The Accidental Tech Podcast

155: Edit, Crop, Aspect, Original


  what what's happening why like I don't [TS]

  ya [TS]

  Matthew cocks roading to tell us about [TS]

  serial numbers and logic boards we have [TS]

  actually gotten quite a considerable [TS]

  amount of feedback about this but I [TS]

  don't much feel like I guess John that [TS]

  you felt that Matthews feedback was [TS]

  perhaps the best summary so would you [TS]

  like to tell us about this have any time [TS]

  we ask any question the Apple geniuses [TS]

  or the X appletinis all come out and [TS]

  this was about a serial numbers and [TS]

  motherboards and where the serial number [TS]

  being etched into metal on various Apple [TS]

  computers and what if you get parts [TS]

  replaced the serial numbers attached to [TS]

  the only thing the geniuses couldn't [TS]

  tell us is a fax from my past that I [TS]

  can't remember because I'm hold I had [TS]

  this big memory of getting some parts [TS]

  swapped in the distant past that none of [TS]

  these guys know about because they [TS]

  probably weren't able to you stand [TS]

  because apple stores didn't exist then [TS]

  or maybe I don't know anyway the idea [TS]

  was that I got a computer back and then [TS]

  they were like oh just so you know your [TS]

  serial number we will be different now [TS]

  because we replace the parts that [TS]

  determine that but anyway in this modern [TS]

  day and age in some as of now and Sunday [TS]

  indeterminate time in the past that i [TS]

  can remember back to all of the [TS]

  motherboards Apple cells are apparently [TS]

  able to be flashed with the serial [TS]

  number so when they give you one they [TS]

  just you know they put stay put your old [TS]

  serial number into it so your serial [TS]

  number of your computer doesn't change [TS]

  even if they replace the part that [TS]

  contains the serial number I put Matthew [TS]

  Cox's thing in here because of the [TS]

  interesting bit that each part is [TS]

  factory repair to reuse three times [TS]

  before being scrapped so you're supposed [TS]

  to only flash three different serial [TS]

  numbers into their although in theory [TS]

  there's you could bypass that if you [TS]

  wanted to and what else that we haven't [TS]

  hear about the stickers the ideas you're [TS]

  not supposed to be able to see the [TS]

  sticker sometimes they'll be a part of [TS]

  this replace that hasn't edging on and [TS]

  those cases the technician is supposed [TS]

  to use permanent marker to know the [TS]

  serial number obviously this is not an [TS]

  invisible location you wouldn't see it [TS]

  but some people send screenshots of the [TS]

  permanent marker thing like that they [TS]

  need to write the actual Syria more on [TS]

  the part if it's not etched into it and [TS]

  so on the inside and the place that you [TS]

  won't see they just in their little [TS]

  scroll handwriting right in this serial [TS]

  number and why would wouldn't want to [TS]

  know that's on my computer so it is [TS]

  tell me how do you think you're in your [TS]

  monitor your cinema display I i hope not [TS]

  because I well knows I don't want to [TS]

  think about it but anyway the external [TS]

  case on my monitor is the same i could [TS]

  help us get all the scratches they put [TS]

  into it every time it gets repairing [TS]

  their father like that's not that they [TS]

  always ask that survey like how is the [TS]

  external appearance of your thing it's [TS]

  like it's fine like a regular person [TS]

  won't notice it but it's literally [TS]

  impossible to handle things like this [TS]

  that are just like this perfect anodized [TS]

  aluminum finish heavy things and like [TS]

  moving them around it's impossible to [TS]

  not get scratches on it so they do every [TS]

  time it goes in and out small ones that [TS]

  mostly you can't see but anyway and the [TS]

  final but i thought was interesting is [TS]

  that Apple are starting to put serial [TS]

  numbers on other internal components and [TS]

  he says this ensures that no threeways [TS]

  swaps are carried out for warranty scams [TS]

  and also that each part is we used three [TS]

  times these parts usually have tiny QR [TS]

  codes on them about the half the size of [TS]

  a small fingernail which require [TS]

  expensive barcode scanner to scan in [TS]

  which are declared during the repair [TS]

  process for tracking purposes so not [TS]

  just like big things like your [TS]

  motherboard whatever be little tiny part [TS]

  2 little tiny serial numbers and little [TS]

  tiny QR codes to keep track of them all [TS]

  and to make sure that the right and they [TS]

  say that the technicians like it because [TS]

  it's much easier to see it with the [TS]

  fancy barcode scanner to scan the tiny [TS]

  little QR codes then trying to read tiny [TS]

  little alphanumeric codes through a [TS]

  magnifying glass and copying them down [TS]

  because you know the zeros look like [TS]

  it's you know look like bees and all [TS]

  these other problems in this tiny thing [TS]

  so I was interesting that the the serial [TS]

  number proliferation and using all that [TS]

  with that you know sort of modern [TS]

  techniques to track it to make sure that [TS]

  the parts are used three times and then [TS]

  trash and stuff like that so never fear [TS]

  your serial number will not change part [TS]

  all part of the process a lot of people [TS]

  wrote about was like the technicians are [TS]

  really supposed to give you your serial [TS]

  number because you get it and they don't [TS]

  give it to you with your old serial [TS]

  number into it or with no serial number [TS]

  and lots of stuff won't work like I [TS]

  message will be all cranky universe [TS]

  serial number any sort of thing is [TS]

  derived from the serial number [TS]

  involving like authentication or you [TS]

  know like your hard drive and all your [TS]

  data will all be the same but the OS and [TS]

  the computer will be very angry if you [TS]

  there [TS]

  they forgot to put a serial number on it [TS]

  flashed into the motherboard they [TS]

  replace or they put a different one into [TS]

  it so this I forget sometimes that the [TS]

  techniques we used to make people [TS]

  remember it but anyway everyone's doing [TS]

  their job right you shouldn't have to [TS]

  worry about this issue at all you'll [TS]

  just have to think maybe a little about [TS]

  someone's handwriting and permanent [TS]

  marker on the inside of your computer [TS]

  good news i just want to see your face [TS]

  if you open up your computer one day and [TS]

  see somebody's chicken scratch in there [TS]

  and in sharpie [TS]

  oh god I only accept the etched in [TS]

  signatures of the original Macintosh [TS]

  team which I do have the inside of a [TS]

  couple of my computers in the Attic [TS]

  oh my goodness alright so tell us about [TS]

  long-distance wireless charging John [TS]

  that was the end of the last episode I [TS]

  think talking about you asked about a [TS]

  case he like inductive charging like [TS]

  what if there's no lightning port what [TS]

  if you just have to put your phone on [TS]

  like a pad or mad or some other things [TS]

  that way to watch chargers where you [TS]

  don't plug something into it but you [TS]

  just rest it on something and Marcus [TS]

  talk about how that's maybe not such a [TS]

  great idea because you have all these [TS]

  pads and even watches annoying with its [TS]

  little pad that comes with it and you [TS]

  know that and then I throughout like the [TS]

  idea of well what would be something [TS]

  that everyone can agree would be great [TS]

  is if you didn't have to put it on a pad [TS]

  or plug it into anything you just plug [TS]

  something into the wall in the room and [TS]

  then all the devices in the room get [TS]

  charged somehow it gets power wirelessly [TS]

  from that location specifically targeted [TS]

  teach device and your liver [TS]

  yeah and i think i just threw that out [TS]

  there as as a thing but apparently lots [TS]

  of companies are working on this tech [TS]

  will throw some links in the show notes [TS]

  as our technical article links to [TS]

  bloomberg garlic article talks about [TS]

  companies doing stuff like this of [TS]

  course they're competing standards and [TS]

  you know they're saying the current ones [TS]

  are much slower than plugging in wires [TS]

  you might imagine and the other link [TS]

  putting the challenge is to Artemis the [TS]

  company with the piece cell technology [TS]

  that we talked about a while ago LOL is [TS]

  anything going on with them [TS]

  that was the whole thing with them was [TS]

  like the Sun besides the thing that they [TS]

  were promoting they have a little teaser [TS]

  at the end of the winter like oh and [TS]

  there are other applications that were [TS]

  thinking about this technology we're not [TS]

  ready to discuss and everybody who [TS]

  I wrote about that star was like we [TS]

  think probably what they're talking [TS]

  about his power delivery because they're [TS]

  they're cool technology was like they [TS]

  could you know use your computer is [TS]

  essentially to calculate the correct [TS]

  interference pattern to exactly target [TS]

  the devices that are that are in range [TS]

  so it's sort of manipulate all the big [TS]

  overlapping bouncing waveforms would [TS]

  like sort of feedback loop until it [TS]

  would hone in on wherever your phone is [TS]

  and it would track it like you you could [TS]

  become you know that anything like you [TS]

  can go to carbon to go over 70 miles an [TS]

  hour it's not fast enough to keep up [TS]

  with where you are anything like that [TS]

  but for people just walking around [TS]

  holding their phones it would use [TS]

  interference as an advantage that have a [TS]

  disadvantage of using the power of [TS]

  computers to figure out this complicated [TS]

  math to exactly target so we're [TS]

  basically doing is taking you know [TS]

  electromagnetic radiation and [TS]

  concentrating it in a fairly small areas [TS]

  just it's just Wi-Fi you know it's there [TS]

  or cell signal is not it's not radiation [TS]

  that's going to do anything harmful but [TS]

  once you have that ability to basically [TS]

  say I can take electromagnetic radiation [TS]

  and targeted a very small area but you [TS]

  can move wherever the hell you want [TS]

  we'll keep up with wherever it is then [TS]

  if you crank up the power you know like [TS]

  you know it's just some form of [TS]

  delivering energy through the air to [TS]

  charge your battery you can really crank [TS]

  it up ambient Lee because like then you [TS]

  know if you put all your devices in a [TS]

  microwave and it that that bombards it [TS]

  with lots of high-energy electromagnetic [TS]

  radiation but it is uniformly it doesn't [TS]

  like everything in them are Grievous is [TS]

  hitting that you can't make an entire [TS]

  room a microwave oven not the person to [TS]

  use microwave radiation but anyway you [TS]

  really need to target because if you [TS]

  targeted then you can crank up the power [TS]

  and everybody else in the room doesn't [TS]

  get a huge amount of a power thrown into [TS]

  them just a spot where you're targeting [TS]

  it does you still have to stay within [TS]

  reasonable safe limits was like you [TS]

  talking about cooking your internal [TS]

  organs and if they're often wear the [TS]

  same it or whatever but the ability to [TS]

  target a small area is what gives you [TS]

  the ability to turn the power dialogue [TS]

  even at all [TS]

  both practically speaking because you [TS]

  because you're concentrating in a [TS]

  smaller area and also because if you [TS]

  start to get into the room depending on [TS]

  what wavelength and signals using start [TS]

  getting into the realm where they could [TS]

  actually affect the human body at the [TS]

  very least you're not just [TS]

  you know doing it every single person [TS]

  standing in the room you just don't make [TS]

  it to the hand that's holding the phone [TS]

  or whatever so I imagine that the [TS]

  companies are working on this tech are [TS]

  working on it at such a low power that [TS]

  it's not does not pose a harm to humans [TS]

  and it's probably not as fancy as the [TS]

  pcl thing where exactly targets with [TS]

  this constructive interference thing is [TS]

  probably much you know simpler and lower [TS]

  power than that but for a situation [TS]

  the reason I was a thinking about this [TS]

  even not just like oh you show up in the [TS]

  hotel room and you just plugs ward and [TS]

  all your devices charge even for home [TS]

  use it like plugging in your phone [TS]

  before you go to sleep [TS]

  it's not eight hours to charge and take [TS]

  eight hours to charge your phone takes [TS]

  way less than that so if I could just [TS]

  not to worry about plugging my phone if [TS]

  whenever my phone was just on my [TS]

  nightstand anywhere on my nightstand not [TS]

  on a special pad or like even just [TS]

  anywhere in my bedroom if I knew that if [TS]

  I put my phone anywhere my bedroom and [TS]

  go to sleep and wake up in the morning [TS]

  will be fully charged and I have to do [TS]

  nothing i would buy that thing likewise [TS]

  you don't care how slow charges you're [TS]

  gonna be asleep for many hours n double [TS]

  you know maybe when our current iPad [TS]

  because sometimes it takes forever to [TS]

  chargement even just the very simple [TS]

  very low-power version of this that [TS]

  didn't require me to please remember to [TS]

  plug my phone and I'd buy that in a [TS]

  second so i hope the people working on [TS]

  this get it done sooner rather than [TS]

  later [TS]

  just watch where you put your hand on [TS]

  your liver at night maybe so little [TS]

  power they'll be barely trickling and [TS]

  maybe we'll keep me warm and he's cold [TS]

  holding his New England winters when [TS]

  it's 60 degrees here today over there [TS]

  so what tell us about the shared ipad [TS]

  development guidelines which I didn't [TS]

  even know was the thing until I saw this [TS]

  in the show notes we talked about at [TS]

  times like the education [TS]

  ya know I didn't beds at the multi user [TS]

  account things sure I just didn't see [TS]

  the developer guidelines until tonight [TS]

  yeah this is just a public URL so you're [TS]

  gonna go to it you can see like that the [TS]

  guidelines for like say you're going to [TS]

  write an application it's gonna be on [TS]

  one of these shared iPads in the [TS]

  classroom where you got 20 different [TS]

  students they could all [TS]

  quarter-on-quarter login to your iPad [TS]

  Mini time and it's all the same things [TS]

  that we thought I just you know [TS]

  following up on us to put the URL in [TS]

  there like the guidelines like make sure [TS]

  you put all the data in the cloud this [TS]

  is this is for app developers if you're [TS]

  writing an app that you want to be [TS]

  well-behaved but all you did in the [TS]

  curtain the cloud pull data down when [TS]

  you need it every time someone does [TS]

  something to change the data [TS]

  I back up into the cloud all the little [TS]

  things that you used to keeping locally [TS]

  like they first launched our progress [TS]

  flags like having launched this app [TS]

  before what screen where they on or [TS]

  whatever that stuff that used to keep [TS]

  like in a little plist locally don't you [TS]

  gotta put that in the cloud to otherwise [TS]

  every time someone logs in it looked [TS]

  like their first launching it over and [TS]

  over again and use all the api's that [TS]

  Apple's and over the past few years [TS]

  about marking your storage is [TS]

  purchasable by the OS so i can come [TS]

  through and say I'm allowed to delete [TS]

  that because the app has told me that it [TS]

  is available elsewhere so if i deleted [TS]

  it's fine because again we have 20 [TS]

  students they can't all fit their data [TS]

  on there as multiple students log in and [TS]

  new day its fold down from the clouds [TS]

  going to inevitably evicted from the [TS]

  like the first time you use it five [TS]

  logins ago and they talk about you know [TS]

  using the various api for thinking stuff [TS]

  well but and so these guidelines this is [TS]

  you know it's for its 4shared ipad which [TS]

  is their education thing but these same [TS]

  guidelines are very similar to the [TS]

  guidelines they've given to people on [TS]

  iOS and even less time again with the [TS]

  the marking your data as possible and [TS]

  doing everything with the cloud and so [TS]

  that the state is kept in local machine [TS]

  built even closer to the apple TV where [TS]

  the apple TV from the start even they [TS]

  specifically say you have no persistent [TS]

  storage only iCloud yep and then you can [TS]

  your app can even be that big so have [TS]

  your app has to be pulled down on demand [TS]

  as well so these are these are like guys [TS]

  many people find out like this is like [TS]

  slowly inch by inch creeping up onto the [TS]

  Chromebook model which is you know of [TS]

  course there's nothing on this computer [TS]

  this computer is nothing [TS]

  this computer is basically a local cache [TS]

  of some stuff that lives elsewhere [TS]

  nothing is ever canonically on this [TS]

  computer which is a great idea and [TS]

  google just skipped everything went [TS]

  right to their and your whole OS a web [TS]

  browser and so on and so forth [TS]

  apple is slowly moving up to it very [TS]

  slowly but every little bit helps our [TS]

  first bunch of this week is [TS] has more than a hundred and [TS]

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  ATP thanks a lot to audible for [TS]

  sponsoring our show so earlier today [TS]

  Walt Mossberg discovered the functional [TS]

  high ground but into this year and this [TS]

  year I want to say anything this year [TS]

  everyone's doing for me now you just [TS]

  planted the seed uu incepted the tech [TS]

  press that's not the past tense of [TS]

  inception anyway the point is great but [TS]

  I'm sorry tech for us [TS]

  whoops sorry I so Walt wrote on the [TS]

  verge of an article about how he really [TS]

  feels like Apple software quality has [TS]

  gone downhill lately and so there are a [TS]

  couple of quotes i wanted to pull out [TS]

  and really quickly and then this is walt [TS]

  mossberg again in the last couple of [TS]

  years however have noticed a gradual [TS]

  degradation in the quality and [TS]

  reliability of apples core apps on both [TS]

  the mobile iOS operating system and its [TS]

  Mac os10 platform he doesn't know the [TS]

  name of the mac operating systems that's [TS]

  fine well we know it's almost as if the [TS]

  tech giant has taken his eye off the [TS]

  ball when it comes to these core [TS]

  software products while pursues big new [TS]

  dreams like smartwatches and cars fast [TS]

  forward a little bit but the exceptions [TS]

  are increasing and I hold Apple to its [TS]

  own higher often proclaim standard based [TS]

  on all these quote it just works quote [TS]

  claims of the oft-repeated contention by [TS]

  mr. jobs in his successor Tim Cook that [TS]

  Apple isn't business to make quote great [TS]

  products [TS]

  apple of apples advantage is that it [TS]

  designs and build software together so [TS]

  if the software is an excellent it does [TS]

  the superlative hardware a disservice [TS]

  it was um it was a pretty Stern lashing [TS]

  that I thought that Walt gave and he [TS]

  seems to from what I want from what i've [TS]

  read of want Walt Mossberg he seems to [TS]

  generally like apple stuff quite a bit [TS]

  he said in this article you know I still [TS]

  think the iphone is the best smartphone [TS]

  i still love their hardware but man the [TS]

  software is it's getting a little crummy [TS]

  these days and it's fascinating to me to [TS]

  see someone at the verge which clearly [TS]

  has a readership that surpasses market [TS]

  org you know it someone they're saying [TS]

  you know what guys [TS]

  things are looking a little rough these [TS]

  days and i don't know if you guys have [TS]

  anything you'd like to add about this [TS]

  but I mean at what point and i feel like [TS]

  i've asked this question you guys a [TS]

  thousand times at what point does Apple [TS]

  recognize this and start to fix it at [TS]

  this article like so many like so many [TS]

  articles and Walt Mossberg those people [TS]

  used to riding like it's necessarily has [TS]

  to be like it's almost as if he's [TS]

  writing for a newspaper column inches [TS]

  that he can't he's not going to go on [TS]

  for just pages and pages as some people [TS]

  are going to do he's gonna get in and [TS]

  out quickly but it also means that he [TS]

  can't really support his contention [TS]

  particularly well-liked it's just kind [TS]

  of like look at you already agree with [TS]

  me that you will enjoy my complaining [TS]

  session and outside if you small [TS]

  examples but there's no there's no like [TS]

  systematic support for the thesis no [TS]

  attempt to explain why it's just like [TS]

  you know what sometimes things don't [TS]

  work for me and I'm cranky about it and [TS]

  immediately jump to I think this is part [TS]

  of an overall trend but by being just [TS]

  one more pebble in this little mountain [TS]

  or whatever it doesn't really matter [TS]

  what he says it sort of all that matters [TS]

  is that there's an article on this topic [TS]

  uh yet another article on this topic [TS]

  groped about it to a lot of people [TS]

  reacting to it because he's Walmart's [TS]

  berg Dalrymple to yeah because he's [TS]

  almost bergen because the verge of the [TS]

  big side or whatever in the media [TS]

  sometimes there are these fads where [TS]

  people get on a kick of like you know [TS]

  complaining about a particular thing or [TS]

  harping on a particular topic so there's [TS]

  that to look forward as well and that [TS]

  like once one sort of a narrative gets [TS]

  out there every publication wants to [TS]

  have a piece either about that topic [TS]

  supporting it or you know surrounding it [TS]

  comes and goes we know that works but [TS]

  its good points at this point you know [TS]

  marketing a long time ago and he and I [TS]

  was like last year or something [TS]

  yeah 13 months ago and he wasn't the [TS]

  first one to complain about us over [TS]

  quality won't be the last but the fact [TS]

  is that like we've had these flare-ups [TS]

  but it's not as if it just goes away and [TS]

  people go year later would normally be [TS]

  talking about apple software quality [TS]

  like I i would feel like multiple years [TS]

  at this point and that you could say [TS]

  that you know part of the media [TS]

  narrative and the sort of feeding on [TS]

  itself they're getting more strident an [TS]

  urgent but I even ignoring that just [TS]

  seem like they're not going away but [TS]

  this this story seems to now be [TS]

  evergreen that you could write the story [TS]

  goes you know every few months you could [TS]

  write the same story and as Gruber [TS]

  points out he sees a lot of people [TS]

  reading the wall mossberg thing and [TS]

  green doesn't see a lot of people [TS]

  disagree and in some respects like you [TS]

  can you can said that makes sense too [TS]

  because of course everyone's got [TS]

  complaints about their computers it's [TS]

  like you know complaining about that [TS]

  work or traffic like everything go yeah [TS]

  those are all bad things right [TS]

  that may be true but especially for [TS]

  something like Apple if it was a it was [TS]

  a non-story you would have all the [TS]

  people who to fill the traditional role [TS]

  of calling BS on people's complaining [TS]

  about stuff that Apple does like apples [TS]

  you know like anytime someone slams [TS]

  apple for a reason that seems ridiculous [TS]

  or unfair or holding apple two different [TS]

  standards than other companies or [TS]

  whatever there's plenty of press to [TS]

  fight back against that but I just I [TS]

  just don't see it for these types of [TS]

  stories where people like you know what [TS]

  that's not fair [TS]

  apple stuff is actually really because [TS]

  everybody's like apples not living up to [TS]

  its own thing that's a model mossberg so [TS]

  that group 7 articles that like it's [TS]

  apple's own standards that were holding [TS]

  them to it's not as if we are demanding [TS]

  that they be different than other [TS]

  companies because just for the hell of [TS]

  it there hold their whole value [TS]

  proposition is we are better the other [TS]

  guys we make the hardware/software [TS]

  together we make the best products in [TS]

  the world and so the fact that this can [TS]

  still be a story like I think that's the [TS]

  that the story that's the story not the [TS]

  individual articles or the details of [TS]

  them are what people are cranky about or [TS]

  what [TS]

  anecdote each person puts in their thing [TS]

  but the fact that you can just keep [TS]

  writing these stories and I feel like [TS]

  you couldn't have written them for [TS]

  example maybe like in the time you think [TS]

  of a time when Apple where where people [TS]

  would have said no that's not true i [TS]

  have a windows 95 computer has been [TS]

  nothing but problems but I got this new [TS]

  mac with I life and I'm able to do all [TS]

  these amazing things and it is just so [TS]

  much better and nicer and so much more [TS]

  understandable and I couldn't make heads [TS]

  or tails on another computer so if [TS]

  you're saying that apple doesn't know [TS]

  how to write software you're crazy [TS]

  because I guess software is great yeah [TS]

  also for his problems sometimes there [TS]

  are bugs you know that's what you would [TS]

  have gotten if you had done this during [TS]

  one of the more you know what one of the [TS]

  times in history when Apple software was [TS]

  more unimpeachably good but I think over [TS]

  the past I don't know is it five years [TS]

  or so [TS]

  not that it's like they're going [TS]

  downhill or it's like they're sliding [TS]

  off into oblivion but there's been [TS]

  enough of an annoyance [TS]

  fair enough people that you can write [TS]

  these stories and people go yeah that [TS]

  seems about right like maybe your [TS]

  individual problems aren't a big deal [TS]

  maybe I haven't had your individual [TS]

  problem maybe your overblowing it for [TS]

  the sake of like getting you know views [TS]

  and being dramatic or whatever but the [TS]

  general theme that Apple software [TS]

  qualities doesn't seem to live up to the [TS]

  standards set for yourself people i [TS]

  think people broadly agree with that and [TS]

  a nice case he points out like maybe [TS]

  apple doesn't broadly agree with that [TS]

  but like at this point you know is that [TS]

  the the Gruber had at the end like the [TS]

  fact we're still talking about a year [TS]

  later and the consensus reaction is one [TS]

  of agreement suggest that Apple probably [TS]

  does have a software problem and they [TS]

  definitely have a perception problem [TS]

  like whether there's a problem is real [TS]

  and I think even Apple has to admit even [TS]

  Apple if you disagree as a company that [TS]

  all these articles are blowing you have [TS]

  your own metrics show your software [TS]

  quality is better than ever in blah blah [TS]

  you definitely have a perception problem [TS]

  because i feel i get all of us out here [TS]

  are just reading the article gone [TS]

  yeah yeah that's pretty much the case [TS]

  it's kind of a shame yeah i mean when i [TS]

  first read one article today I was [TS]

  honestly a little bit disappointed in [TS]

  that there was that it wasn't better [TS]

  backed up because i think the examples [TS]

  he chose were not removed for the most [TS]

  part they were not like widespread set [TS]

  it seemed like they were all kinda like [TS]

  we're things that happened just to him [TS]

  however when I thought about it more and [TS]

  I started seeing everyone calls it the [TS]

  reality is like everybody has their own [TS]

  set of weird Apple bugs and stuff that [TS]

  happened to them and don't forget Walt [TS]

  Mossberg has the special concert [TS]

  treatment where if he has any weird [TS]

  problem weird things that happened to [TS]

  him [TS]

  Apple people parachute out of the sky [TS]

  and helping many bugs problems that does [TS]

  not happen for regular you go to the [TS]

  apple store and buy a device and you [TS]

  have something that you can't figure out [TS]

  known from Apple calls you and has like [TS]

  the guy who wrote the software walking [TS]

  through debugging procedures right only [TS]

  Walt Mossberg gets that which is totally [TS]

  skews his perception and he has written [TS]

  in the past about hey I had some [TS]

  problems with this device but Apple help [TS]

  me out and blonde like it's great that [TS]

  you're telling us but she's like don't [TS]

  you realize that's not gonna happen for [TS]

  anybody else they're just gonna be [TS]

  stranded right and so it's like it's [TS]

  just yeah so anyway at this [TS]

  that's why I tried to like underplay [TS]

  this particular article was just like [TS]

  you know old man yells a cloud-like my [TS]

  software doesn't work sometimes it isn't [TS]

  doing it but it's like I said it's just [TS]

  one more little pebble one more little [TS]

  problem the giant pile that everyone [TS]

  just check their own little pet problems [TS]

  onto yeah and the reality is you know [TS]

  some of this eat you can look back at [TS]

  any part of apples history and you can [TS]

  say well there probably are always [TS]

  problems like some people think Oh [TS]

  everything's better in snow leopard but [TS]

  no it wasn't like you know there are [TS]

  always problems but every release and [TS]

  there's always been bugs and [TS]

  shortcomings with all their stuff [TS]

  oh you know anytime you can even put [TS]

  back in history was never perfect but i [TS]

  do think my my thesis from last year [TS]

  that blew up so badly with that that [TS]

  like it [TS]

  yes never been perfect but like the list [TS]

  of asterisks just keeps getting longer [TS]

  and longer and longer [TS]

  I think that has only continued now I [TS]

  I'm not personally having as many [TS]

  problems now as i did a year ago because [TS]

  the the whole discovery d fiasco cause a [TS]

  lot of problems for me it's but even [TS]

  that even same thing happened back then [TS]

  a lot of people say well I don't have [TS]

  that problem but I have other problems [TS]

  you know and so like everyone has [TS]

  different problems anything the reason [TS]

  why everyone has enough problems to to [TS]

  be agree with these things and they're [TS]

  the reason why I think this this is not [TS]

  just a perception of of an overall [TS]

  quality clients is a real overall [TS]

  quality decline is just there [TS]

  the world we live in now has so many [TS]

  devices so many [TS]

  e-services everything is constantly [TS]

  changing everything is in flux that it [TS]

  is harder now than it's ever been to [TS]

  maintain high quality and apples simply [TS]

  not doing it like they they are in [TS]

  maintaining high quality and it seems [TS]

  pretty clear that they can't it is it [TS]

  isn't that like they're you know evil or [TS]

  stupid it just seems like they can't [TS]

  maintain high quality you know actions [TS]

  speak louder than words I mean they they [TS]

  told me I i love the quote the great [TS]

  wall mossberg in response to my [TS]

  inquiries about this Apple said quote we [TS]

  have dedicated software teams across [TS]

  multiple platforms the effort is a [TS]

  strong there as it has ever been [TS]

  that's probably true but denied any for [TS]

  effort that doesn't really yes this I it [TS]

  this is a pet peeve of mine [TS]

  it drives me nuts whenever I hear some [TS]

  late Tim Cook excuse something we're [TS]

  saying the teams working really hard on [TS]

  that [TS]

  yeah because you know what I don't care [TS]

  how are the team is working that is your [TS]

  problem that is the team's problem that [TS]

  is not my problem that is how you talk [TS]

  to yourself and your team internally [TS]

  that is not how you talk to the public [TS]

  because the public doesn't give a crap [TS]

  how hard the team is working the public [TS]

  cares about results sometimes they care [TS]

  that like it seems like you as an apple [TS]

  don't care about this and sometimes part [TS]

  of the damage control saying no no we [TS]

  really do care like as if you can speak [TS]

  with all coming but I like I believe [TS]

  they really do care like this at [TS]

  riverside interview with phil schiller [TS]

  we talk about these issues again a whole [TS]

  year ago this is not like you know this [TS]

  keeps coming around around and I think a [TS]

  lot of things in that that interview [TS]

  like the all we have the only inside it [TS]

  happened like what the hell is actually [TS]

  on Apple but the image i have my head of [TS]

  what's going on is explained by the the [TS]

  the venues that I think they're doing [TS]

  badly in one we talked about at length [TS]

  is the whole cloud services thing which [TS]

  has always been weak at that more things [TS]

  are cloud service based and so if [TS]

  they're bad cloud services the bad news [TS]

  spreads more so let's set that aside for [TS]

  a second [TS]

  the other thing that the thread that uh [TS]

  both groan walmart were talking about in [TS]

  this round and not so much what you're [TS]

  talking about last year is not really [TS]

  like the OS or like something wrong with [TS]

  the software in the sense that that uh [TS]

  get bugs and stuff like that just like [TS]

  application design like your application [TS]

  and they don't seem to be as good as it [TS]

  used to be there not a simple than I was [TS]

  understandable they do weird things [TS]

  groups thing was that [TS]

  like photos told him 25 photos going to [TS]

  be uploaded but he couldn't figure out [TS]

  how to tell which 5 photos like it [TS]

  application design decisions and the [TS]

  reason i think this goes back to [TS]

  official entry the reason I think Apple [TS]

  probably is less inclined to agree with [TS]

  this is that they the metrics they've [TS]

  chosen to seems to me the metrics [TS]

  they've chosen to put on their software [TS]

  references one they don't have a lot of [TS]

  good metrics on how well things interact [TS]

  with the cloud because obviously it [TS]

  works and test and it works when we [TS]

  connect to our test server and it works [TS]

  man blah blah but then it doesn't work [TS]

  on people out in the field or well [TS]

  internet demons we don't know what's [TS]

  going on right but it seems to me that [TS]

  Apple has really concentrated hear this [TS]

  from Apple engineers on like it is a [TS]

  crasher of something that crashes the [TS]

  application that needs to get fixed and [TS]

  i think apple software with the past few [TS]

  years has crashed way less than has been [TS]

  the best I can't remember the last time [TS]

  i had like an apple you know application [TS]

  or any other iOS on the mac like up a [TS]

  crash at all let alone a repeatable [TS]

  crash like every time I do this the [TS]

  whole app crashes like I really think [TS]

  they have really reduced crackers but [TS]

  you think that's great isn't it great [TS]

  that they reduce crashes right but maybe [TS]

  concentrating that has taken their eye [TS]

  off of the other balls which is one [TS]

  application design which I want to talk [TS]

  about a little bit more later have the [TS]

  item in the show notes about photos [TS]

  right about about like how you make the [TS]

  application and to cloud services which [TS]

  doesn't show up as a crash just of this [TS]

  data doesn't sink and as cloud affects [TS]

  every single application we have that [TS]

  becomes maddening so what Marco you talk [TS]

  about the function hi grandma stuff like [TS]

  that you know that the naming service [TS]

  just plain doesn't work and that's not [TS]

  really a crasher either you have a demon [TS]

  was crashing behind-the-scenes you [TS]

  wouldn't see it was just stuff doesn't [TS]

  work but I I really feel like apple's OS [TS]

  and their applications have whale fewer [TS]

  crashes and they did back in like an I [TS]

  keep going like the leopard a stuffing [TS]

  everything to crash all the time as I go [TS]

  you know everything the classic mac OS [TS]

  today is going back father like that [TS]

  they've made such progress that they [TS]

  must feel really good about themselves [TS]

  internally and their metrics must be all [TS]

  looking up but they don't realize that [TS]

  crap this point doesn't work to perform [TS]

  the desired function either because the [TS]

  app is designed wrong or because it's [TS]

  trying to connect some cloud service in [TS]

  doing the wrong thing and people just [TS]

  have no recourse and stare at the screen [TS]

  and help their note will appear it is it [TS]

  was very clear to me last year I I kept [TS]

  hearing from from people here and there [TS]

  Secondhand [TS]

  you know that i keep hearing that like [TS]

  internally Apple was caught by surprise [TS]

  that article was getting traction [TS]

  because they thought everything was fine [TS]

  because by their metrics everything was [TS]

  better than ever been and you know it [TS]

  that's great if if your metrics cover [TS]

  everything but nobody's mattress cover [TS]

  everything that's impossible and and so [TS]

  eat in reality you optimize for the [TS]

  metrics you know and the AIC Apple doing [TS]

  this a lot recently I don't know if [TS]

  that's a tip thing or that started [TS]

  before you know before 10 was in charge [TS]

  but it seems like apples really heavily [TS]

  it you know into data-driven [TS]

  decision-making now and and i think [TS]

  there's so many flaws with that and this [TS]

  number one starts with like what is the [TS]

  data you're basing decisions on and is [TS]

  it is that telling the whole story is [TS]

  that accurate being gamed you know [TS]

  things like that it as these problems [TS]

  are very challenging any kind of [TS]

  organization that tries to measure [TS]

  anything and I think we're just seeing [TS]

  the the the ways that falls down you [TS]

  know and and one of the ways that falls [TS]

  on is like if they're measuring quality [TS]

  by number of crashes well there's a lot [TS]

  of bugs that don't cause crashes and it [TS]

  doesn't seem like we're reducing those [TS]

  and in fact we seem to be increasing [TS]

  them and I just as you mentioned with [TS]

  services like that so many of the bugs [TS]

  that I see now you know that discovery [TS]

  Diaz is fixed as far as i know most of [TS]

  the bugs I see now are with our [TS]

  interactions with Apple services on in [TS]

  some way you know whether it's the apple [TS]

  TV trying to play media from itunes and [TS]

  failing for god knows why or showing a [TS]

  bunch of your password dialogues on the [TS]

  phone for each store purchases or [TS]

  anything weird stuff like that it seems [TS]

  like it's the interaction with the [TS]

  services that is that has fallen down so [TS]

  badly not and we will we will definitely [TS]

  talk about design flaws because that's [TS]

  that's a separate category but the [TS]

  actual like failures and bugs so often [TS]

  our service related that people actually [TS]

  hitting here that that I I don't think [TS]

  apple is measuring the right things if [TS]

  if they don't think there's a problem [TS]

  then their metrics are problem and like [TS]

  the seat of the pants thing like the way [TS]

  that we would imagine in the fantasy [TS]

  scenarios like how does apple have such [TS]

  great quality well it's because Steve [TS]

  Jobs uses the products and if anything [TS]

  goes wrong for him [TS]

  comes back and yells at people and they [TS]

  fix it right that's the silly fairy tale [TS]

  of how quality was maintained back into [TS]

  Steve Jobs days but the reason that [TS]

  fairytale works for us is because we can [TS]

  picture in our mind like this thing [TS]

  everyone ask ourselves like don't these [TS]

  guys that Apple actually use their [TS]

  products again I got up to go back to [TS]

  contact syncing which is you would think [TS]

  the simplest possible thing very small [TS]

  very bounded data set not complicated [TS]

  data it's basically all text right and [TS]

  it just want to have the same contact [TS]

  you want to enter contact on your phone [TS]

  have a shop on your mac and enter [TS]

  content in your mac and show up on your [TS]

  phone you just want them to be in sync [TS]

  with each other like it maybe you have [TS]

  an iPad admit but it just it just seems [TS]

  like it should be a problem that is so [TS]

  incredibly boring and licked that just [TS]

  works every time and yet pretty much [TS]

  once every 1.5 years my wife comes to me [TS]

  and says I entered some contact here and [TS]

  it's not showing up there and then i [TS]

  have to do a bunch of rain dances to [TS]

  make that work and I'm like seriously [TS]

  i'm doing this again this is happening [TS]

  again it's contact something like you [TS]

  think taught doesn't Tim Cook have [TS]

  contacts in his phone doesn't he like [TS]

  when he's on his phone [TS]

  enter someone's contact information and [TS]

  then come back and go on his iPad at [TS]

  work and be pissed that contact [TS]

  information isn't there like that's not [TS]

  a crasher but that should show up as hey [TS]

  contacts doesn't work to for the job [TS]

  that it's supposed to do and then of [TS]

  course he has no recourse because you [TS]

  just sit there you stare at like maybe [TS]

  the contact will show up eventually [TS]

  should I try signing out of iCloud and [TS]

  deleting all my local data on the device [TS]

  but what should I just be no first you [TS]

  gotta do all the stuff of like backing [TS]

  up all your cart like I've done this so [TS]

  many times I know all the steps there's [TS]

  no way in hell regular persons gonna do [TS]

  all these things that you just you just [TS]

  sit there and you stare at it and that [TS]

  stuff like that with services but how do [TS]

  you put a metric on that the only metric [TS]

  is Steve Jobs tried to enter contact and [TS]

  got mad and came and yelled to people [TS]

  like I don't know how you like cloud [TS]

  services company you need to measure [TS]

  that and I need to get good at measuring [TS]

  that but apple doesn't seem to like it [TS]

  when problems like that happened for a [TS]

  for a problem domain that I think should [TS]

  have been solved like decades ago it [TS]

  just it makes me lose faith in [TS]

  everything else if i can get contacts [TS]

  right let's forget about the complicated [TS]

  stuff that just [TS]

  they just spend the next five years [TS]

  saying contacts will always work like I [TS]

  don't even talk about like little things [TS]

  complicated scenarios simultaneous use [TS]

  I'm just saying like you enter it on [TS]

  your phone you come back five hours [TS]

  later you look on your mac and it's not [TS]

  there and you don't know why you wait [TS]

  two days and it still doesn't show up [TS]

  and you just scratching your head and [TS]

  that makes me want to just scream [TS]

  you know it's funny because my contacts [TS]

  saying to my knowledge has always worked [TS]

  perfectly [TS]

  I never run into the iMessage problems [TS]

  that so many people run into however [TS]

  earlier today I was trying to airplay [TS]

  something to our brand new Apple TV and [TS]

  I cannot think of a device in the house [TS]

  that isn't on the latest and greatest [TS]

  version of iOS or 40 s 10 and i go to [TS]

  airplay to my apple TV and I see family [TS]

  room space / n for print [TS]

  its back you know the house has been [TS]

  infected [TS]

  clearly the only option is to burn it [TS]

  down and started you know did the [TS]

  airplay work though that is the real [TS]

  quick yeah it did [TS]

  well then consider yourself lucky yeah [TS]

  exactly I don't know it's I feel like [TS]

  what you guys have said is is my [TS]

  experience as well like it used to be [TS]

  that I would have almost no glitches or [TS]

  random errors or issues that would [TS]

  happen from time to time but very rarely [TS]

  and i feel like and i don't have a list [TS]

  in front of me or anything like that and [TS]

  maybe I'm just allowing myself to be [TS]

  influenced by what you know the press is [TS]

  saying but I really didn't really do [TS]

  feel like I'm seeing a lot more small [TS]

  issues these days and sometimes big [TS]

  issues like the imac the first time Mac [TS]

  I just seen these issues from time to [TS]

  time that I never used to see before and [TS]

  you know area and my parents are coming [TS]

  to me and saying oh this isn't working [TS]

  right what can I do and my answer has [TS]

  been a very said shrug a lot more often [TS]

  lately than it ever was in the past [TS]

  because because what can you do like [TS]

  that's that's the thing with these with [TS]

  these signatures and at to bring up [TS]

  another had recently on a podcast i [TS]

  think was the talk show remember that [TS]

  song was talking like oh i just use the [TS]

  Apple bundle notes app which is improved [TS]

  tremendously in capability you know like [TS]

  and all the drawings know [TS]

  sap and you can do like rich text and [TS]

  pictures and all the stuff and it [TS]

  doesn't use imap is a storage back and [TS]

  it's like a modern full-fledged notes [TS]

  application so I'm using it so much more [TS]

  I practically I practically use it as [TS]

  they were saying I practically use it as [TS]

  a like as a replacement for like paste [TS]

  potter like those copy and paste things [TS]

  where you will essentially copy [TS]

  something on your phone you want to be [TS]

  able to see to paste it on your mac so [TS]

  just entering the notes and then you [TS]

  know put down the phone half a second [TS]

  later launched notes on their mac and [TS]

  they know they just put on the phone is [TS]

  on their mac and they're all amazed at [TS]

  how fast it sinks and that's success [TS]

  story that's the way it should be for [TS]

  all these things you say it's not on the [TS]

  data I just tasted like a URL for [TS]

  instance and notes on my phone and then [TS]

  i'm going to open notes on my mac and [TS]

  that you are all be sitting there [TS]

  well i also have a notes document in the [TS]

  Apple official notice application which [TS]

  one do you use this is just a bunch of [TS]

  URLs that I frequently tweeted people [TS]

  because they'll ask like hey where's [TS]

  cases blog post on all the toasters you [TS]

  reviewed or something and I don't have [TS]

  to find the Euro against I go to the [TS]

  notes thing and added that URL note I'd [TS]

  remember a couple weeks ago ahead of it [TS]

  and then several days later I went to my [TS]

  mac and you know someone someone asked a [TS]

  question about something was going to [TS]

  reply with the URL and I open notes on [TS]

  my mac and the euros no it wasn't there [TS]

  and so I picked up my phone on my desk [TS]

  where I had added the notes like several [TS]

  days earlier and look at it on my phone [TS]

  because you're almost there like did I [TS]

  add it to the local only one because [TS]

  they notice the cloud and local ones [TS]

  nope it's in the cloud 1i put the phone [TS]

  down and look back at the notes [TS]

  application the mac and i went to the [TS]

  iCloud system preferences yeah notes is [TS]

  checked you know and it's sinking or [TS]

  whatever and I quick notes and I forgot [TS]

  about it the next day I came back again [TS]

  launch notes to get URL the URL note [TS]

  wasn't there [TS]

  there's no like refresh button to click [TS]

  there's nothing to be done except for I [TS]

  could have signed out to iCloud or [TS]

  unchecked and recheck the notes thing or [TS]

  whatever but I'm like what does a [TS]

  regular person do in this scenario and I [TS]

  thought about something like Dropbox [TS]

  where when i launched dropbox on my mac [TS]

  a bunch of little spinners are on a [TS]

  bunch of little badge appear on icons [TS]

  and at a certain point it's think like I [TS]

  know when I launch it sinks everything [TS]

  in my dropbox when a little bad just [TS]

  gone from the the Dropbox icon I on your [TS]

  bar i have some faith based on years of [TS]

  experience the dropbox is satisfied that [TS]

  is successfully sync everything to my [TS]

  computer right to quit dropbox and [TS]

  relaunch it [TS]

  I know that I'm launching would say I [TS]

  better make sure everything in the [TS]

  dropbox is up-to-date and then we'll [TS]

  show a little spinner and then [TS]

  will go away and you with notes on my [TS]

  Mac when i launched it if the note i [TS]

  expect to be there isn't there by Casey [TS]

  said I don't shrug my shoulders you know [TS]

  and like and so I just quit that quick [TS]

  notes and then I came back a couple days [TS]

  later and Washington and my euro note [TS]

  was there like that's it that's not what [TS]

  that's not a six it wasn't because no [TS]

  crashes apples metrics muscle great on [TS]

  that right but it [TS]

  what what's happening why like I don't [TS]

  think yeah it's madness and especially [TS]

  for something you hear other people you [TS]

  know saying great things about like when [TS]

  it works just like this is awesome [TS]

  because you're excited the same way the [TS]

  people except i want to be boring like [TS]

  Dropbox where maybe it's not the most [TS]

  efficient and fanciest thing in the [TS]

  world but over years of use you know and [TS]

  dropbox s squared corners where it saves [TS]

  you're conflicted copy with this weird [TS]

  parenthetical name and it can get [TS]

  confusing and complicated scenarios all [TS]

  i wanted the easy scenarios to be so [TS]

  boring that I never think about them [TS]

  I don't launch dropbox with trepidation [TS]

  wondering if the data that I expect to [TS]

  be there will be there even when I run [TS]

  out of my quota or whatever it puts a [TS]

  little red badge icon and all i have to [TS]

  do is free up a little bit of space and [TS]

  it notices that afraid of space and [TS]

  every sinks things like it should just [TS]

  be boring right it shouldn't be this [TS]

  mysterious roll of the dice and then [TS]

  when it does work you have no idea why [TS]

  it started working this little guy [TS]

  didn't even try to debug this entry [TS]

  changes i think i went like a week a [TS]

  week and a half with that that one note [TS]

  that i added on my phone not appear on [TS]

  my mac and eventually it appeared and I [TS]

  have no idea why and so that's why i [TS]

  like you know like Casey one of my [TS]

  relatives ask me questions like I'll [TS]

  take it to the apple genius like I don't [TS]

  want to do the rain dance for them [TS]

  there's no obvious solution they're not [TS]

  doing anything wrong as users it's just [TS]

  it's just the constant source of [TS]

  frustration for things that should be [TS]

  boring at this point and I i give Apple [TS]

  total pass at the edge of the envelope [TS]

  we're pushing on looking complicated [TS]

  things I give them passing like Siri [TS]

  that's really hard to do natural [TS]

  language like just you know make easy [TS]

  things easy to make hard things possible [TS]

  to throw out more you know pearl [TS]

  catchphrases right easy things are not [TS]

  easy [TS]

  a lot of the time even when are things [TS]

  are possible seems to be no connection [TS]

  between them and my favorite persistent [TS]

  bug that was around for a long time and [TS]

  then resolved itself and is now come [TS]

  back rearing its ugly head [TS]

  crippling my ability to respond quickly [TS]

  and easily with emoji is the keyboard [TS]

  text replacement that's built into the [TS]

  system that's all sing to the iCloud as [TS]

  far as I'm aware so this is in if you're [TS]

  on the mac system preferences keyboard [TS]

  and then the text tab i use these to [TS]

  quickly type emoji that i use constantly [TS]

  and when I got the new imac none of them [TS]

  synced there's still as far as i can [TS]

  tell syncing between my iOS devices they [TS]

  used to sync between my iOS devices and [TS]

  my mac but now they're not syncing with [TS]

  my mac and i have no course of action to [TS]

  diagnose i have no way to figure it out [TS]

  I there's nothing I can do to fix this [TS]

  I just hope ya all you've got the other [TS]

  rain dances because you know what the [TS]

  rain dances are no sign of iCloud [TS]

  disable that sinking delete and recreate [TS]

  your account like all these things [TS]

  you're trying to basically kick the [TS]

  thing into gear to say go do that thing [TS]

  that you think you need to do with you [TS]

  synchronize data because you have a [TS]

  sneaking suspicion that it thinks it's [TS]

  synchronized but you know it's not as [TS]

  you can see your emotion shortcuts but [TS]

  it thinks it's done you think that this [TS]

  thinks there's nothing to do [TS]

  yep that's exactly right but also like [TS]

  that the rain dances that that you know [TS]

  like you know Johnny's like you know you [TS]

  said you send people to the genius like [TS]

  the Jesus can't do anything really are [TS]

  but I want them to walk through [TS]

  yeah I want them to walk through the [TS]

  steps I don't want to be the one walking [TS]

  through right and those steps are [TS]

  horrible like if now if anything [TS]

  involved either like restoring your [TS]

  phone or even like standing in and out [TS]

  of iCloud that it with modern computers [TS]

  and modern devices if you bought into [TS]

  Apple ecosystem if you use photos if you [TS]

  use music signing out of iCloud is an [TS]

  incredibly destructive action you should [TS]

  never ever ever have to do that unless [TS]

  you're like selling a computer like the [TS]

  inside of my clan before the whole thing [TS]

  signing out of an iCloud on a modern Mac [TS]

  if you have stuff in in photos music and [TS]

  everything and you using all the second [TS]

  everything that is risky it is [TS]

  complicated it is time consuming it can [TS]

  possibly waste a ton of bandwidth you [TS]

  might lose data if you don't do it right [TS]

  they don't necessarily work [TS]

  yes it and all those the sad part is [TS]

  unfortunately how often it does actually [TS]

  solve the problem but although when it [TS]

  does solve that I was feeling so i'll [TS]

  see you guys here [TS]

  in a month when it doesn't work again [TS]

  because it's not like you actually solve [TS]

  the problem you just restarted the [TS]

  counter and when things will go awry [TS]

  looks like and so it to me like it if [TS]

  anybody at apple is considering a [TS]

  success when you can solve the problem [TS]

  by standing outside of McKinley no that [TS]

  is not a success that that is a that is [TS]

  like you you saved your butt on that [TS]

  particular instance of that bug by [TS]

  putting people through a really really [TS]

  invasive process but that should not be [TS]

  standard operating procedure [TS]

  you should not have people not only [TS]

  having to do this you having to sign up [TS]

  senator michael and delete all the crap [TS]

  and reciting back in and put out getting [TS]

  down tree down other crap or have to [TS]

  restore your phone which is even worse [TS]

  than all that like you shouldn't have [TS]

  people doing this on a routine basis to [TS]

  solve seemingly random and some but [TS]

  frequent problems because a that's [TS]

  really destructive now and be once [TS]

  people get into that habit it's like [TS]

  putting all the apps in the app switcher [TS]

  ones that habit years from now people [TS]

  are going to still be doing this thing [TS]

  that's going to solve all their problems [TS]

  that like that's gonna be like what-what [TS]

  annoying power users tell their [TS]

  relatives are you you've got to restore [TS]

  your phone oh you gotta sign and send [TS]

  out of my clothes I can like that causes [TS]

  damage for years to come in in people's [TS]

  superstitions way beyond you stop need [TS]

  it will be a time when you stop needing [TS]

  these horrible solutions so it really is [TS]

  a long-term damage being done here in so [TS]

  many ways you know it with the quality [TS]

  issues and and with the remedies and [TS]

  everything I I just get the feeling and [TS]

  i hope i'm wrong i hope this is to put [TS]

  on a good face because they don't really [TS]

  share a lot but I just get the feeling [TS]

  that Apple is either oblivious or in [TS]

  denial to these problems and also that [TS]

  their defensive they're very that what I [TS]

  hear from Apple people they're usually [TS]

  very defensive about how well they're [TS]

  doing and they think they're doing a lot [TS]

  better than I think they're doing [TS]

  maybe I'm just build these lucky person [TS]

  in the world but it sounds like [TS]

  everybody has these stories about random [TS]

  stuff that just doesn't work right for [TS]

  them or has failed for them or or has [TS]

  has done bad things like this is a big [TS]

  problem and I i won't i won't be the you [TS]

  know the I won't have my best and say [TS]

  well either it's real or there's a [TS]

  perception problem [TS]

  no it's a real problem like this is a [TS]

  this is obviously like this is way too [TS]

  big and widespread to be just a [TS]

  perception problem I i heard earlier i [TS]

  write a blog post forget I'm sorry [TS]

  forget where it was but somebody was [TS]

  saying like you know modern microsoft [TS]

  stuff is no better for that it's a huge [TS]

  mess with them to or like you can look [TS]

  at other makers you can look at [TS]

  Microsoft Google you know you can you [TS]

  can say oh well everybody has problems [TS]

  that is also not a defense like yeah [TS]

  everybody has problems you know what [TS]

  everybody else makes crappy pcs doesn't [TS]

  mean the mat can be crappy you know if [TS]

  that's not how Apple works that's not [TS]

  why he was use apple stuff so you like [TS]

  that that's not good enough and there [TS]

  are examples of things that are better [TS]

  like it's not like this I know nobody is [TS]

  better [TS]

  that's not true I just named on dropbox [TS]

  dropbox is better at singing files [TS]

  everything right you know it's like it [TS]

  seems like apple fruit from what they [TS]

  project the outside world again whether [TS]

  this reflects their internal thing or [TS]

  not I don't know but what they protect [TS]

  the outside world is everything's fine [TS]

  we're working really hard on it and [TS]

  everything's fine [TS]

  like that's the business like that is [TS]

  what we hear from apple and the reality [TS]

  is that everything is not fine and i I [TS]

  just I really really hope that they see [TS]

  that because all I hear from them [TS]

  usually is defensive pneus our second [TS]

  sponsor this week is Casper Casper is an [TS]

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  like expand into the room and then you [TS]

  have a dry matter so shipping not a [TS]

  problem you try it out you can try it [TS]

  for a hundred Knights you can sleep on [TS]

  it risk free for a hundred night so you [TS]

  don't have to [TS]

  just like line in the showroom for five [TS]

  seconds and decide well do I want to [TS]

  like this for the next 15 years [TS]

  no you can just take it out and sleep on [TS]

  it for up to a hundred knights and if [TS]

  you like it [TS]

  great you're done if you don't like it [TS]

  if it's not for you you just call him up [TS]

  and tell him sorry sorry it doesn't work [TS]

  didn't work out for me it's not right [TS]

  for me and they arranged for a free [TS]

  painless return it is totally risk-free [TS]

  and we've heard from people on both [TS]

  sides [TS]

  we've heard from so many people who have [TS]

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  we've actually heard from a few who said [TS]

  you know what it didn't work out for me [TS]

  it wasn't what I wanted and I called [TS]

  ahead and I returned it and those people [TS]

  had such a great experiences even [TS]

  returning it that they thought to email [TS]

  us and say you know what they're really [TS]

  great even if you returned it so really [TS]

  there's no pressure here is no risk here [TS]

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  home and the pricing on this is great [TS]

  mattress is usually for a good mattress [TS]

  usually paying about 15 bucks or more [TS]

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  conditions to apply for that once again [TS]

  Casper calm / ATP and use code ATP [TS]

  thanks a lot to capture for sponsoring [TS]

  our show [TS]

  throw in a couple of Casper tidbits i [TS]

  think probably they're going to this is [TS]

  going to be in the future and read [TS]

  because they sent send you guys to I'm [TS]

  assuming uh the sheets and a pillow one [TS]

  yeah the sheets in the pillow and I'm [TS]

  assuming there's going to be some had [TS]

  read in the future where it's be like oh [TS]

  let me tell you about the Casper he's in [TS]

  the pillow but I've already got the [TS]

  pillow and eventually sleeping with it [TS]

  and i gotta tell you I'm very impressed [TS]

  by this pill like I read all little [TS]

  piece little piece of paper that comes [TS]

  with the pillow about how the designing [TS]

  like [TS]

  yeah whatever some super picky about [TS]

  pillows and I was in the market for you [TS]

  yeah i was very impressed by this pill [TS]

  like the stuff they put in a little card [TS]

  like we specially designed it to be [TS]

  supportive and you can sleep in any [TS]

  position and if you're just like yeah [TS]

  blah blah blah to pillow right I gotta [TS]

  tell you this is a hell of a pillow will [TS]

  probably talk about it in some future [TS]

  and read i'm thinking of ordering a [TS]

  second one just like this one wears out [TS]

  if Casper like doesn't make this pillow [TS]

  anymore i have a backup he got back a [TS]

  pillow i do you have to i've done this i [TS]

  made a mistake before with my stupid [TS]

  slippers and I'm wearing now I didn't [TS]

  buy to parents without knocking of them [TS]

  again you know two is one one is none as [TS]

  exactly so yeah maybe by three and i [TS]

  have a closet with two pairs of shoes in [TS]

  it that are the replacements with their [TS]

  parents their everyday because in case [TS]

  doc martens not make stuff making them [TS]

  you know you joke but uh the sketcher [TS]

  shoes that matters and he loves to make [TS]

  fun of me for they are not making them [TS]

  anymore probably because matt called in [TS]

  a favor so I wouldn't wear them anymore [TS]

  and I had one backup pair but now i'm [TS]

  out of backup players and I know what [TS]

  I'm gonna do [TS]

  it's terrible clothing is the worst it [TS]

  is you guys alluded to app design and [TS]

  you had some thoughts about that let me [TS]

  let me prime the pump a little bit and [TS]

  ask what the crap is the point in photos [TS]

  because i'm not i added all of my [TS]

  pictures to photos which I hadn't used [TS]

  in at least a couple years if not more [TS]

  than that and outside of much easier [TS]

  access to shared photo streams which [TS]

  actually i should point out very quickly [TS]

  work flawlessly for me and i have 0 [TS]

  complaints about them [TS]

  what is photos really doing for me like [TS]

  they're there doesn't appear to be a way [TS]

  to look at pictures by location there's [TS]

  the faces thing which i never really [TS]

  trust [TS]

  I've got photostream access to be okay [TS]

  yay but you know and i can see all my [TS]

  selfies that I take all the time I guess [TS]

  so I what is the point photos what is it [TS]

  doing for you that makes it worthwhile [TS]

  and then you can perhaps spring from [TS]

  that too wise photos piece crap i think [TS]

  photos is a great starting point because [TS]

  I can answer your questions in to buy at [TS]

  the same time talking about the app [TS]

  design issues these days [TS]

  are both related to photos I'm i guess [TS]

  i'll talk about this but my specific [TS]

  formulas in future thing but just [TS]

  addressing you're going to like what [TS]

  what is what am I supposed to be using [TS]

  photos for this is an app design [TS]

  philosophy that really is kind of [TS]

  separate from the like do things work is [TS]

  my data syncing you know measuring [TS]

  crashing metrics that of something else [TS]

  but it's kind of related in a lot of the [TS]

  time people are complaining about apple [TS]

  software quality sometimes they're [TS]

  complaining about things don't work [TS]

  sometimes they're complaining about [TS]

  cloud stuff but sometimes they're [TS]

  complaining like even when everything is [TS]

  working exactly as it's supposed to be [TS]

  as it appears to be for you and photos [TS]

  people still don't feel the applications [TS]

  are as useful or as interesting or as [TS]

  fun or like they're not giving them [TS]

  enough value and I i trace a lot of that [TS]

  back to the design philosophy that [TS]

  started many years ago on the mac [TS]

  specifically i mean i guess you could [TS]

  talk about iOS look but on the mac i [TS]

  really feel it where someone somewhere i [TS]

  can say with Johnny I but it is in [TS]

  keeping with his yeah its hardware those [TS]

  but who knows decided that I complexity [TS]

  is the is the enemy and software design [TS]

  and that's basically true like a lot of [TS]

  apples great software designs have been [TS]

  like you know let's simplify this [TS]

  application lets you know Steve Jobs [TS]

  always think I mean I just have one [TS]

  window that like I just dragging on to [TS]

  it makes me a DVD like I just want one [TS]

  window [TS]

  I don't want a million buttons i don't [TS]

  want a million pallets and toolbars and [TS]

  and all those stuff and remember like [TS]

  those old pictures of like Microsoft [TS]

  Word what version was it on the pc with [TS]

  it went up office 95 the one more like [TS]

  you can if you put every tool bar and [TS]

  word out on a 640 by 480 screen you have [TS]

  like one line of text left where you [TS]

  where you can type stuff in like that [TS]

  was you know the end apples reacting [TS]

  against that to simplify right but it [TS]

  really kicked into high gear and maybe [TS]

  around a lion or something where they [TS]

  took applications but even back when [TS]

  it's just I photo by photo which had [TS]

  been you know they've been a rating on [TS]

  it they were making new versions of i've [TS]

  of iphoto then adding features and and [TS]

  doing all sorts of stuff and someone [TS]

  said you don't we got too much crap and [TS]

  i thought this too many toolbar buttons [TS]

  this too many like you know options the [TS]

  whole customize toolbar thing and then [TS]

  we have buttons on the bottom and we [TS]

  have a sidebar and those regions in the [TS]

  sidebar and groups and subgroups and we [TS]

  have a [TS]

  a floating panel for keywords and it's [TS]

  just too much stuff we need to clear all [TS]

  this crap out of iphoto again this is [TS]

  before photos and so they they went [TS]

  through and they like this big top bar [TS]

  and photos get rid of pretty much all [TS]

  those buttons the bottom bar get rid of [TS]

  the bottom bar entire the sidebar what [TS]

  can remove from their floating palettes [TS]

  how many of those going to get rid of [TS]

  what things do we not need in the menu [TS]

  command options for showing the keywords [TS]

  underneath photos nobody uses exit for [TS]

  Syracuse to get rid of that feature [TS]

  never bring it back just removing [TS]

  removing and simplifying and that [TS]

  instinct of simplifying i think is [TS]

  admirable and the correct one but you [TS]

  know as whatever that I forget it was [TS]

  that designer whose name I can't [TS]

  remember it's like everything everything [TS]

  should be as simple as possible but no [TS]

  simpler they think that cross that line [TS]

  and what has led to like you know going [TS]

  through iphoto and then go into photos [TS]

  photos even more like remove everything [TS]

  don't have any buttons or widgets or [TS]

  things like have to have just like the [TS]

  minimum number of things you can [TS]

  possibly see on the screen as it as its [TS]

  visual clutter is the number-one enemy [TS]

  visual clutter isn't enemy and [TS]

  conceptual cluttering complexity those [TS]

  are enemies but at a certain point you [TS]

  have someone like Casey was like I [TS]

  launch photos and it looks like an [TS]

  unadorned window with a bunch of my [TS]

  photos in and I'm like what does this do [TS]

  for me what can I do like the the silly [TS]

  field they used to have the head like [TS]

  the star ratings in an iphoto you would [TS]

  look at that and if you're familiar with [TS]

  like i do and you're like oh what was [TS]

  this dude's got these little empty white [TS]

  stars and as you click on them you can [TS]

  click on one two or three and you would [TS]

  see the contents of the window get [TS]

  filter like oh and i click this thing up [TS]

  it's like a dedicated field for quickly [TS]

  filtering by star rating right that's [TS]

  maybe like a UI too far but at least you [TS]

  can very quickly so that's the way i can [TS]

  do things and then you would lead from [TS]

  there to the little menu that would pop [TS]

  up from the bottom bar that would let [TS]

  you do more sophisticated filtering on [TS]

  the view so you can view by location and [TS]

  stuff like that all of these things that [TS]

  used to have toolbar buttons that had [TS]

  been removed entirely from the [TS]

  application or hidden away under some [TS]

  other little button or menu item it's [TS]

  like what do you think we want to do [TS]

  with the application do we just want to [TS]

  go there and see our pictures and scroll [TS]

  through them then maybe photos as a good [TS]

  application but if the application is [TS]

  capable of doing anything else say i [TS]

  want to organize my photos i want to [TS]

  sort through them into piles and and [TS]

  make little albums maybe I'm going to [TS]

  make a calendar at snapfish and I want [TS]

  to find all the good photos of the kids [TS]

  for the past year group by season and I [TS]

  want to look like you know or I want to [TS]

  edit my photos are all the editing tools [TS]

  hidden behind a sidebar in a mode that [TS]

  like you're not visible or whatever and [TS]

  it's all the more going when I doing a [TS]

  gigantic a 5k imac huge 27-inch screen [TS]

  with these massive toolbars going on the [TS]

  top and bottom and the sidebars and [TS]

  there's nothing in them there's no but [TS]

  everything is buried everything is [TS]

  buried under seven klicks that I have to [TS]

  get things like white what are you [TS]

  saving the space for that empty space in [TS]

  the toolbar is making Casey not [TS]

  understand what the hell's app is even [TS]

  good for and make me that I know what [TS]

  the app is good for have to click 7 [TS]

  times to get to the features i wanted [TS]

  like it should be simple as possible but [TS]

  no simpler to serve like people want to [TS]

  feel like the application is there to [TS]

  help them do things not wipe the entire [TS]

  slate clean like how everything should [TS]

  be like whatever deferring to your [TS]

  content like their content should be the [TS]

  star but people want to do stuff with [TS]

  their content let them have buttons [TS]

  easily accessible to do the most common [TS]

  operations and yeah maybe the hallway of [TS]

  like I will give you customize the [TS]

  toolbar with million toolbar buttons and [TS]

  you can decide what you need use most [TS]

  often you got to design your own [TS]

  application basically by direct like [TS]

  maybe that's the wrong answer to but [TS]

  they have gone way too far on the mac [TS]

  specifically made applications that just [TS]

  make a mockery of the massive screen [TS]

  that I have and it makes people feel [TS]

  like makes you feel like the [TS]

  applications yes less useful and I feel [TS]

  like they are less usually that because [TS]

  people won't discover the things they [TS]

  can do because they're too hidden or [TS]

  they they'll know the things they can do [TS]

  and get frustrated like I am having to [TS]

  click through 17 different buttons every [TS]

  time they do an operation to do all the [TS]

  time I want to crop I want to you know [TS]

  straighten I want to adjust some light [TS]

  levels and I don't want to click a [TS]

  million times like this i do that over [TS]

  and over and over again every time I do [TS]

  it I have to reveal these layers of you [TS]

  I that are hidden underneath the you [TS]

  know the magic cloth don't clutter miui [TS]

  that's not cluttered that's what i want [TS]

  to use the application for I need you [TS]

  know so you need to strike that balance [TS]

  in there they're not currently doing it [TS]

  and that's why I think a lot of people [TS]

  use apples applications and just feel [TS]

  like something is missing like the [TS]

  excitement of like using the original [TS]

  ilife suite of like wow look at all [TS]

  these things i can do and yeah it's [TS]

  pretty complicated I've never done it [TS]

  before but like there's like three or [TS]

  four or five buttons and once I wonder [TS]

  what they'd do it like you do this you [TS]

  do this thing you do this you drag it [TS]

  over there [TS]

  you get a thing and you get a movie and [TS]

  you and you can play music and you can [TS]

  burn a CD like the old version of these [TS]

  applications had way more visual clutter [TS]

  on them but people could use them to [TS]

  figure out what is that good for and [TS]

  then how do i used to do that thing [TS]

  right and at some point the solution to [TS]

  everything was don't show people but [TS]

  anymore don't show people pains don't [TS]

  show people windows hide everything [TS]

  under a few things as possible and [TS]

  that's the solution i feel like that is [TS]

  that is sort of a part of the [TS]

  dissatisfaction like getting back to [TS]

  Greece complaint was like he was in [TS]

  photos and the little tiny texts like [TS]

  the only freaking thing in the entire [TS]

  gigantic bottom bar 27 inch monitors [TS]

  like little text message that tells you [TS]

  like you have X number of items in your [TS]

  library accounting for why number of [TS]

  megabytes and he had a little messages [TS]

  had like failed upload five items and [TS]

  his his reasonable question was what [TS]

  five items but one thing is so so what [TS]

  did he do tonight [TS]

  there's nothing there he clicked on the [TS]

  text the completely featureless text [TS]

  like I like iOS 7 and on is taught him [TS]

  if there's a slim chance that if you [TS]

  click on that text like just plain text [TS]

  not even like embossed really just like [TS]

  playing text me if i click on the text [TS]

  will tell me nope like five items file [TS]

  to upload and just sitting there staring [TS]

  at you like taunting you like five items [TS]

  failed to upload and you're looking [TS]

  around looking around the barn is you [TS]

  just start going to the menu bar and go [TS]

  like tell me what items failed to upload [TS]

  show a log window like no no chance is [TS]

  going to be a log 10 you crazy and like [TS]

  there's just no you know it's nothing [TS]

  that can tell him how we supposed to fix [TS]

  this problem eventually he Google's for [TS]

  which is a bad sign because someone [TS]

  using your application apple and it's [TS]

  telling you something in there recourse [TS]

  eventually go to google and found like a [TS]

  sport discussion is that oh if you make [TS]

  a smart folder and you make the Smart [TS]

  Folder filter and items that have failed [TS]

  to upload no users going to figure that [TS]

  out and then i will show you the reason [TS]

  the things to build upload and you have [TS]

  to divine the reasons they felt upload [TS]

  on your own which he eventually did [TS]

  solve this problem but like it all in [TS]

  the name of minimalism it's like I don't [TS]

  want anything on the bottom bar except [TS]

  for text should sex be clickable know it [TS]

  is to be if something goes wrong what [TS]

  should we do [TS]

  no dialogue don't pop dialogues up in [TS]

  people's faces don't have a status bar [TS]

  don't have an activity window don't put [TS]

  always confusing things and most of the [TS]

  things things are right but their [TS]

  solutions their solutions are wrong it's [TS]

  making an application that is less [TS]

  useful more frustrating [TS]

  use but i guess i guess it doesn't crash [TS]

  right yeah I i use the Photos app you [TS]

  know Casey honestly I like it a lot [TS]

  however the reason i like it a lot is I [TS]

  don't do any editing in it because doing [TS]

  any of the editing drives me nuts just [TS]

  like with John the same like so what are [TS]

  you doing with it because I'm not maybe [TS]

  I'm just having a dumb moment but it [TS]

  I don't see anything that this does for [TS]

  me I'm other than maybe making a [TS]

  gazillion albums and doing a whole lot [TS]

  of manual management that I have zero [TS]

  interest in what it does for me and who [TS]

  knows what does everyone else [TS]

  knows what does everyone else [TS]

  what does for me is a few things first [TS]

  of all it is one unified place where i [TS]

  can have all of my photos synced to be [TS]

  visible not only from main computer [TS]

  where I'm like working on them and [TS]

  storing the full res versions but also [TS]

  to be synced onto my phone my ipad if I [TS]

  ever take out of the drawer and my [TS]

  laptop when I take on vacation and so I [TS]

  have access to all my photos everywhere [TS]

  and i know there are other solutions [TS]

  that can do this as well [TS]

  however I like this one is built into [TS]

  everything and six really really really [TS]

  fast most of the time so that just [TS]

  having all your photos available [TS]

  everywhere you at least four basic [TS]

  viewing i love that is that that's [TS]

  number one number two is it's another [TS]

  backup you know it's kind of a safety [TS]

  because I i do the iCloud photo library [TS]

  of course so that's kind of another [TS]

  backup from or just my photos that in [TS]

  case everything else goes wrong you know [TS]

  maybe someday I'll need that we also do [TS]

  the sharing thing like it in between [TS]

  like between like our family and friends [TS]

  we we do often do shared photo albums [TS]

  like if we go on like if we have you [TS]

  know if we go on a trip or something or [TS]

  we have friends over we see we don't [TS]

  visit some relatives will make a shared [TS]

  photo album for that most anyone the [TS]

  link afterwards and and and so for all [TS]

  these things it does work fairly well [TS]

  the sheriff photo album thing the the UI [TS]

  for how you invite people on the mac is [TS]

  horrible but it does overall that the [TS]

  functionality does work and you love [TS]

  that little pop down things in the [TS]

  toolbar this tiny constrained window [TS]

  that you can resize that it is deadly [TS]

  like there's so many things you can do [TS]

  you can do clicks in that window that [TS]

  the entire continent disappear and since [TS]

  there's no like Save button like to just [TS]

  auto save my deletion a very person from [TS]

  this shared photo I've done that like [TS]

  three times accidentally to my entire [TS]

  family and said I have to invite you all [TS]

  again click on the thing in the email if [TS]

  you use gmail you can click on your iOS [TS]

  device forwarded to your email address [TS]

  that's an apple mail like all these [TS]

  business and instructions and and that [TS]

  you I that frustrates me so much loot [TS]

  tiny you I like you've got this huge [TS]

  screen here and I'm only inviting like [TS]

  15 people in my family this thing you've [TS]

  got students creating get I'm forced to [TS]

  to edit in a buggy view like a capsule [TS]

  of you you know i can mail which shows [TS]

  like everything in a little capsules [TS]

  whatever a buggy capsule view that [TS]

  periodically erases everything with no [TS]

  sort of save functionality you just need [TS]

  to hide the thing and assume that it is [TS]

  autosave or something at first is [TS]

  divorced so there's a lot of you I [TS]

  problems in photos and and I i agree [TS]

  John like you know like I i agree that [TS]

  overall it it does seem like apples [TS]

  apple in a similar way that if you [TS]

  wanted to make a criticism of their [TS]

  hardware designs my criticism for their [TS]

  hardware designs recently has basically [TS]

  been like basically everything just [TS]

  getting like make it as soon as possible [TS]

  and seems like they don't have a lot of [TS]

  other ideas and that is always true but [TS]

  that is kind of the overall like if you [TS]

  had to pick one dysfunction that they [TS]

  have that seems to be the most common [TS]

  one it is in that same way in the [TS]

  software design them the main way the [TS]

  software design fails or fails most [TS]

  often is that they over simplify [TS]

  something to the point where they are [TS]

  favoring the way it looks and so it can [TS]

  make great screenshots or can make great [TS]

  ads are great presentations or something [TS]

  but when you actually have to use it the [TS]

  way it looks is getting in the way the [TS]

  way it looks as making them make [TS]

  decisions that make it harder to use or [TS]

  more confusing [TS]

  there's actually a metric based support [TS]

  for that too because a lot of what [TS]

  they're doing is removing features like [TS]

  they're not just hiding but they're [TS]

  they're flat-out removing for example [TS]

  your options of how to sort the main [TS]

  view and photos are drastically reduced [TS]

  from iphoto right fewer features means [TS]

  fewer possibilities for testing means [TS]

  fewer bugs right so there is actually a [TS]

  metric based motivation visit do we need [TS]

  to have all the features how many people [TS]

  do show keywords under the forest what [TS]

  they have too many keywords in a bus our [TS]

  layout when we use this new you know iOS [TS]

  collection is porn collection of you you [TS]

  can have an unlimited number like I'm [TS]

  just you know harping on like that [TS]

  features about like the fewer features [TS]

  you have the less stuff that can go [TS]

  wrong in your application if you're [TS]

  crashes you have the future scenarios [TS]

  you have to test like this is the metric [TS]

  that is appealing internally the apple [TS]

  if your goal is [TS]

  let's write more bug free software maker [TS]

  software simpler it benefits the user a [TS]

  certain point because like most people [TS]

  don't care about that you should [TS]

  simplify that they want a more powerful [TS]

  when they should get the pro feature [TS]

  whatever it also benefits apple and that [TS]

  they are that they're making more [TS]

  reliable software by removing features [TS]

  but they just it is cooked too damn far [TS]

  and they get the Bible cases like so [TS]

  this is just a generic window frame with [TS]

  my photos in them [TS]

  what the hell is that I don't know what [TS]

  do I get yeah wasn't and like and the [TS]

  Photos app is it's everything is so [TS]

  buried in debt is this is like what i [TS]

  refer to Africa before as as the junk [TS]

  drawer philosophy of design [TS]

  we're like you still like you still have [TS]

  complex products you still have complex [TS]

  functionality having one app that stores [TS]

  every photo you've ever taken on any of [TS]

  your devices and cameras and they can do [TS]

  all these edits and all the sharing and [TS]

  all this management [TS]

  I think you can still order books from [TS]

  it right maybe it's like all all the [TS]

  features that like that are still part [TS]

  of this that they haven't killed that is [TS]

  a complex set of features it and so II [TS]

  there's going to be some minimum level [TS]

  of just required complexity in any app [TS]

  that encompasses all of those features [TS]

  and it seems like the old it seems like [TS]

  what Apple considers great design is as [TS]

  you said basically just like delete [TS]

  everything like great design is to have [TS]

  an appt with no buttons anywhere until [TS]

  you enter modes that is bad design that [TS]

  like that is great visual design for [TS]

  marketing screenshots it is horrible [TS]

  design for actual use and apple has you [TS]

  know if they've this was not like a [TS]

  posting jobs thing or Johnny I've in [TS]

  power thing this this is this started [TS]

  earlier they started way before that [TS]

  started with Stephen an earlier [TS]

  Apple has for a long time now been a [TS]

  little bit out of whack in in [TS]

  prioritizing visual appeal a little bit [TS]

  too much over usability and you can see [TS]

  this going on the back like you know [TS]

  when they get rid of visit visible [TS]

  scroll bars and windows and stuff like [TS]

  that like that like there's there's so [TS]

  many examples of this in OS 10 and in [TS]

  iOS and of course ios7 I think whenever [TS]

  we follow that direction and probably [TS]

  little too far that direction but the [TS]

  way to manage complexity in the [TS]

  interface is not to just hide it all [TS]

  behind drawers and modes like there are [TS]

  better ways to design apps and sometimes [TS]

  it will make for a screenshot that has a [TS]

  few objects in a torrent your content [TS]

  that's fine that's software this is like [TS]

  that's what this is useful for if that [TS]

  makes it useful like right now I have a [TS]

  Photos app we're editing it looks so [TS]

  pretty that I [TS]

  never do it because you have to enter [TS]

  like three different modes to continue [TS]

  to control that I want to use every time [TS]

  like even rotating a photo [TS]

  oh I took this month with my phone held [TS]

  in a weird way and i want to rotate 90 [TS]

  degrees it's like four klicks tap the [TS]

  crop icon right you want to rotate that [TS]

  sounds like drop right and then I'm [TS]

  gonna make them as a rotated thing and [TS]

  you know just keep tapping into those [TS]

  rotate the right direction and don't and [TS]

  enjoy the animations between each one of [TS]

  those mode switches oh yeah like it's [TS]

  it's it just seems like all of their [TS]

  design now is way too heavily focused on [TS]

  visual and marketing appeal it doesn't [TS]

  it seems like not only have they have [TS]

  they not cared about making it harder to [TS]

  use in in favor of that but it seems [TS]

  like they don't even know how anymore to [TS]

  make it easy to use it seems like it [TS]

  seems like whatever talent just an apple [TS]

  that was able to make things easy to use [TS]

  it is no longer in power or is no longer [TS]

  there or something like it seems like [TS]

  that group is gone and this that is [TS]

  fundamentally what frustrates me so much [TS]

  because they have the ability to make [TS]

  such great stuff they have so many smart [TS]

  people who work there [TS]

  they've done it before they like they [TS]

  used to be so so much better at at [TS]

  prioritizing usability and again it was [TS]

  never perfect they were always examples [TS]

  of prioritizing looks over usability but [TS]

  I think they're worse in that way I [TS]

  think they're worse now than ever and in [TS]

  a way that looks are taking too much [TS]

  president / usability and and I do think [TS]

  that was right at Jon ESP because i [TS]

  think that the the rate at which that [TS]

  has accelerated coincides exactly with [TS]

  johnny is being made head of all [TS]

  software design not exactly because it [TS]

  was did he get change is really like 10 [TS]

  7 is where it started to happen on the [TS]

  Mac that's when I really saw it like [TS]

  where applications that they've been [TS]

  year-over-year and always tend to [TS]

  combine like contacts and address book [TS]

  or whatever that they just got features [TS]

  just ripped out of them and I think it [TS]

  was before Johnny I came over like and [TS]

  again the simplicity motive like it's [TS]

  it's positive like in general that's [TS]

  usually the right move a lot of the [TS]

  guidelines that we'll talk about in [TS]

  their UI guidelines are telling you to [TS]

  simplify land being up like you just [TS]

  have to know like you can go too far [TS]

  it is part it is really possible to go [TS]

  too far both with removing features [TS]

  which again is very attractive to [TS]

  everybody involved [TS]

  and with hiding features and it's just [TS]

  it's like to add a brief glimpse of your [TS]

  target market about the possible Apple [TS]

  car UI which I'm sure will be much [TS]

  smaller about the car you I than this [TS]

  but like the equivalent of my iphoto [TS]

  frustrations if the Apple car came out [TS]

  and every time you wanted to get a turn [TS]

  you would press on a touchpad to the [TS]

  turn indication function and then and [TS]

  then you press on touchpad which [TS]

  direction you want the indicator to go [TS]

  and then we reset and reset to the main [TS]

  menu each time and you're like you know [TS]

  what Apple one of the controls the use a [TS]

  lot when you're driving cars and turn [TS]

  signal it should not be too button [TS]

  presses away and the touchscreen that [TS]

  you have to glance set and so what you [TS]

  know to get you ever use photos for what [TS]

  I use it for Casey is basically what [TS]

  Marco said it's you know i do iCloud [TS]

  backup and my photos are everywhere and [TS]

  so on and so forth this is actually my [TS]

  wife's for library because she's got the [TS]

  big library and they don't understand [TS]

  how families work separate issue but [TS]

  also I do all of my editing there i [TS]

  don't really fancy editing but pretty [TS]

  much all the time I'm cropping rotating [TS]

  adjusting the lighting before I throw it [TS]

  into a shared library and also go [TS]

  through and I i do my favorite so [TS]

  basically like the photos go in there i [TS]

  have to like manually import the ones [TS]

  from my phone crap anyway and I go [TS]

  through them all and I favorite the ones [TS]

  i think are good and at that point i [TS]

  might also adjust them and then if I'm [TS]

  doing something with like I want to [TS]

  throw these into a shared stream or we [TS]

  want to make a calendar i wanna you know [TS]

  it do something with the photos i do the [TS]

  editing there and every time I always [TS]

  want to crop oh I probably want to [TS]

  rotate is a really bad holding cameras [TS]

  perpendicular to the you know parallel [TS]

  to the horizon or whatever i'm really [TS]

  crappy that anyway I always want to do [TS]

  those things and all them like nine [TS]

  klicks away it's like what is one click [TS]

  away in this application nothing is do [TS]

  it can I quickly filter the images based [TS]

  on reading nope that's not one click [TS]

  away can I do like a quick smart cities [TS]

  like nothing is one click away [TS]

  everything is like 23 clicks away and [TS]

  cropping cropping is the worst i just [TS]

  want to kill the president made his [TS]

  feature edit edit crop aspect original [TS]

  edit crop aspect original crime aspect [TS]

  original edit crop aspect of how many [TS]

  can you just remember that always wanted [TS]

  original as the default even if you make [TS]

  me click 700 times to get to that the [TS]

  fact that doesn't remember the aspect [TS]

  that I want and then you get to drag and [TS]

  they changed the way dragon works and [TS]

  photos and it [TS]

  but we're but always like what what do [TS]

  you think and i asked the same question [TS]

  is what do you think people use app for [TS]

  there are features their wise every [TS]

  single one of them very surely there's [TS]

  one is like the controller all the [TS]

  buttons of the same size show there is [TS]

  one or two features that you think are [TS]

  the most commonly used make them super [TS]

  obvious and overcast is a big honking [TS]

  freaking play button because most people [TS]

  play audio at markley put the play [TS]

  button under three menus that you had to [TS]

  go through in students straight across [TS]

  now how to play this podcast go to [TS]

  options go to play back and hit the play [TS]

  button [TS]

  no it's like a gigantic play button in [TS]

  the middle of the screen you can't miss [TS]

  it it's so frustrating [TS]

  so let's assume for a second because I [TS]

  spend almost no time editing in no time [TS]

  categorizing my photos which is true so [TS]

  let's assume for a second i want to go [TS]

  to a photo from when Marco and Tiffany [TS]

  and I were in Germany how the hell do i [TS]

  do that i guess i searched like but if I [TS]

  know the date i just have to fart around [TS]

  with the scroll bar until I know the [TS]

  entire land on the right day like it's [TS]

  just it's insane to me that there's no [TS]

  like jump to date or anything like that [TS]

  in the iphoto world I would go to the [TS]

  lower left and the right next to that [TS]

  little rating thing they would be a [TS]

  little pop-up that you click into a [TS]

  pop-up calendar widget and you can just [TS]

  click on a date and it would immediately [TS]

  felt it would immediately filter the [TS]

  main pane view to that date like because [TS]

  like you said that's a common thing how [TS]

  do i quickly go to a date [TS]

  there should be a always visible button [TS]

  that you can click the pops up a [TS]

  calendar thing lets you pick a date from [TS]

  it like if that's a common task and i [TS]

  think it is a common task and you've got [TS]

  literally two feet of grey button then [TS]

  put something there like it wasn't even [TS]

  that much it's just like a centimeter [TS]

  worth of space it was like a little [TS]

  field you can click and for the rating [TS]

  like a little like a gear menu or [TS]

  popping like it was it was even a little [TS]

  bit to hidden back then it's like what [TS]

  are you saving all the space for like [TS]

  what do you get in the end of the person [TS]

  with the most unused gray pixels wins so [TS]

  this is what I'm saying like this is [TS]

  this is bad design this like this it's [TS]

  not just that this looks prettier or [TS]

  this is a clunkier to use design is not [TS]

  about how it looks it's about how it [TS]

  works [TS]

  there's a reason why Steve Jobs said [TS]

  that everyone was quote some on it [TS]

  modern-day apple i think has forgotten [TS]

  that or or has d prioritize that too [TS]

  much [TS]

  now it is all about how it looks and we [TS]

  hope it kind of works well and there is [TS]

  no better example of this in my opinion [TS]

  then a lot of the UI on the appletv and [TS]

  we have to also include Apple music and [TS]

  a lot of this is well all right before [TS]

  before we go there which we should [TS]

  sponsor break first gonna be locked it [TS]

  but not only not only should we do that [TS]

  but I would also like to compliment [TS]

  photos because as John was talking I was [TS]

  lamenting how do i go to like you know [TS]

  our trip i did a search for nürburgring [TS]

  i did not type the UM lot on the first [TS]

  you and sure enough it came up so kudos [TS]

  to photos i still would prefer to have [TS]

  an easy way even if it's just a [TS]

  keystroke to jump to a specific date but [TS]

  i was able to type out nürburgring and [TS]

  because all of these were taken with an [TS]

  iphone and they're all geotag blah blah [TS]

  it did find it if not all of the [TS]

  pictures then darn near all the pictures [TS]

  almost immediately so a points for [TS]

  photos on that one [TS]

  well that's why they can convince [TS]

  himself that it's okay to removalist so [TS]

  they say well regular people don't want [TS]

  to deal with all these buttons it would [TS]

  be better if it was just a search field [TS]

  that everyone can use that would just do [TS]

  the right thing but we know that big [TS]

  apple still lags behind Google in [TS]

  general and the hey here's a box we can [TS]

  write random text and we'll figure out [TS]

  what you mean Google does that amazingly [TS]

  well i will does it less well but it's [TS]

  getting better at it but the bottom line [TS]

  is sometimes like if you're doing that [TS]

  quickly [TS]

  that's fine but say you were going to [TS]

  you know pick three pictures to make [TS]

  fractures of from the Nurburgring thing [TS]

  you want to make sure that you are [TS]

  seeing all the pictures you have from [TS]

  the number bring so the merely the [TS]

  search wouldn't be good be like well [TS]

  maybe someone came from someone else's [TS]

  camera and they weren't your tag you [TS]

  wanted you know date-wise when you were [TS]

  there right now you would inevitably [TS]

  eventually say you know what I just [TS]

  really want to see all the photos from [TS]

  data exit eight why [TS]

  and so you'll be forced to figure out [TS]

  how to do that in the UI and like it's [TS]

  great to the search boxes there for [TS]

  quick things like that but the next [TS]

  level down of like I just want to do a [TS]

  specific date search the job of good [TS]

  software is to make that test simple [TS]

  enough that people configuring it that [TS]

  people can figure it out like that they [TS]

  they can figure out without making like [TS]

  a smart album and using some you is that [TS]

  boolean expressions and stop there [TS]

  should be a simple friendly you [TS]

  I the regular people can figure out like [TS]

  an obvious way they would say that they [TS]

  would just learn through the language of [TS]

  using application if i want to see [TS]

  things by date range [TS]

  here's this calendar widget it pops up i [TS]

  can pick a start date and end date and [TS]

  it filters the window and that's very [TS]

  mobile and it means i can't do anything [TS]

  they also in the main viewer whatever [TS]

  but it's simple enough that people can [TS]

  use it but and it's the thing you're [TS]

  asking to do is just one step more [TS]

  complicated than let me just type random [TS]

  search and hope the application figures [TS]

  i want to do but still i think is within [TS]

  the realm of functionality that an [TS]

  application like photos should do it's [TS]

  not you know aperture or lightroom or [TS]

  it's not like a pro level application [TS]

  but regular consumers have to do these [TS]

  kinds of tasks to and the job of the [TS]

  application is to make them able to do [TS]

  them not to say regular consumers will [TS]

  never figure out how to click on a [TS]

  calendar widget [TS]

  I'm just have to let them figure out [TS]

  that they can type in the text box our [TS]

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  really you should get your photos [TS]

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  these make great gifts they're great for [TS]

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  printed fraction great way to do it once [TS]

  again check it out at fracture [TS]

  use code ATP ten for ten percent off [TS]

  thanks a lot to fracture sponsoring us [TS]

  once again [TS]

  Apple music and the apple TV [TS]

  oh boy you know if the apple TV makes me [TS]

  so sad it really does i mean to me [TS]

  the the apple TV is kind of a kind of [TS]

  exemplifies all the problems i've been [TS]

  talking about tonight's it really [TS]

  because i like most things with new [TS]

  appletv the remote i would say is in [TS]

  keeping with already talked about [TS]

  tonight but like I i have to admit the [TS]

  fact that the flex app on it and then [TS]

  i've been using it more and that most [TS]

  the other apps that I do play video when [TS]

  i hit the button is really giving me a [TS]

  more positive attitude towards the apple [TS]

  TV lately [TS]

  yeah i agree that the remote is little [TS]

  rough and I still one of the promoters [TS]

  ms yeah and i still think that the [TS]

  up-down left-right buttons work better [TS]

  for me than the silly like many touchpad [TS]

  but all in all I really like my appletv [TS]

  sammarco late on us what's wrong with [TS]

  the apple TV so we we should just [TS]

  briefly go over there mode you know just [TS]

  for the sake of completion of [TS]

  incompleteness obviously we've talked [TS]

  about it before but i think this remote [TS]

  is like the hockey puck mouse it like it [TS]

  is something that was designed only for [TS]

  visual appeal and such at the expense of [TS]

  usability and you know just basic [TS]

  economics that the remote is just a it's [TS]

  a design disaster that's what it is like [TS]

  it is [TS]

  I i am not going to say it's nicely [TS]

  designed because it looks nice because [TS]

  it is not nazi designed i will say it [TS]

  looks kind of nice but that does not [TS]

  mean it's well-designed and the fact [TS]

  that came out of a design division Apple [TS]

  they should they should look at that and [TS]

  and feel sorry put that out there and [TS]

  make a better one for next generation [TS]

  because that is not good design if so [TS]

  many people have trouble with this it [TS]

  isn't just me it isn't just you guys [TS]

  I don't know a single person who has an [TS]

  apple TV who has not had some kind of [TS]

  problem with that remote design whether [TS]

  it's picking it up upside-down and [TS]

  accidentally inputting the touchpad [TS]

  not knowing which way is up in the dark [TS]

  not knowing which button is which which [TS]

  button is where what the buttons [TS]

  actually do which was kind of the home [TS]

  button like that is a massive design [TS]

  failure and that is the primary input [TS]

  method for this device so that's not a [TS]

  small deal this is a big deal you know [TS]

  what let's assume for a second that the [TS]

  touchpad was ok which it isn't [TS]

  let's go with it what on God's green [TS]

  earth made them use menu for back [TS]

  because that's basically what it does is [TS]

  go back and the TV for home [TS]

  why not use the little rounded rect [TS]

  that's been on all these iOS devices up [TS]

  until touch ID became a thing [TS]

  why not use a rounded rect for the TV [TS]

  button alright directors make sense [TS]

  because the icons are a little rounded [TS]

  things like that on the phone [TS]

  you know like that's the mnemonic for [TS]

  that and menu I i give them a pass on [TS]

  menu because on every TV connected [TS]

  remote like menu basically means back [TS]

  like they're I think they're they're [TS]

  going in line with the terminology for [TS]

  menu they're going in line with the [TS]

  terminology precedent set by every other [TS]

  AV remote for the past twenty decades or [TS]

  whatever it is kind of bad that most of [TS]

  the time when you hit menu what you see [TS]

  is not a menu i know but that's but [TS]

  that's true that's true in every TV [TS]

  remote like menu always means back but [TS]

  since when does Apple pay attention to [TS]

  the consumer electronics industry [TS]

  standards for design I feel like that's [TS]

  what they're doing the the TV one the [TS]

  home one is is I mean really it should [TS]

  have been a house but apple doesn't like [TS]

  to do that right because that would make [TS]

  some sense but that would that would be [TS]

  again falling in line with the [TS]

  television thing [TS]

  the problem is but they made it looks [TS]

  like a television set and not an [TS]

  application so if anything you would [TS]

  imagine that would be the power button [TS]

  yeah i mean really the problem with the [TS]

  home button is the placement you know [TS]

  like a like right over here if she did [TS]

  this little mock-up what will finally [TS]

  get a little late again but like if you [TS]

  if you put the home button centered [TS]

  below the other buttons like in a place [TS]

  where home button iOS devices it makes a [TS]

  lot more sense all the different [TS]

  shortcuts like you know you can double [TS]

  double tapping little multitasking [TS]

  feature and kill unresponsive apps most [TS]

  people will never know that they will [TS]

  never find that if it was we're home [TS]

  buttons iOS they might get that they get [TS]

  the chances would be higher still not [TS]

  great but but but it's not a touchscreen [TS]

  like it they just need to start over [TS]

  there more like again yes realize that [TS]

  it's like a device that sits on couches [TS]

  that to education couch cushion [TS]

  is that held the tailed by entire hands [TS]

  that you know why I mean I don't want to [TS]

  harp on tivo remote but like they just [TS]

  need to start over with that but the [TS]

  worst thing about you mentioned a hockey [TS]

  puck mass I think it's worse than hockey [TS]

  puck mouse because the hot using a [TS]

  hockey best mass could be frustrating [TS]

  when like you push the mouse up and the [TS]

  the cursor would go up on an angle and [TS]

  you realize you don't have it aligned [TS]

  you do some little finger field to feel [TS]

  with the court isn't our field a little [TS]

  dent they put in later versions or [TS]

  whatever but I never felt sort of like [TS]

  timid using the hockey puck mouse I [TS]

  never felt like I need to approach it [TS]

  gingerly that's something broad will go [TS]

  wrong and yet this stupid remote i have [TS]

  to place it gingerly to make sure it's [TS]

  not on a surface will slide down into a [TS]

  crack it's so freaking small and skinny [TS]

  right I need to when I pick it up I need [TS]

  to pick it up carefully both because I [TS]

  want to make sure I got the orientation [TS]

  right which I have done a million times [TS]

  the wrong way i have not succumbed to [TS]

  put your brand on getting really close [TS]

  and because i have to be careful not to [TS]

  touch the touch-sensitive top half of [TS]

  the thing because something you know [TS]

  because that it will take my touch input [TS]

  and do something with it even if it's [TS]

  always on [TS]

  it's always hot even if the thing it [TS]

  does is non-destructive merely burning [TS]

  up like the progress bar at the bottom [TS]

  I don't want to accidentally bring the [TS]

  progress bar up if I'm just moving the [TS]

  thing out of the way to make room for [TS]

  like a snack or something i don't want [TS]

  to suddenly put a giant bar in the [TS]

  middle of the show that a bunch of [TS]

  people are watching [TS]

  even if it goes away on its own like I'm [TS]

  doing it is non-destructive but it's [TS]

  annoying and so I feel like I'm playing [TS]

  a game of operation which is an old [TS]

  board game kids can find that the older [TS]

  threatening to every time I use this [TS]

  thing I don't feel that when i touch any [TS]

  of my other remotes and you know my [TS]

  favorite on tivo remote like [TS]

  everything's fine about it like the only [TS]

  thing that you were like a date for is [TS]

  that when it became when I got a fever [TS]

  or bluetooth support now I can't blindly [TS]

  mash it it with as long as I know it's [TS]

  not putting the TV now if you master [TS]

  bluetooth remote doesn't matter it's [TS]

  pointing the TV which is a great feature [TS]

  and i love it but it does make me have [TS]

  to be slightly more careful not to just [TS]

  pick it up like a barbarian just squish [TS]

  the whole thing but I i feel i feel like [TS]

  i am on you know i'm walking on [TS]

  uh-uh I don't know what the expression [TS]

  shows there you go that's it that's what [TS]

  I'm walking on eggshells not what I'm [TS]

  trying to use that stupid little remote [TS]

  right because like it's always waiting [TS]

  for you to accidentally touch this area [TS]

  that is not a button that actually does [TS]

  things and like that is unlike every [TS]

  other remote that has ever existed and [TS]

  there's a reason for that [TS]

  so anyway you know move that I don't [TS]

  want to be too much in remote because I [TS]

  i think that we could take whole episode [TS]

  on that and most people have probably [TS]

  agreed that yeah it's not good but just [TS]

  the entire apple TV interface there are [TS]

  parts of it that works fine but the main [TS]

  content browsing interfaces which is [TS]

  kind of a big thing that you do a lot of [TS]

  this thing they likely by Top Chef we [TS]

  have bought every season of Top Chef [TS]

  from itunes in season five we're [TS]

  currently on season I believe 13 when we [TS]

  want to do is what comes out every week [TS]

  we you know we go to the top and we [TS]

  click on the top shelf because it's new [TS]

  and loads after a very long wait time [TS]

  the top chef section of the itunes store [TS]

  and I'll in the in the bottom half of [TS]

  the screen there is a horizontally [TS]

  scrolling line of episodes [TS]

  this includes every episode from every [TS]

  season we've bought so from season 5 [TS]

  through season 13 every single episode [TS]

  is in that list somewhere along the way [TS]

  Apple forgot that we had watched seasons [TS]

  five through like 10 so those are all [TS]

  marked as unwatched for some reason so [TS]

  every time we open this up it look it [TS]

  opens up to the first one watched [TS]

  episode in the list which is the very [TS]

  first episode in the list of season five [TS]

  delightful we're in season 13 now there [TS]

  is no entry here that says you know [TS]

  which different season I think know the [TS]

  way you have to switch is by scrolling [TS]

  to the right through [TS]

  I don't know 70 episodes or something [TS]

  scrolling scrolling scrolling paging [TS]

  through this giant long horizontally [TS]

  scrolling list of episodes with your [TS]

  squares you know the this massive line [TS]

  of episodes from Season 5 all the way [TS]

  scrolls girls girls girls girls girls [TS]

  girls girls girls girls roll all the way [TS]

  to get the end of season 13 we actually [TS]

  are and then hit [TS]

  beyond that I don't know if there's any [TS]

  way for me to mark six seasons of a show [TS]

  as play without actually opening up [TS]

  every single one of them seem to be and [TS]

  letting it stop like I who knows it [TS]

  doesn't matter [TS]

  and of course you know we hope the [TS]

  episodes actually there when we look [TS]

  even though itunes says it was there and [TS]

  if you click more itunes it will be [TS]

  there but that is that probably stolen [TS]

  apple tv2 just mark them always viewed [TS]

  in the web interface around the mac [TS]

  version of this app [TS]

  oh yeah sure yeah thats good so so yeah [TS]

  like this right you have cooked [TS]

  I'm sure just stopped by to work [TS]

  perfectly so you know it's every part of [TS]

  this interaction it is a failure in some [TS]

  way so a why were those markets unplayed [TS]

  we watched them all we bought them all [TS]

  years ago so a something went wrong in [TS]

  the service and so at some point of [TS]

  course it's apples services its itunes [TS]

  at the itunes store of course they went [TS]

  wrong [TS]

  smoke that's problem number one problem [TS]

  number two why is this every single [TS]

  season in one giant list [TS]

  have they did was designed in a way [TS]

  where they ever tested it [TS]

  loading a show that had more than one [TS]

  season I honestly I'm asking this [TS]

  question did any of the designers at any [TS]

  point test this interface with a show [TS]

  that had you know seven seasons 10 [TS]

  seasons like there are many shows like [TS]

  this even if it had one season that's [TS]

  too much to scroll horizontally yet idea [TS]

  the idea that horizontal scroll no one [TS]

  wants to scroll horizontally we learned [TS]

  s horizontal scrolling is always wrong [TS]

  like the old apple TV put this in [TS]

  hierarchical vertically scrolling list [TS]

  so every season had its own entry [TS]

  perfect right because usually like [TS]

  changing seasons is kind of a big [TS]

  navigational step you don't like [TS]

  accidentally crossover between seasons [TS]

  very often like you do that [TS]

  intentionally so like you that could be [TS]

  its own state is it its own stage entry [TS]

  you know so a there's the failure of [TS]

  like why are these episodes all markets [TS]

  on played be why are they all the same [TS]

  list see when I play one in season 13 [TS]

  and then we come back a week later when [TS]

  there's a new episode in season 13 right [TS]

  after the one that we just played why [TS]

  does it start again season five every [TS]

  part of this is a failure and the reason [TS]

  why this designed this way is either a [TS]

  in competence that they didn't even test [TS]

  whether this would work with a show that [TS]

  had more than one season [TS]

  or be that it was more important for [TS]

  them to have this big glamorous like [TS]

  pretty-looking screen that has this big [TS]

  promo art in the background and it [TS]

  doesn't have the clutter or the ugliness [TS]

  of actual text that describes you're [TS]

  looking at or vertical list it's easy to [TS]

  navigate so either way this is a massive [TS]

  failure and this i'm just picking on one [TS]

  screen here but it's a pretty common [TS]

  screen you see on the appletv and this [TS]

  just to me represents so much of of the [TS]

  pattern of design failure that we keep [TS]

  seeing of apple recently and Apple music [TS]

  is very similar and I haven't I honestly [TS]

  haven't spent a ton of time without [TS]

  music because it is so bad at it and for [TS]

  me it not only has been designed for me [TS]

  actually doesn't work like I the [TS]

  whatever their local CDN node is that [TS]

  serves me very often a song most will [TS]

  just end before like it'll end [TS]

  prematurely and just go to the next song [TS]

  and I assume it's some kind of streaming [TS]

  failure but i don't know why it sucks [TS]

  that I really had that it that's [TS]

  infuriating honestly because I i would [TS]

  like to use of music i'm still paying [TS]

  for you Fredo cancel it i keep thinking [TS]

  oh maybe it'll work better i would love [TS]

  to discover new music but music just [TS]

  sucks so bad I can't do it I did it [TS]

  literally doesn't work well for me but [TS]

  also just the design of that and the [TS]

  design of the new iOS music app that [TS]

  followed from that it is so much in this [TS]

  in the same design failure pattern of [TS]

  we're gonna make it look like i don't [TS]

  know magazine like it we're going to [TS]

  make it look like this like fancy rich [TS]

  content experience but in fact it's [TS]

  really hard to both use and to figure [TS]

  out what the heck is going on where you [TS]

  are [TS]

  what's going to happen when the song [TS]

  ends but it is so hard to figure out [TS]

  anything [TS]

  this is not good design this is not how [TS]

  you design software and it is not only [TS]

  you know bad ideologically it's bad like [TS]

  an actual use like it's one thing you [TS]

  say well you know you should really [TS]

  always have white space around x like 44 [TS]

  good practices this goes beyond good [TS]

  practices it is actually dysfunctional [TS]

  you know if they'd only looked at plex [TS]

  which gets this whole season thing right [TS]

  I know you're tired of hearing likes sex [TS]

  doesn't quite get ready [TS]

  there is all please Harry so but flex is [TS]

  trying to present me with like the next [TS]

  episode in the series that i want to [TS]

  watch but I never trust that is pick the [TS]

  right one so to make sure i have to go [TS]

  and have to go our way back out and then [TS]

  i have to pick all instead of just the [TS]

  browser to pick also i can see the thing [TS]

  and I click into it then I see the [TS]

  seasons listen I have to click into the [TS]

  season and then I see the episodes in a [TS]

  horizontally scrolling list and then I [TS]

  scroll over to the episode that I want [TS]

  when you're looking at an episode on the [TS]

  appletv looking at an episode and [TS]

  there's like three or four buttons on [TS]

  there on that screen one of them is go [TS]

  to season I'm saying like starting from [TS]

  the top i launched the flex that brings [TS]

  me the thing that says discover which I [TS]

  never want to see and then all and I [TS]

  have to go to this video to discover [TS]

  like in the upper left it has a thing [TS]

  but it shows like the icon of the show [TS]

  that i want to watch whatever and i [TS]

  click it [TS]

  I'm not sure it's going to resume me at [TS]

  the right time maybe I should just trust [TS]

  it like I feel like netflix there's a [TS]

  better job where it very quickly [TS]

  prevents me the thing that says you [TS]

  watch this you watch this you watch this [TS]

  you're in the middle of this or the next [TS]

  one is this where with flex that stuff's [TS]

  very complex still this horizontal [TS]

  scrolling for the episodes within a [TS]

  season at least it's a hierarchy there [TS]

  anyway like yeah that everything about [TS]

  apple TV being designed like a magazine [TS]

  and not like a thing that people use and [TS]

  that that horrible remote that's all bad [TS]

  but then the final note is that the cap [TS]

  this thing off is sort of that metal [TS]

  discussion we've had many times about a [TS]

  negativity towards Apple and you know [TS]

  complaining about things and stuff like [TS]

  that and the fact that the show is [TS]

  called hypercritical even though it's [TS]

  got one of the people from that show on [TS]

  it [TS]

  the two aspects this one is uh although [TS]

  we're complaining about a lot of things [TS]

  here are at the end of last year i [TS]

  listed photos is one of my favorite [TS]

  things that Apple had done that year and [TS]

  that's still true because the main [TS]

  functionality that photos provides [TS]

  having my photos everywhere and having [TS]

  them backed up to the cloud and stuff [TS]

  like that one that was so long and it [TS]

  actually does that job so far for me if [TS]

  it doesn't do what I have no recourse [TS]

  because i don't have to make it do what [TS]

  it's supposed to do but so far it's been [TS]

  good for me so i still give that a [TS]

  thumbs up and like I said about the [TS]

  apple TV which has all sorts of problems [TS]

  in the end video plays when i press the [TS]

  button that is a big step up from the [TS]

  previous one we should just show me [TS]

  spinners and strange error messages and [TS]

  numbers inside parentheses and make me [TS]

  sign into my itunes account stuff site [TS]

  so [TS]

  progress good progress there but the the [TS]

  broader thing I think on the negativity [TS]

  is I don't think anyone who is listening [TS]

  to this is you know complaining can set [TS]

  you listen to me complain about not [TS]

  liking it can say that this is just us [TS]

  at this point like I feel like this is a [TS]

  broader thing that you can still believe [TS]

  that it's a broader narrative about dr. [TS]

  dropping quality that is not found that [TS]

  is somehow like feeding on itself and [TS]

  then there's a manufactured thing of the [TS]

  media and of people talking to each [TS]

  other and like that again that is an [TS]

  aspect of the media and we are a small [TS]

  part of that but so much time has passed [TS]

  and so many people with so much [TS]

  experience so much diverse backgrounds [TS]

  like it's not that all the people saying [TS]

  this are like all jilted lovers who [TS]

  idealize some point in the past or Apple [TS]

  was great some of these people are [TS]

  people who are recently switched to the [TS]

  max some people have been mac users [TS]

  forever some people are not mac users at [TS]

  all just looking in from the outside [TS]

  like it's so diverse and there's so many [TS]

  different opinions about this and all of [TS]

  them are kind of concentrating on it's [TS]

  not the end of the world the company's [TS]

  not doomed [TS]

  we still like it better than everybody [TS]

  else for the most part like it's just [TS]

  it's a trend it's a thing even if you [TS]

  want to just you know it like Marco [TS]

  wasn't going to back fellas for USA [TS]

  maybe it's just a perception right but [TS]

  whatever it is there's something there [TS]

  and we are not manufacturing that thing [TS]

  and we are not like I and I feel like [TS]

  we're not blowing it out of proportion [TS]

  of like we all have a proportional idea [TS]

  of like in the grand scheme of things [TS]

  were all still using these products we [TS]

  all still like them they all are better [TS]

  than their predecessors in important [TS]

  ways but we're seeing things fall down [TS]

  in ways that we had historically [TS]

  expected Apple to do better and we can [TS]

  see obvious problems that Apple seems [TS]

  like they don't and that persistent it [TS]

  goes on and on and you know what we [TS]

  talked about not having crashes is great [TS]

  like I really do feel that over many [TS]

  years that their software has gotten [TS]

  more reliable somebody can only have one [TS]

  of the other five were saying come bring [TS]

  back the Crashers and put them into [TS]

  bonds are applications and stuff right [TS]

  it's like we're looking you know or we [TS]

  want them to keep that good stuff but [TS]

  bring back some of the old skills they [TS]

  have like Marcus whoever was designed [TS]

  with other applications are not there [TS]

  and they're not in charge they they need [TS]

  to be because you know like think it's a [TS]

  regression its small regression but it's [TS]

  a it's a trend [TS]

  it's happening and I think we are not [TS]

  the source of that trend and I think [TS]

  none of us are saying anything is dire [TS]

  as the emails we get from people who [TS]

  just can't hear can't bear to hear say [TS]

  anything bad about Apple like I don't [TS]

  when the sky is not falling we don't [TS]

  hate apple apple is not a bad company [TS]

  Apple is not doomed but this is I feel [TS]

  like this is a thing like I you know I [TS]

  is a thing and this is not a thing that [TS]

  we have manufactured Marco didn't make [TS]

  this happen by writing a blog post last [TS]

  year like they didn't start with him is [TS]

  not gonna end with him and his ongoing [TS]

  from people who have no idea who any of [TS]

  us are ya i completely agree and you [TS]

  know looking at the devices that I've [TS]

  bought over the last year or so I love [TS]

  the crap out of my ipad mini 4 I mean I [TS]

  can't off top my head think of any [TS]

  complaints i have about it this 27-inch [TS]

  imac that I had no business buying [TS]

  because I don't do desktop computers [TS]

  that's not my thing I freaking love this [TS]

  computer after you know I got my second [TS]

  one because first one didn't work but [TS]

  that's neither here nor there [TS]

  implied I i really like my success i [TS]

  can't think of any particular complaints [TS]

  i have about that i mean i would like [TS]

  things to be a little different in a [TS]

  couple of departments but I don't have [TS]

  any actual complaints and I actually [TS]

  really like my new apple TV I was [TS]

  wishy-washy on getting it and it ended [TS]

  up being a holiday gift but now that [TS]

  it's here I use that thing constantly [TS]

  and it was getting to the point that i [TS]

  almost never used our old apple TV [TS]

  yeah i'm using my ability way more than [TS]

  a development as well like that's the [TS]

  real proof like is annoying that remote [TS]

  is the old apt was getting almost no [TS]

  using now this one gets a ton more like [TS]

  the reason why the Apple TV's problems [TS]

  drive me crazy is that we use the apple [TS]

  TV every day like this is like and I i [TS]

  could go on a much longer rant about how [TS]

  much work i think the both the the [TS]

  Amazon fire TV and the roku whatever [TS]

  whatever that I got you know a year ago [TS]

  whatever [TS]

  both of those are now sitting collecting [TS]

  dust because i hate them both even more [TS]

  but you know the fact is like as you [TS]

  like this [TS]

  this drives us nuts because like we do [TS]

  use this stuff and in some cases we [TS]

  don't want the alternatives because [TS]

  their workforce in some way or they [TS]

  there you know they don't have one [TS]

  either whatever but like [TS]

  the reason why this stuff matters like [TS]

  what am I gonna do like it if mac OS [TS]

  takes another dive towards you know it [TS]

  towards a bad reliability and stuff what [TS]

  I'm going to do switch to windows like [TS]

  that's worse like that's way worse so [TS]

  like I the reason why we care so much [TS]

  better than we Harbor about this is [TS]

  because we don't want to go to [TS]

  alternatives for the alternatives are [TS]

  actually worse and so this is all we [TS]

  have [TS]

  like if Apple starts getting mediocre [TS]

  and crappy well almost everyone else in [TS]

  the industry is mediocre and crappy so [TS]

  it's not it's not like we are holding on [TS]

  to dear life because we want Apple [TS]

  specifically to be great [TS]

  it's that we want somebody to be great [TS]

  and the rest of the industry keeps [TS]

  showing over and over again for decades [TS]

  that they can mostly just manage [TS]

  mediocre like that's that's about as [TS]

  good as they can to ballistics on it and [TS]

  places where things are better like just [TS]

  go back example you mentioned dropbox [TS]

  before like I haven't used apple [TS]

  anything produced by apple for email and [TS]

  ages because gmail just just always [TS]

  works for me I guess the type of things [TS]

  just use a year after year after year [TS]

  after year on different computers in [TS]

  different browsers different versions of [TS]

  gmail they've changed their UI by just [TS]

  does my email [TS]

  it just does it never doesn't work it [TS]

  just works like gmail like and so I just [TS]

  never looked back and dropbox like i'm [TS]

  still using that and like Dropbox has [TS]

  problems we're going to do we were like [TS]

  oh dropbox deleted all my stuff and [TS]

  didn't save my old versions like [TS]

  everything has problems but over the [TS]

  many many many years that we use these [TS]

  products like that's why you know apples [TS]

  been cut out of those I've chosen the [TS]

  better competitors product it can be [TS]

  done like I gmail for email dropbox for [TS]

  for doing my file syncing I you know [TS]

  both those things could be better in [TS]

  certain ways but they have to get the [TS]

  basics right and so you know like where [TS]

  I don't think you're blindly tied Apple [TS]

  but by the same token I think Marco is [TS]

  choosing to use the apple TV over the [TS]

  boxes because he tried all of the boxes [TS]

  and just because apples the best one [TS]

  doesn't mean they're not making what we [TS]

  view as like silly mistakes that should [TS]

  have been clear to them from all the [TS]

  time that they've been holding this [TS]

  thing waiting for streaming deals or [TS]

  whatever that that there were problems [TS]

  with this product that should have been [TS]

  obvious to them and and they shipped it [TS]

  anyway design problems with it if not in [TS]

  this case reliability problems or [TS]

  whatever [TS]

  alright thanks lat 43 sponsors this week [TS] casper and fracture and we [TS]

  will see you next week [TS]

  now the show is over they didn't even [TS]

  mean to be in because it was accidental [TS]

  it was accidental [TS]

  John research Marco and Casey would let [TS]

  me [TS]

  because it was accidental was accidental [TS]

  and you can find the show know today p [TS]

  dot and if your twitter follow them [TS]

  yes eyl ISS so that's Casey list and a [TS]

  co-pay rm20 Marco Arment and our see you [TS]

  see recuse is [TS]

  never really talked about the hardware [TS]

  side of it that's a big animal groups [TS]

  thing was like oh everyone agrees the [TS]

  hardware is doing better I know [TS]

  marcos been upset about the harbor a [TS]

  little bit more than that other people [TS]

  but well but honestly the hardware is [TS]

  really good like it they I I harp on on [TS]

  two main problems number one that I wish [TS]

  battery life was longer and number two [TS]

  that even though we seem to have more [TS]

  entries in the product line than ever i [TS]

  think we actually have less choice we [TS]

  have more options that have up to the [TS]

  have among them less diversity if that [TS]

  makes sense like that like every laptop [TS]

  apple sells is a thin light like they [TS]

  don't have any big honking I have like [TS]

  three day battery life that doesn't [TS]

  exist [TS]

  every phone they sell is a thin and [TS]

  light you know like it like it the every [TS]

  left they sell now except for the the [TS]

  101 doesn't have user-replaceable disk [TS]

  or or memory and most of them either [TS]

  like it was like something that like [TS]

  there's it [TS]

  no no computer they sell no desktop a [TS]

  cell anymore has internal disk days that [TS]

  are actually accessible you know I think [TS]

  you may be living a little bit in the [TS]

  past but a lot of those requests but I [TS]

  honors I understand where you're coming [TS]

  from but I some of those yes but like if [TS]

  you look at like the roles that were [TS]

  served by the old Mac Pro yes my prince [TS]

  episode if you look at all haha if you [TS]

  look at like the roles that were served [TS]

  by that it's like that get that can [TS]

  handle a lot of a lot of like edge cases [TS]

  right like that if you if you really [TS]

  want a mac that has XYZ hardware [TS]

  capability like the mac pro's oftentimes [TS]

  the answer to that and then the new mac [TS]

  pro they replaced it with knocks out the [TS]

  vast majority that it's like it just [TS]

  removes them from possibility that you [TS]

  know similar with laptop like if you [TS]

  wanted like a laptop with four terabytes [TS]

  of storage you could do that before and [TS]

  now you can't like there's there's a [TS]

  pretty big list of things that used to [TS]

  be possible or configurable with that [TS]

  with mac hardware that is no longer [TS]

  possible in the current lineup or or [TS]

  like is only possible in the 101 the the [TS]

  non-retina 13x whatever like that [TS]

  there's a lot of pretty long list of [TS]

  those things and that in the list of [TS]

  like things we used to be able to do or [TS]

  get or configure that we can't do now [TS]

  seems to be getting longer overtime and [TS]

  not all those things are just outdated [TS]

  technology some of those things are [TS]

  actual [TS]

  why would still be nice if I could do [TS]

  that or I need to do that and I can't [TS]

  so that's my main criticism about of [TS]

  apple hardware is that we are actually [TS]

  getting less real choice than ever I [TS]

  think it's kind of a luxury to be able [TS]

  to complain about things that level of [TS]

  hope because what we're not saying is [TS]

  that in general especially with the [TS]

  mobile hardware year after year the hard [TS]

  way the hardware gets better in [TS]

  measurable ways that are meaningful to [TS]

  people the CPUs get faster and you feel [TS]

  that speed the cameras get better and [TS]

  you see the results of that right [TS]

  they add features that they change [TS]

  change the size of those make a bigger [TS]

  screen and features like the stylus like [TS]

  that the products are just you know the [TS]

  hardware is progressing and then we can [TS]

  have quibble about the directions like [TS]

  it's basically you're coming to is like [TS]

  how do you design your product and what [TS]

  products do you choose to feel what [TS]

  direction do you want the overall [TS]

  product line to go in but in general the [TS]

  individual products like I think about [TS]

  my iphone 6 I pile of the store it's [TS]

  great i'm jelous of the success because [TS]

  it's a little bit faster and has better [TS]

  cameras off you know me like that the [TS]

  the hardware is still doing what we [TS]

  expected to do [TS]

  it's not as it like the equivalent in [TS]

  the hardware realm and the software [TS]

  would be as if when the success comes [TS]

  out after the six like that a whole [TS]

  bunch of things that used to be able to [TS]

  do in the 6r are buried under a bunch of [TS]

  different screens and they removed they [TS]

  have done everything moving the US which [TS]

  would they removed like all the buttons [TS]

  from the entire thing and it's harder to [TS]

  get to the camera and like I said it was [TS]

  like a cover that you had to slide down [TS]

  from the camera every time you want to [TS]

  take a picture because they wanted the [TS]

  outside surface to be like why you broke [TS]

  up about a camera you know like that's [TS]

  the type of crap we're talking about the [TS]

  software world so I feel like in the [TS]

  harbor we have love for you saying yeah [TS]

  yeah apples doing the basic stuff like [TS]

  general design reliability the things [TS]

  look nice they feel nice that they seem [TS]

  to be more cognizant of the aspects of [TS]

  it having to do with being held in the [TS]

  hand even think slippery they try to [TS]

  make it less slippery in the next [TS]

  generation their cases are kind of [TS]

  grippy to take shape that might have [TS]

  been slippery and they get put a case on [TS]

  it improves it and they learn from that [TS]

  cpu is getting faster it's like being [TS]

  back in the nineties and the desktop is [TS]

  still going through that whole chain of [TS]

  things they add more memory eventually [TS]

  you know maybe they'll go past 16 gigs [TS]

  like in general we just take for granted [TS]

  all the standard apple is doing good [TS]

  harbor something that I think is why [TS]

  when people talk about like the hardware [TS]

  is doing great and software [TS]

  there's more of a problem like that i [TS]

  think that that is also a general [TS]

  perception that is not just us that like [TS]

  that if you had to rate apple like [TS]

  magicians that big survey and again [TS]

  maybe it's all echo chamber is just [TS]

  serving a bunch of like tech reporters [TS]

  but like you know technically you can [TS]

  you know it's not as if you can discount [TS]

  the opinion of all tech reporter so [TS]

  there to insider like so should we ask [TS]

  people don't know about the tech [TS]

  industry I guess anyway we do that big [TS]

  survey and you look at the little bar [TS]

  charts of how its Apple doing with like [TS]

  you know great seem like a to f or [TS]

  whatever Hardware they got away higher [TS]

  grade than they got software like just [TS]

  broadly speaking whatever you think [TS]

  about they're just doing better with the [TS]

  hardware than software and the quibbles [TS]

  you get to have about hardware are so [TS]

  much more you know specific and minor [TS]

  then like the basic stuff we're talking [TS]

  about on the software like you know [TS]

  going to a television show and wanting [TS]

  to watch the next episode the television [TS]

  show that you purchased in the apple [TS]

  ecosystem where it looks like a common [TS]

  task and making that pass frustrating is [TS]

  is like it's just falling down the [TS]

  basics right and that's you know so [TS]

  again the overall trends i think it's [TS]

  like not being negative Nellie's there [TS]

  is actual thing out there about that [TS]

  whether it's a real thing or not it is [TS]

  out there and I think everyone can agree [TS]

  even matter how much you love apple if [TS]

  you decide to the day doing better on [TS]

  hardware software lately probably have [TS]

  complained about both but you have to [TS]

  say they're doing better on hardware [TS]

  because the software the the unforced [TS]

  errors are making software just so [TS]

  inexplicable and such a regression where [TS]

  is the very least even if they make a [TS]

  slight mistake on hardware making like [TS]

  the six slippery when they make the [TS]

  success try to make it less slippery [TS]

  right you will be given the past night [TS]

  like you're making progress they'll be [TS]

  you know you fold it but like they're [TS]

  making it better and is the success [TS]

  faster yes isn't as i have better camera [TS]

  yes it does and doesn't have you know [TS]

  cool 3d touchin and the haptic engine [TS]

  noise like it's cooler it's better i [TS]

  wish i had one instead of my six but I [TS]

  don't wish i had the version of iphoto [TS]

  they removed all the toolbar buttons i [TS]

  wish i had the previous one except like [TS]

  those buttons and I don't wish I you [TS]

  know photos is great because it brings [TS]

  great features with clouds thinking but [TS]

  all the other stuff i do with it was was [TS]

  better in old versions of my photos [TS]

  least you weren't an aperture user [TS]