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Connected

536: Dad Draws a Bath and Plays Mario Kart

 

00:00:00   Hello and welcome to Connected episode 536. Today is January 22nd, 2025. The episode is made

00:00:16   possible by our sponsor, Ecamm. My name is Stephen Hackett and I have the pleasure of being joined

00:00:21   by our keynote chairman, Mike Hurley. Hello, thank you, Stephen. And I, as keynote chairman,

00:00:28   have the pleasure of introducing to the show, annual chairman, Federico Vattici. Hi, Federico.

00:00:32   Oh, hello, fellow chairman. How are you? And hello, also, the other one, Stephen.

00:00:38   Yes, Stephen. Co-host, Stephen. Yes, co-host, Stephen. Yes.

00:00:44   So, on last week's pro show, which you can get by going to getconnectedpro.co and you can sign up,

00:00:52   support the show, you get longer ad-free episodes of the show each and every week.

00:00:55   Me and Federico were way too excited about the possibility of a Nintendo Switch reveal. It

00:01:01   didn't go the way that we expected, but it did happen. So, Nintendo put that out and I thought

00:01:05   we could start off today's episode by some vibes. Stephen, are you at all aware of what happened

00:01:10   in any possible way? Yeah. No, I watched the video. I noticed it was two minutes and 22 seconds long.

00:01:16   Did you guys catch that? Huh? I actually didn't. I knew it was like two minutes, but I didn't know it was 222.

00:01:22   Very clever. That's fun. No, it looks great. Bigger. I'm excited for bigger Joy-Cons because

00:01:28   the current Joy-Cons are like little, they're for children. Yeah.

00:01:32   I hope they fixed the, um, uh, drift, the drift issue. I don't know if they did.

00:01:37   Yeah, they did. Good. I'm okay. Hopefully. We assume they did. They made, they made a big point

00:01:42   in the video of showing the Joy-Cons like spinning around that, that would suggest to me. And I'm sure

00:01:46   Federico would agree that that is like some kind of hint to them having done what needs to be done,

00:01:51   which is something called Hall Effect. It's a different type of technology for sticks. And

00:01:55   the assumption is that they would have handled that. Honestly, like Nintendo always does weird

00:01:59   stuff. I 100% expect they would have fixed this because this was a problem for them in the long

00:02:04   time. They had to do a lot of remorsements and stuff. My original Joy-Cons, uh, the one of them

00:02:09   died and I like got in touch with their support. Anyways, it's the whole thing. Uh, so bigger,

00:02:14   hopefully more powerful. Uh, there's like a mouse mode or something that's rumored, right?

00:02:19   Cause like they had that shot where the, the Joy-Con, which is magnetic now it looks like,

00:02:23   which is awesome. I hate the little track thing. You have to slide in and out. Um, some sort of

00:02:28   cursor mode or something that looks interesting. That is the expectation. Uh, well, that means if

00:02:34   anything, we don't know, right? Like, will you play Call of Duty like that way? Who knows? You know,

00:02:41   maybe. What do you think Federico about like the mouse thing? I do think it's real and happening and a

00:02:48   way for Nintendo to, to have a, an interesting answer to the Steam Deck in terms of, here's another

00:02:57   environment where indie developers can port their PC games to a handheld. This handheld, so the Steam Deck

00:03:05   has a touchpad and, and it's maybe you and I, you know, the, the games that we usually play, we don't rely

00:03:11   on the touchpad a lot, but there's other types of games. And obviously there's a civilization seven

00:03:17   coming out this year that absolutely benefit from, from, from pointer. And I think it's interesting to

00:03:23   see Nintendo sort of going after that part of the Steam Deck without a touchpad, but by saying, well,

00:03:28   the Joy-Con is now a mouse. Yeah. And obviously in addition to that, I'm sure there'll be some weird

00:03:36   Nintendo gimmick, like a new Mario paint or something that takes advantage of, of a cursor. Yeah.

00:03:42   So it's a podcast assistant into a kind of funny games cast and one of, they were given like their

00:03:47   predictions over the last few days or whatever. And one of the things that one of the hosts said

00:03:52   is like, what if like Mario paint is a part of Mario maker three, which I thought was like a really

00:03:57   interesting thing to do, like to combine that idea together. Um, this is the thing, if this is the weird

00:04:05   thing they've done great, cause it's not going to affect me at all if I don't want it. Right.

00:04:09   Where there are a bunch of weird things Nintendo could intend to do and adding in this support,

00:04:16   isn't it? And like, you know, it's not a problem that the magnet thing, I'm really intrigued to see

00:04:21   what that experience is like, um, of actually attaching and detaching the Joy-Con. Um, but yeah,

00:04:28   I think pretty much anything could be better than the way that you currently have to do it with that,

00:04:34   like really impossible tiny button. Uh, that's on the back of them.

00:04:37   And you can, if you have children in your household, you will discover that it's possible to jam a Joy-Con

00:04:43   on the wrong way around to a restaurant. You don't need to have children to do that. You could also

00:04:47   have someone who did that on the first day, which was, uh, and potentially new Mario cart. Finally.

00:04:53   No, not potentially. That's a new Mario cart. There's no potential. Yeah. I'm excited because

00:04:57   my switch, my kids play several things on it. It took them to the TV like 98% of the time,

00:05:03   but I sometimes, you know, dad draws a bath and plays Mario cart. No, I'm just kidding.

00:05:07   Not in the bath. Um, but you know, sometimes I'll play Mario cart. So I'm excited for a new one.

00:05:12   Everyone likes Mario cart and that's why they showed it in the trailer. You know what I mean?

00:05:16   Like everybody loves Mario cart and they're going to make a new one, which is going to be amazing

00:05:20   because it is actually the first new Mario cart in such a long time.

00:05:23   The Wii U, right? I mean, since the Wii U.

00:05:26   It's like an insane amount of time since the new one. Uh, so I expect big things from that,

00:05:33   from that. So yeah, I'm really excited about this. The only thing that's a downer for me is that

00:05:37   it's not coming until way later in the year. Like I'd hoped that this thing was going to come in like

00:05:43   March, but it's probably June or July, which is, that's a bit, that's a bummer. I, I, I'm bummed out

00:05:49   about that, but yeah, excited about the rest. I suspect there'll be one, uh, under the Christmas

00:05:53   tree this year at my house. Oh yeah. I mean, do it, you know? Yeah. Uh, Federico, you have solved

00:06:01   email. What's going on? Well, well, no, no, I mean, no to the, in the sense of like Federico,

00:06:08   it really is thanks to Mike. Hello. And, and so I got this text from, from our, uh, my fellow chairman, um,

00:06:19   wow, a few days ago, uh, saying, Hey, have you, have you ever played around with this? Because I,

00:06:24   I was talking to a friend and they've been really happy with it and they've been doing some incredible

00:06:29   things with this app. So this app is called short wave. I was familiar with short wave. I think I,

00:06:37   I tried it when it first came out. It was like this Gmail only client. Um, and it was like at the

00:06:45   time, if I recall correctly, it sort of looked like a modern version of, do you guys remember

00:06:51   Google inbox that old? Yeah. Yeah. It kind of, it kind of looked like that. So that was a couple

00:06:57   of years ago, I think when short wave came out and I kind of lost touch with it. Uh, it now

00:07:04   seems that over the past few years, they have sort of become a more business oriented product. Uh,

00:07:11   and they are going very heavily, uh, very like all in on AI integrations. And I, I, and so I thought,

00:07:21   well, you know, Mike gave me some examples of what their friend had been doing, uh, with short wave

00:07:26   and so I took it for a spin. And, uh, all this to say, I canceled my superhuman subscription. And, uh,

00:07:34   the, I think this product is incredible. If you receive a lot of emails and especially if you like

00:07:43   to receive everything at a single address, but require better organizations, uh, of the different

00:07:51   kinds of messages that you get. Um, so the idea here is that like in superhuman, uh, in short wave,

00:07:59   you can create multiple split inboxes. The feature is literally the same. You can take

00:08:05   advantage of Gmail's own default organization. So you can have emails, uh, fall under like

00:08:12   promotions, updates, uh, finance, those sort of like default categories, or you can make your

00:08:20   own splits like in superhuman. And a split can be based on any kind of possible, like filter

00:08:27   or search query or label, like you can make a split out of anything you want.

00:08:32   What I think is interesting is that these, uh, short wave still carries over like the, some

00:08:39   of the legacy of the old Google inbox, um, app in that you can choose to have some emails be

00:08:47   bundled together and appear as a small bundle in the main inbox. So for example, I have all

00:08:56   of my, um, uh, emails about something that I purchased, I automatically labeled them and I'll

00:09:04   get to this in a minute. I automatically labeled them as transactions. Those transactions emails

00:09:11   appear when a new one comes in as a small bundle in my inbox called transactions, which is very

00:09:18   similar to what Google inbox used to do. And to what other, I think back in, back in the day,

00:09:23   I think when I was using Hay many years ago, um, uh, yeah, um, I think that there was also

00:09:32   a feature there. Uh, so this is still supported here. The AI stuff is the best I have found to

00:09:40   date. Uh, both in terms of the stuff that I don't necessarily really care about a lot, which

00:09:47   is like, there's a feature that there's actually a collection of features to write emails in your

00:09:54   style because this, this service can be trained optionally if you want on your data and learn

00:10:00   how to write emails like you, uh, which is not something that I necessarily want or need.

00:10:07   But if you do, but if you, but if you do want it, I, I, I, I tested it. It's, uh, sort of eerie how

00:10:15   accurate it is. Like it picked up my style correctly. Uh, and you can refine like if, like if you see

00:10:24   something that like, okay, this sort of kind of sounds like me, uh, but there's a sidebar where you can

00:10:30   talk to the LLM and, uh, you can say, no, actually make it sound shorter. And, and so you can tweak

00:10:38   it with natural language. And of all the, this kind of similar products that I've tried, this one is the

00:10:44   best. I am more interested in the AI enhancements in terms of search and inbox organization. And this is

00:10:53   where I think short way really got me. So the search, I actually sent you a few minutes ago, an example,

00:11:00   we were talking in the, in the, in the pro show about, uh, wallpapers. And I recalled that I had

00:11:07   purchased over the past couple of years, uh, a series of wallpaper packs from Gumroad, but I couldn't

00:11:14   remember off the top of my head, like what were they actually called, what the name of the different

00:11:20   creators on Gumroad was. So I asked, um, in the AI sidebar of shortwave, uh, can you, uh, can you find the

00:11:29   wallpaper packs that I bought from Gumroad, like a natural language query? Um, and he found a

00:11:36   list of the, of all the transactions for the wallpapers, extracted the names of the wallpapers, the names of the

00:11:43   creators, and it linked me back to each email for those purchases so that I could also re-download them

00:11:51   again. And this is just great, man. It's incredible. You can go much deeper with this in the sense of

00:12:00   like, I have been able to ask stuff like, can you look at emails that, oh, actually John, uh, John is

00:12:08   also checking this out. John sent me an incredible example today that I'm going to read you. Uh, John asked,

00:12:15   find messages received in the last 30 days about new and updated apps from individual developers.

00:12:21   Messages may include links to test flight and promo codes and have links to press kits or links to the

00:12:27   same. Do not include any messages that have an unsubscribed link in them. And the AI responded with

00:12:34   a list of indie apps that we were recently sent with details for each app and a link back to the

00:12:40   original email message. Um, I did something like a couple of days ago, I asked, uh, can you look in my

00:12:46   email for, um, club Mac stories, support requests that I haven't answered. And each one of those, can you

00:12:55   make it to do for me? Uh, and it, and it worked. Um, this to do functionality, unfortunately is

00:13:04   proprietary to shortwave. So it's tasks within shortwave. I wish that there was some kind of like

00:13:11   to do is integration, but there's not. Um, but the, the other, there's two more things I want to

00:13:16   mention. The other AI feature that I think is like my favorite so far in any product of this kind is AI

00:13:24   filters. Obviously I'm really into like smart searches, uh, filtering criteria for all kinds

00:13:32   of productivity apps, but usually you got to learn the syntax. Gmail does have a syntax that you can

00:13:39   learn and it's a pretty complex one and I don't want to learn it. So instead I am using, there's this

00:13:48   feature where you can write your own AI prompt. And when a new message comes in shortwave is going to

00:13:56   match it against the AI, the AI prompt. And if there's a match, it's going to do something. And in

00:14:03   my case, it's applying labels. For example, I have a filter called shipped, and this is what it does.

00:14:10   Include emails that are shipping notifications for physical products or goods that have been shipped

00:14:14   to me. These emails may be in Italian or English. Include emails for all stages of the shipping

00:14:19   process from the initial shipment to tracking number to the item being delivered. Never include

00:14:24   receipts about the initial transactions. I only want shipping confirmations and updates. Now, whenever I

00:14:30   get shipped something and the emails may be formatted in a whole bunch of different ways, right? Uh, you know,

00:14:36   they may be in two different languages. It's going to be consistently tagged for me.

00:14:41   Cause that's not really something you can do with Google. You can't get Google to do that because it

00:14:48   needs the, you know, you need, if everything came from one email address that you could do with Amazon,

00:14:53   right? You could maybe do a Shopify, but you can't guarantee every purchase you make comes from one of

00:14:58   those places. I purchased that iPhone case that John reviewed on Mac story today. Like that came from a

00:15:04   totally different Shopify store. Like how would I consistently automate this stuff without this kind

00:15:12   of AI integration? I wouldn't be able to do that. Um, lastly, I will mention this will, this will be part

00:15:19   of a, of a story of an article that I'm working on on the iPad. This is the best PWA that I've ever

00:15:26   tried. It's the absolute best progressive web app I've ever seen. It even supports PWA push notifications,

00:15:35   which is something that I think Apple added like last year. I haven't seen anywhere. Uh, so they have done

00:15:43   a really good job with their progressive web app. It supports, uh, custom keyboard shortcuts, um, push notifications,

00:15:50   really well done. Uh, because, uh, as is the case, and this is something that I will explore more deeply

00:15:57   in my story. There's this clear divide now between the functionalities and the UIs of native iPad apps

00:16:05   compared to what you can get by using the web app color part instead. So yeah, thank you, Mike,

00:16:13   for the recommendation. Pleasure. Uh, the pitch that, uh, this friend of mine gave for why they liked this

00:16:19   app, which I just thought I would share was like, they basically are like, they asked the AI, uh,

00:16:27   give me an itemized list of every action item for my kid's school and put any calendar events on my

00:16:39   calendar. And it just went, boom, did it all. And he was like, I'm in. So I heard it too. I was like,

00:16:45   I love the sound of this. I mean, my problem is, as it always is, um, some of my email is not Gmail.

00:16:53   Like one email account that I use a lot is not a Gmail account. It's my iCloud account.

00:16:58   And like, they just don't support iCloud. And so it's like, well, you know, which is usually the way

00:17:03   these things go. Uh, but I'm happy that these tools exist in these ways. I think this is email email to

00:17:09   me feels like a prime candidate for AI, not the doing of it, but the handling of it. Yeah. Um, you

00:17:18   know, the idea that, you know, just the entire world can just send you stuff like it's just, you know,

00:17:24   anybody can get into your inbox. That is a, just a wild system that we have accepted, uh, as a species

00:17:31   and something that can help you manage that is like perfect. So like, that is how we get to a

00:17:37   better, better living with email life. Uh, so I think tools like this sound fantastic to me.

00:17:43   Yeah. Yeah. Pretty good. Uh, it's expensive, but it looks like all of this email, email business

00:17:52   oriented AI power tools are expensive. Yeah. You're on the bleeding edge, right? Like, and so you're

00:17:58   going to pay for it. And, uh, eventually if it works out, it won't be so expensive anymore.

00:18:01   Yeah. Well, I'm happy you like it. I am very keen to see how it goes to you over the longterm.

00:18:07   Yeah, me too.

00:18:08   I'm still using MimeStream again, Gmail only. So Mike doesn't help you, but, um, I'm still really

00:18:16   happy with it. And they have said that, uh, the iOS app is coming along. He had an update on

00:18:21   massed it on the other day, but, um, there was also reporting that the categorization stuff that's

00:18:28   for some reason only on the iPhone and iOS 18 is going to come to the iPad and Mac. And Mike,

00:18:35   I know you've talked about it. Are you actively using that feature?

00:18:39   Yes. And how, how has it been in the past? I, I kind of just don't like that stuff, but,

00:18:44   um, how's it going?

00:18:45   I think it is. I mean, people seem really mad about it and I don't understand. I just think

00:18:49   it is like fine. And that's all I need. I just want emails from people in, in my inbox and

00:18:56   then everything else somewhere else. I don't care where it goes. Just get it out. Right.

00:19:00   Like they have like these three categories. It doesn't really bother me. Like just, just

00:19:04   get it out. Now the feature that I don't think is implemented very well is Apple's attempt

00:19:09   at trying to surface important emails. Like that is a separate thing they're doing. That

00:19:14   is bad. Like they've not done a very good job of that feature because on two occasions now

00:19:18   I've had like spam scam emails highlighted to me as an important thing that I need to know

00:19:24   about. Wow. Like you got to change your Netflix password, but it turns out it didn't come

00:19:28   from Netflix. So it's like, click on that. It's cool. Not, not awesome really. Cause like

00:19:35   that, that does not, that is not a good pattern because you are like people trust their trust

00:19:40   Apple in that scenario. So like a different person, if they got that would be less likely

00:19:45   to check if it was spam or not. So that is an unfortunate scenario. Uh, but this categorization

00:19:51   works well for me and I want it on my iPad and on my Mac, because at this point the

00:19:58   only thing I'm still using spark for is just to have some element of categorization, you

00:20:03   know, newsletters go into a newsletters, transactions go into a transactions and that's the end of

00:20:08   it. And like, and so once they bring it, I'm, I'm done with spark. Okay. I'm glad we could

00:20:13   talk about email feelings about email. Love email. Do you? No, but I love talking about

00:20:21   it. I hate it, but I love talking about it. It is evergreen podcast content. Yup.

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00:22:25   iOS 18.3 incredibly has reached release candidate. It's like, oh, what is it? What is even in it? Like

00:22:34   there's, I think two features in it. There was kind of nothing. And then right at the end, they put a bunch

00:22:40   of stuff in and or change some things. Like basically the biggest two things in iOS 18.3 are Apple

00:22:48   intelligence related, but no features. So first off, iOS 18.3 enables Apple intelligence by default

00:22:57   at upgrade, which is an incredible decision. Like just a, I don't even know why decision.

00:23:04   It's no longer opt-in. It is still classed as a beta. And if you don't want it, you have to go into

00:23:12   settings and disable it. So like it's in the, it's you, you're told it's happening. You're allowed

00:23:18   to customize it in the way that you want to. Maybe you can skip it. I don't know. I have not done an

00:23:23   update from a non Apple intelligence device, right? But it's part of the, hey, you've upgraded.

00:23:28   You now have these features, right? So it's, it's like kind of how features get added to the

00:23:36   operating system, right? Typically you don't like opt in, you're like, oh, I want to opt into the new

00:23:41   home app. No, you just get the new home app, right? So they're doing that. But Apple intelligence,

00:23:45   that's a, it's a stretch. I mean, especially because it is still a beta. I mean, especially

00:23:49   when iOS 18.3 disables some things like news and entertainment apps will no longer have notification

00:23:58   summaries. And they've also italicized the notification summaries, which I hate. Like,

00:24:03   I think it looks so bad, but they've done it. But at least you can't not notice it, right? Like you do

00:24:09   notice it, but yeah, they've done that. They've also added two features to visual intelligence,

00:24:16   which is everyone's favorite feature, which, so if you use visual intelligence now, you can add an

00:24:22   event to the calendar app. Okay. So you've seen a poster and you're like, oh yeah, I want to go to

00:24:28   that. You can also more easily identify animals and plants, which again, so if you, you know,

00:24:33   you don't necessarily have to ask, what is that dog? Like they did in the ad, it should just now

00:24:39   show you what, what kind of dog it is. That ad still, that video still cracks me up. Ask the person

00:24:45   holding the other end of the leash what the dog is. All of these, these two features, they are steps in

00:24:51   the right direction for this feature, right? These are things that it should do. So great,

00:24:56   they're adding them. Like I'm not really, the idea of visual intelligence is more interesting to me

00:25:02   than the actual implementation of it so far, but it's like, we'll see where that goes. But yeah,

00:25:07   iOS 18.3 doesn't have anything new in it. So I guess now we look towards iOS 18.4 as a potential

00:25:17   for the rest of Apple intelligence, right? Personal context, app intents. This is all

00:25:25   supposed to be a part of iOS 18. There's probably some other stuff I don't remember. There is none

00:25:31   of that in .3. And I expect, you know, if, if there, if this comes out maybe this week or next week,

00:25:37   then maybe the week after there'll be the .4 beta will come out and it will have expect,

00:25:43   I would expect at least something. But really iOS 18.3 is a release where Apple has kind of had to

00:25:50   take a step back from something in Apple intelligence, which is the way that the notification

00:25:55   summaries are working because people are getting real mad. And a lot of news organizations are very

00:26:01   upset, I think for good reason, because it's, it's making them look like fools. And so now they're,

00:26:06   they're going in and they're changing it. So weird release. It's just like a bug fix release,

00:26:11   which is usually not a problem for a .3 or whatever, but there are still a bunch of features

00:26:17   left and we're five months away from WWDC. And there's a lot to go. So good, good work. Good luck

00:26:26   over there, I should say. Good work too. Yeah. So there we go. I'm super excited to install it. Can't

00:26:33   wait. Can't wait to do it. I have a story. I'm so excited for this. There are so many notes in

00:26:41   Notion and I've not read any of them. It's almost a thousand words for the things.

00:26:44   I don't want to, I don't want to know. I don't know what happened. And then I saw.

00:26:49   I want to know now. It's like a blog post in here. Yes. Stephen's blogging inside of Notion.

00:26:55   I was, I was live tweeting as it was happening to send to Notion. Okay. So last, was it last

00:27:01   episode, a couple of episodes ago? Yes. We spoke about tech things we wanted to do in the new year,

00:27:07   right? Sure. New year's resolution. My resolution's 5k. And sorry. I think you mean it. I think you

00:27:18   need a yearly theme. Yeah. Yeah. My yearly theme is 5k. It's not the same. It doesn't have the same ring

00:27:23   to it, does it? Yeah. So one of the things that I spoke about was file management. And I mentioned

00:27:34   that we were bumping up against the two terabytes that we have on iCloud. So we have an iCloud family,

00:27:41   my wife and I, we have three kids. Two of those kids have iPhones. Third kid has an iPad that is

00:27:47   basically just a video game and a math homework machine. And so we've got a shared photo library.

00:27:53   The shared photo library, uh, is, has just crossed one terabyte in size, which is wild. And then of

00:28:01   course the kids have their own and back device backups, all that sort of stuff. It's like, well,

00:28:06   I need to address this. So, uh, I said this and lots of people, and I appreciate the feedback,

00:28:12   um, said, Hey, you don't have to go to six terabytes. There's this option where you can upgrade

00:28:19   and add an additional two terabytes. So you'd be at four terabytes total for an additional $9.99 a month,

00:28:27   as opposed to the $29.99 a month, the six terabyte costs.

00:28:32   This is literally what I wanted to do a few days ago. Oh my God.

00:28:35   Okay. So you're adding two terabytes on top of your current two terabytes for four terabytes total.

00:28:40   And it was how much a month? Like $20 a month?

00:28:42   An extra $10 a month.

00:28:44   Okay. On top.

00:28:47   On top. Six terabytes is $30 a month, which is a little more than twice the cost. Um, so it's like,

00:28:56   great. I'll just add two terabytes. I'll just kick the can down the road. And maybe by the time we

00:29:03   hit four terabytes, you know, maybe one of the kids will be off and they'll be, you know, out of the

00:29:08   iCloud family doing their own thing. So I go to settings, just boop-a-doop-doop-doop.

00:29:12   Do kids ever leave the iCloud family? I feel like they don't.

00:29:14   I mean, maybe eventually. It's like when they leave the cell phone playing, you know, like,

00:29:17   I don't know. First time parent of teenagers.

00:29:20   Do they need their own family for that?

00:29:22   Maybe.

00:29:23   I don't know. You'll find out. Let us know.

00:29:25   Also, I find it a little frustrating that you can only have six people in an iCloud family plan.

00:29:30   Oh.

00:29:31   So that's important. I'm going to come back to that. Just stick that behind your ear like a pencil.

00:29:39   Or a piece of gum.

00:29:41   Cigarette. Whatever.

00:29:43   So, boop-a-doop-a-doop, go to settings. I do not have this option. I see two terabytes and I see

00:29:50   six terabytes. This upgrade options. And I'm going to put a screenshot in the show notes that our friend

00:29:57   Casey Liss, he was listening to the show and sent me this. I was like, oh, just hit this button. I was

00:30:05   like, yeah, I don't have that button. That's the problem. And I figured, well, you know, probably

00:30:13   something weird going on. I'll deal with it later on. But then, over the weekend, I don't know what

00:30:22   happened. Actually, I do know what happened. My wife and one of our kids was out of town and we hit the two

00:30:26   terabyte limit. Because, like, they were out of town doing a bunch of video stuff.

00:30:29   That's so good.

00:30:30   Hit the limit. I'm like, well, I don't have time to deal with this today. Let me temporarily... I'll do the

00:30:37   six terabytes. I'll just... I'll do this temporarily. And then when I get some time, I will deal with it.

00:30:46   I'll, you know...

00:30:46   So this is moving up to the six terabyte monthly plan.

00:30:52   Yeah. So now I have six terabytes total. It's way more than I need. It's more than I want to pay

00:30:57   for. Mike, I put a URL to the image in the Notion for you. And I was like, well, I'll just... I'll deal

00:31:04   with it later. So it turns out later was only one day because I ended up having some free time on

00:31:10   Monday. I was like, well, I'll just chat with AppleCare. And, you know, they'll fix it for me.

00:31:17   So contact Apple support via online chat. They initially said that upgrading like this

00:31:23   wasn't possible, that it was two terabytes or six terabytes. There was no upgrade option.

00:31:28   So I had the screenshot from Casey. I dropped it in the chat. I said, hey, I get that. But

00:31:33   it does seem to be an option. You know, this is from a friend of mine. And so I don't understand

00:31:40   like why I don't have it. They asked if I had family sharing on, which I confirmed.

00:31:44   And they said, well, you can purchase an additional two terabytes on another person

00:31:51   in your iCloud family. And that space will be basically donated into the family pool.

00:31:57   I was like, great. That's not what Casey did. But, you know, if it works, it works.

00:32:01   Why can't you do that?

00:32:02   Well, just hold on to that too.

00:32:04   I mean, I'm just on this ride with you, by the way.

00:32:06   Put that behind your other ear.

00:32:08   You're getting...

00:32:08   Michael, I have so many ears by the end of this.

00:32:10   I'm just, you know, we're on this ride of use, you know, so I'm like upset on your behalf.

00:32:16   So I grabbed Mary's MacBook Pro and I buy two terabytes of space as her.

00:32:21   Now, the space does not show up in the iCloud family.

00:32:27   Like they said.

00:32:28   So you're doing this while you're still in the active chat with the representative?

00:32:32   And at this point, I start live tweeting into Notion because like, oh, this is something

00:32:38   that's happening here.

00:32:39   So I asked the person, hey, there's not, I don't see any UI to like donate this space to

00:32:47   the family, nor was that a term that I was familiar with.

00:32:50   And remember, dear listener, I do this for a living.

00:32:53   Like just keep...

00:32:55   Apple tech support.

00:32:56   Yeah.

00:32:56   I mean, I'm on a podcast called Mac Power Users.

00:32:59   Like, I'm not, I'm not unfamiliar with how these things work.

00:33:02   Did you say that to the person at Apple?

00:33:03   I did not.

00:33:04   I don't think, I don't think you know who you're dealing with here.

00:33:07   Did you know I used to be a genius?

00:33:08   I'm a Mac Power Users.

00:33:09   I could fix this if it was mobile me, you know, that's how old my shirts are.

00:33:14   Yeah, yeah.

00:33:15   At this point, I hear boop, boop.

00:33:18   And the chat has just switched to a new person.

00:33:20   Like the person didn't tell me they were sending me somewhere else.

00:33:25   Just a new person comes up.

00:33:26   Well, it's because you become a problem.

00:33:28   Yes, I think.

00:33:29   They've escalated you.

00:33:30   I have been escalated.

00:33:32   They verify my identity with a push notification because they're going to like, this person

00:33:38   is going to like, look at my account and see what's going on.

00:33:40   They see the six terabytes and say, oh, I can just downgrade you to four.

00:33:45   I was like, great.

00:33:46   Maybe the UI isn't showing up for me for some reason.

00:33:49   Now I have looked at my phone and my Mac at this point.

00:33:51   I was like, great.

00:33:52   If you can just fix it, that's fine.

00:33:55   And if I ever need to go above four, then I'll just go to six on my own.

00:33:58   And then the chat goes quiet for a little while.

00:34:01   Like, okay, there, you know, I'm sure they're helping more than one person at once.

00:34:05   It's Monday.

00:34:05   It's a holiday.

00:34:06   They're probably, you know, busy, whatever.

00:34:09   And they say, hey, to do this, I need you to log in and downgrade all the way down to

00:34:15   the free five gigabyte plan.

00:34:17   This is terrible.

00:34:19   Because the way iCloud billing works is you have the amount of space you pay for until

00:34:24   the next billing cycle.

00:34:25   So you'll have your six terabytes or whatever until, you know, the 18th or whatever, the

00:34:31   19th, whatever it was.

00:34:32   No.

00:34:34   And then they say, is there anything else I can help you with today?

00:34:36   I'm like, whoa, we didn't solve anything.

00:34:40   We're not done.

00:34:41   All you've done is you've downgraded me from six terabytes to five gigabytes.

00:34:46   And I'm pretty sure that's going to be a problem in, you know, 24 days or whatever.

00:34:50   Yeah.

00:34:51   But is there anything else that they can help with?

00:34:53   You know, while we're at it.

00:34:55   Yeah.

00:34:56   One of my HomePods is buzzing.

00:34:57   Can you help with that?

00:34:58   And so I'm just like, no, this is not fixed.

00:35:03   Like, we haven't done anything.

00:35:04   So then they say, let me explain it to you.

00:35:08   And then they say, I'll be right back.

00:35:11   And I'm just like, on hold again.

00:35:12   It's like, oh, wow.

00:35:13   Checking my email, you know?

00:35:15   Wow.

00:35:15   And then they say, hey, we need to escalate this to a senior advisor.

00:35:19   Can they call you?

00:35:21   I'm like, yes, absolutely.

00:35:23   You know, here's my phone number.

00:35:25   What is this chain of command here?

00:35:27   I don't know.

00:35:28   This is absurd, right?

00:35:30   Like, you're done.

00:35:32   Okay, no, I'm not.

00:35:33   Well, then, somebody else has to step in.

00:35:35   Yeah.

00:35:36   It's very strange.

00:35:37   So here we are.

00:35:38   Can they call you?

00:35:40   I'm like, great.

00:35:42   And then the chat person says, they can call you right now if that's going to be.

00:35:46   He's like, yes, great.

00:35:47   I'm at my desk.

00:35:47   Like, let's do it.

00:35:48   The phone calls.

00:35:49   It always makes me laugh because AppleCare in the US, a lot of it's in Austin, Texas.

00:35:55   And their area code is 512.

00:35:56   And so I just kind of get a little chuckle.

00:35:59   You know, it's like, because I have a website with those digits.

00:36:02   Do you ever tell them that?

00:36:03   I did not.

00:36:05   I should have said, look.

00:36:06   I'm a Mac Power user and my website.

00:36:08   Have you heard of Performa Month?

00:36:10   That was me.

00:36:10   You know?

00:36:11   That was a big deal.

00:36:12   I know it was a big deal around the water cooler.

00:36:13   It was.

00:36:14   That was me.

00:36:14   I did that.

00:36:15   So get on the phone.

00:36:17   And I should say, like, all these people, very nice.

00:36:21   My problem has not been solved, but, like, courteous.

00:36:25   Except the one who told you to downgrade to 512.

00:36:28   Except that person.

00:36:29   That person had balance in their heart.

00:36:31   That person hated you.

00:36:33   Yeah.

00:36:33   How can I wreck this dude's iCloud account?

00:36:36   They were like, oh, yeah, this is the Mac Power users guy.

00:36:39   Yeah, I'll show him.

00:36:41   Put your photos back on Dropbox, you know?

00:36:45   So the person on the phone said that having 2 terabytes and upgrading to 2 more terabytes

00:36:52   is not a feature that's supported.

00:36:54   And that they don't know what image I saw, but it's not possible.

00:37:01   The plans are 2 terabytes and 6 terabytes.

00:37:05   I'm like, well, I know that's not true.

00:37:08   But at this point, my nerd overhead timer in Timery has been running for 2 hours.

00:37:15   Like, I can't, like, I just, I'll set it back to 2 terabytes.

00:37:19   I'm going to upgrade it from 5 gigs.

00:37:21   I'm going to set it to 2 terabytes.

00:37:22   Because I still have the 6 until the end of the month.

00:37:25   And, like, I will call AppleCare in a couple days and, like, sort it out.

00:37:29   So I was told the guy, I was like, oh, okay, thanks.

00:37:32   I'll just do 6 terabytes, like, just to get off the phone.

00:37:34   And that guy was pretty short with me.

00:37:37   And I, that was reflected in my feedback that I gave.

00:37:40   You know, they send you, like, a thing.

00:37:41   I don't want to get anybody in trouble, but, like, he was just rushing me off the phone.

00:37:46   So I was like, well, I'll deal with this.

00:37:49   We have information that you believe to be incorrect as well.

00:37:52   Yes, that I know is incorrect.

00:37:54   Because, like, my email and mentions have been full all week of people telling me, just go to 4 terabytes.

00:37:58   Which, again, I appreciate.

00:37:59   Like, somebody emailed me with, like, steps how to do it.

00:38:02   Awesome.

00:38:03   Thank you.

00:38:04   So I hang up the phone, and at this point, I'm a little, I'm not, I'm a little mad.

00:38:09   I'm a little upset.

00:38:10   And then, I had my brain wave, gentlemen.

00:38:14   It was like lightning struck my brain, is how this felt.

00:38:19   Okay.

00:38:20   Wow.

00:38:20   The plus 2 terabyte option is only available if you have Apple One, which I do, right?

00:38:30   I don't pay just for iCloud, I pay for Apple One, because News Plus, Apple TV Plus, Fitness, all that stuff, right?

00:38:36   But, I use a separate Apple ID for purchases than I do for iCloud.

00:38:44   Oh.

00:38:46   I feel like at this point, all my blame has moved to you.

00:38:51   No, well, let me, there's more Apple blame coming.

00:38:55   Okay.

00:38:57   My Apple One is owned by that account, not my iCloud account.

00:39:03   And, that account is not part of my iCloud family.

00:39:08   Steven, what?

00:39:10   What was the problem?

00:39:11   Why is that?

00:39:15   Why would you do that?

00:39:17   Because at some point, I changed the Apple ID I was using, but all my purchases were like, lots of people do this.

00:39:23   Like, it's very common.

00:39:24   Can you walk me through that one more time?

00:39:26   So, my, my, I'm calling it legacy Apple ID, just like, just so we can talk about this.

00:39:32   I also renamed it legacy Steven, so I could tell the difference between the two of them now.

00:39:38   That is with an old Mac.com email address that I didn't want to use anymore.

00:39:43   This is when I was using iCloud for my email.

00:39:45   And so, I signed up in the mobile me era for a different email address.

00:39:52   And, you couldn't, you know, you've never been able to move purchases.

00:39:57   And, that was before iCloud family sharing, right?

00:40:00   This is in the mobile me days.

00:40:01   And so, I, then, at that moment in 2011, past even made a mistake.

00:40:07   Where he said, I'll use my new Apple ID for all my syncing stuff, but an Apple, up until this very specific feature, supports you logging in with a separate Apple ID for purchases.

00:40:20   It's right built into system settings, and to this day, you can have your Apple ID, and you can have a purchase ID.

00:40:25   We'll call it the old .Mac one.

00:40:27   Yeah, legacy Steven.

00:40:28   Yeah, legacy Apple ID.

00:40:29   Yeah.

00:40:30   Legacy.

00:40:30   And the mobile me one is what you have used as essentially what is now your Apple account.

00:40:36   Yes.

00:40:36   Okay.

00:40:37   But, I've still been purchasing things logged in as my old Apple ID.

00:40:42   My whole family has.

00:40:42   And, I never brought that account into my iCloud family setup for two reasons.

00:40:50   One, I wasn't sure that it was, wasn't going to break anything, right?

00:40:55   It's like, oh, gosh, if I bring this in, what's going to happen?

00:40:58   So, I've been nervous about that.

00:41:00   Three reasons, really.

00:41:01   How did you pay for Apple One, then?

00:41:02   I don't understand that part.

00:41:04   The second reason is that iCloud family sharing only has six spots, and we have five people in our household.

00:41:13   Our wife and I, we have three children.

00:41:15   I've kind of held that six spot open if, like, we need to bring one of our parents for some reason into it or, you know, somebody else.

00:41:25   Like, I've just kind of had it there, open.

00:41:28   And, thirdly, I have, other than having to sign in to two different accounts, like, one in iCloud settings, one in the App Store settings, this has not caused a problem until now.

00:41:39   It has been, it has worked perfectly for over 10 years since 2011, Stephen made this decision.

00:41:48   It's been fine.

00:41:50   It's a little annoying when you set up a new device because you have to sign in with two Apple IDs, but it's supported.

00:41:55   It works.

00:41:56   But not if you want to upgrade because adding an additional two terabytes to your account is only supported if you have Apple One.

00:42:10   And I technically don't because my store account does, not my iCloud account.

00:42:15   So, the thing that I'm just, I'm a little lost on, right?

00:42:19   Sure.

00:42:19   Yeah, this is confusing.

00:42:21   And, like, you know, people have already hung up the show, but it is confusing.

00:42:25   The old Apple ID pays for Apple One.

00:42:28   It's not in your family.

00:42:30   How are you an Apple One subscriber?

00:42:32   It's a different person.

00:42:34   Because I'm signed in to all the media apps.

00:42:37   Like, in system settings, if you go to settings on your phone or your Mac or whatever, there are two places to put an Apple ID.

00:42:44   You have your Apple account, and then you have media and purchases.

00:42:49   Media and purchases was signed into my legacy account, and that gave me access to all the Apple One stuff through that account.

00:42:57   What about your family?

00:42:58   Same thing.

00:42:59   They're signed in as their individual accounts, and then my legacy Apple ID for their purchases in media.

00:43:04   Oh, that's, so you're doing a really weird family-sharing setup, aren't you?

00:43:10   Probably.

00:43:11   And I'm sure there are other people who do this, but yes, it's definitely not ideal.

00:43:16   In theory, the kids have their own, and they can't buy anything without your push notification, and then you allow it.

00:43:23   That's how family sharing is supposed to work, but that's not how it's working in your house, right?

00:43:27   It's working because they hand me their phone, and I do it.

00:43:30   They have to get you to do it.

00:43:33   So they have Apple One because the iPhone essentially thinks you're logged in, not because there's a family thing, but that's okay.

00:43:43   And honestly, because it's been working, I was like, I just never have to deal with this.

00:43:49   And you maybe didn't think about it when this whole process began.

00:43:52   It did not cross my mind, nor, this is my complaint with Apple, nor did it cross the mind of any of the three people, including the senior advisor I spoke to.

00:44:03   You must be one of the 20 people in the world that's still doing this, though.

00:44:07   Come on.

00:44:08   If you're still doing this, let us know.

00:44:09   I still have these separate accounts.

00:44:12   There you go.

00:44:13   Yeah, but you've also done the wrong thing in asking our listeners to contact us about this.

00:44:19   Sure.

00:44:19   Right.

00:44:19   Okay.

00:44:21   Everyone that does this is listening to this show right now.

00:44:24   Ask on the pen addict next week and see what those people say.

00:44:26   They won't even know what I'm talking about.

00:44:33   This, we could have gotten to the bottom of this if any of those people had said, do you use a separate Apple ID for iCloud and purchasing?

00:44:40   But they didn't, and maybe to your point, because most people don't do it.

00:44:44   But this was my thought.

00:44:46   I was like, oh, I bet because I do this, I, for some reason, and I think it's probably a bug on Apple's part, or maybe they just don't want people to do it this way anymore.

00:44:57   I'm forbidden from this sweet two terabyte fruit.

00:45:00   I cannot have it.

00:45:01   So I'm like, look, I'm going to add Legacy Steven to the family.

00:45:08   Oh, my word.

00:45:10   Legacy Steven.

00:45:12   Legacy Steven.

00:45:13   So that Apple ID, I changed the icon.

00:45:16   It's my little 16-bit version of me, but on a gray background instead of the blue one, so I can tell them apart visually.

00:45:21   And I literally named him Legacy Steven.

00:45:23   So it looks like you're dead, basically.

00:45:25   Yeah.

00:45:26   Who now can never be in my iCloud family because I took the last spot.

00:45:30   Sorry, Dad.

00:45:31   And I guess no more kids, you know.

00:45:33   Oh, that was already dealt with.

00:45:35   So I add Legacy Steven.

00:45:40   I do this by, I have a MacBook Air that I use for testing.

00:45:43   And so I just made a new account on that and signed that into that Legacy ID, like, fully, so it could get the invite to join the family.

00:45:50   So I did that.

00:45:54   It took a while for it to show up, but it did, you know, maybe an hour later.

00:46:00   I later found a support document that, and I put it in the show notes, but I can't find it again, that says family sharing changes may take up to 30 minutes to go into effect.

00:46:12   What is that?

00:46:17   But added Legacy Steven to the family.

00:46:17   And this is when things get real weird.

00:46:24   Upon doing that, my iCloud account now has eight terabytes of storage.

00:46:31   It now has my six plus Mary's two that the first person had me buy.

00:46:38   I don't know why that is.

00:46:41   Maybe you have to wait for the billing cycle to end for the two terabytes to go away?

00:46:45   I think, yeah.

00:46:46   So I set it back to two terabytes, and I think next month it'll roll off, and then I can go to four terabytes.

00:46:51   I have a task to remind me to do that next month.

00:46:53   Although I will also get the very scary email of like, you're out of iCloud space.

00:46:57   It was a real fun notification to get over a weekend.

00:47:02   So now I'm in this situation.

00:47:03   Okay, Legacy Steven is in the family.

00:47:06   I enable all the shared purchase stuff.

00:47:09   So I, at this point, I'm going to do it right from here on out.

00:47:16   So I sign out of that Apple ID everywhere.

00:47:18   Everyone now is using their same Apple ID for purchasing and for the media stuff.

00:47:30   And that actually went pretty well.

00:47:32   It wasn't until that evening that any of the shared stuff worked.

00:47:37   So I went into like the TV app and tried to play something out of that Legacy account, and it was like, gave me an error.

00:47:45   So everybody else's devices now, they're not signed into Legacy Steven anymore?

00:47:51   Right.

00:47:52   Legacy Steven has been deprecated.

00:47:53   Well, I mean, he's still there, right?

00:47:57   He's still there.

00:47:57   He's still like hanging around.

00:47:59   And his stuff is shared into the family.

00:48:00   So the other thing I did at this point was, because I wasn't sure like what the Apple One would do.

00:48:09   So I moved the Apple One purchase to my iCloud account instead of the Legacy one.

00:48:16   I did not make Legacy Steven a parent or a guardian.

00:48:19   I just made it.

00:48:20   He's just like a regular family member.

00:48:21   So, you should have asked OTG for advice, you know, OTG with his fake kid in iCloud.

00:48:31   Yeah.

00:48:32   Serenity had one for a long time, too, that she made like in her iMore days.

00:48:35   Like, and you can't get rid of them.

00:48:37   It's really weird.

00:48:40   So moving forward, what is going to happen?

00:48:44   In a month, I will hopefully be able to upgrade and have just four terabytes of iCloud space and not six or eight that I currently have, which is really funny when you log into iCloud.

00:48:55   The little thing of like how much storage space you're taking, mine is so funny looking because most of it's just empty.

00:49:02   I moved the Apple One over so it will expire for Legacy Steven and my, you know, normal Apple ID will pick that up.

00:49:10   And I'm also doing that with the regular, with my app subscriptions.

00:49:14   I had a handful of app subscriptions.

00:49:16   I'm going to let them expire and then move them over to my main account.

00:49:19   So at the end of all of this, in like a year, when all my, because one of my, I forget what it was.

00:49:26   I just had like one of my main app subscriptions, maybe it was Carrot Weather, just renewed like three days before.

00:49:31   So like in a year, all of that will be moved over.

00:49:34   And then Legacy Steven will just have our up to this point media purchases, which is mostly, you know, movies and TV shows and stuff.

00:49:42   Yeah.

00:49:43   And that does now work.

00:49:45   There'll be apps in there.

00:49:45   There'll be a bunch of apps in there.

00:49:46   A bunch of apps are in there, but I could download them.

00:49:49   Like it all seems to be working the way it's supposed to.

00:49:51   That all did not work the first day.

00:49:53   It took more than 30 minutes for it to sort of settle down.

00:49:56   But, you know, I also made a lot of changes to my accounts kind of all at once.

00:50:01   A side effect of this is this totally broke.

00:50:07   And I probably should have seen it coming.

00:50:08   It totally broke my music library on my devices.

00:50:12   Yeah.

00:50:14   No.

00:50:16   And it seems to just be my devices.

00:50:19   And so I'm not like tooling around on Mary's phone.

00:50:24   Her music seems OK, but I'm pretty sure that her.

00:50:29   Her thing is just Apple Music.

00:50:31   I don't think she has any.

00:50:32   I think we like set her up a new library at some point.

00:50:35   Mine has a bunch of purchase stuff from that old account.

00:50:38   And the music app is real mad about playing that now, even though in theory the content should be shared.

00:50:45   It doesn't seem to work.

00:50:46   Is content shared like that?

00:50:49   Like music?

00:50:50   Movies and TV shows are, and music is listed in Apple's support documents as content that can't be shared.

00:50:56   But it doesn't seem to be working.

00:50:58   So I was like, well, that's weird.

00:51:03   For hours, on and off, it would show loading your cloud library.

00:51:08   This may take several minutes in the music app.

00:51:11   It took several days.

00:51:13   Do you remember you had to do those authorizations?

00:51:16   Do you remember that?

00:51:18   Yeah, you still have to do that, actually.

00:51:20   I wonder if maybe music, there is something weird with music.

00:51:25   Maybe, because music, remember, is iTunes.

00:51:27   Yes, exactly.

00:51:29   I wonder if music is different to movies and TV in that way.

00:51:34   I don't know.

00:51:34   And Zach points out, like, is this pre-iTunes Plus, which is the DRM-free music?

00:51:39   It very well could be.

00:51:41   Man, we're learning a lot about the past today.

00:51:45   Things I haven't thought about for a very, very long time.

00:51:47   iTunes Plus.

00:51:48   Yeah.

00:51:49   Yeah.

00:51:50   And so what I did was I took my music folder, put it on my desktop.

00:51:55   I was like, look, I'm just going to rebuild it.

00:51:59   Like, I don't think I'll ever find all the bugs in this.

00:52:02   And so I set up a new music library.

00:52:05   And because I had all my music downloaded locally on my Mac, so I have all the folders,

00:52:10   so I know everything that I had.

00:52:11   And I'm just like, you know, a little bit at a time working my way through that.

00:52:17   I have some music that, you know, is not in Apple Music that like, you know, like, you

00:52:22   know, I bought it off Bandcamp or something.

00:52:23   And so I'm just dragging those in as local files and letting it sync.

00:52:26   And it seems to be working.

00:52:28   Music on the Mac is really buggy.

00:52:30   Like, trying to add a bunch of music in bulk and it just, it just like gives up.

00:52:34   It's like, oh no, these are duplicate files or the network is offline.

00:52:38   It's like, neither of those things are true.

00:52:39   You have a new music library folder and I'm browsing the internet.

00:52:44   Like, it's not down.

00:52:45   But I'm slowly digging my way out.

00:52:47   But it's a mess.

00:52:49   It's a real mess.

00:52:50   Do you wish you would have just done the six-tar?

00:52:53   I mean, so what I told Mary is like, this is saving us, I mean, if this works, it'll save

00:52:59   us like $240 a year or whatever.

00:53:02   I've spent more money than that in my own time by now.

00:53:04   So that's rough.

00:53:06   That's the way.

00:53:08   But I mean, it is ultimately going to fix my, like, split Apple ID thing.

00:53:13   But I shouldn't have had to fix it.

00:53:15   Like, Apple should have this set up where I could just do it.

00:53:18   But, you know, and maybe it would have worked if Legacy Steven had been in the family.

00:53:23   But at that point, I was just kind of committed to, let me just actually, like, just rip the

00:53:31   Band-Aid off.

00:53:32   But this was no help to Apple.

00:53:35   And if I had not had this, like, idea strike me, who knows where I would be.

00:53:39   But there you go.

00:53:42   That's been the last couple days of my life.

00:53:43   And it's real fun.

00:53:44   What a disaster.

00:53:46   Mm-hmm.

00:53:47   This is rough.

00:53:49   I feel bad for you.

00:53:50   This is, there's a thing that came up yesterday.

00:53:55   I was seeing my mom yesterday.

00:53:57   And she's, like, showing me her phone.

00:53:58   And she's, like, it keeps telling me.

00:54:01   I need to, I'm running out of space in my iCloud.

00:54:05   And I don't know what to do about it.

00:54:07   And she was on the, I convinced my mom that she should pay 99 pence per month.

00:54:13   This was a while back.

00:54:15   To get iCloud storage, right?

00:54:18   She was on the 5 gigabyte free.

00:54:19   And then I had to convince her to pay 99 pence a month to get the 50 gigabyte.

00:54:23   And now she's getting to the top of that.

00:54:25   And I'm like, look, you should go up to 299.

00:54:28   It's, like, four times the amount of space.

00:54:30   It will be ages until you hit this.

00:54:32   And she's like, can't I just delete stuff?

00:54:34   And I'm like, yeah, but then you've deleted stuff.

00:54:36   Like, I don't recommend this.

00:54:38   And so I ended up convincing her to do that.

00:54:41   But this is just me adding on to this whole thing of, like, all of this is bad, right?

00:54:48   Like, the way in which Apple does iCloud backup, like, every part of it is bad.

00:54:53   You should have way more flexibility about the storage that you want, like, what you're dealing with.

00:54:58   Just to be able to add stuff, that should be easy.

00:55:01   Even though maybe it is, unless you're Steven.

00:55:03   But today, in 2025, starting at 5 gigabytes for free and then 50 gigabytes and then going up to 200.

00:55:13   Like, the tiers are madness.

00:55:16   5 gigabytes, 50 gigabytes, 200 gigabytes, 2 terabytes, 6 terabytes, 12 terabytes.

00:55:22   That's the jumping.

00:55:23   Like, Apple, come on, man.

00:55:25   Like, just, let's do something different here.

00:55:28   Let's start with free at 50 gigabytes and then work out the rest from there.

00:55:32   Like, this system is just, like, it's so bad.

00:55:38   Like, it's so bad.

00:55:39   But that was the only thing that I wanted to add on.

00:55:41   I did have the thought, I have a family plan with me, and I had the thought of, like,

00:55:46   do I want to put my mom on my family plan?

00:55:48   And I was just, I was like, this feels like it's going to cause me more problems.

00:55:53   And I don't know what problems they are, but I don't want to be responsible for whatever they are.

00:55:58   And so I was like, mom just paid two pounds that now a month.

00:56:01   And I convinced her to do it, and she's done it.

00:56:02   Yeah.

00:56:03   I mean, unfortunately, that is the answer, is to pay Apple for storage that, I mean, five gigabytes is ridiculous for free.

00:56:12   Like, I had that thought again, like, when I hit the button, which I felt wrong.

00:56:16   It's like, okay, I'm going to hit the button because the person told me to.

00:56:18   Maybe they know something I don't know.

00:56:19   Turns out that wasn't true.

00:56:21   It's really ridiculous.

00:56:24   And the pricing and the spacing is weird.

00:56:27   Like, going from two terabytes to six terabytes.

00:56:30   You can go up to 12, I think.

00:56:32   Yep.

00:56:33   With some steps in between, you know, if you have everything, if the stars align for you.

00:56:38   But it feels pretty punitive, and they have done some things I want to give them credit for.

00:56:43   If you buy a new phone, you temporarily get in a fire cloud space to back it up to move to a new phone.

00:56:47   But then it goes away.

00:56:49   Like, you should get a set amount of storage for a year or two years when you buy a device.

00:56:54   And beyond that, the prices should be cheaper and the spacing of the things being a bit more even.

00:57:04   Like, you said 50 to 200.

00:57:06   200 gigabytes to two terabytes.

00:57:08   It's a 10x jump.

00:57:09   Like, what are we doing?

00:57:10   Why is there not a 500 gig?

00:57:11   Like, I don't, I would not, you know, for all of Apple's price laddering, there's an iPad at this and an iPad at that.

00:57:19   And an iPhone costs this and $7 more, you get this iPhone.

00:57:21   Like, do it with your cloud storage, too.

00:57:24   So people can just increment up as they need to.

00:57:27   And it's really frustrating that it's so convoluted.

00:57:32   And it was really frustrating doing all of this, not only because of the Apple ID and the Apple, excuse me, Apple account stuff.

00:57:38   I've been using the wrong term the whole show.

00:57:41   So much of this stuff is so buggy, especially on the Mac where I was doing most of this because I was just at my desk.

00:57:47   Like, you go click like an iCloud thing and a sheet would come up in system settings and there'd be no CSS in it.

00:57:54   It was all like plain text.

00:57:56   Or you want to be able to scroll in the window or you try it on the phone and the phone freezes.

00:58:01   Like, so much of this stuff.

00:58:03   Why does it take 30 minutes for sharing to take place?

00:58:06   And even for me, it was hours later before content started being available.

00:58:09   Like, so much of this stuff is broken.

00:58:12   And it's really frustrating when you're trying to get something done in a system that's already confusing and convoluted.

00:58:18   And again, punitive with their pricing.

00:58:20   And then to add on, like, the buttons just don't work sometimes.

00:58:24   It was really, really frustrating.

00:58:26   Yeah, I assume it is built on a set of old technology, right?

00:58:32   Like, it is set on, like, really old stuff.

00:58:35   Yep.

00:58:35   With a front end built in SwiftUI, which is just, it's a real good combination, really.

00:58:42   RoyalRambo asks, can we get Legacy Steven on the show next week?

00:58:50   I'm pretty sure we always have Legacy Steven on the show.

00:58:52   I think that's the one we talk to.

00:58:55   Maybe.

00:58:55   Maybe.

00:58:56   And there's a different Steven that's out there in the world.

00:58:59   Doing stuff.

00:59:01   Well, Legacy Steven knows everything about MobileMe.

00:59:04   That's true.

00:59:05   .Mac, right?

00:59:07   And that's the one you bring to the show.

00:59:08   But, like, when you're out there buying smoothies and shaking hands with the people,

00:59:13   that's the new Steven.

00:59:16   New and improved Steven.

00:59:17   Yeah.

00:59:18   Fresh Steven.

00:59:19   I had a smoothie with somebody this morning.

00:59:21   That's what I'm saying.

00:59:23   I know what you're doing.

00:59:24   And I know you're not telling that person about MobileMe.

00:59:26   No.

00:59:26   You're bringing that to this show.

00:59:28   It is funny that, you know, MobileMe's cursedness has followed me all the way into 2025.

00:59:32   Was MobileMe, that was the one that was really bad?

00:59:35   Yeah.

00:59:36   Like, it launched really bad and, like, everything was a disaster?

00:59:39   Mm-hmm.

00:59:39   Yeah.

00:59:40   And then they rebranded it to iCloud, right?

00:59:42   Yeah.

00:59:43   Rebuilt from the ground up.

00:59:45   Or whatever.

00:59:47   Not for you.

00:59:49   Not for me.

00:59:50   So, if you don't know about MobileMe, I'll put something in the show notes about it.

00:59:55   It's a fun time.

00:59:58   So, anyways, that's my story.

00:59:59   Thank you for listening.

00:59:59   Congrats.

01:00:01   Thank you.

01:00:02   What a story.

01:00:03   Yeah.

01:00:04   Were you talking to this support person through iMessage?

01:00:08   No, it was on the web.

01:00:09   See, I had to do a thing recently.

01:00:14   I don't remember what it was, but I had to cancel an order or something, and I was talking

01:00:19   through iMessage.

01:00:20   Yeah, the retail stuff seems to use iMessage, because I had an issue with, like, an order

01:00:26   where, like, the credit card got declined, and they're like, chat with us.

01:00:29   And so I did it, and it was over iMessage.

01:00:31   But this is, I don't know, like, is it, maybe it's because I was on a Mac, so it was

01:00:36   like, oh, well, let's open a Safari window.

01:00:38   But it didn't look like iMessage.

01:00:40   It just looked like sort of generic, you know, web chat stuff.

01:00:43   I guess that was business chat.

01:00:45   Is that what that was called?

01:00:46   Yes.

01:00:47   And the icons are squares.

01:00:48   Everything's gray.

01:00:49   Yeah, and it's gray, right?

01:00:51   Like, the actual messages.

01:00:53   More people, more companies should use that.

01:00:55   I like being able to have these conversations in iMessage, rather than trying to keep some,

01:00:59   like, Safari tab open on my iPhone.

01:01:01   So, I looked at this, for us, as, like, a membership support thing.

01:01:07   Like, oh, you can just, like, text us.

01:01:08   Oh, that's terrible.

01:01:08   And we'll fix it.

01:01:09   Yeah, but then you're texting Fable all the time.

01:01:11   You're texting Kathy, is what you're doing.

01:01:13   Why would you do that to her?

01:01:15   That's a terrible idea.

01:01:16   Well, so the back end is not, I looked at it when it first came out.

01:01:21   It could be different now.

01:01:21   If you have, actually, I would like to know if you first had experience with this from,

01:01:25   like, the business side.

01:01:25   Send us some feedback.

01:01:26   I'd love to know how it works today.

01:01:29   But when I looked at it the first time, first of all, it was extremely complicated to set

01:01:33   up.

01:01:33   Now, there's probably, like, companies that can do it for you as, like, a service.

01:01:36   But it was on the web on the back end.

01:01:39   Like, it wasn't coming to a phone.

01:01:40   I don't, my recollection is that it was, like, a web dashboard thing.

01:01:44   Yeah, surely, surely.

01:01:45   But, you know, you can always email us if you have something.

01:01:48   Email is fine.

01:01:50   I, like, have a somewhat similar thing right now where, you know, with the new Apple Mail

01:01:55   stuff, you can, like, brand your company.

01:01:58   Yeah.

01:01:58   You know, like, so you can, like, be brand.

01:02:00   I have my assistant looking at that for Cortex Brand, and it seems like it is very complicated.

01:02:04   Like, she's asking me a lot of questions.

01:02:07   I think we did it for Mac Stories.

01:02:10   Yeah.

01:02:10   I think.

01:02:11   Yeah.

01:02:11   It's in the process.

01:02:14   I think we're waiting for business verification now.

01:02:16   But none of this stuff is easy, but I guess it's better to be that than to just, I don't

01:02:21   know, have me pretend that I'm Disney or something.

01:02:23   You could, I mean, just put it all in your email signature, you know, with, like, a picture

01:02:29   and, like, please consider this email before printing.

01:02:31   And a quote.

01:02:32   You know?

01:02:32   And a quote.

01:02:33   And a quote.

01:02:33   Design is not how it looks.

01:02:36   Design is how it works.

01:02:37   Whoa, I like that one.

01:02:39   Steve Jobs.

01:02:40   I like that one.

01:02:40   You know what device he was talking about when he said that?

01:02:43   The Cube.

01:02:44   Federico, do you have a guess?

01:02:46   Okay.

01:02:50   It was the iPod.

01:02:51   The iPod.

01:02:51   Oh, it was the mouse.

01:02:52   The circular mouse?

01:02:53   Nope.

01:02:53   The blue and white Power Mac G3.

01:02:56   It had the door that opened down so you get to all the parts inside.

01:02:59   And he made a joke about we have the best access story in the business.

01:03:03   It's called a door, which is a very funny line.

01:03:06   And he said, we believe design, it's not just how it looks, it's how it works.

01:03:10   Power Mac G3.

01:03:14   Legacy Steven.

01:03:14   He's here all the time.

01:03:15   Yeah.

01:03:16   See, I told you.

01:03:17   We definitely, we don't need more of that guy.

01:03:19   We have the perfect amount.

01:03:21   We don't need to bring on another Legacy Steven to this show.

01:03:24   Okay.

01:03:25   I'm going to do the Legacy closing now.

01:03:27   Oh, I don't know.

01:03:28   People will get mad.

01:03:30   No, someone wrote us in.

01:03:32   They were mad about the goodbyes being in the wrong order.

01:03:34   Yeah, no, I would like to read this piece of feedback.

01:03:36   Oh, my God.

01:03:36   Okay.

01:03:37   I think this feedback is hilarious.

01:03:38   Okay.

01:03:38   Okay.

01:03:39   I take this feedback in the manner in which it, I expect, is written in.

01:03:45   Given.

01:03:45   It looks like, yes, this comes from Fletcher who says,

01:03:49   I may stop listening to the show if the goodbye isn't in the correct order.

01:03:53   The ending is entertaining, but the goodbyes must stay.

01:03:55   I like that piece of feedback because, look, I'm with Fletcher.

01:03:58   I don't know how to end this show anymore.

01:04:00   I love hearing Federico say all.

01:04:02   No, people on the internet take things way too seriously sometimes.

01:04:06   Yes, but I don't think that's it.

01:04:07   It's a good vibe.

01:04:09   It's a good vibe.

01:04:09   I think you are taking it too seriously.

01:04:11   I don't believe Fletcher is saying, I believe Fletcher is joking.

01:04:15   Maybe Fletcher is being serious and they cannot handle it.

01:04:17   No, I'm going to speak over you.

01:04:20   I'm not going to go last anymore.

01:04:22   Maybe Jim can just rearrange it for us.

01:04:24   This is my protest now.

01:04:26   Wait, so when we get to the same.

01:04:29   We're protesting.

01:04:30   How and what?

01:04:32   I don't understand.

01:04:33   I am going to say goodbye whenever I feel like it.

01:04:36   Okay, but are you going to do the outro?

01:04:38   No, I'm doing the outro.

01:04:39   Okay.

01:04:40   Legacy Steven is.

01:04:41   Oh, okay.

01:04:42   That's a shame.

01:04:43   Hey, y'all.

01:04:47   No, more Southern.

01:04:53   More.

01:04:53   Yeah, it's going to be more.

01:04:55   I can't do high and Southern at the same time.

01:04:57   Do how it really is.

01:04:59   Or just go more Southern.

01:05:00   What I want most is more Southern than high voice.

01:05:05   I pitch Steven, yeah.

01:05:05   Yeah.

01:05:06   I'm going to give you some framing here, right?

01:05:09   Okay.

01:05:10   Yeah, you prompt me like I'm an LLM.

01:05:11   Yeah, this is like a prompt.

01:05:13   Okay.

01:05:13   Yeah, sure.

01:05:14   You are at Thanksgiving.

01:05:16   It is day two of Thanksgiving, and you're surrounded by your cousins who don't appreciate the work

01:05:25   that you do.

01:05:26   That's true.

01:05:27   Your cousins tend to know about the fact that your accent has changed.

01:05:30   Consider this as you now give this closing.

01:05:35   What you're trying to do is fit in at Thanksgiving around your family whose accents never changed.

01:05:41   That's your prompt.

01:05:42   Do I have to fit in like politically?

01:05:44   That's up to you.

01:05:47   I mean, this outro could get into a new world.

01:05:50   Y'all, we're going to make the closing great again.

01:05:52   We're doing it.

01:05:53   Why would you?

01:05:54   I just hit the desk really hard.

01:05:56   We'd love to hear y'all's feedback.

01:06:00   You want to go connectedfeedback.com.

01:06:05   And if you want to become a member, I can't do it.

01:06:09   If you want to become a member.

01:06:10   No, you were doing it.

01:06:11   It was good.

01:06:12   It was good.

01:06:12   You're doing it.

01:06:13   If you want to become a member and get longer ad-free shows, getconnectedpro.com.

01:06:21   It's on the internet.

01:06:25   You can find Frederico.

01:06:27   There it is.

01:06:29   There it is.

01:06:30   At maxstories.net.

01:06:32   And he is vaticci.

01:06:34   V-I-T-I-C-C-I across social media.

01:06:39   He's on the TikTok.

01:06:42   Across them socials.

01:06:44   All right.

01:06:45   You can follow Mike.

01:06:48   It's so hard to do.

01:06:50   Mike.

01:06:51   Mike.

01:06:52   Mike.

01:06:53   Mike.

01:06:53   My wife.

01:06:55   Mike hosts a bunch of other shows across Relay.

01:06:59   You can check out his work.

01:07:01   Cortex Brand.

01:07:03   It's just hard to do.

01:07:04   Brand.

01:07:05   This is perfect.

01:07:07   And he's I, Mike, or Mike Hurley.

01:07:09   That's Forrest Gump.

01:07:10   Stephen, is this cultural appropriation?

01:07:13   I'm living in the South.

01:07:15   I'm appropriating my cousins.

01:07:17   What do you, though?

01:07:17   Do you?

01:07:18   Because it doesn't sound like you do.

01:07:19   Nor does it sound how I used to sound, I don't think.

01:07:24   You can find, I'm done.

01:07:26   I'm done with it.

01:07:26   You can find my writing.

01:07:28   No, come on.

01:07:28   Commit.

01:07:29   No, commit.

01:07:30   Come on.

01:07:30   You're so close now.

01:07:31   That's so embarrassing.

01:07:35   You can find my writing at 512pixels.net.

01:07:42   You just got to slow it down.

01:07:44   You just got to slow it down.

01:07:45   Yeah.

01:07:46   Like some molasses.

01:07:47   You got molasses in your mouth.

01:07:49   And I co-host MPU on Relay.

01:07:56   No, no, no.

01:07:57   You didn't know.

01:07:58   You did Relay better before.

01:07:59   Relay.

01:08:01   It's like Relay.

01:08:03   Relay.

01:08:04   Relay.

01:08:05   Relay.fm.

01:08:06   Em.

01:08:07   Em.

01:08:08   Em.

01:08:10   So good.

01:08:11   So good.

01:08:12   How would you say it now?

01:08:13   I don't even know how I sound anymore.

01:08:16   Like, how would you say, how would you say,

01:08:19   just like regularly say our URL?

01:08:21   Relay.fm.

01:08:24   Yeah, you really have worked that one out, huh?

01:08:27   Em.

01:08:27   Yeah.

01:08:28   iPhone.

01:08:29   Get it listed on your iPhone.

01:08:30   iPhone.

01:08:32   iPhone.

01:08:32   Or your iPad.

01:08:34   Just go back far enough.

01:08:35   We're not making fun of people.

01:08:36   We're making fun of Stephen.

01:08:38   Yeah.

01:08:38   If you want to hear, just go back.

01:08:40   It's all on the website.

01:08:41   Go.

01:08:42   Relay.fm slash prompt.

01:08:44   Just hit one of those and you'll hear it.

01:08:46   Federico, if Italians listen to you,

01:08:49   would they hear a difference?

01:08:50   Oh, what do you mean?

01:08:52   Like, because if, when I listen to me from then,

01:08:56   I can hear how I have become more American in, in.

01:09:00   Oh, no, no, no, no, no, no.

01:09:02   I have a very thick Roman accent.

01:09:03   But no, but like if people, if people, ah, okay.

01:09:08   Yeah.

01:09:09   But I guess what, probably what would be the case is

01:09:11   if I listened to you then,

01:09:13   I would hear a, a different English.

01:09:19   Like, you've probably done what I've done.

01:09:21   Like, I bet you spoke English then with a,

01:09:23   with a more Italian, in a more Italian way than you do now.

01:09:26   Oh, yeah.

01:09:26   I think I did, yeah.

01:09:27   Yeah, that's, that's what I'm looking for.

01:09:28   But like, my Italian hasn't changed.

01:09:30   Okay.

01:09:30   But your English definitely has.

01:09:33   Well, that's the hope.

01:09:34   So I'm not.

01:09:35   That's the problem.

01:09:36   Okay.

01:09:39   I'd like to thank Ecamm for sponsoring the show this week.

01:09:42   Thank you, members.

01:09:42   Ecamm.

01:09:44   Can't mess.

01:09:45   Carrie's hanging on to me for that.

01:09:46   Learn more about them in the show notes.

01:09:48   And until next week, y'all say goodbye.

01:09:52   Cheerio.

01:09:55   I mean, that's you.

01:09:56   You didn't really do anything except pasta.

01:10:03   No, I waited.

01:10:05   I waited for you because I am not going first.

01:10:07   But you didn't speak over me.

01:10:08   You just spoke after me, but quickly.

01:10:10   It's like, it's like you're trying to like sneak in a door as it's closing.

01:10:16   Yeah.

01:10:17   Bye, y'all.