188: ‘Apple VP Lisa Jackson’
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Hey there, it's me, John Gruber, host of the talk show.
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And I'm here to do a little introduction
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for what is a very special episode.
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I have an interview with Lisa Jackson,
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Vice President at Apple of Environment Policy.
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Pretty much everything Apple does
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with regard to the environment.
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I think it went great.
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I think it was a fascinating interview.
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She's super smart, super funny.
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We talked for about an hour.
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And it is interruption free.
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Once I get going with Lisa,
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It's just going to go straight through.
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It's just under an hour.
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And how is that possible?
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It's made possible because we've made a deal
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to have an exclusive sponsor for this episode.
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I'm going to tell you about them right now.
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Give me a minute of your time to tell you
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about Circle with Disney.
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Circle with Disney is a beautiful little device
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designed for families to manage content and time online
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for the kids and the whole family.
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It lets you, it's not about controlling everything
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your kid does on the internet,
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But it's about giving you, the parent, some sort of say
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in what they do online, how long they spend,
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and when they do it.
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What can it do?
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It lets parents filter content, customizing what's available
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and what's filtered by app, platform, and category.
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You can set time limits for things like YouTube, Minecraft,
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Facebook, Netflix, and even Snapchat.
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If your kids are staying up too late on the internet,
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you can set bedtime for each kid and their devices.
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And they have something called Insights,
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which is sort of an analysis of what everybody in your family
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is doing online when they do it, sort of an accounting.
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So you can see just how much time your family
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is spending on the internet.
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What about 4G?
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What about LTE?
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They have a separate product called Circle Go,
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which you can install on your kid's smartphone.
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And it gives you the same sort of control over their access
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when they're on the cellular network or any other Wi-Fi
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network other than your own.
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So here's the deal.
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You buy the Circle with Disney.
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It's this little device that plugs right in to your router.
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works with just about any modern Wi-Fi router in your house.
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Could not be easier to set up, and it could not
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be easier to manage.
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This is not something that turns you, as a parent,
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into a system administrator setting up some kind
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of complicated network.
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No, it's meant for non-technical parents.
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It's total Disney style interface.
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Really great product.
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You can get it at Amazon, Best Buy, Target.
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And online, you can go to their website, meetcircle.com.
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Now, that's not like beef.
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It's not M-E-A-T. It's M-E-E-T.
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like you're meeting them meet circle calm use the code the talk show at meet
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circle calm and you'll get free shipping and $10 off your circle with Disney
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device they're a proud sponsor of the talk show they sponsored before and
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they're very much excited to be the sponsor of this show because Disney is
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very encouraged by Lisa Jackson's efforts at Apple around environmental
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policy and her work on Apple's connect ed program so they're very excited to be
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the sponsor of the show, exclusive. So my thanks to them. And then here we go, away
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with the show. So we met briefly a few weeks ago when I was on campus for the
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Mac Pro thing, and the first words out of your mouth were...
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We talked about Jekyll and baseball. You said, "How can a guy from Philly be a
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Yankees fan. That's true. That's true. I don't understand that at all. But all right, you
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can be if you want to. A Mets fan. Mets for life. Are there any Yankees fans at Apple?
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I get it from Schiller. He's a Red Sox fan. Steve Dowling, Red Sox fan. And now I found
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out you're a Mets fan. Yeah, I married into the Mets and I can't ever be without them.
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But yeah, I don't know. If they're around, maybe they're just not holding their head
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up too high these days. I'm sure they're all gonna come and find me after this airs, but they're here.
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Well, if there are any Yankees fans at Apple, you should go after Lisa Jackson. Thanks. That's all I
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need. There aren't any people in the world going after Lisa Jackson, so let's just add them to the
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list. We won't talk baseball, but so far so good for both the Yankees and Mets. They're both off
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to a good start.
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So neither of us really has anything
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to rib the other about.
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Always about the bullpen, right?
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But we'll see.
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Well, we'll keep our fingers crossed.
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And hopefully I won't talk to you later
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if things go the wrong way.
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We are talking because this episode will
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air right before Earth Day.
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And Earth Day is big.
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Starting to do an annual celebration for Apple.
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You guys have announcements that coincide with Earth Day
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every year now.
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Yeah, that's right. It's something we started back in 2014.
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This year, I have notes here. Let me make sure I don't miss anything. By the time this
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episode airs, your 2017 Environmental Responsibility Report will be out, and you have a big announcement
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there, which is that you guys are setting a new goal, which is a closed-loop supply
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chain. Can you tell me what that means?
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- That sounds so technical.
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You know, what we've said is that,
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for years now we've said that one of our three priorities
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is to really recognize the fact that the resources
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that we use to make our products are finite,
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just by definition.
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And the world has been looking for a while at this idea
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of trying to close the loop on supply chains.
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So if you think about most supply chains,
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and ours is very complex, I'm gonna oversimplify you,
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you mine something out of the earth,
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you source it, usually it comes from the earth somehow, it's a finite resource.
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And then you manufacture, you produce it, obviously there are many, many people involved
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in the manufacture of our products.
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People use them, they buy them, they use them, that's great, hopefully they use them for
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a very long time, they get all their software upgrades, everything's wonderful, but at some
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point you have to discard it.
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And Apple spent a lot of time and effort over the years, for many years, on the recycling
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you know, being able to try to bring used electronics in and recycle them.
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But the frustrating part of that has been, you know, that's still a line.
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When it's time to make more products, many of our suppliers still go back to the mines,
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if you will, go back to the earth.
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So one of the things we've set our sights on, and I have to start by saying this is
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a very long-term goal, and it's not like us to announce goals way out into the future,
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but it's sort of a north star for us, is to start to close that loop, to say, "Can we
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use recycled material, maybe our recycled material, but recycled material in general,
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to be more of the feedstocks for our suppliers, for the components that make up our products?"
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So if you think about that for a second, it requires all of us working together.
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It's kind of a systems problem, everything from design to engineering to manufacturing
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to procurement, all those relationships with suppliers.
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But it's really something kind of cool for us.
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We've sort of worked with a lot of the folks who
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do the work here.
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And I think all of us think it's just
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a fun and really important time to focus on resources.
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What are-- you said you have-- there's
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three priorities, three main priorities at Apple
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in this regard.
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What are those three priorities?
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So they haven't changed, and I don't think they will.
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The first is to address climate change.
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And I say it really broadly that way
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because it's not to zero out our carbon footprint
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or to become carbon neutral,
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but really to look at climate change
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as a problem that the world is facing,
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really the largest environmental
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and environmental health problem
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and economic problem in many places.
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We now see it's another big systems problem.
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And so to address it,
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obviously the way to address it is energy efficiency,
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more renewable energy, cleaner energy on the grid,
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moving to a low carbon world.
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And so we take really seriously our responsibility
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to first start at home.
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Apple is 100% renewably powered in 24 countries,
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including our own, I'm sorry, is 96% renewably powered.
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I'm about to get in trouble here.
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In 24 countries, we're 100%.
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So in the US, we're 100% and 23 other countries.
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but when you average it out around the world, we're at 96%.
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And that includes our data centers, those are at 100%.
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So all of our data centers, every time you send a message
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or send a FaceTime video, you're using a data center
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that's not contributing to climate change.
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And it includes our offices, our new office, Apple Park,
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of course, being one of those.
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So 96%, we're really proud of.
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So climate change is number one.
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We talked a little bit about resources, number two.
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And our third one kind of goes back to something
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that's been in our history for a long time,
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and that's to use greener materials to remove toxic materials
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usually well ahead of the game.
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Apple removed halogenated compounds
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from our products years ago.
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And so we wanted to sort of honor this history
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that Apple has had of pioneering the use of greener,
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safer, better materials, and then keep that as one of our priorities. Because
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there's a lot of people here very proud of the work they do to accomplish, for
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example, PVC free power cords. Yes, and that's become, you can bank on it,
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a hallmark of every product introduction event is at some point
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there's going to be that green checklist, and it's not something that gets rushed
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through. It is, let's pause for a second. We want to tell you how awesome this product is,
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but we want to pause right now and just say, look at this. It's PVC free, this free, that free.
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That's become a, you can bank on it for every product.
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Yeah, I'm almost hoping it gets to the point where everyone says it along with us. And, you know,
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because Phil Schiller is usually the one who does it. The secretary explaining things, I call him.
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But, you know, he usually takes the time to really explain, you know, the products and
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all they do.
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And it makes me really proud that he always insists that one of the things he wants to
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explain is the time that it takes.
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I mean, are the materials that aren't in there.
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And I think it's partially because he realizes how much deep innovation and engineering it
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takes to make those decisions, to take those materials out.
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And a lot of times with pollution, it's, you know, you're talking about the stuff that
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didn't happen.
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So that can be a hard thing for most people to appreciate or understand, but it's always
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really cool that Apple takes the time to do that.
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And part of what makes it difficult for Apple in particular is that Apple has very high
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What the company is known for in consumers' minds, part of the brand, is that their stuff
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is very nice.
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It is nice in terms of, it just looks nice, it feels nice.
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And sometimes, I think in the past, some of the reason that some of these substances and
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materials that were used that are not environmentally friendly were used, it was because such and
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such thing makes the glass shinier or something like that.
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And so it's for Apple, it's not, we can't just get rid of, it's like you can't just
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get rid of it.
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You have to get rid of it and still keep the standards for the devices and the quality
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of the materials as high as possible.
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And I think that's true.
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True. I mean, I wasn't in the labs when work was being done.
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I think there's also an element of sort of that's the way it's always been done.
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So power cords is a great example.
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You know, do you need polyvinyl chloride in the power cord in order to
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make it strong enough and safe enough? Well, pretty much around the world,
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Apple has worked to get certified power cords that don't have them.
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They do feel different. They are softer. But there's a really important reason
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why, which is that those materials are never introduced anywhere in the supply,
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which is really sort of a prevention of pollution for our workers and for the
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communities where manufacturing happens. I think it's also a bit of a nod
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to the folks in the environmental testing and technologies group. You know,
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we have an environmental testing lab here and it's grown over the years. I was
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actually there yesterday, day before, can't even remember, the week is going by fast.
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But you know, we also have to test the parts that we get, and one of the things we've been
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doing is testing, so far I think it's over 20,000 individual parts, because a lot of
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things end up in a part. We might specify how we want the part to behave and what we
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want in it, but a lot of times there is material that are in there that maybe you don't need,
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or maybe you don't realize, or maybe we want to make sure
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it is substituted out.
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And so we're also spending a lot of time,
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it's almost like our own little DNA project,
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you know, learning and understanding intimately
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what are in the parts that we get from our suppliers.
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- One of the things, I don't want to skip around too much,
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but-- - Okay.
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I tend to do that, so.
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- Part, I do too, I do too.
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But a lot of this stuff is interrelated.
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It's like all of a sudden we're talking about
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the materials that are used in these devices,
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and it leads you immediately to talking about aspects
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of the supply chain.
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But part of the news this week is a series
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of four short videos, animated videos, by James Blagdon.
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And I got a sneak look at them ahead of this so I can see it.
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But by the time the show airs, they'll be out.
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And they're really kind of interesting,
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but they cover different aspects of it.
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One of them covers the goal of having no--
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correct me if I'm wrong, but the goal
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is to have no waste going to landfills from the supply
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Yeah, right now the video covers our final assembly facilities.
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So that's why you'll see in the video an emphasis on material
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coming in, which is what happens at those facilities.
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A lot of material and parts come in,
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and then they're assembled and a product goes out the door.
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But yeah, so the emphasis is on this idea.
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And it's not a new idea, but I think Apple is really
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embracing it.
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We have facilities now, all of our final assembly facilities
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we have a facility in Cork.
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We have facilities in China.
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We have a facility in Brazil.
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And our facility here in California
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are now certified by UL as zero waste.
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And it was, you know, this classic environment versus, you know, economy argument that's so false.
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And it was so evident because the reason this started was looking at a problem and thinking,
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oh, we just got all this material in its waste and thinking, oh, the answer is recycling.
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But really, the answer is to think smart about why are so many things coming in but leaving empty?
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And can they go back?
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Can you take a pallet or can you take a tray that contains material and send it back so
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it can be used over and over again?
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And that saves money.
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Some people really embraced it.
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It's not always easy to see that path towards saving money, but everybody feels really good
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about the idea of not having to send waste to a landfill in order to produce our products.
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In other words, it's sort of, in the common sense
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of the word, it's kind of like a simpler form of recycling,
00:15:55
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►
where instead of having, and again,
00:15:58
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►
you think about the magnitude of it,
00:16:00
◼
►
and sometimes it just boggles the mind
00:16:03
◼
►
where they're talking about assembly facility
00:16:06
◼
►
that is turning out 150,000 iPhones a day, which is crazy.
00:16:10
◼
►
And you just think, well, every single one of those iPhones
00:16:13
◼
►
has a touch ID sensor, and it comes in a tray.
00:16:17
◼
►
And if you can just have those trays that were used to deliver the touch ID sensors
00:16:23
◼
►
in the morning go back out and the same tray is being used to deliver the touch ID sensor
00:16:29
◼
►
in the afternoon, it's sort of like recycling without actually having to go through all
00:16:33
◼
►
the process of actually remulching the material and turning it into a new tray.
00:16:41
◼
►
Why turn a tray that was used once into another tray when you could just reuse the tray?
00:16:45
◼
►
Yeah, exactly.
00:16:46
◼
►
I mean, it's that old adage of reduce, reuse, and recycle is part of it, but it shouldn't
00:16:52
◼
►
be the first place we go.
00:16:55
◼
►
And I kind of like the way you're explaining it, because part of our thought of these videos
00:17:00
◼
►
was, you know, not everyone at home has a final assembly facility, but they do have
00:17:05
◼
►
the opportunity to think the same way about the waste that they might produce.
00:17:12
◼
►
And we really wanted to connect our customers first to what we do, but also maybe to spark
00:17:19
◼
►
in them the thoughts of, "Hey, that's a really interesting way of thinking about life in
00:17:24
◼
►
general, and maybe it applies a little to me.
00:17:27
◼
►
Maybe they won't make that connection."
00:17:28
◼
►
But really just sort of make it simple, maybe thought-provoking, and to reach people where
00:17:35
◼
►
But also it gave us a chance, the video you're talking about gave John a chance to tell his
00:17:42
◼
►
cool stories at Apple of people who don't have to, but want to do the right thing and
00:17:47
◼
►
figure out through maybe a little bit of trial and error.
00:17:51
◼
►
John has a little bit of a trial and error moment in that short video, but they figure
00:17:56
◼
►
out what to do.
00:17:57
◼
►
And then the beauty of Apple, of course, is once we figure out what to do, we learn how
00:18:02
◼
►
to do it at scale pretty quickly.
00:18:04
◼
►
Yeah, I've noticed it.
00:18:06
◼
►
My son is in seventh grade, and it's not like a rule.
00:18:10
◼
►
It's not like they're told everybody has to come in with it, but as far as I can tell,
00:18:13
◼
►
every kid comes into school every day with a thermos or an aluminum water bottle.
00:18:21
◼
►
And so for drinking water, nobody brings in the retail bottles of water.
00:18:27
◼
►
Every kid comes in with a little thermos that they just fill with cold water at the beginning
00:18:32
◼
►
Yeah, and they don't see it, right?
00:18:34
◼
►
I'm guessing your son doesn't see it as a pain or anything weird.
00:18:39
◼
►
actually just thinks of it as the way to drink water.
00:18:41
◼
►
Yeah, exactly.
00:18:42
◼
►
No, it doesn't.
00:18:43
◼
►
My son is considerably older than yours, but I was talking to him yesterday, and I said,
00:18:49
◼
►
"What did you have for lunch?"
00:18:50
◼
►
I didn't eat.
00:18:51
◼
►
I said, "Oh."
00:18:52
◼
►
So then as a mom, I'm upset.
00:18:53
◼
►
But then I'm like, "What did you do?"
00:18:54
◼
►
He's like, "I drank water all day."
00:18:56
◼
►
I was like, "How do you do that?"
00:18:57
◼
►
He said, "I brought a water bottle from home, Ma.
00:18:59
◼
►
Just like, leave me alone."
00:19:01
◼
►
But it's not a big deal, and it's not seen as like you don't need to buy this bottled
00:19:08
◼
►
It's right there. It's for us. It's actually one of the blessings we have in this country is a
00:19:13
◼
►
Mostly secure supply a clean drinking water. Yeah, but it's it that's exactly it though
00:19:18
◼
►
It just seems it just comes naturally to two kids today
00:19:21
◼
►
It doesn't it doesn't seem like they they don't even see it as like oh, I'm doing my good deed for the environment
00:19:26
◼
►
It's just this just makes sense
00:19:28
◼
►
Absolutely, and I sometimes wonder like what things what other things will be that way. I know climate change will be that way
00:19:37
◼
►
So but you know you just you wonder what other things will sort of be baked in with an ethic
00:19:42
◼
►
That's a lot more thoughtful about the planet and sort of your role in the planet
00:19:46
◼
►
One of the other videos
00:19:50
◼
►
Again, skipping around a little bit, but it's okay. It's all in your purview
00:19:54
◼
►
one of them focused on the new
00:19:58
◼
►
Apple Park and how the the building is
00:20:05
◼
►
I don't think it's a stretch to say that it's an innovative design to cooling, that it's
00:20:13
◼
►
a combination of cold water running through pipes and sort of a breathable, let the wind
00:20:19
◼
►
blow through the building to circulate.
00:20:24
◼
►
Can you tell me more about that?
00:20:26
◼
►
You know, so these will be out and hopefully everybody will see them.
00:20:29
◼
►
But if you haven't seen the building with Dan Wisenhunt, who's done a lot of the work
00:20:35
◼
►
overseeing the construction of Apple Park, Dan talks about the way the building was designed
00:20:45
◼
►
by Foster and Partners to be a breathing building.
00:20:48
◼
►
And he does a lovely job, and Blagdon does a great job of sort of illustrating the idea
00:20:53
◼
►
of here's the typical building, and here's how this one works.
00:20:57
◼
►
Now, you know, we have kind of a, we have an advantage.
00:21:01
◼
►
First off, we're in, you know, Silicon Valley in Cupertino,
00:21:06
◼
►
and the climate here is mild,
00:21:09
◼
►
although it can get pretty warm in the summer.
00:21:11
◼
►
It's not New Orleans hot, like what I'm used to,
00:21:13
◼
►
but it's hot, you get warm, but 75% of--
00:21:17
◼
►
- I was gonna mention Philadelphia humidity,
00:21:19
◼
►
but you trumped me with New Orleans.
00:21:21
◼
►
- You know, I think they're almost the same.
00:21:23
◼
►
It's the same as DC.
00:21:24
◼
►
People say, "Oh, New Orleans is so hot,"
00:21:26
◼
►
And I'm like, no, it's not as hot in the summer
00:21:28
◼
►
when it's humid.
00:21:29
◼
►
There's just nothing like it.
00:21:31
◼
►
But you know, 75% of the time at Apple Park,
00:21:35
◼
►
we're estimating that there won't be a need
00:21:37
◼
►
for additional air conditioning.
00:21:39
◼
►
And you're right, the building sort of is designed
00:21:41
◼
►
to have this flow of air.
00:21:43
◼
►
It would be sort of convection into the building
00:21:47
◼
►
through these louvers and then past concrete
00:21:50
◼
►
that has cool water circulating in it.
00:21:53
◼
►
And that should be enough.
00:21:54
◼
►
And it is also designed to have a lot of air do that.
00:21:57
◼
►
And so, you know, there's lots of studies that show
00:22:01
◼
►
that sort of outside air, sun,
00:22:04
◼
►
sort of is actually the environment we humans
00:22:07
◼
►
are meant to be in,
00:22:07
◼
►
not these artificially conditioned environment.
00:22:11
◼
►
And the building is on track to be certified
00:22:15
◼
►
by the US Green Building Council as LEED Platinum.
00:22:18
◼
►
That's their highest certification for environment
00:22:22
◼
►
and energy efficiency and smartness.
00:22:25
◼
►
And so we're really proud of that
00:22:26
◼
►
'cause it includes the R&D facilities.
00:22:28
◼
►
It's really a R&D park as much as it's an office building.
00:22:32
◼
►
So it's gonna be exciting.
00:22:34
◼
►
I'm thrilled for the day we actually move in,
00:22:38
◼
►
although I know it's gonna be a little bit of madness,
00:22:40
◼
►
but it'd be awful fun.
00:22:42
◼
►
- Moving is always madness.
00:22:44
◼
►
Moving the world's largest corporation across town
00:22:48
◼
►
is really, I don't know.
00:22:50
◼
►
- What could go wrong, really?
00:22:52
◼
►
All right, here's a question that I have.
00:22:57
◼
►
And I would like, explain it to me like I'm an idiot.
00:23:02
◼
►
What it means, what renewable energy means in the sense of 96% of your operations are
00:23:10
◼
►
running on renewable energy and in 24 countries, 100%.
00:23:14
◼
►
Explain to me what that means and why I should care.
00:23:18
◼
►
So, you know, we set a goal to run on 100% renewable
00:23:23
◼
►
for all of our operations.
00:23:24
◼
►
And I just want to say, notably, we set a goal
00:23:27
◼
►
from the beginning to run data centers on renewable energy.
00:23:30
◼
►
You should care because climate change is real,
00:23:33
◼
►
it's happening, and any responsible company
00:23:36
◼
►
ought to be thinking about its role in solving that problem.
00:23:41
◼
►
It's just that simple to me.
00:23:43
◼
►
I mean, you know, Tim talks a lot about companies
00:23:45
◼
►
are made of people and companies have values
00:23:48
◼
►
they should stand for things.
00:23:49
◼
►
And this company has said very clearly that one of the things we stand for is taking care
00:23:54
◼
►
of our environment.
00:23:57
◼
►
I don't think that's in any way partisan either.
00:24:00
◼
►
I think most people would say less pollution is good, more pollution is bad, but also the
00:24:06
◼
►
idea that having the planet and having the resources of the planet around for future
00:24:11
◼
►
generations is really important.
00:24:14
◼
►
And then you're a parent, but I think many of us think about our obligation to future
00:24:19
◼
►
generations not to leave a place that's heading to the point where the only option is to recolonize
00:24:26
◼
►
or colonize another planet.
00:24:28
◼
►
It just doesn't seem like a parental thing to do.
00:24:33
◼
►
And so there's all kinds of reasons, and I could wax all day about climate change.
00:24:38
◼
►
But what we said is, look, ideally, we are not a power company.
00:24:42
◼
►
We are not a utility.
00:24:44
◼
►
If the world was where we want it to be today, there'd be a utility saying, "Hey, what kind
00:24:49
◼
►
of power do you want to buy?"
00:24:50
◼
►
"Okay, sure, here, I'll sell it to you.
00:24:52
◼
►
That would be awesome."
00:24:53
◼
►
We don't have that choice everywhere.
00:24:55
◼
►
So Apple has the ability to do a little bit more.
00:24:58
◼
►
So in general, we know how much energy we use in a particular country, in a particular
00:25:03
◼
►
region, and our goal is to put that much or more clean energy onto the grid where we use
00:25:11
◼
►
So a couple of things, the idea has to be new clean energy.
00:25:15
◼
►
So we don't want to just come in and buy all the available clean energy, because then there's
00:25:19
◼
►
nothing left for somebody else to buy.
00:25:21
◼
►
That doesn't seem very fair.
00:25:23
◼
►
And wherever possible, to displace dirtier energy.
00:25:27
◼
►
So because we're there, there's this new clean energy, and maybe it means you don't need
00:25:32
◼
►
as much of the more polluting forms of energy.
00:25:37
◼
►
And then we try to be very fastidious about quantifying that, so we true up at the end
00:25:43
◼
►
of every year.
00:25:44
◼
►
So when people ask me, "Well, that means you're not always using the exact clean energy
00:25:51
◼
►
electron that you generate," because we have solar powers on top of Apple Park, we have
00:25:56
◼
►
solar farm at our data centers, we have wind power that we purchase here in California,
00:26:02
◼
►
We even have like micro-hydro projects in Oregon.
00:26:07
◼
►
We don't always have that connection.
00:26:08
◼
►
It has to go through the grid, and the grid plays an important role, but it's like an
00:26:14
◼
►
We make sure we're putting enough clean energy, new clean energy in to cover what we have
00:26:19
◼
►
to take out.
00:26:20
◼
►
And although that's not the absolute optimum, to us it feels like if every company did that,
00:26:25
◼
►
we'd have a lot more clean energy on the grid and demanded on the grid, and that would displace
00:26:31
◼
►
brown power. Is it a source of frustration for you, either in
00:26:40
◼
►
your current role, specifically at one company, Apple, or looking even broader
00:26:47
◼
►
at your career and previously, for anybody who doesn't know, for the first
00:26:52
◼
►
four years of the Obama administration, you were the head of the EPA. Is it a
00:26:57
◼
►
source of frustration for you that more companies don't seem to have as high a priority on using
00:27:05
◼
►
renewable energy?
00:27:08
◼
►
You know, I think companies are moving in that direction.
00:27:11
◼
►
You know, what we always knew at EPA was really clear to me here is, you know, a business
00:27:17
◼
►
needs certainty and has to make decisions based on where policy is going, where it thinks
00:27:25
◼
►
the world is going.
00:27:26
◼
►
And it has been really clear to most big, you know, multinational companies, I think,
00:27:31
◼
►
for some time that we're going to be living in a carbon-constrained future.
00:27:37
◼
►
It's not clear how it's going to be constrained.
00:27:38
◼
►
I mean, there's the Paris Climate Accords.
00:27:41
◼
►
There are all kinds of policy discussions going on around the world about how to get
00:27:45
◼
►
to lower carbon.
00:27:47
◼
►
And some countries are in the middle of that transformation in a very big way.
00:27:52
◼
►
So I think a lot of companies over the last eight to ten years had to decide what to do
00:27:58
◼
►
and have made the decision to incorporate energy efficiency, of course, because that's
00:28:03
◼
►
cheaper and cleaner, but also renewable energy.
00:28:08
◼
►
And that's true in states like Texas, certainly in states like California, but we have a big
00:28:13
◼
►
data center in Nevada.
00:28:15
◼
►
It's true there.
00:28:17
◼
►
We have a big data center in North Carolina, which is on its third solar farm now.
00:28:23
◼
►
So you know, I don't...
00:28:27
◼
►
When I left EPA, the one thing I thought was, because I'm an engineer, a chemical engineer
00:28:31
◼
►
by training actually, around all these computer science and electrical engineers, so go figure.
00:28:37
◼
►
But you know, I wanted to go back to my roots and sort of say, I believe, I've always believed
00:28:44
◼
►
that business has not just a role, but a responsibility.
00:28:48
◼
►
Part of the reason I became an engineer, or an environmental sort of engineer, is that
00:28:54
◼
►
I remember being in school and thinking, as a chemical engineer, we make all this hazardous
00:29:00
◼
►
Chemical engineers should be responsible as a profession for stopping this problem.
00:29:05
◼
►
And so I think that's sort of how we think of it here.
00:29:08
◼
►
And I think more companies are seeing it that way.
00:29:11
◼
►
It is a little depressing that there's some old thinking out there still, which is you
00:29:15
◼
►
can either have economic growth or you can have a clean environment, but that's old-fashioned
00:29:22
◼
►
We really need people to sort of look beyond that and really think about the problem and
00:29:27
◼
►
innovate around it.
00:29:29
◼
►
That's something, and again, I'm very much a layperson in the expertise on this, but
00:29:35
◼
►
At a common-sense level, it frustrates me to hear that argument of economic growth being
00:29:44
◼
►
tied to "we can't spend money on... we have to do things the cheapest way possible right
00:29:50
◼
►
now," which would be to continue using fossil fuels and just spewing carbon into the air,
00:29:57
◼
►
versus "it's like an idealism that we can't afford to go to cleaner and renewable sources."
00:30:04
◼
►
What frustrates me with that argument is that,
00:30:07
◼
►
isn't that where all this opportunity is,
00:30:10
◼
►
where new companies, or even existing companies could,
00:30:13
◼
►
like existing energy companies,
00:30:16
◼
►
could stand to make a fortune
00:30:18
◼
►
if they make major breakthroughs in renewable energy?
00:30:21
◼
►
- Well, sound like an environmental and energy expert
00:30:25
◼
►
to me, John.
00:30:26
◼
►
I mean, it's not surprising you see it,
00:30:28
◼
►
because you're also used to the thinking in the valley,
00:30:33
◼
►
And it's not only in the valley, but this idea that,
00:30:36
◼
►
we need to apply the same level of innovation
00:30:41
◼
►
to the environment and our work to protect the planet
00:30:44
◼
►
as we do to the other work that we do,
00:30:46
◼
►
in Apple's case to our products.
00:30:47
◼
►
And as soon as you start to see innovation
00:30:51
◼
►
as the way forward, then you realize
00:30:54
◼
►
that the only limitation is our imagination,
00:30:58
◼
►
our creativity and our persistence,
00:31:01
◼
►
the sweat you put into something.
00:31:02
◼
►
So when we talk about wanting to use more recycled materials in our products,
00:31:07
◼
►
it's about looking at a supply chain that right now is just not going to be sustainable over time.
00:31:12
◼
►
There won't be enough, or some country might decide to, you know, control the supply of materials needed,
00:31:19
◼
►
and the price just goes up. So how can we get ahead of that?
00:31:23
◼
►
It's all about innovation and not looking--
00:31:27
◼
►
I also like to say, because I am a little bit of a nerd, that the thing about an engineer
00:31:33
◼
►
is that engineers wake up, and at Apple it's absolutely true, we wake up when you give
00:31:37
◼
►
us a hard problem, and we look at it as a challenge.
00:31:41
◼
►
And if I have one complaint about my profession, it's that we need to continue to include
00:31:48
◼
►
the idea of ethics.
00:31:49
◼
►
Like, you know, solving the problem, part of the elegant solution has to be thinking
00:31:54
◼
►
about whether it's truly a sustainable one.
00:31:57
◼
►
Economically sustainable, yes,
00:31:59
◼
►
but who's being harmed in this solution?
00:32:02
◼
►
And I think good companies are there,
00:32:03
◼
►
and I hope that customers start to expect
00:32:07
◼
►
and demand that of companies,
00:32:08
◼
►
because right now I really believe
00:32:11
◼
►
that a lot of the leadership that we're gonna see
00:32:13
◼
►
on these issues has to come from businesses
00:32:15
◼
►
who stand up and dispute this idea
00:32:18
◼
►
that they need to pollute in order to profit.
00:32:22
◼
►
- Yeah, I hope at least that it sort of changes
00:32:27
◼
►
from consumers, maybe like environmentally conscious
00:32:32
◼
►
consumers, a smaller niche of them if you will,
00:32:36
◼
►
keeping a white list of a handful of good companies
00:32:40
◼
►
who are environmentally conscious to more of a broader,
00:32:44
◼
►
here's a black list of companies who are clearly
00:32:47
◼
►
disregarding the environment in their actions
00:32:49
◼
►
and operations, I'm not going to do business with them
00:32:52
◼
►
because I find that offensive.
00:32:55
◼
►
- Yeah, it's like a gray-green list, you know, khaki.
00:32:58
◼
►
I think, but yeah, absolutely.
00:32:59
◼
►
You know, I just, I agree with you.
00:33:01
◼
►
And I also don't think, I think consumers are, you know,
00:33:06
◼
►
sort of confused too, because you have companies
00:33:09
◼
►
of all stripes standing up and claiming,
00:33:11
◼
►
especially this week, you know, as we roll into Earth Day,
00:33:15
◼
►
how, you know, sort of putting forth their green credentials
00:33:18
◼
►
and Apple's no different.
00:33:20
◼
►
So I think it tends to make people a bit cynical.
00:33:23
◼
►
So part of the videos was also opening up a little and showing that all these claims
00:33:29
◼
►
you make take work and effort.
00:33:31
◼
►
And all these promises that we make, we try not to make them if we don't know how we're
00:33:37
◼
►
going to get there, but in some cases, they require a lot of persistence.
00:33:43
◼
►
And so one of the frustrations I've had also is, frankly, there's a lot of people out there
00:33:48
◼
►
claim to say, you know, they make lists, everybody makes lists. But what I want people to know
00:33:53
◼
►
is that for me, this company, Apple, is thinking, you know, years, decades ahead about how to
00:34:01
◼
►
influence our sector, the tech sector, the consumer products sector, and make it better.
00:34:11
◼
►
And leave the world, as Tim would say, leave the world better than we found it.
00:34:15
◼
►
One of the other announcements you guys have this week is that in a partnership with the
00:34:21
◼
►
WWF, which when I see it, I still think of the wrestling.
00:34:26
◼
►
Well, they would not like to hear that.
00:34:30
◼
►
Props to WWF.
00:34:31
◼
►
But it's not the wrestling organization.
00:34:33
◼
►
No, it's the World Wildlife.
00:34:36
◼
►
And you guys, in partnership with them, have gotten over 300,000 acres of working forest
00:34:43
◼
►
in China to be recommended for what's called the Forest Stewardship Council certification.
00:34:49
◼
►
That means that Apple is now protecting and creating sustainable working forests as much
00:34:56
◼
►
as is needed to cover your paper needs for the packaging that you guys make.
00:35:04
◼
►
In plain English, does that mean that as much paper as you guys are using for packaging,
00:35:09
◼
►
There's trees that are being regrown at the same rate that they're being used to turn
00:35:14
◼
►
Yeah, I like that.
00:35:16
◼
►
You see, you should be in the videos because you're explaining stuff really well too.
00:35:21
◼
►
Yeah, that's exactly it.
00:35:23
◼
►
A while ago, actually I just started at Apple and the woman who runs packaging amongst other
00:35:29
◼
►
things, Kate Bergeron, we were all at dinner having a glass of wine and she was like, "You
00:35:34
◼
►
know, I've been thinking for a long time we should buy a forest."
00:35:38
◼
►
And it was sort of my introduction to, you know, think different at Apple, this idea
00:35:42
◼
►
that somebody who does packaging would go that far deep in her thinking, you know, really
00:35:48
◼
►
analyzing the problem.
00:35:49
◼
►
And of course, she was trying to get at that very problem, which is packaging is made out
00:35:55
◼
►
By the way, our packaging is increasingly almost entirely paper.
00:35:59
◼
►
We've tried to phase out plastics, because we think paper can be a renewable resource.
00:36:05
◼
►
And what if we controlled how that paper was, you know, how the wood was harvested and the
00:36:09
◼
►
pulp was made?
00:36:12
◼
►
And so we didn't buy the forest ourselves, but we found great partners.
00:36:17
◼
►
In the U.S., we found a group called the Conservation Fund.
00:36:20
◼
►
So we have 36,000 acres in Maine and North Carolina that they've worked to preserve and
00:36:25
◼
►
ensure remain in sustainable forestry.
00:36:28
◼
►
So working forest, yes, trees are chopped, but trees are also planted.
00:36:32
◼
►
And then we found WWF in China, and there it's not a land ownership issue, it was a
00:36:38
◼
►
management issue.
00:36:39
◼
►
We have these big, basically paper, they call them plantations, and making sure that they
00:36:45
◼
►
were being managed sustainably, which has been a goal of China's as well.
00:36:50
◼
►
So we found the right partner.
00:36:51
◼
►
They have some great people on the ground in China, Chinese folks who are really deeply
00:36:59
◼
►
involved in working with these Chinese businesses.
00:37:02
◼
►
And we're really proud of the fact that based on
00:37:05
◼
►
the work they've done in just, I think about two years,
00:37:08
◼
►
we've gotten to the point where those forests,
00:37:11
◼
►
the three of them are producing enough sustainably
00:37:16
◼
►
and responsibly managed wood to cover our needs.
00:37:19
◼
►
Now we've also done something on the other end,
00:37:21
◼
►
which is back to that old reduce, reuse, recycle.
00:37:24
◼
►
We wanted to reduce how much virgin paper
00:37:27
◼
►
we need for packaging.
00:37:29
◼
►
So we've really upped our work on using recycled paper,
00:37:32
◼
►
and we've also upped our work to make packaging smaller
00:37:36
◼
►
and lighter whenever we can.
00:37:38
◼
►
So we still have work to do.
00:37:40
◼
►
You know, this is a long road,
00:37:42
◼
►
and so I don't want it to sound like we're there,
00:37:44
◼
►
but we're really proud of the fact
00:37:46
◼
►
that this year we hit that milestone.
00:37:48
◼
►
- And again, this is another one of those things
00:37:50
◼
►
where the stakes are very high for Apple
00:37:52
◼
►
because Apple products are known
00:37:55
◼
►
for having beautiful packaging.
00:37:57
◼
►
And so it's not enough to just say,
00:37:59
◼
►
well, we'll take out the plastic
00:38:00
◼
►
and we'll use cardboard or some kind of paper.
00:38:03
◼
►
It has to be nice.
00:38:04
◼
►
- Yeah, it has to be more than nice, right?
00:38:06
◼
►
I mean, I think that's maybe the thing
00:38:09
◼
►
I didn't emphasize enough.
00:38:10
◼
►
I don't, I didn't want to come here and do this
00:38:13
◼
►
in a way where people felt they were giving something up
00:38:16
◼
►
in order to do something good.
00:38:18
◼
►
And I don't mean that to sound, you know,
00:38:20
◼
►
it's sort of like, again, back to your son.
00:38:22
◼
►
You know, he doesn't, he's doing something good,
00:38:24
◼
►
but it doesn't change his experience.
00:38:26
◼
►
he still feels really good, he's getting the water he needs.
00:38:29
◼
►
I mean, for us here at Apple, we understand that, you know,
00:38:33
◼
►
our customers love our products.
00:38:35
◼
►
They feel emotionally attached to the experience,
00:38:37
◼
►
all the way from taking it home to unboxing it,
00:38:41
◼
►
to turning it on the first time, to seeing the hello,
00:38:44
◼
►
all the way through use and upgrades.
00:38:47
◼
►
So none of that is what we're trying to impact.
00:38:49
◼
►
And in fact, we won't allow it to happen that way.
00:38:52
◼
►
I don't think anybody here would allow us to impact that.
00:38:57
◼
►
What we're trying to do is make sure people understand
00:38:59
◼
►
that all these really smart people here
00:39:02
◼
►
are thinking about ways to make it green and better
00:39:05
◼
►
and produce without harming the planet.
00:39:09
◼
►
So you don't have to.
00:39:10
◼
►
So you can feel really good about the purchase
00:39:13
◼
►
that you make so that you know that part
00:39:16
◼
►
of making the best products in the world
00:39:19
◼
►
is making the best products for the world.
00:39:21
◼
►
- I would like to talk, this is an area
00:39:26
◼
►
where I just don't know much about, about transportation.
00:39:29
◼
►
Because just going back to that basic idea
00:39:31
◼
►
of like an assembly plant in China
00:39:35
◼
►
that's manufacturing 150,000 iPhones a day.
00:39:40
◼
►
And let's say it's September and there's a new iPhone.
00:39:44
◼
►
And the day that it comes out,
00:39:47
◼
►
There are millions of UPS drivers around North America
00:39:52
◼
►
ringing doorbells, dropping off pre-ordered iPhones.
00:39:56
◼
►
To get all those iPhones from China to North America,
00:40:01
◼
►
and then once they get to North America,
00:40:03
◼
►
to distribute them to everybody who purchased it,
00:40:05
◼
►
there's an awful lot of fossil fuel
00:40:08
◼
►
being burned on that, right?
00:40:10
◼
►
- Yeah, you know, transportation as a sector,
00:40:13
◼
►
for our carbon footprint,
00:40:15
◼
►
It's actually a very small percentage
00:40:17
◼
►
of our carbon footprint.
00:40:19
◼
►
I'll get you the number, I'm looking as I speak.
00:40:22
◼
►
But we do a comprehensive carbon footprint for Apple.
00:40:26
◼
►
This year, for 2016, for the year just past,
00:40:29
◼
►
it's 29.5 million metric tons.
00:40:33
◼
►
And transportation of our product is 4% of that.
00:40:37
◼
►
So do the math really quickly.
00:40:40
◼
►
Included in that carbon footprint is,
00:40:44
◼
►
Some people say cradle to grave.
00:40:45
◼
►
We're trying to get rid of the grave
00:40:47
◼
►
and make a closed loop system.
00:40:49
◼
►
But right now, all the way from the mine,
00:40:51
◼
►
even though we don't own mines,
00:40:53
◼
►
we don't have relationship with mining companies,
00:40:56
◼
►
but we estimate the extraction and processing
00:41:00
◼
►
of let's say the alumina or to make aluminum enclosures.
00:41:05
◼
►
All the way through a product use,
00:41:09
◼
►
we actually include in our carbon footprint
00:41:12
◼
►
the electricity you use as an Apple customer,
00:41:19
◼
►
because you wouldn't use that electricity if it wasn't for Apple.
00:41:21
◼
►
So all the way to recycling.
00:41:24
◼
►
So it's not a huge part of our carbon footprint,
00:41:28
◼
►
but 4% is nothing to sneeze at.
00:41:31
◼
►
The biggest part of our carbon footprint is actually in the manufacturing,
00:41:34
◼
►
all those suppliers that are in our supply chain.
00:41:37
◼
►
And so one of the other things we're doing is spending time with them,
00:41:41
◼
►
Now that we're at 96% renewable, we've learned a lot.
00:41:45
◼
►
And so now we're trying to bring them along.
00:41:47
◼
►
And this year, we're announcing three new suppliers who've committed to go 100% renewable
00:41:54
◼
►
for all their operations, Compel, Sunwoda, and Beale.
00:42:00
◼
►
And that brings us to seven suppliers.
00:42:02
◼
►
And I think that number is going to keep going up.
00:42:05
◼
►
I don't want to act like all of them are doing it just because of Apple, but those seven
00:42:09
◼
►
have made an Apple-specific commitment, and there are others who are doing it on their
00:42:14
◼
►
So, you know, yes, transportation is a problem that we need to think about, and we can do
00:42:21
◼
►
You know, when you make a lighter product in a smaller package, it helps with transportation
00:42:29
◼
►
And when we think about marine, so taking it by ship versus air, that helps with transportation.
00:42:38
◼
►
And so every little bit will help, but we are tackling the biggest places first, the
00:42:43
◼
►
But in other words, you guys aren't sweeping any aspect of it under the rug by saying,
00:42:48
◼
►
"Well, that's not us."
00:42:52
◼
►
This is what actual Apple employees are doing in Apple-owned buildings.
00:42:59
◼
►
And anything that happens from the mine until it gets there, we're not taking that into
00:43:06
◼
►
to account for everything. Yeah, because you can't change the world if you stop at your theoretical
00:43:14
◼
►
borders. You have to change yourself first. You have to lead by example and not demand
00:43:19
◼
►
of others what you're not willing to do. But I think we're one of the few companies, I won't say
00:43:26
◼
►
the only companies in the world, who take this very comprehensive look at our carbon footprint
00:43:31
◼
►
and look to, we'd love to get it to zero,
00:43:35
◼
►
which would mean that all those suppliers
00:43:37
◼
►
would be at zero carbon footprint.
00:43:40
◼
►
And we're trying to do it right now,
00:43:43
◼
►
not using offsets or credits.
00:43:46
◼
►
You know, there might be some places in the world
00:43:48
◼
►
that it's just not possible to do that right now,
00:43:51
◼
►
but that's why we're at 96%, not saying 100,
00:43:56
◼
►
'cause we could get to 100 if we just bought some credits.
00:43:59
◼
►
And so we're still working hard on that.
00:44:02
◼
►
And yeah, it feels really good to be that expansive.
00:44:05
◼
►
Because then you can inspire the energy folks, the product power
00:44:11
◼
►
folks, to make the most efficient products in the world.
00:44:14
◼
►
Because every time you save a wad of energy on a MacBook,
00:44:21
◼
►
you're saving a tremendous amount,
00:44:22
◼
►
because we sell so many of them.
00:44:24
◼
►
So the more expansive you are, the more, I guess,
00:44:28
◼
►
playing field you have to play with,
00:44:30
◼
►
to go back to the sports analogy.
00:44:32
◼
►
- Yeah, there's an old story from the '80s
00:44:36
◼
►
of the creation of the original Macintosh,
00:44:39
◼
►
where, I forget, somebody had a stopwatch
00:44:42
◼
►
and timed how long it took the prototype to start up.
00:44:46
◼
►
And Steve Jobs said, "You gotta get that,
00:44:47
◼
►
"you gotta cut 30 seconds off of that."
00:44:49
◼
►
And they're like, "Why?"
00:44:50
◼
►
And he was like, "Well, we're gonna sell
00:44:51
◼
►
"millions of these things, multiply that by 30 seconds."
00:44:55
◼
►
And you get like, you know, it came out to like,
00:44:57
◼
►
I don't know, 87 years.
00:44:58
◼
►
He goes, there you go, you saved a life.
00:45:00
◼
►
Yeah, yeah, I read that story.
00:45:01
◼
►
And it's like that with energy, right?
00:45:03
◼
►
You take 70 million iPhones in a quarter,
00:45:08
◼
►
and if you can make them a little bit more energy
00:45:12
◼
►
efficient, every little bit you multiply by the 70 million
00:45:15
◼
►
that were just sold, and it adds up.
00:45:18
◼
►
I think the number is something like since 2008, on average,
00:45:21
◼
►
our products are 70% more efficient, more energy
00:45:25
◼
►
And there's been some great big technology innovations in there.
00:45:30
◼
►
And I also want to be really clear, back to that idea
00:45:33
◼
►
that you don't have to sacrifice.
00:45:34
◼
►
Those are all things that make the experience better.
00:45:37
◼
►
Energy efficiency, the flip side of that is battery life.
00:45:41
◼
►
If something doesn't use a lot of energy,
00:45:43
◼
►
you need a smaller battery, or your battery of whatever size
00:45:48
◼
►
goes longer.
00:45:49
◼
►
It goes longer on a charge.
00:45:50
◼
►
So all these things tend to have sort of compounding reasons.
00:45:55
◼
►
And sometimes they're even based on the customer experience,
00:45:59
◼
►
but there's a happy sort of carbon benefit
00:46:02
◼
►
at the same time, or environmental benefit too.
00:46:05
◼
►
- You said earlier that this sort of thinking
00:46:09
◼
►
shouldn't be seen as partisan.
00:46:11
◼
►
And I think that the cynic's take on that would be
00:46:15
◼
►
that Apple, as the most profitable company in the world,
00:46:20
◼
►
can afford to be,
00:46:22
◼
►
can afford to spend on this idealism.
00:46:28
◼
►
But I think your argument would be that no,
00:46:32
◼
►
it's Apple as the most profitable country in the world
00:46:35
◼
►
can show that having a focus on this sort of stuff
00:46:38
◼
►
is not at odds with being profitable.
00:46:40
◼
►
- Yeah, I mean, it's the right thing to do.
00:46:45
◼
►
I don't think, I think if you go back to sort of,
00:46:47
◼
►
you know, core human values, you know, protecting the planet where we live, where our children,
00:46:54
◼
►
you know, grow up, where we work, the places that we, you know, used to fish or swim as
00:47:00
◼
►
a kid, the drinking water that we all honestly take for granted because we've, most of us,
00:47:07
◼
►
haven't had the experience of, say, people in Flint where you literally have to, you
00:47:11
◼
►
know, shower and wash your face with bottled water.
00:47:13
◼
►
I mean, all those things are just goods.
00:47:16
◼
►
And so, you know, when we think about the environment, it shouldn't, you know, our position
00:47:23
◼
►
is we're not taken aside in terms of whether any political approach is right.
00:47:30
◼
►
We're just saying this is something that is definitely a good.
00:47:34
◼
►
It's good to have, to be efficient, to be thoughtful and careful.
00:47:39
◼
►
Kind of the, you know, what my grandmother said, you know, waste not, want not.
00:47:43
◼
►
idea that, you know, in a world where we have been incredibly fortunate as a country or
00:47:50
◼
►
as a people to think of that as our responsibility.
00:47:55
◼
►
I think, you know, for me it's sort of almost a moral thing, but yeah, it's not about having
00:48:04
◼
►
the money to do it.
00:48:05
◼
►
It's about figuring out the innovations that would then, you know, hopefully spread out
00:48:11
◼
►
like ripples and allow others to do it too.
00:48:13
◼
►
I think if you went to someone who right now has a utility bill and there was a way that
00:48:19
◼
►
they could have cleaner energy that would also reduce their utility bill, they would
00:48:26
◼
►
And so that's a policy question.
00:48:28
◼
►
I don't think it depends on what party you're in.
00:48:31
◼
►
If you ask somebody, "Would you rather have solar power?"
00:48:34
◼
►
I think it's kind of a cool thing.
00:48:36
◼
►
Where do you see the role between the government and something in the U.S. like the EPA and
00:48:45
◼
►
a business like Apple taking initiative on its own to do these things?
00:48:51
◼
►
Yeah, you know, from the EPA perspective, there wasn't a ton of places where EPA and
00:48:59
◼
►
Apple intersected.
00:49:01
◼
►
is a regulatory agency and there are regulations that definitely affect
00:49:07
◼
►
the technology sector but
00:49:10
◼
►
you know regulations in many cases not all cases are meant to set
00:49:15
◼
►
the floor. There's definitely, they just can't set the ceiling and in fact if they
00:49:21
◼
►
set a ceiling
00:49:22
◼
►
they're not doing the right thing. They should be there to help
00:49:26
◼
►
innovation go forward and
00:49:29
◼
►
you know, I'm not for every single piece of regulation, especially those that seem
00:49:35
◼
►
picking, you know, which innovations
00:49:39
◼
►
should or shouldn't go forward. I think that requires real thoughtfulness.
00:49:43
◼
►
But, you know, I think for companies like ours
00:49:49
◼
►
it's not to say we don't have times when we have regulations that affect us.
00:49:52
◼
►
It's not to say, you know, I don't want anybody to walk away from this thinking we
00:49:56
◼
►
figured out how to do it right all the time. We will have problems
00:49:59
◼
►
like any other company will, but our general orientation is to trying to do
00:50:05
◼
►
the best we can to meet the goals we've set for ourselves around climate change,
00:50:11
◼
►
greener materials, and around conserving
00:50:14
◼
►
and being really smart and not wasteful about resources.
00:50:19
◼
►
Alright, one last question I have for you.
00:50:22
◼
►
Where do you think Apple is
00:50:25
◼
►
least up to snuff.
00:50:27
◼
►
Like where is the, where can you guys improve,
00:50:30
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where do you guys have the most opportunity for improvement?
00:50:34
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- Oh man, that's like the interview question
00:50:36
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when they ask you for your one flaw.
00:50:39
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You know, you don't answer that, but I mean,
00:50:41
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there are tons of things that I wish I could snap my fingers
00:50:45
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and would be done, you know.
00:50:47
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I wish we could make a better connection with our customers
00:50:54
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So we got more of our products back at end of life.
00:50:58
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I think we have a ton of work to do.
00:51:00
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I mean, we had just outlined this big hairy goal around starting to close loops for different
00:51:08
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And so I think that's going to be a big area of focus for us.
00:51:15
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I mean, it has to be done in a way that maintains all the things that Apple is.
00:51:22
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- Apple is. - That's a great point.
00:51:25
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Somebody buys, let's say, a MacBook Pro,
00:51:29
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and they use it for the next four or five years,
00:51:31
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and they get a great time out of it,
00:51:33
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and they upgrade, and they take that old one,
00:51:35
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and they just put it in a closet,
00:51:37
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and they think, well, this old MacBook Pro,
00:51:39
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it's still good, but I'm gonna get a new one.
00:51:41
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They put it in a closet, and then a couple more years go by,
00:51:43
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and they're like, why do I still have
00:51:44
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this old MacBook Pro, right?
00:51:46
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And at that point, at least that's the way my closet works.
00:51:50
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At that point, you don't want them to just put it in the trash.
00:51:54
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You want them to do-- like the fact that this complicated, fancy laptop is made out of recyclable
00:52:01
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materials, it's not-- you can't just put it in the blue recycling bin where your aluminum
00:52:06
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cans go to get it properly recycled.
00:52:10
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What we'd love to have happen is that it comes back either to an Apple store or that you
00:52:16
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go online and ask for a mailing box or envelope, we'll take back at the stores
00:52:23
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any product, any Apple product you bring in. That's our Apple Renew program.
00:52:29
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We, you know, we are also emphasizing in the stores the programs that we have
00:52:34
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that allow you to upgrade. So if you're a tech person who does like the latest
00:52:41
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technology, we want that, you know, we want last year's or the year before's model
00:52:48
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back because it still has value first off. You know, a lot of the reason people
00:52:51
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love Apple is that if you if you want to sell your product yourself or trade it
00:52:57
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in, it has a great value. But at the end of life, and that could be, you know, a
00:53:03
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long time away, I mean we have people still rocking fours and I think threes
00:53:09
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out there, but you know, when the time comes, we'd still like to have it back. It is a bit of a
00:53:14
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challenge, by the way, to then make sure all that material gets back in the recycling chain, because
00:53:19
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it's, you know, it's very different and very diverse. We're starting to have quite a bit of
00:53:23
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a catalog back behind us. But that's part of the challenge.
00:53:27
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Well, that was the video that was shown when you were on stage a few events ago with the robot who
00:53:34
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disassembles iPhones?
00:53:36
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Yeah, Liam. Liam is actually a twin now here in California and actually over in Europe.
00:53:43
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Yeah, and the idea was to think about that disassembly step and understand,
00:53:49
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if you think of this thing as a chain or a big circle, every step influences the one before and
00:53:55
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against. So how do you disassemble this product and do it in a way where you maximize the ability
00:54:02
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to maybe get tin back, or get aluminum back,
00:54:07
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or as we're starting to look at with batteries,
00:54:11
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get cobalt back.
00:54:12
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And so when you start to think about this challenge,
00:54:16
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not to scare myself, which I can do,
00:54:21
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it's material by material, component by component,
00:54:24
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product by product.
00:54:26
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Because the camera is different in the iPhone 6
00:54:31
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than it is in the iPhone 7.
00:54:33
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So those are all challenges we're willing to take on.
00:54:39
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But the customer's role in that is to, wherever possible--
00:54:43
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I'm not asking anybody to give up their first iPhone--
00:54:46
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but wherever possible, to get those products back to Apple.
00:54:50
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And the other thing that's online that's really important
00:54:53
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is a lot of people have security concerns.
00:54:55
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Your life is on your device.
00:54:58
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And so to make sure you wipe it, we'll
00:55:00
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be looking out to do that as well.
00:55:03
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But a lot of people don't want to part with them
00:55:05
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because of the data that's on it.
00:55:06
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So there's instructions on how to do that as well.
00:55:09
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Yeah, that's a good point.
00:55:11
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Anything else that you wanted to talk about today?
00:55:15
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No, I guess we covered it.
00:55:16
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We got to give a shout out to Drexel, right?
00:55:19
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Can I say hi to my son Brian, who's a dragon?
00:55:21
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Hey, Drexel.
00:55:25
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Now that's an amazing connection between the two of us.
00:55:28
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Your son is doing game design, game development at Drexel.
00:55:34
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I'm hoping that is an actual major, but--
00:55:37
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- No, it is.
00:55:39
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It wasn't when I was there.
00:55:41
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But I actually know the program.
00:55:44
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I am familiar with it.
00:55:45
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And I just keep hearing.
00:55:46
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- I am teasing.
00:55:47
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It is an amazing program, and I am a huge fan of the school.
00:55:51
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So shout out to Brian and his friends
00:55:53
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and the amazing group over there in Westfall
00:55:56
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and the engineering school.
00:55:57
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- It would be pretty funny to imagine some college student
00:56:00
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just sitting around playing PlayStation all day
00:56:03
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and tells his mom, "I'm studying game design."
00:56:06
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- And like, "Your son is young,
00:56:07
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"but let me just tell you, beware."
00:56:10
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They get real smart real fast, real, real fast.
00:56:14
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- Lisa Jackson, thank you so much for your time.
00:56:16
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It has been an absolute pleasure talking to you.
00:56:19
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- Right back at you.
00:56:20
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- Have a good Earth Day, and I hope to see you soon.
00:56:23
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Thanks, happy Earth Day!