59: Launch Day Diary
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Hi, so it is about 830 in the morning on December 21st.
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This is going to be something a little bit different than we usually do.
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Today I am launching a new app.
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It's an app called Workouts++, though at this point the world doesn't know that.
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Just a few friends in beta testers know that.
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And I thought it would be interesting to have a little running diary throughout the day
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of what it feels like and what I'm doing on the launch day.
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At this point I'm in the terror phase, I think it's terror and self-doubt phase of this,
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where in about half an hour or so I'm expecting to do the actual launching part.
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The app is kind of approved and ready to go, pending developer release in iTunes Connect.
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So in about half an hour, I've said, about 9 a.m. Eastern is the time that I'd planned
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to do my initial launch.
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It is a little bit terrifying, obviously, to put that out in the world.
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To not really know how it's going to be received, to not really know if people are going to
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And while my initial feedback and response has been fairly positive, you just never know.
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And I've done this enough times to know that this feeling is normal and natural, to be
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kind of terrified and doubting yourself, like, "This is a good idea, is everyone going to
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This is just normal and this is part of it.
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That's where I am.
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I've got everything I need for the launch ready at this point, in terms of I have a
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blog post written, I have a couple of, this year I actually did, for this launch I did
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a couple of YouTube videos, kind of walked through the app, and those are all ready.
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And so this is in just like the waiting phase, where I'm just kind of waiting for 9 o'clock
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to roll around and getting more and more anxious as we go.
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But anyway, like I said, this is going to be an interesting, I'm not sure if this will
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work, where this will go, but I just thought it would be interesting to record a couple
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of little snippets, just throughout the day checking in, saying how things are going and
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how I'm feeling.
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And hopefully that's useful.
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Alright, so now it is about 8.45, and I'm going through the process of setting up what
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I kind of call, like, mission control for a launch.
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So I've got Twitter over here, I've got my help desk system over here, there's like arranging
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windows all over my screen.
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Usually if I had a server component I'd have all the server log, but there's no server
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component for Workouts++, so there's nothing there.
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I've got a terminal window where I will be launching my blog post from, I've got the
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App Store open, I've got the affiliate program console up, like the little thing you can
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put affiliate links in your iTunes links.
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I have that up because it has a real-time data feature.
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It doesn't show you purchases in real-time, but it shows you links actually getting into
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the App Store in real-time, so I have that up, which is just kind of like, it's probably
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bad for my sanity, but good for my curiosity.
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So I have that up and running, and I just kind of have all these windows set up just
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so that I can kind of sit there.
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And also, I just recently just wrote down a checklist, because inevitably as I get more
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and more kind of anxious and excited about this, I'm going to forget steps that I want
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to do, you know, things that I want to, places I want to put things, or steps, things that
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I need to make sure are like turned on now that the app is turned on.
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And so I have a little to-do list now just written down on a piece of paper in front
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of me, and as I think of things, I write it down so I don't have to remember it in the
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All right, it's 851, and I realized something that I should probably mention too that's
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a bit silly, but something that I do nevertheless.
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I'm wearing my, like, I don't know if I'd call it my shipping uniform, but I have a
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particular like pair of set of clothes that I like to wear on days that I've shipped things.
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Not because I'm particularly superstitious, like that's not really for that reason, it's
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just like I have such positive associations with this outfit that I feel happier if I
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wear it, and so it makes, you know, on a day when it's a bit more stressful.
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And so it's my, I have what I call my Captain America Daring Fireball shirt, which is the
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gray one with just the star in the middle, with no words.
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And on top of that, I have my 2010 WWDC, I should call it like the light cloth jacket
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that came with that, and that sort of uniform is, I have a lot of positive associations
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I've worn it on various occasions that have worked out well for me and that I have kind
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of nice feelings with, so it's like, this is kind of funny when I'm getting dressed
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this morning that I feel like I'm like some kind of major league pitcher or someone who
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has a particular thing that they need to do.
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It's like, you know, I'd be fine if I didn't launch in my shipping outfit, but it is something
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that I wear nevertheless.
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All right, about eight minutes to go.
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All right, it's 8.53 now.
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I probably shouldn't care as much about this as I do, but I've just been spending the
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last few minutes just writing and rewriting the tweet that I'm going to send to like kind
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of announce it.
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It's amazingly how difficult writing like 120 characters description is, where you want
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it to be short and punchy and attention grabbing but concise.
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Like right now I have just, I'm delighted to introduce Workouts++, a fully customizable
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workout app for the Apple Watch, which I think is what I want, and then just a link to the
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app in the store, because if I do go make it too wordy or complicated, then it's harder
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for people to scan.
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And really, all I want people to do is click on that link.
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So I want to keep it like short and punchy, and then have them like, here, go and look
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at this if they want it.
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But you know, never as much so much thought been put into just 120 characters.
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All right, it is 8.59.
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I'm watching a clock tick the seconds towards nine o'clock.
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The funny thing about launching an app is that it's actually kind of anticlimactic because
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like you hit the button to release it out into the world.
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And then it doesn't actually go out into the world right away.
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There's always this lag and caching delay that happens in the App Store.
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And so you kind of hit go.
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And then you just kind of sit around for hopefully a few minutes, you know, sometimes it can
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be a couple hours, which is a nightmare.
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But hopefully, it'll just be a few hours or like a few minutes, like 15, 20 minutes or
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something like that.
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But see, here we go.
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It is now 8.59.
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So 10, 9, 8, 7, gosh, 6, 5, 4, 3, 2, 1.
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And it's nine o'clock.
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So the app is now on its way to being released and out in the world.
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So we'll check back in whenever the app actually seems to have propagated in the App Store.
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So I'm just going to be sitting there constantly refreshing the App Store, trying the link
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that I got from iTunes Connect and just keep trying it until it works, I guess.
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Nine o' nine a.m. and I'm just sitting here reading the word "item not available."
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The item you've requested is not currently available in the US App Store over and over
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and over again.
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I just keep hitting refresh, waiting for it to propagate, which I knew would happen, but
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is frustrating and annoying, nevertheless.
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It's one of these tricky things where I think, like, should I have, you know, like, hit the
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button to release like a while ago, but then you have other issues because then it's like
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out in the world, but you're not really like responsive and on top of it.
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So I think this is probably the best way to do it.
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And hopefully it just doesn't take too long.
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But I will say reading that, you know, your item is not available over and over and over
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again is a little bit frustrating.
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Oh, the "not available" has been replaced with a loading label with a spinner that doesn't
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So that seems like progress.
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Okay, 9 13 a.m.
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It is now loading correctly on the iPhone, but not in iTunes.
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So we are getting closer, probably any minute now.
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All right, 9 17 a.m. and the moment has come.
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I'm about to publish my blog posts, send out my tweets and sit back and see what happens.
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It's a real thing now, I guess.
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It's like crossing the Rubicon can come back, which is good and bad.
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Good in the sense that it will finally be out there.
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When you work on something for so long, you get so in your head about it and go back and
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forth about if it's good, if it's bad, what people will think.
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You know, now you're actually getting to the point that it is what it is.
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It'll either be good or it won't be.
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And we'll find out in a moment.
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So here I am.
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I'm sending out the tweets, publishing the blog posts.
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And we're away.
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Let's see what happens.
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Initial reactions are a bit I don't even know what to say.
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It's like it's always so weird when you get like you start getting questions back, which
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Like, you know, people interested in the app, trying it out.
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It's like overall, I'd say generally positive for the first 10 minutes.
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Obviously, 10 minutes doesn't really make a nap.
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But it's definitely just kind of a wait and see, I guess.
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You know, in general, I think it's an app like this.
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So I work out.
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Plus it's all about like this highly customizable workout app.
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So it's like, if you need it, or you know, if you're the kind of person who would use
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it, you'll know it.
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And if not, it's like, of no use to you, which is definitely something that I think I'm seeing.
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Um, yeah, it's just out in the world, I guess.
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I had my first review published about it on Mac stories, which is always a bit of an honor.
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I mean, it's the best way to say it.
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It's like it's just crazy to read someone, you know, sort of give a thoughtful rundown
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of your app, how they use it, how they might have it like it.
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In this case, it was a very positive review, which is super cool to hear.
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I will say I always read those reviews that with in the back of my mind, there's a little
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bit of apprehension, just because you just it's like, you never want to if they miss
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something or they don't like it, like there's always that kind of funny thing.
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But um, in this case, it was it was lovely.
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And John, before he wrote it, it was very kind.
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But it is always kind of funny to read.
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Now I just kind of sit back and wait.
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We would think about putting an app out into the world is that there's honestly not much
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to be done in the near term is less, you know, suddenly you're flooded with bug reports or
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problems or issues, but so far, so good.
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Now also starts the period where I'll start refreshing the top charts kind of compulsively,
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even though they tend to take a long, long time to actually update.
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So like not showing up there for even like a day doesn't really mean anything in terms
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of your first day sales.
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But especially given that the app is kind of expensive, I mean, expensive, but I guess
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depends on what you mean.
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It's $4 now it'll be $5 after January 2, but there's a good chance it won't rank too high
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in that kind of way because it's not a it's not gonna have quite the same volume.
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But I'll nevertheless, I'll just sit there refreshing those pages over and over again,
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hoping to see it show up.
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Okay, it is now 10 o'clock.
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So about an hour since the app hit the App Store.
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Things are good.
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About what I would have expected maybe hope for, if I'm honest, I kind of wish there'd
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be a little bit more interest in the app.
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But I mean, who knows?
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It's also there's so many confounding variables.
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It's like the week before Christmas, people are probably on vacation more, which is, you
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It's I launched at this time of year, just because obviously, it's a good thing for New
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Year's resolutions and that type of thing.
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But it's definitely a slower time.
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So there's not quite as much attention, perhaps, which is a weird thing to say, like, it's
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a bit presumptuous to be like, Oh, I don't deserve all this attention.
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But nevertheless, you know, that's certainly how I you always hope for a lot.
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But the response has been positive.
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It's been kind of fun going back and forth with people on Twitter about, you know, what
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their hopes are for the apps and expectations.
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I just had somebody who said that they might be using it soon to when they go and run a
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marathon, which I've QA'd the app quite a lot.
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And I've had some pretty long running workouts to test it out.
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That is a little bit terrifying to me.
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So someone using my app while they go out and run a marathon, just in case something
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did happen to go wrong.
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But you know, certainly encouraging, nevertheless, that they like the concept that much that
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that's what they would do.
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Okay, so it's about 1030.
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And things are settling down.
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I'm asked, just on Twitter, if there were any questions people had about what it's like
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to launch a app that I thought might be interesting to address on, you know, in this little, I
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guess, audio diary.
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Um, I had someone ask, how do I time things given how unreliable app store propagation
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And you just kind of guess.
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In my experience is usually pretty good.
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And you just kind of hope for the best.
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I found that it's better to manually release an app at a particular time.
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So in this case, I released at nine o'clock.
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That's generally better than releasing it earlier.
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And then like the night before, which has some benefits, then you just kind of have
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this out in the world when you're not really able to be responsive to customers or problems
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or issues or promotion.
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And so in general, I prefer to not put it out too much before.
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I've definitely done something where rather than like this morning, I did it at nine o'clock.
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I've definitely done it at like seven in the morning, right in the morning, East Coast
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time, then you have a bit more control over it.
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But you just kind of hope for the best honestly.
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And sometimes it works.
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Sometimes it doesn't.
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I had someone ask about a kind of initial wave of feedback you get, which is interesting.
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Like it's definitely this blessing and this curse where you kind of, you A, you find out
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the gaps in your app.
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You know, so obviously the things and really even moreover, the gaps in your communication
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about your app.
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So like the biggest feedback that you get, if someone asks you if your app has a feature
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that it does have, then in some ways you've clearly like somewhere in your marketing,
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you haven't been clear about how the app works or features.
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And so it's good to get that feedback so you can update your marketing.
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Otherwise you just wait to hear from people because you get this reaction about, you know,
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it's like you can no matter how much you think about an app ahead of time, it's definitely
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always coming at it from your perspective and your view.
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And you start to get other people's perspective of like things they would like.
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I mean, my favorite feedback I always is I love the app.
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I wish it did X because that is coming from a place of like, they're, you know, they're
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using it in a way that, you know, they like it.
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They like it this much of it.
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And then they wish it did this other thing, though the reality is that kind of feedback,
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especially for an app like a workouts app is really the quality version of that is really
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going to be coming in the next like week or so after people actually use it for workouts.
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Because I think the workout app is like those people have hopefully downloaded it and you
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know, they're not really going to know if it works for them until they've gone out and
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done it a few times.
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Let's see other questions.
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How am I coordinating with the press?
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If I'm honest, I mean, I have a couple of people who I know in the press who I have
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reached out to this time of year, like I was saying a little bit ago, it's a really tricky
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time, I think because people are so tied up with a lot of end of year stuff.
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And so it from a press perspective, has not been a particularly full, like full court
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press in that way.
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Like it's very much more of just like a, I've reached out to a few people I know, I'm making
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sure that I'm very available.
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Like if someone emails me or tweets me or reached it out to me in any way, I like I'm
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trying to be very responsive.
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But I'm not really be doing anything more than that.
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I had someone ask if it so I wrote this app in Swift, if I expect to continue doing that
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going forward, I do, I expect to write all my new apps in Swift from here on out.
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Getting into the reasons why is off would be a whole other would be a whole episode
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unto itself.
00:16:42
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But I expect to do it mostly like the short version is, this is clearly where Apple is
00:16:46
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going and if this is where I'm going to set up my tent and make my living, then I need
00:16:50
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to just like get on board with that.
00:16:52
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Whether it's my preference or my ideal or not, that doesn't, it's kind of completely
00:16:56
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And ultimately I just need to get on the bus because otherwise I'll get left behind.
00:17:02
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It is now 1105, so a couple hours after launch and I'm going to walk away from my computer.
00:17:12
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It is a kind of a funny thing when you just, I don't even know how to describe the feeling
00:17:17
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of just this.
00:17:18
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It's just like nervous energy, like bubbling around, like just sort of like you keep checking
00:17:24
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things even though there's nothing really changing.
00:17:26
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Like okay, I can see right now there've been 519 clicks on one of the links that I put
00:17:36
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Okay, that's great.
00:17:37
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I can reload it and see there are 558, there's more people, but like that doesn't mean anything.
00:17:44
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It's kind of meaningless.
00:17:45
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And so I'm just sitting here refreshing things that don't really matter or change.
00:17:50
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And so this is usually the part of the morning where I will be like, okay, I need to get
00:17:54
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up and walk around.
00:17:55
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I guess maybe what I really should do since I made a workout app, maybe I should go for
00:17:59
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a walk and start a workout running while I do it.
00:18:03
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All right, now it's about one o'clock and things are just settling down probably I'd
00:18:11
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I'm sort of, it was hard to actually take a break from watching and monitoring everything.
00:18:18
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One trick I do usually try to do, I went and had lunch with my family upstairs.
00:18:23
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I work from home and so it's something I can do every now and then, but especially on a
00:18:27
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launch day, it's nice to take a step back from the computer and kind of force myself
00:18:31
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►
to not just watch numbers changing.
00:18:35
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So that was good.
00:18:37
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►
Now it's just sort of settling in, getting a lot of feedback in the way you expect.
00:18:42
◼
►
And one thing I will say that I've definitely learned is to try to be very careful about
00:18:48
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what you say on lunch day, because it's easy to kind of be like, someone asks the feature
00:18:51
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is like, yes, of course, that, that, that, that too, of course.
00:18:54
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And instead to try and just be a bit more thoughtful.
00:18:56
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Like obviously some of the things people are asking for are things that I was expecting
00:18:59
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to do anyway.
00:19:01
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And so it's not a problem to say like, yep, that's on the roadmap on something that I'm
00:19:05
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working on something I'm thinking of doing.
00:19:08
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►
But it is, you know, definitely don't get too carried away is probably some good advice.
00:19:12
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But yeah, from here on things, I'll probably settle down a bit.
00:19:15
◼
►
I'll probably check in once or twice more in the day, but you know, now things are out
00:19:20
◼
►
and it's just sort of in the world.
00:19:22
◼
►
I still keep checking the app store and haven't showed up in any of the charts, which is fine,
00:19:26
◼
►
It's always a bit discouraging because it's like, you never really, it's like the reason
00:19:30
◼
►
I want to show up in the charts is mostly just like, is anybody actually buying it?
00:19:34
◼
►
Because you never really know until you show up in the charts, but all indications point
00:19:39
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to that that is something that is happening.
00:19:41
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►
So I'm not too worried, but I will definitely feel better once I see, even if it's, you
00:19:45
◼
►
know, 150th, like all the way at the bottom of the chart, but it's just kind of that last
00:19:51
◼
►
confirmation step.
00:19:52
◼
►
All right, it is now 2.45 and I finally started showing up in the charts.
00:20:02
◼
►
The app appeared first at 53 in the top paid chart for the health and fitness category,
00:20:09
◼
►
which is completely meaningless and utterly useless because obviously that means nothing
00:20:16
◼
►
I have no idea what that means sales wise.
00:20:18
◼
►
And because as best I can tell, like sales are kind of this sliding, moving average scales
00:20:24
◼
►
situation thing.
00:20:25
◼
►
It doesn't really mean anything at all, but it means one thing.
00:20:30
◼
►
And one thing that makes me very glad, it means that at least one person has bought
00:20:34
◼
►
the app because you wouldn't rank at all if that is not the case.
00:20:37
◼
►
Well, obviously I kind of knew that someone had bought the app.
00:20:39
◼
►
There is something assuring about that and nice.
00:20:44
◼
►
And so it's kind of cool.
00:20:45
◼
►
At 53, hopefully it inches its way up at this point and kind of peaks a little bit higher
00:20:52
◼
►
than that hopefully, but we'll see.
00:20:55
◼
►
I don't really know where to go with an app like this.
00:20:59
◼
►
It's paid up front, which I did largely because I figure if you have an Apple Watch in order
00:21:05
◼
►
for this app to be useful to you, like you're a narrower group.
00:21:09
◼
►
And then if you don't want to use the built-in workout app, like you're even narrower still.
00:21:14
◼
►
And so my addressable market is just so much narrower that in order for it to make any
00:21:18
◼
►
sense financially, I need to do, you know, sort of have a reasonably high price.
00:21:25
◼
►
And so I went with paid up front, which certainly slows things down a little bit.
00:21:28
◼
►
But encouraging to see certainly that it's up and it's ranking and now I can just kind
00:21:34
◼
►
of keep an eye on things and see where they go from here.
00:21:38
◼
►
Now I think it is time has come to wind down this audio diary of today and close out with
00:21:47
◼
►
my last few kind of closing thoughts.
00:21:48
◼
►
Now that the app is out, it's successful.
00:21:51
◼
►
There weren't any crazy bugs or issues or things.
00:21:55
◼
►
And so overall it was a pretty good day.
00:21:57
◼
►
Before I kind of wrap up with my closing thoughts in summary, I would like to thank this week's
00:22:03
◼
►
Under the Radar sponsor, which is Pingdom, who is one of those great sponsors who is
00:22:11
◼
►
a service I both have used and love for many years.
00:22:15
◼
►
And you can use Pingdom to monitor your websites and servers.
00:22:18
◼
►
You'd go to Pingdom.com/Radar where you'll get a 14-day free trial.
00:22:22
◼
►
And if you use the offer code radar at checkout, you'll get 50% off your first invoice, which
00:22:27
◼
►
is pretty cool.
00:22:28
◼
►
Pingdom is a great service.
00:22:30
◼
►
I use them and have for many years.
00:22:32
◼
►
It's a very straightforward process.
00:22:35
◼
►
You set them up with a URL that you want to monitor.
00:22:37
◼
►
It lets you know when it's up or down, which of course you can do a lot more complicated
00:22:42
◼
►
You can monitor contact forms, e-commerce check-ins, logins, all kinds of things.
00:22:46
◼
►
I coincidentally even used them last week to try and work out when AirPods were going
00:22:52
◼
►
to be available.
00:22:53
◼
►
I just pointed Pingdom at the store page for AirPods and said, you know, this page should
00:22:59
◼
►
contain the word "unavailable."
00:23:00
◼
►
And as soon as the word "unavailable" disappeared, I got a notification from Pingdom saying that
00:23:05
◼
►
it was time for me to go and order my AirPods, which is obviously not the usual commercial
00:23:10
◼
►
application for something like this, but it works great.
00:23:13
◼
►
They're a very reliable service.
00:23:15
◼
►
I've never had any problems with them.
00:23:17
◼
►
And all you need to do is point them at a URL and they'll take care of the rest.
00:23:20
◼
►
So if any of that sounds good to you, head over to Pingdom.com/Radar.
00:23:24
◼
►
Get a 14-day free trial.
00:23:25
◼
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And if you use the code radar, you'll get 50% off your first invoice.
00:23:29
◼
►
Okay, so closing thoughts about today.
00:23:34
◼
►
It's a weird thing to say, but overall, I would say that I'm glad that the launch went
00:23:41
◼
►
well and was successful.
00:23:42
◼
►
It did what it...it went as well as could be expected from a technical perspective.
00:23:47
◼
►
The response has all been fairly positive.
00:23:49
◼
►
You never know if you're going to get a lot of negativity on launch day, and thankfully
00:23:53
◼
►
I haven't had any of that.
00:23:54
◼
►
If I'm totally and brutally honest with myself, I do think I'm slightly disappointed just
00:24:01
◼
►
in terms of the volume of response.
00:24:04
◼
►
It's a weird thing to say.
00:24:05
◼
►
The app is, I'm sure, it's doing well, but I think in the run-up to launching an app,
00:24:13
◼
►
you put so much time and energy and effort into it that you always kind of...you can
00:24:18
◼
►
start getting ahead of yourself and start having these kind of wild expectations or
00:24:22
◼
►
dreams about something.
00:24:24
◼
►
And it's going to be hard for those to be realized in a practical way, especially in
00:24:29
◼
►
the modern app store and with kind of the constraints on it and the time of year and
00:24:33
◼
►
all kinds of things.
00:24:34
◼
►
I mean, there's always going to be a lot of excuses or explanations that I could come
00:24:37
◼
►
up with for why it went as it did.
00:24:39
◼
►
And obviously, this is a bit early too.
00:24:41
◼
►
It's just the first few hours.
00:24:42
◼
►
I mean, the app has only been out in the world for a couple of hours, but you kind of want
00:24:46
◼
►
that first launch to feel good.
00:24:49
◼
►
And like I said, I'm not disappointed in so far as it went nowhere, but you always
00:24:54
◼
►
kind of in the back of your mind maybe have this hope of it just kind of running away
00:24:59
◼
►
from you and being bigger than you expect.
00:25:02
◼
►
It's like...and I wouldn't say like I'm underwhelmed by the response, but maybe I'm just like exactly
00:25:08
◼
►
Like this was...and I'm not over or under what I was expecting.
00:25:12
◼
►
It was just sort of right there, which is in its own weird way disappointing, but not
00:25:16
◼
►
disappointed if that makes any sense.
00:25:19
◼
►
But yeah, so we'll see where we go from here.
00:25:21
◼
►
Now begins the actual process of collecting all this feedback, taking it in and analyzing
00:25:27
◼
►
it, working out what makes sense to make changes in the applications, going back and working
00:25:31
◼
►
on all of my other applications that have been kind of in a bit of more of a holding
00:25:35
◼
►
pattern as I focus so much on Workouts++, though for Monastar, I won't start that until
00:25:40
◼
►
tomorrow just because I'm a bit fried after today.
00:25:45
◼
►
It's just a lot of emotional and sort of anxious energy that goes through you that I doubt
00:25:50
◼
►
it would be any good at actually developing.
00:25:54
◼
►
But yeah, this is what a launch day looks like.
00:25:57
◼
►
Hopefully that was useful or interesting to you.
00:25:59
◼
►
Obviously this is a very different episode than we normally do on Under the Radar.
00:26:03
◼
►
Marco is not even here, but I thought it would be something that would be interesting to
00:26:08
◼
►
do and to talk about and to try something new.
00:26:11
◼
►
Both as a creator, I can say that it's always fun to do something new and different just
00:26:14
◼
►
because it allows me to kind of get outside of what I normally do and try something.
00:26:22
◼
►
Hopefully as an audience you find that useful as well.
00:26:24
◼
►
But otherwise, you know, probably be back to when we normally schedule programming next
00:26:30
◼
►
But now we have Workouts++ out in the world.
00:26:34
◼
►
If you listen all the way to this and you want to check out the app, I'll definitely
00:26:36
◼
►
have a link to it in the show notes.
00:26:38
◼
►
It's a workout tracker for the Apple Watch that I'm quite fond of, as you may have guessed.
00:26:44
◼
►
If you do any kind of working outs and want some customization, it's a great place to
00:26:48
◼
►
Alright, thank you so much for listening.
00:26:50
◼
►
[BLANK_AUDIO]