Connected

00:00:00 ◼   ► Good evening and welcome to episode 574 of Connected on Relay. This episode is sponsored by Squarespace. I am your Ricky Benchman, Federico Vitici, and it's my pleasure to present on this episode Mr. Stephen Hackett. Hi, Stephen.

00:00:22 ◼   ► Hey. Wow, that was... It was so fast. It was incredible.

00:00:30 ◼   ► That's how I talk in Italian, yes.

00:00:33 ◼   ► What's the Italian word for connected?

00:00:35 ◼   ► Connesso.

00:00:37 ◼   ► Could you type that in the document? I'm going to make that the chapter name.

00:00:41 ◼   ► C-O-N-N-E-S-S-O.

00:00:45 ◼   ► Oh, there's an extra S in there. I wasn't expecting.

00:00:48 ◼   ► Yeah, it's like espresso. There's an extra, you know.

00:00:50 ◼   ► Okay, well, hello. I am Stephen Hackett. I just sound like this.

00:00:57 ◼   ► And welcome to the show, Mike Hurley.

00:01:00 ◼   ► Well, at you monks. We're all going back to our roots today.

00:01:06 ◼   ► We're on the radio. Okay.

00:01:09 ◼   ► We're all back together after a couple of weeks of rotating members.

00:01:16 ◼   ► I missed you last week, but now we're back and it's time for follow-up.

00:01:20 ◼   ► Yes.

00:01:22 ◼   ► Matthew wrote in about the Beats Case Plus Stand that you can get.

00:01:27 ◼   ► Yep.

00:01:28 ◼   ► Matthew said,

00:01:29 ◼   ► Got a new iPhone as well as the Beats Case with the clever strap and little horizontal stand.

00:01:34 ◼   ► I realize it's not too useful, though, as the iPhone can't handle notifications on a locked screen and landscape.

00:01:41 ◼   ► Not something I'd considered.

00:01:45 ◼   ► Well, I mean, I wouldn't say it's not useful, though.

00:01:49 ◼   ► I would say that you have a very particular use case.

00:01:53 ◼   ► Like, if you want to watch video, which I think is more what this is for, it's perfect, right?

00:01:59 ◼   ► Because now you can just stand your phone up and do stuff.

00:02:02 ◼   ► I do feel like, to get to Matthew's point, I feel like Standby could or should have some kind of notification integration.

00:02:11 ◼   ► Doesn't it?

00:02:12 ◼   ► Live activities, it does.

00:02:15 ◼   ► It shows you your live activities.

00:02:16 ◼   ► Hang on.

00:02:17 ◼   ► But I don't think it shows you your notifications.

00:02:19 ◼   ► Send me a text.

00:02:21 ◼   ► Okay.

00:02:22 ◼   ► My phone is in Standby mode.

00:02:24 ◼   ► I don't use Standby very much, so...

00:02:29 ◼   ► Do you, do you, uh, are you in a focus mode?

00:02:32 ◼   ► Nope, nope.

00:02:33 ◼   ► Yeah, I got a text from you.

00:02:34 ◼   ► What, it shows on your screen?

00:02:36 ◼   ► Yeah, so the problem is the Beats case doesn't put the phone in Standby.

00:02:40 ◼   ► Right?

00:02:42 ◼   ► I don't think.

00:02:43 ◼   ► Oh, that's the issue here.

00:02:45 ◼   ► I think that's the issue, because Standby...

00:02:47 ◼   ► Unless you're charging.

00:02:48 ◼   ► You have to be charging, right?

00:02:49 ◼   ► You have to connect it to a MagSafe charger, and, uh...

00:02:54 ◼   ► And then you get it.

00:02:56 ◼   ► I mean, it would be cool if the case could trigger this.

00:02:59 ◼   ► Or you could just enter it.

00:03:00 ◼   ► Like, you could just tell your phone,

00:03:02 ◼   ► Hey, go in Standby mode.

00:03:04 ◼   ► Because I think there are other times Standby mode could be useful.

00:03:07 ◼   ► Like, you know, if you're doing something in the kitchen,

00:03:10 ◼   ► and the phone's just down on the counter,

00:03:11 ◼   ► like, you want to see your timer really big, right?

00:03:14 ◼   ► Standby is really interesting,

00:03:15 ◼   ► but it's really limited because you have to have a charger,

00:03:18 ◼   ► or the phone has to be, um, horizontal.

00:03:21 ◼   ► But maybe there's opportunity there.

00:03:24 ◼   ► Yeah, I genuinely think the main use of this kickstand

00:03:28 ◼   ► is for watching video on your iPhone.

00:03:30 ◼   ► Yeah.

00:03:30 ◼   ► Like, that you would put your iPhone on a flat surface,

00:03:34 ◼   ► and you're not having to hold it.

00:03:35 ◼   ► Horizontal video.

00:03:36 ◼   ► Yeah, like God intended.

00:03:37 ◼   ► Yeah, exactly.

00:03:39 ◼   ► It's one of my main uses of my PopSocket,

00:03:42 ◼   ► is that I can just stand my phone up

00:03:44 ◼   ► and watch video on my phone.

00:03:46 ◼   ► So, reframe it.

00:03:49 ◼   ► I saw that case when we were in Memphis.

00:03:50 ◼   ► That is a very well-made, like, case.

00:03:54 ◼   ► Such a genius little idea.

00:03:55 ◼   ► It's way better than the Beats case last year.

00:03:58 ◼   ► Do you remember how cheap that thing felt?

00:04:01 ◼   ► And it was, like, super glossy.

00:04:02 ◼   ► Yes.

00:04:03 ◼   ► I still don't love it, but they did.

00:04:06 ◼   ► It's still glossy.

00:04:06 ◼   ► Yeah, it is.

00:04:07 ◼   ► But I think they did a good job with it.

00:04:09 ◼   ► If you, if that's what you're looking for,

00:04:12 ◼   ► I think it's a good option.

00:04:13 ◼   ► Mm-hmm.

00:04:14 ◼   ► Okay.

00:04:16 ◼   ► Talking about fitness apps,

00:04:18 ◼   ► do you want to catch people up on

00:04:19 ◼   ► what you were trying to achieve

00:04:21 ◼   ► and some alternatives?

00:04:22 ◼   ► Well, yeah.

00:04:23 ◼   ► So, I'm using Athletic,

00:04:25 ◼   ► and I've had another week with this app,

00:04:26 ◼   ► and just I'm in love with this app.

00:04:28 ◼   ► I think it's so cool.

00:04:29 ◼   ► But Anastasia wrote in and said,

00:04:31 ◼   ► I wanted to add two sibling apps

00:04:33 ◼   ► that do a similar thing,

00:04:35 ◼   ► minus the AI element,

00:04:36 ◼   ► Gentler Streak and The Outsiders.

00:04:38 ◼   ► Both are made by the same team,

00:04:40 ◼   ► but geared towards different types of athletes,

00:04:41 ◼   ► Gentler Streak being more casual activity,

00:04:44 ◼   ► and The Outsiders being more intense.

00:04:46 ◼   ► Both use your vitals, daily activity,

00:04:48 ◼   ► and even menstrual cycle

00:04:49 ◼   ► to give an ideal effort suggestion

00:04:51 ◼   ► without burning out.

00:04:52 ◼   ► I will say, like,

00:04:53 ◼   ► Athletics, AI part,

00:04:56 ◼   ► it's not what's powering the whole app.

00:04:59 ◼   ► It's just like,

00:05:00 ◼   ► you can go into certain modes,

00:05:01 ◼   ► and like,

00:05:02 ◼   ► say you want to get an idea of your,

00:05:05 ◼   ► just like I did it today, right?

00:05:07 ◼   ► You can go into a workout,

00:05:08 ◼   ► and you can use the on-device models

00:05:11 ◼   ► to kind of give you a text summary

00:05:13 ◼   ► of the workout,

00:05:13 ◼   ► which I actually find to be quite useful,

00:05:15 ◼   ► because it's,

00:05:16 ◼   ► it's like,

00:05:17 ◼   ► just gives me a thing I can read

00:05:18 ◼   ► about a bunch of the data.

00:05:20 ◼   ► But aside from that,

00:05:21 ◼   ► it's just pulling in the data

00:05:23 ◼   ► and the information

00:05:23 ◼   ► and displaying it all together

00:05:25 ◼   ► in a way that makes a lot of sense to me.

00:05:27 ◼   ► Gentler Streak,

00:05:29 ◼   ► I've seen,

00:05:30 ◼   ► I know is a very,

00:05:31 ◼   ► it's like,

00:05:32 ◼   ► successful app,

00:05:33 ◼   ► and it's very popular.

00:05:34 ◼   ► It's just not really one

00:05:35 ◼   ► that I've ever spent too much time with,

00:05:36 ◼   ► because like,

00:05:37 ◼   ► the Streak part

00:05:38 ◼   ► never really appealed to me.

00:05:40 ◼   ► It's probably much more than that

00:05:42 ◼   ► at this point.

00:05:43 ◼   ► So maybe I'll give it another go.

00:05:44 ◼   ► The Outsiders is definitely

00:05:46 ◼   ► what I'm trying to get away from,

00:05:48 ◼   ► from though,

00:05:48 ◼   ► which is like an app for athletes.

00:05:50 ◼   ► Like that's not,

00:05:51 ◼   ► like that was the issue I was,

00:05:53 ◼   ► athletes,

00:05:54 ◼   ► there's the issue I was having with Whoop,

00:05:56 ◼   ► which is like,

00:05:57 ◼   ► it was too focused on a type of fitness

00:06:01 ◼   ► that I am not doing,

00:06:03 ◼   ► you know?

00:06:03 ◼   ► Yeah.

00:06:05 ◼   ► I'll give Gentler Streak another go,

00:06:08 ◼   ► see what that's like.

00:06:09 ◼   ► But I'm really enjoying Athletic.

00:06:11 ◼   ► I think the app is wonderful.

00:06:14 ◼   ► I have it downloaded,

00:06:15 ◼   ► but I have not played with it much.

00:06:18 ◼   ► I need to do that next week.

00:06:19 ◼   ► You really should,

00:06:20 ◼   ► because it's just like,

00:06:22 ◼   ► it's an app that you,

00:06:25 ◼   ► you don't really have to do much to use it.

00:06:28 ◼   ► You know,

00:06:29 ◼   ► like you're not having to enter data

00:06:31 ◼   ► or anything like that.

00:06:32 ◼   ► It's just pulling the information

00:06:34 ◼   ► from your health app.

00:06:36 ◼   ► So yeah,

00:06:37 ◼   ► I'm a big fan.

00:06:38 ◼   ► I'm a big fan.

00:06:39 ◼   ► Yeah.

00:06:39 ◼   ► Moving on,

00:06:42 ◼   ► we need to say goodbye

00:06:44 ◼   ► to an old friend.

00:06:45 ◼   ► I'm going to read

00:06:47 ◼   ► from an Apple support document.

00:06:48 ◼   ► The Clips app

00:06:51 ◼   ► is no longer being updated

00:06:53 ◼   ► and will no longer be available

00:06:56 ◼   ► for download

00:06:57 ◼   ► for new users

00:06:58 ◼   ► as of October 10th,

00:07:00 ◼   ► 2025.

00:07:01 ◼   ► You can continue to use Clips

00:07:04 ◼   ► on iOS 26

00:07:05 ◼   ► and iPadOS 26

00:07:07 ◼   ► or earlier.

00:07:09 ◼   ► Save your Clips videos

00:07:10 ◼   ► to your photo library

00:07:12 ◼   ► or another location.

00:07:13 ◼   ► Rest in peace.

00:07:15 ◼   ► Rest in peace,

00:07:18 ◼   ► suffering Clips.

00:07:19 ◼   ► Terrible.

00:07:19 ◼   ► I saw someone,

00:07:20 ◼   ► I wish I had written this down.

00:07:22 ◼   ► It was like,

00:07:22 ◼   ► it was a poster

00:07:24 ◼   ► that I had seen

00:07:24 ◼   ► on a social network

00:07:25 ◼   ► is the problem these days.

00:07:26 ◼   ► That narrows it down.

00:07:27 ◼   ► Because I can't,

00:07:29 ◼   ► that's the issue.

00:07:30 ◼   ► They're all the same.

00:07:31 ◼   ► That's the problem.

00:07:32 ◼   ► I don't know

00:07:32 ◼   ► where I saw it.

00:07:33 ◼   ► And at the time

00:07:35 ◼   ► that I saw it,

00:07:36 ◼   ► I didn't know

00:07:36 ◼   ► that I wanted

00:07:37 ◼   ► to bring it up.

00:07:37 ◼   ► So here we are.

00:07:39 ◼   ► Apple as the,

00:07:41 ◼   ► like the camera company,

00:07:43 ◼   ► why can't they make

00:07:46 ◼   ► a consumer level

00:07:47 ◼   ► video editing app?

00:07:49 ◼   ► Like this should be an app

00:07:53 ◼   ► that they maintain

00:07:54 ◼   ► and is successful.

00:07:56 ◼   ► Like TikTok can do it.

00:07:58 ◼   ► Instagram can do it.

00:08:00 ◼   ► Apple should be able

00:08:01 ◼   ► to do this.

00:08:02 ◼   ► Like this today,

00:08:03 ◼   ► like in the today's market,

00:08:04 ◼   ► this is a type of app

00:08:07 ◼   ► that they should have,

00:08:08 ◼   ► maintain and do stuff with.

00:08:11 ◼   ► So that's,

00:08:12 ◼   ► that's my thought on this.

00:08:14 ◼   ► Like maybe they were

00:08:15 ◼   ► too early with Clips,

00:08:16 ◼   ► right?

00:08:16 ◼   ► Because like people

00:08:17 ◼   ► weren't really making shorts

00:08:18 ◼   ► so much at that point.

00:08:20 ◼   ► I guess people were using it

00:08:21 ◼   ► for like Instagram stories,

00:08:22 ◼   ► I guess,

00:08:22 ◼   ► whatever it came along.

00:08:23 ◼   ► But this is a thing

00:08:25 ◼   ► that they should,

00:08:25 ◼   ► should be making

00:08:27 ◼   ► and they're not making it.

00:08:29 ◼   ► and I find that

00:08:30 ◼   ► to be odd.

00:08:31 ◼   ► Hmm.

00:08:32 ◼   ► Yeah,

00:08:33 ◼   ► you're not wrong.

00:08:34 ◼   ► It's,

00:08:35 ◼   ► of all the apps

00:08:36 ◼   ► that they,

00:08:37 ◼   ► like of all these

00:08:38 ◼   ► like side projects

00:08:39 ◼   ► that they made

00:08:40 ◼   ► over the years,

00:08:41 ◼   ► remember,

00:08:41 ◼   ► what was it called?

00:08:42 ◼   ► Music memos?

00:08:43 ◼   ► Yeah,

00:08:44 ◼   ► music memos.

00:08:44 ◼   ► Invites.

00:08:46 ◼   ► Cards.

00:08:48 ◼   ► Cards.

00:08:49 ◼   ► Cards were ruled though.

00:08:50 ◼   ► Cards was like amazing.

00:08:52 ◼   ► Like this one,

00:08:53 ◼   ► this one,

00:08:54 ◼   ► they should have done

00:08:55 ◼   ► something more probably.

00:08:57 ◼   ► I don't know.

00:09:01 ◼   ► I wonder if it was

00:09:04 ◼   ► a little,

00:09:06 ◼   ► like a little disconnected.

00:09:10 ◼   ► So like TikTok

00:09:11 ◼   ► and Instagrams

00:09:13 ◼   ► is what called edits?

00:09:14 ◼   ► Is that what they call theirs?

00:09:15 ◼   ► Correct.

00:09:15 ◼   ► Yeah.

00:09:16 ◼   ► like they have a pipeline

00:09:17 ◼   ► to the social network.

00:09:18 ◼   ► Right.

00:09:20 ◼   ► And

00:09:21 ◼   ► clips,

00:09:22 ◼   ► you could,

00:09:24 ◼   ► I think you could export,

00:09:25 ◼   ► like you could export the file,

00:09:26 ◼   ► but it,

00:09:27 ◼   ► it wasn't first party

00:09:28 ◼   ► in the sense

00:09:29 ◼   ► that it wasn't built

00:09:30 ◼   ► by TikTok

00:09:31 ◼   ► or Instagram

00:09:31 ◼   ► or whoever.

00:09:32 ◼   ► And I wonder if that

00:09:34 ◼   ► just made it sort of

00:09:35 ◼   ► like,

00:09:36 ◼   ► well,

00:09:37 ◼   ► I'm going to post a TikTok,

00:09:38 ◼   ► you know,

00:09:39 ◼   ► CapCut's pretty good.

00:09:40 ◼   ► I'm just going to use

00:09:41 ◼   ► the thing that works

00:09:42 ◼   ► with the thing.

00:09:42 ◼   ► And I wonder if

00:09:43 ◼   ► because clips wasn't

00:09:45 ◼   ► associated with

00:09:46 ◼   ► the network

00:09:47 ◼   ► that it was kind of,

00:09:48 ◼   ► kind of like

00:09:50 ◼   ► out of sight,

00:09:50 ◼   ► out of mind

00:09:51 ◼   ► for some people.

00:09:52 ◼   ► I don't know.

00:09:52 ◼   ► That's,

00:09:53 ◼   ► that's just like

00:09:53 ◼   ► off the cuff

00:09:54 ◼   ► sort of,

00:09:55 ◼   ► sort of guess.

00:09:56 ◼   ► I mean,

00:09:57 ◼   ► in the,

00:09:59 ◼   ► in the kind of like

00:10:00 ◼   ► the inverse of it,

00:10:00 ◼   ► the,

00:10:01 ◼   ► yes,

00:10:01 ◼   ► like the reason

00:10:02 ◼   ► that I think

00:10:05 ◼   ► Kate found it

00:10:05 ◼   ► that it was Joe Steele

00:10:06 ◼   ► that said this post

00:10:07 ◼   ► because there's a link

00:10:08 ◼   ► here in the,

00:10:08 ◼   ► in the discord

00:10:09 ◼   ► and that would make

00:10:10 ◼   ► a lot of sense

00:10:10 ◼   ► that Joe would be

00:10:11 ◼   ► the person to say that.

00:10:12 ◼   ► Yeah.

00:10:13 ◼   ► I would like someone

00:10:14 ◼   ► at Apple to explain

00:10:15 ◼   ► how the company

00:10:15 ◼   ► that has the best

00:10:16 ◼   ► smartphone video

00:10:16 ◼   ► recording experience

00:10:17 ◼   ► can't make any good

00:10:18 ◼   ► video editing app

00:10:19 ◼   ► for smartphones.

00:10:19 ◼   ► That's the point

00:10:21 ◼   ► that I wanted to make.

00:10:22 ◼   ► Joe makes it better

00:10:23 ◼   ► than me.

00:10:23 ◼   ► Super good.

00:10:24 ◼   ► Um,

00:10:25 ◼   ► but I think like,

00:10:28 ◼   ► yeah,

00:10:28 ◼   ► it obviously is,

00:10:30 ◼   ► is in Instagram's

00:10:31 ◼   ► best interest

00:10:32 ◼   ► to have a video

00:10:33 ◼   ► editing app

00:10:33 ◼   ► so they will make

00:10:34 ◼   ► one and maintain it

00:10:35 ◼   ► and edits,

00:10:36 ◼   ► by the way,

00:10:36 ◼   ► is really good.

00:10:37 ◼   ► I use it.

00:10:38 ◼   ► Um,

00:10:38 ◼   ► but I just think

00:10:40 ◼   ► that I know

00:10:42 ◼   ► that there's a lot

00:10:43 ◼   ► of like conversation

00:10:43 ◼   ► about Apple

00:10:45 ◼   ► and how they spread,

00:10:46 ◼   ► if they're spread thin

00:10:47 ◼   ► or not,

00:10:47 ◼   ► like when looking

00:10:48 ◼   ► at stuff like

00:10:48 ◼   ► the Vision Pro

00:10:49 ◼   ► and da,

00:10:50 ◼   ► da, da, da,

00:10:50 ◼   ► but I just think

00:10:52 ◼   ► that this,

00:10:52 ◼   ► this is a type

00:10:54 ◼   ► of thing

00:10:55 ◼   ► that you put

00:10:56 ◼   ► a couple of people

00:10:57 ◼   ► on and this is

00:10:58 ◼   ► the app

00:10:58 ◼   ► that they make

00:10:59 ◼   ► and then you

00:11:00 ◼   ► end up providing

00:11:00 ◼   ► something out of the box

00:11:02 ◼   ► for people to edit

00:11:02 ◼   ► their video together

00:11:03 ◼   ► with that is

00:11:04 ◼   ► disconnected from

00:11:06 ◼   ► these other services

00:11:07 ◼   ► which you can make

00:11:08 ◼   ► as a privacy benefit.

00:11:09 ◼   ► So,

00:11:10 ◼   ► I don't know.

00:11:11 ◼   ► Yeah,

00:11:12 ◼   ► I get,

00:11:12 ◼   ► you know,

00:11:13 ◼   ► I get what you're saying

00:11:13 ◼   ► but also I just feel

00:11:15 ◼   ► like this is,

00:11:15 ◼   ► in a world where like

00:11:17 ◼   ► iMovie is a thing

00:11:19 ◼   ► that exists

00:11:20 ◼   ► and I think still exists,

00:11:21 ◼   ► it does,

00:11:21 ◼   ► yeah.

00:11:22 ◼   ► This should exist

00:11:23 ◼   ► on the phone,

00:11:24 ◼   ► there should be

00:11:24 ◼   ► something on the phone

00:11:25 ◼   ► that,

00:11:25 ◼   ► iMovie's on the phone.

00:11:27 ◼   ► Yeah,

00:11:29 ◼   ► but it's not

00:11:30 ◼   ► for this type

00:11:31 ◼   ► of editing.

00:11:32 ◼   ► No,

00:11:32 ◼   ► iMovie feels

00:11:33 ◼   ► very much

00:11:34 ◼   ► like a thing

00:11:36 ◼   ► of the past,

00:11:37 ◼   ► right?

00:11:37 ◼   ► You are making

00:11:38 ◼   ► a home video,

00:11:39 ◼   ► you are not making

00:11:39 ◼   ► a real.

00:11:40 ◼   ► Yeah,

00:11:40 ◼   ► which was the pitch

00:11:41 ◼   ► back in like 1999

00:11:43 ◼   ► or whatever it was,

00:11:44 ◼   ► hey,

00:11:44 ◼   ► like,

00:11:45 ◼   ► hook up your camera

00:11:46 ◼   ► to your iMac

00:11:47 ◼   ► and make a home video,

00:11:48 ◼   ► we don't know anything,

00:11:50 ◼   ► what to do about it

00:11:51 ◼   ► past that

00:11:51 ◼   ► because DVD burning

00:11:52 ◼   ► and things haven't

00:11:53 ◼   ► come along

00:11:53 ◼   ► but iMovie still feels

00:11:55 ◼   ► like it's in that realm

00:11:56 ◼   ► and it's really good

00:11:57 ◼   ► for that I think still

00:11:58 ◼   ► but yeah,

00:12:00 ◼   ► you're right,

00:12:00 ◼   ► it's not the social

00:12:01 ◼   ► vertical video

00:12:02 ◼   ► that is slowly

00:12:03 ◼   ► or quickly

00:12:05 ◼   ► eating the world.

00:12:06 ◼   ► Yep.

00:12:07 ◼   ► Rest in peace,

00:12:09 ◼   ► Clips.

00:12:09 ◼   ► I have a story

00:12:11 ◼   ► for you both.

00:12:13 ◼   ► Okay.

00:12:14 ◼   ► I know whenever I write

00:12:16 ◼   ► Mike has a thing

00:12:17 ◼   ► in the document,

00:12:17 ◼   ► you both get scared

00:12:18 ◼   ► that I'm going to play

00:12:19 ◼   ► the quiz sound

00:12:19 ◼   ► but this is not a quiz.

00:12:20 ◼   ► This is just a story.

00:12:21 ◼   ► No,

00:12:22 ◼   ► that was Steven.

00:12:23 ◼   ► Welcome to the quiz.

00:12:24 ◼   ► That was Federico.

00:12:26 ◼   ► There is no quiz.

00:12:26 ◼   ► So yesterday,

00:12:29 ◼   ► I spent most of the time,

00:12:31 ◼   ► most of my day at home

00:12:32 ◼   ► with the family

00:12:33 ◼   ► and Adina went to the gym

00:12:36 ◼   ► and I went out

00:12:36 ◼   ► with the baby

00:12:37 ◼   ► to run some errands

00:12:38 ◼   ► and so we went out

00:12:39 ◼   ► with a buggy

00:12:39 ◼   ► and we're in the neighborhood

00:12:40 ◼   ► and we're like,

00:12:42 ◼   ► you know,

00:12:42 ◼   ► walking around

00:12:43 ◼   ► doing some shopping.

00:12:43 ◼   ► Oh my God,

00:12:43 ◼   ► you lost the baby?

00:12:45 ◼   ► Yes,

00:12:46 ◼   ► my baby.

00:12:47 ◼   ► If anyone has seen

00:12:48 ◼   ► a beautiful baby,

00:12:49 ◼   ► it's mine,

00:12:50 ◼   ► let me know

00:12:50 ◼   ► and I'll come find it.

00:12:51 ◼   ► Wow.

00:12:52 ◼   ► And it's Adina's birthday

00:12:56 ◼   ► early next week

00:12:57 ◼   ► and so just like

00:12:58 ◼   ► taking the baby out,

00:13:00 ◼   ► you know,

00:13:00 ◼   ► we're buying gifts

00:13:01 ◼   ► or whatever

00:13:02 ◼   ► for her mama

00:13:02 ◼   ► and so we're out

00:13:04 ◼   ► for a little bit,

00:13:04 ◼   ► I go to the shops

00:13:05 ◼   ► and then I realize like,

00:13:06 ◼   ► oh,

00:13:06 ◼   ► like Adina's gym session

00:13:08 ◼   ► is over now,

00:13:09 ◼   ► we can just go walk

00:13:10 ◼   ► and meet her,

00:13:10 ◼   ► like that would be fun,

00:13:11 ◼   ► like she doesn't know

00:13:12 ◼   ► we're going to do that

00:13:13 ◼   ► so we'll go

00:13:13 ◼   ► and we'll go over there

00:13:14 ◼   ► so start walking over

00:13:15 ◼   ► and we,

00:13:18 ◼   ► and like up

00:13:20 ◼   ► and I'm like,

00:13:21 ◼   ► oh,

00:13:21 ◼   ► there's a couple

00:13:21 ◼   ► of different ways

00:13:22 ◼   ► that Adina could walk

00:13:23 ◼   ► from the gym

00:13:26 ◼   ► to our house

00:13:27 ◼   ► so let me just

00:13:28 ◼   ► double check

00:13:28 ◼   ► where she is

00:13:29 ◼   ► and find my

00:13:30 ◼   ► and so I stop

00:13:31 ◼   ► the buggy,

00:13:32 ◼   ► like I just,

00:13:33 ◼   ► I stop still,

00:13:34 ◼   ► I'm holding on

00:13:34 ◼   ► to the buggy,

00:13:35 ◼   ► I get my phone

00:13:36 ◼   ► out of my hand

00:13:36 ◼   ► and the buggy

00:13:37 ◼   ► moves a little bit

00:13:38 ◼   ► and I grab the buggy

00:13:40 ◼   ► meaning my iPhone

00:13:42 ◼   ► has now fallen

00:13:43 ◼   ► out of my hand

00:13:43 ◼   ► and so it falls

00:13:47 ◼   ► Which one was it?

00:13:47 ◼   ► The Pro?

00:13:48 ◼   ► This is my,

00:13:48 ◼   ► it's my Pro

00:13:49 ◼   ► so my iPhone

00:13:52 ◼   ► falls to the ground

00:13:53 ◼   ► bounces

00:13:54 ◼   ► and I'm like,

00:13:56 ◼   ► ah,

00:13:56 ◼   ► it's fine,

00:13:56 ◼   ► it's going to be fine

00:13:57 ◼   ► I pick it up

00:13:58 ◼   ► and I'll send you

00:14:00 ◼   ► to an image now

00:14:02 ◼   ► there is a huge

00:14:03 ◼   ► chunk

00:14:03 ◼   ► taken out

00:14:04 ◼   ► of the top left

00:14:05 ◼   ► corner of the phone

00:14:06 ◼   ► so you can see

00:14:08 ◼   ► the kind of

00:14:10 ◼   ► the silver

00:14:11 ◼   ► of the aluminium

00:14:11 ◼   ► and it's sharp

00:14:14 ◼   ► and you know,

00:14:15 ◼   ► that's what that is

00:14:16 ◼   ► and I'm like,

00:14:17 ◼   ► ah,

00:14:17 ◼   ► that's really annoying

00:14:18 ◼   ► but I can live with that,

00:14:19 ◼   ► you know,

00:14:20 ◼   ► have you seen the image

00:14:24 ◼   ► you see how it looks?

00:14:25 ◼   ► Yeah,

00:14:25 ◼   ► I see

00:14:26 ◼   ► I wouldn't be able

00:14:27 ◼   ► to live with it

00:14:27 ◼   ► and it's not ideal

00:14:29 ◼   ► especially with an orange phone

00:14:31 ◼   ► but it's like,

00:14:31 ◼   ► I can live with that

00:14:33 ◼   ► so I go,

00:14:34 ◼   ► I'm just like,

00:14:35 ◼   ► I'll deal with this later

00:14:36 ◼   ► I have AppleCare

00:14:37 ◼   ► this is a thing

00:14:38 ◼   ► that I can fix

00:14:39 ◼   ► I did get AppleCare

00:14:39 ◼   ► for this phone

00:14:40 ◼   ► like I did for my last phone

00:14:41 ◼   ► even though I'm super

00:14:42 ◼   ► against them

00:14:43 ◼   ► for what they did to me

00:14:44 ◼   ► with my scratch screen

00:14:45 ◼   ► that they wouldn't replace

00:14:46 ◼   ► because it wasn't broken enough

00:14:47 ◼   ► and then tried to say

00:14:48 ◼   ► don't go,

00:14:49 ◼   ► anyway,

00:14:49 ◼   ► it's like a whole thing.

00:14:50 ◼   ► AppleCare is your case,

00:14:51 ◼   ► look how that worked,

00:14:52 ◼   ► you know?

00:14:53 ◼   ► Yeah,

00:14:54 ◼   ► exactly,

00:14:54 ◼   ► well,

00:14:55 ◼   ► yeah,

00:14:56 ◼   ► exactly,

00:14:57 ◼   ► so I go to meet Adina

00:14:59 ◼   ► and I'm like,

00:14:59 ◼   ► oh,

00:14:59 ◼   ► I dropped my phone

00:15:00 ◼   ► like,

00:15:01 ◼   ► look at what I've done

00:15:02 ◼   ► and she's like,

00:15:02 ◼   ► oh my god,

00:15:03 ◼   ► that's terrible

00:15:04 ◼   ► I'm like,

00:15:04 ◼   ► it's okay,

00:15:04 ◼   ► I'll live with it

00:15:05 ◼   ► what I hadn't noticed

00:15:06 ◼   ► is my screen

00:15:07 ◼   ► was destroyed

00:15:08 ◼   ► I'm sending you

00:15:11 ◼   ► another image

00:15:12 ◼   ► of what I missed somehow

00:15:15 ◼   ► this phone

00:15:17 ◼   ► is wrecked

00:15:19 ◼   ► oh my god

00:15:20 ◼   ► it's so bad

00:15:22 ◼   ► it's two

00:15:23 ◼   ► massive impact points

00:15:25 ◼   ► with many,

00:15:27 ◼   ► many cracks

00:15:28 ◼   ► all over it

00:15:30 ◼   ► so this is my iPhone

00:15:32 ◼   ► the cracks go

00:15:35 ◼   ► all the way up

00:15:36 ◼   ► to the middle

00:15:37 ◼   ► of the phone

00:15:38 ◼   ► as Kay asked

00:15:39 ◼   ► how did you miss that

00:15:40 ◼   ► my answer is

00:15:41 ◼   ► I do not know

00:15:42 ◼   ► I think like

00:15:44 ◼   ► a lot of people

00:15:45 ◼   ► who have cracked phones

00:15:46 ◼   ► you'd be surprised

00:15:47 ◼   ► at what you can ignore

00:15:48 ◼   ► when the screen is on

00:15:49 ◼   ► I actually ended up

00:15:51 ◼   ► so I could take a good picture

00:15:52 ◼   ► for you here

00:15:53 ◼   ► I downloaded

00:15:54 ◼   ► from the internet

00:15:55 ◼   ► just a pure black image

00:15:57 ◼   ► which I then

00:15:58 ◼   ► put as the

00:15:59 ◼   ► going on

00:16:00 ◼   ► because if you see

00:16:00 ◼   ► my background on my phone

00:16:01 ◼   ► you don't see all the cracks

00:16:02 ◼   ► I'm looking at it now

00:16:04 ◼   ► the light's bouncing off it

00:16:05 ◼   ► and I'm like

00:16:06 ◼   ► oh man

00:16:07 ◼   ► this is annoying

00:16:08 ◼   ► but I'm like

00:16:08 ◼   ► I have AppleCare

00:16:10 ◼   ► I know

00:16:12 ◼   ► that this one

00:16:13 ◼   ► is a break

00:16:13 ◼   ► like there's

00:16:14 ◼   ► there's no denying

00:16:15 ◼   ► the breaking

00:16:16 ◼   ► of this phone

00:16:17 ◼   ► and also

00:16:18 ◼   ► what I've noticed

00:16:19 ◼   ► since I took these images

00:16:20 ◼   ► is there are

00:16:21 ◼   ► a bunch of spots

00:16:22 ◼   ► on the frame

00:16:23 ◼   ► that are like

00:16:23 ◼   ► dented

00:16:24 ◼   ► and I just

00:16:25 ◼   ► I'm surprised

00:16:26 ◼   ► like

00:16:26 ◼   ► I dropped it

00:16:28 ◼   ► from I would say

00:16:29 ◼   ► like

00:16:30 ◼   ► above waste height

00:16:32 ◼   ► onto concrete

00:16:33 ◼   ► I mean

00:16:35 ◼   ► it was onto

00:16:35 ◼   ► like a cobble

00:16:36 ◼   ► area

00:16:37 ◼   ► so maybe

00:16:37 ◼   ► but like

00:16:38 ◼   ► the amount

00:16:39 ◼   ► of damage

00:16:40 ◼   ► that was caused

00:16:41 ◼   ► was way more

00:16:43 ◼   ► than I thought

00:16:43 ◼   ► considering how many

00:16:44 ◼   ► times I have

00:16:45 ◼   ► dropped iPhones

00:16:46 ◼   ► in like the last

00:16:48 ◼   ► couple of years

00:16:49 ◼   ► and have never

00:16:49 ◼   ► broken one

00:16:50 ◼   ► this one is like

00:16:52 ◼   ► it looks like

00:16:53 ◼   ► it's fallen out

00:16:54 ◼   ► of a window

00:16:55 ◼   ► or something

00:16:55 ◼   ► it's like

00:16:56 ◼   ► there's so much

00:16:57 ◼   ► damage on this phone

00:16:58 ◼   ► so like

00:17:00 ◼   ► I'm not saying

00:17:01 ◼   ► that Ceramic Shield 2

00:17:03 ◼   ► is

00:17:04 ◼   ► is not durable

00:17:05 ◼   ► but like

00:17:06 ◼   ► you know

00:17:06 ◼   ► I'm just

00:17:07 ◼   ► all I have

00:17:07 ◼   ► is the evidence

00:17:08 ◼   ► here

00:17:08 ◼   ► which is

00:17:09 ◼   ► an absolutely

00:17:09 ◼   ► obliterated

00:17:10 ◼   ► iPhone

00:17:11 ◼   ► so I was like

00:17:13 ◼   ► ah

00:17:13 ◼   ► I've got to

00:17:14 ◼   ► deal with this

00:17:15 ◼   ► now

00:17:15 ◼   ► like I don't

00:17:16 ◼   ► want to deal

00:17:17 ◼   ► with this

00:17:17 ◼   ► but I know

00:17:18 ◼   ► it's deal

00:17:18 ◼   ► withable

00:17:19 ◼   ► because I have

00:17:20 ◼   ► AppleCare

00:17:20 ◼   ► right

00:17:20 ◼   ► like that's

00:17:21 ◼   ► the whole

00:17:21 ◼   ► point of this

00:17:22 ◼   ► thing

00:17:22 ◼   ► and so

00:17:23 ◼   ► I opened

00:17:24 ◼   ► the Apple

00:17:25 ◼   ► support app

00:17:25 ◼   ► and kind

00:17:26 ◼   ► of like

00:17:27 ◼   ► started the

00:17:28 ◼   ► whole process

00:17:28 ◼   ► and they're

00:17:29 ◼   ► like oh

00:17:29 ◼   ► you know

00:17:29 ◼   ► you can

00:17:30 ◼   ► you can

00:17:30 ◼   ► bring it

00:17:31 ◼   ► to us

00:17:31 ◼   ► or you

00:17:32 ◼   ► can do

00:17:32 ◼   ► the express

00:17:33 ◼   ► replacement

00:17:33 ◼   ► thing

00:17:34 ◼   ► and I was

00:17:35 ◼   ► like

00:17:35 ◼   ► I like the

00:17:35 ◼   ► idea of the

00:17:36 ◼   ► express

00:17:36 ◼   ► replacement

00:17:37 ◼   ► because I

00:17:38 ◼   ► don't have

00:17:39 ◼   ► the time

00:17:39 ◼   ► to go to

00:17:40 ◼   ► an Apple

00:17:41 ◼   ► store for

00:17:41 ◼   ► at least

00:17:42 ◼   ► a week

00:17:42 ◼   ► because like

00:17:43 ◼   ► you have

00:17:44 ◼   ► got to make

00:17:44 ◼   ► sure it's

00:17:45 ◼   ► like a day

00:17:45 ◼   ► where I've

00:17:45 ◼   ► got nothing

00:17:46 ◼   ► on because

00:17:46 ◼   ► who knows

00:17:47 ◼   ► how long

00:17:47 ◼   ► these things

00:17:48 ◼   ► take

00:17:48 ◼   ► like I have

00:17:48 ◼   ► no idea

00:17:49 ◼   ► how long

00:17:49 ◼   ► these things

00:17:50 ◼   ► take

00:17:50 ◼   ► my expectation

00:17:51 ◼   ► is they take

00:17:51 ◼   ► way longer

00:17:52 ◼   ► than you think

00:17:52 ◼   ► they're going

00:17:53 ◼   ► to take

00:17:53 ◼   ► and so

00:17:55 ◼   ► I was like

00:17:55 ◼   ► I'll do the

00:17:56 ◼   ► express replacement

00:17:56 ◼   ► it'll be nice

00:17:57 ◼   ► and easy

00:17:58 ◼   ► and fine

00:17:58 ◼   ► they send me

00:17:59 ◼   ► a phone

00:18:00 ◼   ► I do the

00:18:00 ◼   ► transfer

00:18:01 ◼   ► and I send

00:18:01 ◼   ► my phone

00:18:02 ◼   ► back to them

00:18:03 ◼   ► and it

00:18:03 ◼   ► costs like

00:18:04 ◼   ► 79 pounds

00:18:05 ◼   ► that's the

00:18:05 ◼   ► excess

00:18:05 ◼   ► on the

00:18:06 ◼   ► app

00:18:06 ◼   ► so I

00:18:07 ◼   ► wanted to

00:18:08 ◼   ► I went to

00:18:09 ◼   ► the app

00:18:09 ◼   ► and I thought

00:18:10 ◼   ► you just press

00:18:10 ◼   ► a few buttons

00:18:11 ◼   ► and they'll

00:18:11 ◼   ► send you it

00:18:11 ◼   ► but no

00:18:12 ◼   ► they're like

00:18:12 ◼   ► you have to

00:18:12 ◼   ► contact our

00:18:13 ◼   ► support team

00:18:14 ◼   ► and you can

00:18:14 ◼   ► do it by

00:18:14 ◼   ► text message

00:18:15 ◼   ► so I'm like

00:18:15 ◼   ► okay

00:18:16 ◼   ► so I'm

00:18:17 ◼   ► sending

00:18:17 ◼   ► text messages

00:18:18 ◼   ► I'm getting

00:18:19 ◼   ► those really

00:18:20 ◼   ► annoying replies

00:18:21 ◼   ► where it's like

00:18:21 ◼   ► we've all

00:18:22 ◼   ► been there

00:18:23 ◼   ► you know

00:18:24 ◼   ► you're talking

00:18:24 ◼   ► to people

00:18:24 ◼   ► like oh

00:18:25 ◼   ► you know

00:18:25 ◼   ► like that

00:18:25 ◼   ► way overly

00:18:27 ◼   ► familiar

00:18:27 ◼   ► just say

00:18:29 ◼   ► I'm sorry

00:18:29 ◼   ► that happened

00:18:30 ◼   ► don't be like

00:18:31 ◼   ► oh I want

00:18:32 ◼   ► to do

00:18:32 ◼   ► oh I understand

00:18:34 ◼   ► why you want

00:18:34 ◼   ► to do

00:18:34 ◼   ► express transfer

00:18:35 ◼   ► because it

00:18:36 ◼   ► would be so

00:18:36 ◼   ► bad to not

00:18:37 ◼   ► have your

00:18:37 ◼   ► phone for a

00:18:38 ◼   ► few days

00:18:38 ◼   ► I'm like

00:18:38 ◼   ► please

00:18:39 ◼   ► please

00:18:40 ◼   ► just leave

00:18:40 ◼   ► me alone

00:18:41 ◼   ► just please

00:18:43 ◼   ► help me

00:18:44 ◼   ► I don't need

00:18:45 ◼   ► this

00:18:45 ◼   ► but you know

00:18:46 ◼   ► they're being

00:18:47 ◼   ► perfectly nice

00:18:48 ◼   ► it's fine

00:18:48 ◼   ► you know

00:18:49 ◼   ► and we're

00:18:49 ◼   ► going through

00:18:50 ◼   ► the process

00:18:50 ◼   ► and they're

00:18:53 ◼   ► like okay

00:18:53 ◼   ► give me your

00:18:55 ◼   ► serial number

00:18:55 ◼   ► do all that

00:18:57 ◼   ► stuff

00:18:57 ◼   ► and they're

00:18:58 ◼   ► like huh

00:18:59 ◼   ► it's not

00:19:01 ◼   ► letting me

00:19:02 ◼   ► complete this

00:19:03 ◼   ► let me just

00:19:04 ◼   ► give me a minute

00:19:06 ◼   ► I'm having a

00:19:06 ◼   ► server issue

00:19:07 ◼   ► I'm like okay

00:19:08 ◼   ► sure

00:19:09 ◼   ► there's a big

00:19:10 ◼   ► server problem

00:19:11 ◼   ► oh no

00:19:13 ◼   ► the data center

00:19:14 ◼   ► it's on fire

00:19:17 ◼   ► I need to go

00:19:17 ◼   ► spin up a

00:19:18 ◼   ► couple of

00:19:18 ◼   ► AI calls

00:19:19 ◼   ► to help me

00:19:20 ◼   ► out with

00:19:20 ◼   ► this one

00:19:20 ◼   ► and they're

00:19:21 ◼   ► like oh

00:19:22 ◼   ► I'm sorry

00:19:22 ◼   ► someone from

00:19:23 ◼   ► our senior

00:19:23 ◼   ► team is

00:19:24 ◼   ► going to have

00:19:24 ◼   ► to get in

00:19:25 ◼   ► contact with

00:19:26 ◼   ► you

00:19:26 ◼   ► and they're

00:19:27 ◼   ► like just

00:19:27 ◼   ► tell us the

00:19:28 ◼   ► time you want

00:19:28 ◼   ► them to call

00:19:29 ◼   ► you today

00:19:29 ◼   ► and we'll have

00:19:30 ◼   ► them to call

00:19:30 ◼   ► and it's like

00:19:31 ◼   ► all right

00:19:31 ◼   ► and the way

00:19:33 ◼   ► that they did

00:19:33 ◼   ► this right

00:19:34 ◼   ► to tell me

00:19:36 ◼   ► give me an

00:19:36 ◼   ► it so I could

00:19:37 ◼   ► indicate to

00:19:38 ◼   ► them like what

00:19:38 ◼   ► time did I

00:19:39 ◼   ► want them to

00:19:40 ◼   ► call me

00:19:40 ◼   ► they sent me

00:19:41 ◼   ► a text that

00:19:42 ◼   ► said 8 a.m.

00:19:44 ◼   ► 9 a.m.

00:19:44 ◼   ► 10 a.m.

00:19:45 ◼   ► 11 a.m.

00:19:45 ◼   ► 12 p.m.

00:19:46 ◼   ► 1 p.m.

00:19:46 ◼   ► 2 p.m.

00:19:47 ◼   ► 3 p.m.

00:19:47 ◼   ► it just goes

00:19:47 ◼   ► on for a full

00:19:48 ◼   ► 24-hour period

00:19:49 ◼   ► every single

00:19:50 ◼   ► time in a

00:19:50 ◼   ► text message

00:19:51 ◼   ► I'm like what

00:19:53 ◼   ► what is this

00:19:54 ◼   ► what is this

00:19:56 ◼   ► just like what

00:19:57 ◼   ► time what of

00:19:58 ◼   ► these times

00:19:58 ◼   ► would you like

00:19:59 ◼   ► a callback

00:20:00 ◼   ► it's like okay

00:20:01 ◼   ► and I was like

00:20:02 ◼   ► today at 1 p.m.

00:20:03 ◼   ► and they're like

00:20:04 ◼   ► fine

00:20:04 ◼   ► I was like okay

00:20:06 ◼   ► and then 1 p.m.

00:20:07 ◼   ► goes past

00:20:07 ◼   ► 1 30 p.m.

00:20:08 ◼   ► goes past

00:20:09 ◼   ► like what is

00:20:09 ◼   ► going on

00:20:10 ◼   ► and I open the

00:20:10 ◼   ► support app

00:20:11 ◼   ► and it's like

00:20:11 ◼   ► 1 p.m.

00:20:12 ◼   ► tomorrow

00:20:13 ◼   ► it's like okay

00:20:14 ◼   ► like fine

00:20:15 ◼   ► this is not what

00:20:16 ◼   ► you said was

00:20:17 ◼   ► going to happen

00:20:17 ◼   ► and I was like

00:20:18 ◼   ► why don't I

00:20:19 ◼   ► just try calling

00:20:19 ◼   ► right so I was

00:20:21 ◼   ► like okay

00:20:21 ◼   ► so I give them

00:20:22 ◼   ► a call

00:20:23 ◼   ► they go through

00:20:24 ◼   ► the whole thing

00:20:24 ◼   ► it's always funny

00:20:25 ◼   ► to me that

00:20:26 ◼   ► Apple gives you

00:20:26 ◼   ► a choice

00:20:27 ◼   ► of them

00:20:27 ◼   ► I don't know

00:20:28 ◼   ► if you've ever

00:20:28 ◼   ► called Apple

00:20:29 ◼   ► support

00:20:29 ◼   ► but they give

00:20:30 ◼   ► you a choice

00:20:31 ◼   ► of music style

00:20:32 ◼   ► that you can

00:20:32 ◼   ► listen to

00:20:33 ◼   ► which are being

00:20:33 ◼   ► played from

00:20:34 ◼   ► Apple Music

00:20:34 ◼   ► but the thing

00:20:35 ◼   ► is it's still

00:20:36 ◼   ► a telephone

00:20:37 ◼   ► so the music

00:20:37 ◼   ► sounds atrocious

00:20:39 ◼   ► but it's like

00:20:40 ◼   ► oh I guess

00:20:41 ◼   ► at least I

00:20:41 ◼   ► could choose

00:20:42 ◼   ► what bad

00:20:43 ◼   ► sounding music

00:20:43 ◼   ► I can get

00:20:44 ◼   ► so I chose

00:20:45 ◼   ► jazz

00:20:45 ◼   ► because that

00:20:46 ◼   ► felt like

00:20:46 ◼   ► the right

00:20:47 ◼   ► call for

00:20:48 ◼   ► being on

00:20:48 ◼   ► hold

00:20:49 ◼   ► and I'm

00:20:51 ◼   ► having the

00:20:51 ◼   ► call with

00:20:51 ◼   ► the person

00:20:52 ◼   ► and basically

00:20:53 ◼   ► it dawns on

00:20:55 ◼   ► me as they

00:20:56 ◼   ► start to spell

00:20:57 ◼   ► out the

00:20:57 ◼   ► problem

00:20:58 ◼   ► you have an

00:20:59 ◼   ► American iPhone

00:21:00 ◼   ► oh no

00:21:01 ◼   ► you are in

00:21:05 ◼   ► the UK

00:21:06 ◼   ► oh no

00:21:07 ◼   ► you would

00:21:08 ◼   ► need a

00:21:09 ◼   ► replacement

00:21:09 ◼   ► iPhone

00:21:10 ◼   ► we cannot

00:21:13 ◼   ► replace

00:21:13 ◼   ► your iPhone

00:21:14 ◼   ► right

00:21:16 ◼   ► oh my

00:21:17 ◼   ► like my

00:21:19 ◼   ► iPhone

00:21:19 ◼   ► can't be

00:21:20 ◼   ► replaced

00:21:21 ◼   ► because my

00:21:22 ◼   ► iPhone

00:21:23 ◼   ► is an

00:21:24 ◼   ► eSIM

00:21:24 ◼   ► millimeter wave

00:21:26 ◼   ► phone

00:21:26 ◼   ► now the guy

00:21:28 ◼   ► is saying to

00:21:28 ◼   ► me it's like

00:21:29 ◼   ► I am

00:21:30 ◼   ► he said I

00:21:31 ◼   ► am confident

00:21:32 ◼   ► this can be

00:21:33 ◼   ► done

00:21:33 ◼   ► I just

00:21:34 ◼   ► can't do

00:21:35 ◼   ► it

00:21:35 ◼   ► like it

00:21:36 ◼   ► needs to

00:21:36 ◼   ► go to

00:21:37 ◼   ► a senior

00:21:38 ◼   ► person

00:21:38 ◼   ► who should

00:21:40 ◼   ► be able

00:21:40 ◼   ► to do

00:21:40 ◼   ► this

00:21:41 ◼   ► he's like

00:21:41 ◼   ► what you

00:21:42 ◼   ► can do

00:21:43 ◼   ► though

00:21:43 ◼   ► is just

00:21:44 ◼   ► send us

00:21:44 ◼   ► your phone

00:21:45 ◼   ► and we'll

00:21:45 ◼   ► fix the

00:21:45 ◼   ► screen and

00:21:46 ◼   ► send it

00:21:46 ◼   ► back to

00:21:46 ◼   ► you

00:21:46 ◼   ► he's like

00:21:46 ◼   ► that is

00:21:47 ◼   ► not at

00:21:47 ◼   ► all what

00:21:48 ◼   ► I want

00:21:48 ◼   ► how long

00:21:49 ◼   ► does that

00:21:50 ◼   ► take

00:21:50 ◼   ► I don't

00:21:51 ◼   ► want to

00:21:51 ◼   ► do that

00:21:51 ◼   ► I'm like

00:21:52 ◼   ► fine

00:21:52 ◼   ► I will

00:21:53 ◼   ► wait for

00:21:54 ◼   ► the call

00:21:54 ◼   ► and so

00:21:55 ◼   ► they called

00:21:56 ◼   ► me today

00:21:56 ◼   ► I was a

00:21:57 ◼   ► long call

00:21:58 ◼   ► with the

00:21:58 ◼   ► support

00:21:58 ◼   ► person

00:21:59 ◼   ► cut to

00:22:01 ◼   ► the chase

00:22:02 ◼   ► there's some

00:22:02 ◼   ► details about

00:22:03 ◼   ► the call

00:22:03 ◼   ► they're

00:22:04 ◼   ► going to

00:22:05 ◼   ► do it

00:22:05 ◼   ► they're

00:22:05 ◼   ► just

00:22:05 ◼   ► going to

00:22:05 ◼   ► send me

00:22:06 ◼   ► a UK

00:22:06 ◼   ► phone

00:22:07 ◼   ► I was

00:22:08 ◼   ► confident

00:22:08 ◼   ► this was

00:22:09 ◼   ► a thing

00:22:09 ◼   ► that could

00:22:09 ◼   ► happen

00:22:10 ◼   ► because

00:22:10 ◼   ► Apple

00:22:11 ◼   ► care

00:22:11 ◼   ► has

00:22:12 ◼   ► I looked

00:22:12 ◼   ► through the

00:22:13 ◼   ► terms and

00:22:13 ◼   ► conditions

00:22:13 ◼   ► of Apple

00:22:14 ◼   ► care

00:22:14 ◼   ► they do

00:22:15 ◼   ► offer

00:22:15 ◼   ► worldwide

00:22:16 ◼   ► repair

00:22:17 ◼   ► so you

00:22:18 ◼   ► can have

00:22:19 ◼   ► your phone

00:22:19 ◼   ► fixed

00:22:20 ◼   ► wherever you

00:22:20 ◼   ► are

00:22:21 ◼   ► but the

00:22:21 ◼   ► problem

00:22:22 ◼   ► is

00:22:22 ◼   ► if you

00:22:23 ◼   ► the

00:22:23 ◼   ► asterisk

00:22:24 ◼   ► is

00:22:25 ◼   ► in doing

00:22:26 ◼   ► that

00:22:26 ◼   ► your phone

00:22:27 ◼   ► may be

00:22:28 ◼   ► different

00:22:28 ◼   ► and may

00:22:29 ◼   ► not work

00:22:30 ◼   ► for you

00:22:30 ◼   ► right

00:22:30 ◼   ► so like

00:22:30 ◼   ► if you

00:22:31 ◼   ► were in

00:22:32 ◼   ► France

00:22:32 ◼   ► you're

00:22:34 ◼   ► an

00:22:34 ◼   ► American

00:22:34 ◼   ► in

00:22:35 ◼   ► France

00:22:35 ◼   ► and

00:22:36 ◼   ► what

00:22:36 ◼   ► did

00:22:36 ◼   ► you

00:22:36 ◼   ► say

00:22:36 ◼   ► in

00:22:38 ◼   ► France

00:22:39 ◼   ► that's

00:22:40 ◼   ► fine

00:22:42 ◼   ► it's

00:22:42 ◼   ► totally

00:22:43 ◼   ► fine

00:22:43 ◼   ► okay

00:22:44 ◼   ► Steven

00:22:44 ◼   ► is a

00:22:45 ◼   ► Spanish

00:22:45 ◼   ► person

00:22:45 ◼   ► in

00:22:46 ◼   ► France

00:22:46 ◼   ► it

00:22:47 ◼   ► happens

00:22:47 ◼   ► right

00:22:47 ◼   ► next

00:22:47 ◼   ► door

00:22:48 ◼   ► that's

00:22:50 ◼   ► exactly

00:22:50 ◼   ► how

00:22:50 ◼   ► that

00:22:51 ◼   ► works

00:22:51 ◼   ► you're

00:22:53 ◼   ► fine

00:22:53 ◼   ► if

00:22:53 ◼   ► they

00:22:53 ◼   ► fixed

00:22:54 ◼   ► if

00:22:54 ◼   ► they

00:22:54 ◼   ► did

00:22:54 ◼   ► like

00:22:54 ◼   ► a

00:22:55 ◼   ► swap

00:22:55 ◼   ► for

00:22:55 ◼   ► you

00:22:55 ◼   ► when

00:22:56 ◼   ► you

00:22:56 ◼   ► go

00:22:56 ◼   ► home

00:22:56 ◼   ► you

00:22:56 ◼   ► might

00:22:56 ◼   ► not

00:22:57 ◼   ► be

00:22:57 ◼   ► able

00:22:57 ◼   ► to

00:22:57 ◼   ► connect

00:22:57 ◼   ► to

00:22:57 ◼   ► your

00:22:57 ◼   ► network

00:22:58 ◼   ► say

00:22:58 ◼   ► but

00:22:58 ◼   ► UK

00:22:59 ◼   ► and

00:22:59 ◼   ► US

00:22:59 ◼   ► these

00:23:00 ◼   ► think

00:23:00 ◼   ► they

00:23:00 ◼   ► actually

00:23:01 ◼   ► are

00:23:01 ◼   ► the

00:23:01 ◼   ► exact

00:23:02 ◼   ► same

00:23:02 ◼   ► bands

00:23:03 ◼   ► which

00:23:03 ◼   ► is

00:23:03 ◼   ► why

00:23:03 ◼   ► I

00:23:03 ◼   ► can

00:23:03 ◼   ► do

00:23:04 ◼   ► it

00:23:04 ◼   ► but

00:23:04 ◼   ► the

00:23:04 ◼   ► US

00:23:05 ◼   ► phone

00:23:05 ◼   ► is

00:23:05 ◼   ► no

00:23:05 ◼   ► different

00:23:06 ◼   ► it

00:23:06 ◼   ► has

00:23:06 ◼   ► been

00:23:06 ◼   ► for

00:23:06 ◼   ► a few

00:23:06 ◼   ► years

00:23:07 ◼   ► it has

00:23:07 ◼   ► millimeter wave

00:23:08 ◼   ► as

00:23:08 ◼   ► eSIM

00:23:08 ◼   ► only

00:23:08 ◼   ► like

00:23:09 ◼   ► the guy

00:23:09 ◼   ► said to me

00:23:10 ◼   ► is like

00:23:10 ◼   ► I can

00:23:11 ◼   ► replace this

00:23:12 ◼   ► for you

00:23:12 ◼   ► with a

00:23:12 ◼   ► UK

00:23:13 ◼   ► phone

00:23:13 ◼   ► but it

00:23:14 ◼   ► will be

00:23:14 ◼   ► different

00:23:14 ◼   ► you will

00:23:14 ◼   ► not

00:23:15 ◼   ► have

00:23:15 ◼   ► millimeter

00:23:15 ◼   ► wave

00:23:15 ◼   ► which

00:23:16 ◼   ► doesn't

00:23:16 ◼   ► matter

00:23:16 ◼   ► because

00:23:17 ◼   ► you

00:23:17 ◼   ► can't

00:23:17 ◼   ► get

00:23:17 ◼   ► that

00:23:17 ◼   ► here

00:23:17 ◼   ► anyway

00:23:18 ◼   ► it

00:23:18 ◼   ► doesn't

00:23:18 ◼   ► matter

00:23:18 ◼   ► here

00:23:19 ◼   ► yes

00:23:20 ◼   ► and

00:23:21 ◼   ► he's

00:23:21 ◼   ► like

00:23:21 ◼   ► you

00:23:21 ◼   ► will

00:23:21 ◼   ► have

00:23:21 ◼   ► a

00:23:22 ◼   ► sim

00:23:22 ◼   ► slot

00:23:22 ◼   ► and

00:23:22 ◼   ► like

00:23:22 ◼   ► in

00:23:23 ◼   ► my

00:23:23 ◼   ► mind

00:23:23 ◼   ► I'm

00:23:23 ◼   ► like

00:23:23 ◼   ► I'm

00:23:24 ◼   ► going to

00:23:24 ◼   ► lose

00:23:24 ◼   ► some

00:23:24 ◼   ► battery

00:23:24 ◼   ► life

00:23:25 ◼   ► which

00:23:25 ◼   ► is

00:23:25 ◼   ► nothing

00:23:26 ◼   ► but

00:23:27 ◼   ► it

00:23:27 ◼   ► is

00:23:27 ◼   ► like

00:23:27 ◼   ► my

00:23:28 ◼   ► main

00:23:28 ◼   ► thing

00:23:29 ◼   ► now

00:23:29 ◼   ► is

00:23:29 ◼   ► I'm

00:23:30 ◼   ► going to

00:23:30 ◼   ► get

00:23:30 ◼   ► a

00:23:30 ◼   ► UK

00:23:30 ◼   ► phone

00:23:31 ◼   ► which

00:23:31 ◼   ► has

00:23:31 ◼   ► all

00:23:31 ◼   ► the

00:23:31 ◼   ► ugly

00:23:32 ◼   ► compliance

00:23:34 ◼   ► markings

00:23:35 ◼   ► on it

00:23:35 ◼   ► I'm

00:23:36 ◼   ► not

00:23:36 ◼   ► happy

00:23:36 ◼   ► about

00:23:36 ◼   ► that

00:23:37 ◼   ► I

00:23:37 ◼   ► think

00:23:38 ◼   ► they

00:23:38 ◼   ► did

00:23:38 ◼   ► a

00:23:38 ◼   ► pretty

00:23:38 ◼   ► good

00:23:38 ◼   ► job

00:23:38 ◼   ► of

00:23:39 ◼   ► hiding

00:23:39 ◼   ► those

00:23:39 ◼   ► over

00:23:39 ◼   ► the

00:23:39 ◼   ► years

00:23:40 ◼   ► but

00:23:40 ◼   ► I

00:23:40 ◼   ► don't

00:23:40 ◼   ► want

00:23:41 ◼   ► to

00:23:41 ◼   ► see

00:23:41 ◼   ► them

00:23:41 ◼   ► it's

00:23:41 ◼   ► one

00:23:41 ◼   ► of

00:23:41 ◼   ► the

00:23:42 ◼   ► reasons

00:23:42 ◼   ► I

00:23:42 ◼   ► actually

00:23:42 ◼   ► liked

00:23:43 ◼   ► it

00:23:43 ◼   ► is

00:23:43 ◼   ► it

00:23:43 ◼   ► on the

00:23:43 ◼   ► back

00:23:44 ◼   ► or

00:23:44 ◼   ► on

00:23:44 ◼   ► the

00:23:44 ◼   ► side

00:23:44 ◼   ► rail

00:23:45 ◼   ► now

00:23:45 ◼   ► I

00:24:10 ◼   ► huge

00:24:11 ◼   ► block

00:24:11 ◼   ► on my

00:24:11 ◼   ► card

00:24:12 ◼   ► right

00:24:12 ◼   ► because

00:24:12 ◼   ► it's

00:24:12 ◼   ► the

00:24:13 ◼   ► value

00:24:13 ◼   ► of

00:24:13 ◼   ► the

00:24:13 ◼   ► phone

00:24:14 ◼   ► plus

00:24:15 ◼   ► the

00:24:15 ◼   ► excess

00:24:16 ◼   ► but

00:24:17 ◼   ► they'll

00:24:17 ◼   ► send

00:24:17 ◼   ► me

00:24:17 ◼   ► the

00:24:17 ◼   ► phone

00:24:17 ◼   ► sometime

00:24:18 ◼   ► next

00:24:18 ◼   ► week

00:24:18 ◼   ► I'll

00:24:19 ◼   ► do

00:24:19 ◼   ► the

00:24:19 ◼   ► transfer

00:24:20 ◼   ► and

00:24:20 ◼   ► then

00:24:20 ◼   ► just

00:24:20 ◼   ► send

00:24:21 ◼   ► them

00:24:21 ◼   ► my

00:24:21 ◼   ► broken

00:24:21 ◼   ► phone

00:24:21 ◼   ► back

00:24:22 ◼   ► and

00:24:22 ◼   ► it's

00:24:22 ◼   ► fine

00:24:22 ◼   ► they

00:24:22 ◼   ► don't

00:24:23 ◼   ► charge

00:24:23 ◼   ► me

00:24:23 ◼   ► for

00:24:23 ◼   ► the

00:24:23 ◼   ► iPhone

00:24:24 ◼   ► but

00:24:25 ◼   ► there

00:24:25 ◼   ► was

00:24:25 ◼   ► something

00:24:25 ◼   ► on

00:24:26 ◼   ► the

00:24:26 ◼   ► call

00:24:26 ◼   ► which

00:24:26 ◼   ► was

00:24:27 ◼   ► really

00:24:27 ◼   ► interesting

00:24:27 ◼   ► so

00:24:28 ◼   ► he's

00:24:28 ◼   ► like

00:24:28 ◼   ► he

00:24:29 ◼   ► needed

00:24:29 ◼   ► to

00:24:29 ◼   ► check

00:24:29 ◼   ► something

00:24:30 ◼   ► I

00:24:30 ◼   ► don't

00:24:30 ◼   ► know

00:24:31 ◼   ► what

00:24:31 ◼   ► it

00:24:31 ◼   ► was

00:24:31 ◼   ► but

00:24:32 ◼   ► to

00:24:32 ◼   ► do

00:24:33 ◼   ► it

00:24:33 ◼   ► I

00:24:33 ◼   ► had

00:24:33 ◼   ► to

00:24:33 ◼   ► turn

00:24:33 ◼   ► off

00:24:34 ◼   ► find

00:24:34 ◼   ► my

00:24:34 ◼   ► I'm

00:24:36 ◼   ► not

00:24:36 ◼   ► sure

00:24:37 ◼   ► what

00:24:37 ◼   ► it

00:24:37 ◼   ► was

00:24:38 ◼   ► he

00:24:39 ◼   ► had

00:24:39 ◼   ► something

00:24:39 ◼   ► he

00:24:40 ◼   ► needed

00:24:40 ◼   ► to

00:24:40 ◼   ► check

00:24:40 ◼   ► and

00:24:41 ◼   ► I

00:24:41 ◼   ► had

00:24:41 ◼   ► to

00:24:41 ◼   ► turn

00:24:41 ◼   ► off

00:24:42 ◼   ► find

00:24:42 ◼   ► my

00:24:42 ◼   ► to

00:24:42 ◼   ► do

00:24:42 ◼   ► it

00:24:42 ◼   ► so

00:24:43 ◼   ► I

00:24:44 ◼   ► went

00:24:44 ◼   ► to

00:24:44 ◼   ► it

00:24:44 ◼   ► I

00:24:44 ◼   ► can't

00:24:45 ◼   ► turn

00:24:46 ◼   ► off

00:24:46 ◼   ► find

00:24:46 ◼   ► my

00:24:46 ◼   ► because

00:24:47 ◼   ► I

00:24:47 ◼   ► have

00:24:48 ◼   ► stolen

00:24:48 ◼   ► device

00:24:49 ◼   ► protection

00:24:50 ◼   ► on

00:24:50 ◼   ► he's

00:24:51 ◼   ► like

00:24:51 ◼   ► you

00:24:53 ◼   ► can

00:24:53 ◼   ► try

00:24:53 ◼   ► turning

00:24:54 ◼   ► that

00:24:54 ◼   ► off

00:24:54 ◼   ► but

00:24:54 ◼   ► it

00:24:54 ◼   ► might

00:24:54 ◼   ► have

00:24:55 ◼   ► a

00:24:55 ◼   ► security

00:24:55 ◼   ► delay

00:24:56 ◼   ► he

00:24:58 ◼   ► was

00:24:58 ◼   ► let

00:24:59 ◼   ► he's

00:24:59 ◼   ► like

00:24:59 ◼   ► if

00:25:00 ◼   ► you're

00:25:00 ◼   ► okay

00:25:00 ◼   ► with

00:25:00 ◼   ► it

00:25:00 ◼   ► let

00:25:01 ◼   ► me

00:25:01 ◼   ► see

00:25:01 ◼   ► your

00:25:01 ◼   ► screen

00:25:02 ◼   ► and

00:25:04 ◼   ► okay

00:25:04 ◼   ► and

00:25:05 ◼   ► then

00:25:05 ◼   ► I

00:25:05 ◼   ► get

00:25:05 ◼   ► a

00:25:05 ◼   ► little

00:25:06 ◼   ► pop

00:25:06 ◼   ► up

00:25:06 ◼   ► on

00:25:06 ◼   ► my

00:25:06 ◼   ► phone

00:25:06 ◼   ► and

00:25:07 ◼   ► it's

00:25:07 ◼   ► like

00:25:07 ◼   ► will

00:25:09 ◼   ► you

00:25:09 ◼   ► allow

00:25:10 ◼   ► Apple

00:25:10 ◼   ► support

00:25:11 ◼   ► to

00:25:11 ◼   ► view

00:25:11 ◼   ► your

00:25:12 ◼   ► screen

00:25:12 ◼   ► this

00:25:14 ◼   ► is

00:25:14 ◼   ► a

00:25:14 ◼   ► telephone

00:25:15 ◼   ► call

00:25:15 ◼   ► right

00:25:16 ◼   ► yeah

00:25:17 ◼   ► like

00:25:17 ◼   ► this

00:25:17 ◼   ► isn't

00:25:17 ◼   ► a

00:25:18 ◼   ► FaceTime

00:25:18 ◼   ► call

00:25:18 ◼   ► this

00:25:19 ◼   ► is

00:25:19 ◼   ► happening

00:25:19 ◼   ► over

00:25:20 ◼   ► a

00:25:20 ◼   ► telephone

00:25:21 ◼   ► call

00:25:21 ◼   ► fascinating

00:25:22 ◼   ► stuff

00:25:22 ◼   ► and

00:25:24 ◼   ► so

00:25:25 ◼   ► he's

00:25:25 ◼   ► seeing

00:25:25 ◼   ► my

00:25:25 ◼   ► screen

00:25:26 ◼   ► this

00:25:26 ◼   ► little

00:25:27 ◼   ► arrow

00:25:27 ◼   ► appears

00:25:27 ◼   ► on

00:25:28 ◼   ► my

00:25:28 ◼   ► phone

00:25:28 ◼   ► and

00:25:30 ◼   ► he's

00:25:31 ◼   ► just

00:25:31 ◼   ► like

00:25:31 ◼   ► moving

00:25:32 ◼   ► the

00:25:32 ◼   ► arrow

00:25:32 ◼   ► around

00:25:33 ◼   ► he's

00:25:33 ◼   ► like

00:25:33 ◼   ► click

00:25:33 ◼   ► here

00:25:33 ◼   ► click

00:25:34 ◼   ► here

00:25:34 ◼   ► but

00:25:35 ◼   ► my

00:25:35 ◼   ► favorite

00:25:35 ◼   ► part

00:25:36 ◼   ► is

00:25:36 ◼   ► when

00:25:36 ◼   ► he

00:25:36 ◼   ► tells

00:25:36 ◼   ► me

00:25:36 ◼   ► somewhere

00:25:37 ◼   ► to

00:25:37 ◼   ► click

00:25:37 ◼   ► the

00:25:37 ◼   ► arrow

00:25:38 ◼   ► starts

00:25:38 ◼   ► like

00:25:39 ◼   ► moving

00:25:39 ◼   ► left

00:25:40 ◼   ► and

00:25:40 ◼   ► right

00:25:40 ◼   ► to

00:25:40 ◼   ► point

00:25:41 ◼   ► it's

00:25:41 ◼   ► like

00:25:42 ◼   ► here

00:25:42 ◼   ► it's

00:25:42 ◼   ► like

00:25:42 ◼   ► right

00:25:43 ◼   ► there

00:25:43 ◼   ► no

00:25:43 ◼   ► it's

00:25:44 ◼   ► great

00:25:44 ◼   ► I

00:25:44 ◼   ► mean

00:25:44 ◼   ► doing

00:25:46 ◼   ► support

00:25:46 ◼   ► over

00:25:46 ◼   ► the

00:25:47 ◼   ► phone

00:25:47 ◼   ► can

00:25:47 ◼   ► be

00:25:47 ◼   ► really

00:25:47 ◼   ► frustrating

00:25:48 ◼   ► if

00:25:48 ◼   ► someone's

00:25:49 ◼   ► not

00:25:49 ◼   ► familiar

00:25:49 ◼   ► with

00:25:50 ◼   ► what

00:25:50 ◼   ► you're

00:25:50 ◼   ► trying

00:25:50 ◼   ► to

00:25:50 ◼   ► tell

00:25:51 ◼   ► them

00:25:57 ◼   ► they

00:25:58 ◼   ► just

00:25:58 ◼   ► very

00:25:59 ◼   ► quickly

00:25:59 ◼   ► that

00:25:59 ◼   ► I

00:25:59 ◼   ► knew

00:25:59 ◼   ► what

00:26:00 ◼   ► I

00:26:00 ◼   ► was

00:26:00 ◼   ► doing

00:26:00 ◼   ► and

00:26:01 ◼   ► I

00:26:01 ◼   ► think

00:26:01 ◼   ► really

00:26:01 ◼   ► it

00:26:01 ◼   ► was

00:26:02 ◼   ► just

00:26:02 ◼   ► for him

00:26:02 ◼   ► to be

00:26:03 ◼   ► able

00:26:03 ◼   ► to

00:26:03 ◼   ► see

00:26:04 ◼   ► but

00:26:04 ◼   ► it

00:26:05 ◼   ► ended

00:26:06 ◼   ► up

00:26:06 ◼   ► being

00:26:06 ◼   ► fine

00:26:06 ◼   ► because

00:26:07 ◼   ► my

00:26:07 ◼   ► I'm

00:26:08 ◼   ► at

00:26:08 ◼   ► my

00:26:08 ◼   ► studio

00:26:09 ◼   ► and

00:26:10 ◼   ► that

00:26:10 ◼   ► has

00:26:10 ◼   ► been

00:26:10 ◼   ► designated

00:26:11 ◼   ► as a

00:26:11 ◼   ► known

00:26:11 ◼   ► location

00:26:12 ◼   ► right

00:26:13 ◼   ► because

00:26:13 ◼   ► you

00:26:13 ◼   ► remember

00:26:13 ◼   ► with

00:26:14 ◼   ► the

00:26:14 ◼   ► stolen

00:26:14 ◼   ► device

00:26:14 ◼   ► protection

00:26:15 ◼   ► you

00:26:16 ◼   ► don't

00:26:16 ◼   ► have

00:26:16 ◼   ► security

00:26:17 ◼   ► delays

00:26:17 ◼   ► at

00:26:17 ◼   ► places

00:26:18 ◼   ► that

00:26:18 ◼   ► are

00:26:18 ◼   ► known

00:26:19 ◼   ► locations

00:26:20 ◼   ► but

00:26:20 ◼   ► you

00:26:20 ◼   ► cannot

00:26:20 ◼   ► define

00:26:21 ◼   ► those

00:26:21 ◼   ► Apple

00:26:22 ◼   ► defines

00:26:22 ◼   ► those

00:26:22 ◼   ► but

00:26:23 ◼   ► I'm

00:26:24 ◼   ► here

00:26:24 ◼   ► enough

00:26:24 ◼   ► that

00:26:25 ◼   ► it

00:26:25 ◼   ► knows

00:26:25 ◼   ► right

00:26:25 ◼   ► and

00:26:27 ◼   ► so

00:26:27 ◼   ► I

00:26:27 ◼   ► turned

00:26:28 ◼   ► it

00:26:28 ◼   ► off

00:26:28 ◼   ► turned

00:26:28 ◼   ► off

00:26:29 ◼   ► find

00:26:29 ◼   ► my

00:26:29 ◼   ► and

00:26:29 ◼   ► he

00:26:29 ◼   ► was

00:26:30 ◼   ► able

00:26:30 ◼   ► to

00:26:30 ◼   ► get

00:26:30 ◼   ► what

00:26:34 ◼   ► my

00:26:34 ◼   ► phone

00:26:35 ◼   ► but

00:26:35 ◼   ► okay

00:26:35 ◼   ► man

00:26:36 ◼   ► this

00:26:36 ◼   ► phone

00:26:37 ◼   ► is

00:26:37 ◼   ► just

00:26:38 ◼   ► destroyed

00:26:39 ◼   ► yeah

00:26:40 ◼   ► so

00:26:41 ◼   ► what

00:26:41 ◼   ► are

00:26:41 ◼   ► we

00:26:41 ◼   ► thinking

00:26:41 ◼   ► chat

00:26:42 ◼   ► he

00:26:42 ◼   ► should

00:26:42 ◼   ► have

00:26:43 ◼   ► grabbed

00:26:43 ◼   ► the

00:26:43 ◼   ► phone

00:26:43 ◼   ► instead

00:26:44 ◼   ► of

00:26:44 ◼   ► the

00:26:44 ◼   ► baby

00:26:44 ◼   ► right

00:26:44 ◼   ► I

00:26:45 ◼   ► mean

00:26:46 ◼   ► that's

00:26:46 ◼   ► the

00:26:46 ◼   ► takeaway

00:26:47 ◼   ► I'm

00:26:48 ◼   ► sorry

00:26:48 ◼   ► we're

00:26:49 ◼   ► all

00:26:49 ◼   ► thinking

00:26:49 ◼   ► it

00:26:50 ◼   ► right

00:26:50 ◼   ► I

00:26:50 ◼   ► mean

00:26:50 ◼   ► it's

00:26:51 ◼   ► not

00:26:51 ◼   ► just

00:26:51 ◼   ► me

00:26:52 ◼   ► the

00:26:52 ◼   ► baby

00:26:52 ◼   ► was

00:26:52 ◼   ► in

00:26:52 ◼   ► a

00:26:52 ◼   ► buggy

00:26:53 ◼   ► the

00:26:53 ◼   ► baby

00:26:53 ◼   ► had

00:26:53 ◼   ► a

00:26:54 ◼   ► case

00:26:54 ◼   ► on

00:26:54 ◼   ► I

00:26:55 ◼   ► didn't

00:26:56 ◼   ► have

00:26:56 ◼   ► a

00:26:56 ◼   ► case

00:26:56 ◼   ► on

00:26:56 ◼   ► if

00:26:57 ◼   ► you

00:26:57 ◼   ► think

00:26:57 ◼   ► about

00:26:57 ◼   ► it

00:26:57 ◼   ► you

00:26:57 ◼   ► know

00:26:58 ◼   ► like

00:26:59 ◼   ► that

00:26:59 ◼   ► is

00:26:59 ◼   ► like

00:26:59 ◼   ► an

00:26:59 ◼   ► impact

00:27:00 ◼   ► case

00:27:00 ◼   ► that's

00:27:00 ◼   ► like

00:27:00 ◼   ► one

00:27:01 ◼   ► of

00:27:01 ◼   ► those

00:27:01 ◼   ► she's

00:27:01 ◼   ► in

00:27:01 ◼   ► an

00:27:01 ◼   ► otter

00:27:02 ◼   ► box

00:27:02 ◼   ► you

00:27:02 ◼   ► know

00:27:03 ◼   ► look

00:27:04 ◼   ► all

00:27:04 ◼   ► I'm

00:27:04 ◼   ► saying

00:27:05 ◼   ► is

00:27:05 ◼   ► in

00:27:05 ◼   ► hindsight

00:27:06 ◼   ► in

00:27:07 ◼   ► hindsight

00:27:07 ◼   ► yes

00:27:08 ◼   ► because

00:27:09 ◼   ► nothing

00:27:11 ◼   ► would have

00:27:11 ◼   ► happened

00:27:11 ◼   ► to her

00:27:12 ◼   ► like

00:27:12 ◼   ► the

00:27:12 ◼   ► buggy

00:27:13 ◼   ► just

00:27:13 ◼   ► moved

00:27:13 ◼   ► forward

00:27:13 ◼   ► a

00:27:14 ◼   ► little

00:27:14 ◼   ► bit

00:27:14 ◼   ► but

00:27:14 ◼   ► I

00:27:14 ◼   ► just

00:27:15 ◼   ► it

00:27:15 ◼   ► was

00:27:15 ◼   ► hilarious

00:27:16 ◼   ► what

00:27:16 ◼   ► I

00:27:16 ◼   ► did

00:27:16 ◼   ► was

00:27:16 ◼   ► I

00:27:17 ◼   ► just

00:27:17 ◼   ► let

00:27:17 ◼   ► go

00:27:18 ◼   ► of

00:27:18 ◼   ► my

00:27:18 ◼   ► phone

00:27:18 ◼   ► is

00:27:19 ◼   ► what

00:27:19 ◼   ► happened

00:27:19 ◼   ► yeah

00:27:19 ◼   ► like

00:27:20 ◼   ► you're

00:27:22 ◼   ► good

00:27:22 ◼   ► dad

00:27:22 ◼   ► you're

00:27:22 ◼   ► good

00:27:23 ◼   ► dad

00:27:23 ◼   ► well

00:27:23 ◼   ► I've

00:27:23 ◼   ► learned

00:27:24 ◼   ► a

00:27:24 ◼   ► valuable

00:27:24 ◼   ► lesson

00:27:24 ◼   ► which

00:27:26 ◼   ► is

00:27:26 ◼   ► a

00:27:26 ◼   ► good

00:27:26 ◼   ► I'm

00:27:26 ◼   ► happy

00:27:26 ◼   ► I've

00:27:27 ◼   ► learned

00:27:27 ◼   ► this

00:27:27 ◼   ► lesson

00:27:27 ◼   ► you

00:27:29 ◼   ► cannot

00:27:29 ◼   ► hold

00:27:30 ◼   ► your

00:27:30 ◼   ► phone