ATP

00:00:00 ◼   ► I have rejoined the winter tire lifestyle, sort of.

00:00:05 ◼   ► Oh, in the i3?

00:00:07 ◼   ► That's right.

00:00:08 ◼   ► So over the weekend, Tiff had taken my car out of town because it has a long range, and

00:00:15 ◼   ► I was driving her car, the i3.

00:00:17 ◼   ► My car, the iX, is perfectly well in the snow.

00:00:21 ◼   ► I meant to say iX.

00:00:22 ◼   ► I 100% said i3, but I meant to say iX.

00:00:25 ◼   ► The i3 is the one that has a range extender.

00:00:27 ◼   ► That's right.

00:00:28 ◼   ► But it's still, you know, to go, like, you know, deep upstate, it's not super great.

00:00:32 ◼   ► So anyway, so she had my good car, and I had the i3, which is a wonderful car in lots of

00:00:39 ◼   ► ways.

00:00:39 ◼   ► However, I learned that in snow and ice, it is not only not a wonderful car, it is a horrendously

00:00:47 ◼   ► bad car in snow and ice.

00:00:49 ◼   ► Has it ever had its tires changed?

00:00:51 ◼   ► Ever?

00:00:51 ◼   ► Yeah, actually.

00:00:52 ◼   ► Well, it only has, like, 11,000 miles on it.

00:00:56 ◼   ► So these are the original tires?

00:00:58 ◼   ► What year was this car?

00:00:59 ◼   ► Not anymore.

00:00:59 ◼   ► They, there was, like, a slow leak in about a year, about a year ago, maybe, there was a

00:01:05 ◼   ► slow leak, and they determined just, let's just replace all of them, because they had worn

00:01:09 ◼   ► enough by that point that that's, like, might as well, might as well do it.

00:01:11 ◼   ► So they're actually fairly new tires.

00:01:14 ◼   ► The problem, as if you, if you look into i3 owners and their experience of driving it in

00:01:19 ◼   ► the winter, so it is a rear-wheel drive car, which, you know, I've had rear-wheel drive

00:01:24 ◼   ► cars before.

00:01:24 ◼   ► I know how they handle in the snow, which is not amazing.

00:01:27 ◼   ► Badly.

00:01:28 ◼   ► But, yeah, but, you know, if you, if you have snow tires, you can do okay.

00:01:31 ◼   ► It's still not, it's still, you know, way worse than an all-wheel drive car, even with

00:01:36 ◼   ► regular all-season tires.

00:01:37 ◼   ► But, okay, don't at me.

00:01:39 ◼   ► It's way worse than front-wheel drive, too, by the way.

00:01:41 ◼   ► Yes.

00:01:41 ◼   ► Yes, it is.

00:01:42 ◼   ► You know, can I just, can I just stop you right there?

00:01:44 ◼   ► Yeah.

00:01:44 ◼   ► I don't particularly disagree with you, but the snow tire zealots are going to come

00:01:49 ◼   ► for you.

00:01:49 ◼   ► Good for them.

00:01:50 ◼   ► They will argue.

00:01:51 ◼   ► I've been there.

00:01:52 ◼   ► They will argue.

00:01:53 ◼   ► I just want to acknowledge this argument, because I'm not interested in pursuing it further after

00:01:58 ◼   ► this moment.

00:01:59 ◼   ► I acknowledge, and I am acknowledging on behalf of all three of us, until John argues with

00:02:04 ◼   ► me, that I understand that with the right set of snow tires, a rear-wheel drive car is

00:02:08 ◼   ► actually very performant in the snow.

00:02:11 ◼   ► I agree with Marco, though, for an average driver, which I include myself in that, it

00:02:16 ◼   ► is probably better to have an all-wheel drive car in the snow than a rear-wheel drive car.

00:02:20 ◼   ► Rear-wheel drive car with snow tires.

00:02:23 ◼   ► Yes.

00:02:24 ◼   ► Especially where I am.

00:02:25 ◼   ► And I am not interested in having an argument about this anywhere on the internet.

00:02:29 ◼   ► Please and thank you.

00:02:30 ◼   ► The only thing I would disagree with is if you have an all-wheel drive car with like a

00:02:32 ◼   ► summer performance tires on it.

00:02:34 ◼   ► Oh, been there.

00:02:35 ◼   ► Not going to be better.

00:02:36 ◼   ► Been there.

00:02:36 ◼   ► It's not good.

00:02:37 ◼   ► Yeah.

00:02:38 ◼   ► But yeah, my assertion is merely that all-wheel drive with all-season tires is better than

00:02:44 ◼   ► a rear-wheel drive with snow tires.

00:02:45 ◼   ► Anyway.

00:02:46 ◼   ► People will argue with you.

00:02:48 ◼   ► I know.

00:02:48 ◼   ► I'm not interested in the argument, everyone.

00:02:50 ◼   ► Thank you, but no thank you.

00:02:51 ◼   ► Yeah.

00:02:51 ◼   ► Anyway.

00:02:52 ◼   ► And yeah, and to clarify, I'm talking about winter tires, not snow tires, technically.

00:02:58 ◼   ► Thank you, everybody.

00:02:59 ◼   ► Okay.

00:02:59 ◼   ► Driving Tiff's car in the snow and ice over the last few days.

00:03:04 ◼   ► I messaged her.

00:03:05 ◼   ► I'm like, can I please buy you snow tires?

00:03:07 ◼   ► So, because the problem is the i3, yeah, it's rear-wheel drive.

00:03:11 ◼   ► The tires that are, so the i3 has very narrow tires.

00:03:15 ◼   ► It's basically motorcycle tires, even narrower than many motorcycle tires.

00:03:20 ◼   ► It's like a big roller skate.

00:03:21 ◼   ► The good thing is when it spins, since the wheelbase is so short, you just, you can't even

00:03:25 ◼   ► tell when it's going forward or backward or sideways.

00:03:27 ◼   ► Yeah, and the tires that are on it are like eco range maxing tires, which are not good

00:03:34 ◼   ► for traction in the winter.

00:03:35 ◼   ► They're not optimized for that.

00:03:36 ◼   ► They're optimized for roller skate.

00:03:37 ◼   ► Yeah, real hard tires.

00:03:38 ◼   ► Yeah.

00:03:39 ◼   ► They're optimized for range in the summer, which is fine, but not what we need.

00:03:43 ◼   ► So, finally, you know, go into a tire rack, place in order.

00:03:47 ◼   ► Like, there's one snow tire that is made for this.

00:03:50 ◼   ► I was going to say, who makes snow tires that small?

00:03:52 ◼   ► There is one on the, I think it's a Blizzac.

00:03:55 ◼   ► There's one currently on the market that fits it.

00:03:57 ◼   ► And if you look like-

00:03:58 ◼   ► Do you remember the tire size?

00:03:59 ◼   ► Uh, no, but it's very-

00:04:03 ◼   ► What's the wheel size?

00:04:04 ◼   ► It's like 16 inches?

00:04:05 ◼   ► I can tell you.

00:04:06 ◼   ► Hold on.

00:04:06 ◼   ► My order has shipped.

00:04:07 ◼   ► As someone pointed out online recently, I know we talked about tire sizing in context

00:04:12 ◼   ► of the bootleg thing, and we went through the tire sizing.

00:04:15 ◼   ► And a thing that had never occurred to me until someone just pointed out recently is

00:04:18 ◼   ► that tire sizing mixes metric, imperial, and proportion in the same size.

00:04:24 ◼   ► So, the tire size, by the way, the tire size, so the regular tire size for the vehicle stock

00:04:30 ◼   ► is actually staggered, but for the snow tires, it's square, and the tire size for the snows

00:04:35 ◼   ► is 155, 70, or 19.

00:04:38 ◼   ► 19 inch?

00:04:40 ◼   ► That's way bigger than I thought it would be.

00:04:41 ◼   ► Yes, seriously.

00:04:42 ◼   ► I'm very surprised.

00:04:43 ◼   ► The 155, not surprising.

00:04:45 ◼   ► 155 is millimeters.

00:04:46 ◼   ► Yes.

00:04:46 ◼   ► It's millimeters, then the 19 is inches, and then the other number is sidewall height as

00:04:52 ◼   ► a proportion of the width, I believe.

00:04:53 ◼   ► Yeah.

00:04:54 ◼   ► So, I assume 155 is fairly narrow for a car?

00:04:56 ◼   ► Yes.

00:04:57 ◼   ► Yes, yes, yes.

00:04:58 ◼   ► It's very narrow.

00:04:58 ◼   ► But 19 is way bigger than I would have guessed.

00:05:01 ◼   ► Yeah, and actually, having just had to replace one of Aaron's tires, which is a whole story,

00:05:05 ◼   ► I forget what that was, but I want to say it was like 275.

00:05:08 ◼   ► I can look that up as well, and I'll get back to you in a second.

00:05:11 ◼   ► But it was quite like two or three times.

00:05:14 ◼   ► It was like twice the size of what you're talking about.

00:05:16 ◼   ► It's ridiculous.

00:05:16 ◼   ► Yeah.

00:05:17 ◼   ► So, anyway, here's hoping that rejoining the snow tire, winter tire lifestyle will improve

00:05:25 ◼   ► this car in the snow for the rest of its useful life in our household.

00:05:30 ◼   ► All right, so it is nearly Christmas as we record this.

00:05:34 ◼   ► It is the 17th of December.

00:05:35 ◼   ► Hanukkah is actually going as we speak.

00:05:37 ◼   ► And if you are in the gift-giving mood and you have a nerd in your life that perhaps listens

00:05:43 ◼   ► to the show, which maybe you do too.

00:05:46 ◼   ► Hopefully, that's how you're hearing this message.

00:05:47 ◼   ► Anyways, if you have a nerd that you want to gift a membership to, remember that thanks

00:05:51 ◼   ► to the hard work of one John Syracuse, ATP gift memberships are a thing.

00:05:55 ◼   ► And you can actually gift somebody an entire membership for, I believe, John, and jump in

00:06:00 ◼   ► here a month, a year, maybe even forever.

00:06:02 ◼   ► No, not forever.

00:06:03 ◼   ► But there's all sorts of different things you can do with gift memberships.

00:06:06 ◼   ► John, how does this work?

00:06:08 ◼   ► Well, the thing you need to know is you go to atp.fm slash gift.

00:06:10 ◼   ► That's the URL for you.

00:06:12 ◼   ► I added some more instructions there.

00:06:13 ◼   ► If you go to atp.fm slash store, I also put the gift instructions there.

00:06:16 ◼   ► But yeah, you can buy a month or a year.

00:06:18 ◼   ► You can buy multiple months.

00:06:19 ◼   ► You can buy multiple years.

00:06:21 ◼   ► It's all explained in the fact it's been a pretty solid system.

00:06:24 ◼   ► People have been using it and it has been working for them.

00:06:26 ◼   ► And we haven't really had any problems.

00:06:27 ◼   ► The only wrinkle is that, obviously, to buy something, you have to create an account so you

00:06:33 ◼   ► can give payment through our payment processor and stuff like that.

00:06:36 ◼   ► You're led through it on the page.

00:06:37 ◼   ► atp.fm slash gift will explain it all.

00:06:39 ◼   ► And then they have to put in your email address if you're the one who wants the gift or something.

00:06:44 ◼   ► So there's like a URL that's like atp.fm slash gift question mark four equals your email

00:06:49 ◼   ► address.

00:06:49 ◼   ► It just pre-fills the form.

00:06:50 ◼   ► But don't worry.

00:06:51 ◼   ► If they enter the wrong email address, we can even fix that after the fact.

00:06:54 ◼   ► So we've had a lot of people successfully use this process and not get confused by it.

00:06:58 ◼   ► So I think it's working.

00:06:59 ◼   ► The great thing about ATP membership gift, you can get it literally Christmas morning.

00:07:04 ◼   ► There's no shipping.

00:07:06 ◼   ► It's you just do a payment and then you get a URL and then you can either hastily print

00:07:11 ◼   ► that or just write down the code that we give you like the redemption code and just stick

00:07:15 ◼   ► it in a little envelope and put a bow on it.

00:07:16 ◼   ► Perfect last minute gift.

00:07:18 ◼   ► No lead time required.

00:07:19 ◼   ► Instantly delivered to you.

00:07:21 ◼   ► atp.fm slash gift.

00:07:23 ◼   ► Now, John, you've made me scared now because you've talked about how you have to enter the

00:07:27 ◼   ► recipient's email address.

00:07:28 ◼   ► You just said instantly delivered.

00:07:30 ◼   ► Does that mean the gift will be given away immediately upon purchase?

00:07:33 ◼   ► No, we don't do any delivery for you.

00:07:35 ◼   ► After you purchase a gift membership, you'll have instructions on what to do and then you

00:07:39 ◼   ► deliver the gift however you want to.

00:07:41 ◼   ► You can print it out on a piece of paper.

00:07:42 ◼   ► You can put it in a gift box.

00:07:43 ◼   ► You can text it to them.

00:07:45 ◼   ► You could mail it to them in the mail.

00:07:47 ◼   ► You could do whatever you want with it.

00:07:48 ◼   ► You could just read it to them on Christmas morning.

00:07:50 ◼   ► It's entirely up to you.

00:07:52 ◼   ► The surprise will not be spoiled by anything in our system.

00:07:56 ◼   ► But that means that you must actually deliver the gift.

00:07:58 ◼   ► And yeah, it is a last minute gift idea.

00:08:00 ◼   ► You do have to hastily write down the redemption code or print something out or text them.

00:08:05 ◼   ► But, you know, whether it's a piece of paper or a texted link, it works just the same.

00:08:09 ◼   ► Excellent.

00:08:10 ◼   ► Well, I'm glad that the surprise will not be ruined.

00:08:13 ◼   ► And again, atp.fm slash gift.

00:08:15 ◼   ► And this is doubly pertinent because we also need to announce that we have a new member

00:08:20 ◼   ► special for December.

00:08:21 ◼   ► We watched, we did ATP Movie Club and we watched the 1983 film War Games with Matthew Broderick

00:08:28 ◼   ► and Ali Sheedy and a bunch of other people.

00:08:30 ◼   ► And I had seen it, but not in like 20 years.

00:08:33 ◼   ► Marco effectively hadn't seen it.

00:08:34 ◼   ► And John, you seem to know this movie inside and out.

00:08:37 ◼   ► So anything that you would like to add about that?

00:08:39 ◼   ► Yeah, I have some very, you know, rapid fire.

00:08:44 ◼   ► Follow up for the episode that I will try not to spoil.

00:08:46 ◼   ► First, this movie has been often requested.

00:08:49 ◼   ► And if you want to, if you're dying to listen to it, now's your time.

00:08:54 ◼   ► For anybody who listens to it, you can listen to how many times I say nuclear and how many

00:09:00 ◼   ► times I say nuclear.

00:09:01 ◼   ► So that's a fun game you can play.

00:09:03 ◼   ► Rest assured, I do know the difference.

00:09:05 ◼   ► But unfortunately, I was born in the 70s and a child of the 80s.

00:09:08 ◼   ► And the incorrect pronunciation is wedged in my head.

00:09:11 ◼   ► So you'll, you'll hear as you know, that's just, that's just an accent.

00:09:15 ◼   ► Yeah.

00:09:16 ◼   ► You'll hear as the episode goes on, my discipline gets worse and worse.

00:09:19 ◼   ► So that's fine.

00:09:20 ◼   ► Two, NORAD is located in Colorado Springs, Colorado, not Wyoming.

00:09:25 ◼   ► We were at the error.

00:09:26 ◼   ► Casey tried to point that out.

00:09:27 ◼   ► I think I missed it.

00:09:28 ◼   ► No, no, no, no.

00:09:28 ◼   ► I also got it wrong because I saw Cheyenne or Cheyenne or whatever it's pronounced.

00:09:32 ◼   ► Yeah, Cheyenne or Cheyenne on the sign.

00:09:35 ◼   ► And I thought that was Wyoming.

00:09:36 ◼   ► It is not.

00:09:37 ◼   ► It is in Colorado, as you said.

00:09:38 ◼   ► Three, the 80s nuclear war movie that I was trying to remember is not The Day After Tomorrow.

00:09:43 ◼   ► That's a 2004 climate disaster movie directed by Roland Emmerich.

00:09:46 ◼   ► It was The Day After.

00:09:47 ◼   ► These things jumble in my head because I'm old.

00:09:50 ◼   ► I regret the error.

00:09:51 ◼   ► And finally, the thing that I will not spoil, but you'll have to listen to the episode to know what I'm talking about.

00:09:56 ◼   ► But the thing on the episode I asked, if anyone is aware of this thing existing before the movie War Games came out, let us know.

00:10:06 ◼   ► And I am here to tell you that tons of people let us know.

00:10:08 ◼   ► And rest assured, the thing that is in that movie that we discuss did indeed exist well before that movie and is a widespread phenomenon all over this country, potentially coming here from Europe.

00:10:20 ◼   ► Anyway, that's our follow-up for the member special.

00:10:23 ◼   ► Slightly mysterious, but it's War Games.

00:10:25 ◼   ► You should watch the movie even if you're not a member.

00:10:27 ◼   ► All right, John, you have yet another Cloudflare update.

00:10:31 ◼   ► Is there trouble in paradise?

00:10:32 ◼   ► No, I mean, last time I was saying that I had, you know, switched over to that and had it sitting in front of my website and doing caching and SSL termination.

00:10:42 ◼   ► And that they had, you know, we did some follow-up about this workers thing they have or the serverless thing that can do stuff and you can host stuff in R2 and all that stuff.

00:10:50 ◼   ► And I said I would look into that.

00:10:51 ◼   ► I did.

00:10:51 ◼   ► So now my website is fully on Cloudflare.

00:10:55 ◼   ► I am using Cloudflare workers to actually serve my site.

00:10:58 ◼   ► No traffic goes to my crappy shared hosting thing anymore for that particular website.

00:11:03 ◼   ► There's other websites that are still there.

00:11:05 ◼   ► And it's working pretty well, except that I quickly learned that when you do worker, it kind of sits alongside as a peer to caching.

00:11:13 ◼   ► So I can't put like Cloudflare caching in front of my worker, but there's a caching API in the worker.

00:11:19 ◼   ► So I basically have to manually do like the stuff that a web browser would do.

00:11:24 ◼   ► I have to manually set the headers and the expires headers for caching.

00:11:28 ◼   ► I have to manually deal with like trailing slashes and crap.

00:11:31 ◼   ► I have to manually do caching.

00:11:32 ◼   ► It's still like maybe two pages of code now instead of one, but it's a little bit silly.

00:11:37 ◼   ► It would be nice if you could just say, hey, Cloudflare, do your caching thing in front of my worker.

00:11:41 ◼   ► But still the worker would have to do the cache expires header because the way I had caching configured was to honor the headers that were coming out.

00:11:48 ◼   ► Anyway, it seems to be working fine.

00:11:50 ◼   ► I had a little a couple of glitches where I didn't fully reproduce the behavior that I had in Apache.

00:11:55 ◼   ► But I think I'm going to run it like this for a while.

00:11:58 ◼   ► I still have my shared hosting site and I still have the site there.

00:12:00 ◼   ► So I guess I'll publish to both sites, deploy to both sites as I go.

00:12:03 ◼   ► But it's working pretty well.

00:12:05 ◼   ► So, you know, I guess I'll give you an update if anything disastrous happens.

00:12:09 ◼   ► But for now, it's going pretty well.

00:12:10 ◼   ► And you said hypercritical.co is pointing to this worker site.

00:12:14 ◼   ► Is that right?

00:12:14 ◼   ► That's right.

00:12:15 ◼   ► You go.

00:12:16 ◼   ► If you hit that URL now, everything you see there, the files are all hosted on R2 because I have some that are bigger than 25 megs.

00:12:22 ◼   ► And I didn't want to do that weird bifurcation.

00:12:24 ◼   ► And yes, I could have like made a back end site at Cloudflare and then had it fronted by Cloudflare.

00:12:29 ◼   ► And it's just I didn't feel like going to that.

00:12:31 ◼   ► I just wanted uniformity.

00:12:32 ◼   ► Everything's in R2.

00:12:33 ◼   ► It's fed by a worker.

00:12:35 ◼   ► The worker acts like the world's dumbest static content web server.

00:12:38 ◼   ► And it has and it accesses Cloudflare's caching front end as it goes.

00:12:42 ◼   ► And I think it's way faster than it was before because I tried it.

00:12:45 ◼   ► I tried it both ways, like using my crappy shared hosting as the origin server with caching in front of it versus doing it all in worker.

00:12:51 ◼   ► It's much faster to do it all in worker because my mostly because my crappy shared hosting was really bad.

00:12:55 ◼   ► Like anytime it actually had to go to the origin server, the the request from went from tens of milliseconds to hundreds of milliseconds.

00:13:01 ◼   ► And it was ridiculous.

00:13:02 ◼   ► So not that it matters for a static website, but it's faster now, too.

00:13:05 ◼   ► Oh, and I went over that.

00:13:07 ◼   ► I went over the the worker.

00:13:08 ◼   ► I didn't go over it.

00:13:09 ◼   ► I got the warning email.

00:13:10 ◼   ► It says you're close to the daily limit for a free worker request.

00:13:13 ◼   ► So now, of course, I'm paying for worker.

00:13:15 ◼   ► It's five dollars a month.

00:13:16 ◼   ► Not a big deal.

00:13:17 ◼   ► I mean, that's what I'm paying Linode currently for their baby.

00:13:20 ◼   ► What is it?

00:13:21 ◼   ► Nanode or whatever.

00:13:22 ◼   ► And that's a full on computer asterisk asterisk.

00:13:25 ◼   ► Yeah, that would that would have been easier.

00:13:27 ◼   ► It's just that I got sucked into this whole Cloudflare thing.

00:13:29 ◼   ► Like, I kind of wish I had your setup because then I could just run a web server and configure it instead of writing my own crappy web server and no JS.

00:13:35 ◼   ► But whatever.

00:13:36 ◼   ► No, I honestly, I think either approach is perfectly valid.

00:13:40 ◼   ► All right.

00:13:40 ◼   ► Let's talk about Marco's former TV.

00:13:42 ◼   ► Wayne Morgan writes regarding Marco's LG C7 image problem.

00:13:45 ◼   ► This was a known issue with the C7 and B7.

00:13:47 ◼   ► They actually had a repair notice where until a few years ago they would fix it for free.

00:13:50 ◼   ► I had the exact same issues as you between Minecraft and the hue burning in the center.

00:13:54 ◼   ► Is that what yours look like, this picture, Marco?

00:13:56 ◼   ► I never put up like a solid color to test it.

00:14:00 ◼   ► It was just it was so apparent, like the shift towards green.

00:14:03 ◼   ► And what we've heard over and over again is basically that like the red sub pixels would wear out in the middle faster than everywhere else, possibly because some theories are like that's where people's faces are.

00:14:15 ◼   ► And yeah, it's skin tone.

00:14:16 ◼   ► And I don't know if that's true or if it's like heat or both, but whatever it is, this was a very common problem as reported by the incredibly rigorous data of people telling us about it.

00:14:28 ◼   ► It seems like a pretty common problem.

00:14:30 ◼   ► Yeah, if you had, you know, when it first started to happen, it sounds like you could have got it repaired for free, but you let it fester.

00:14:34 ◼   ► And now it's kind of like Apple's keyboard repair programs.

00:14:37 ◼   ► They eventually end.

00:14:37 ◼   ► And so it was too late for you anyway.

00:14:39 ◼   ► Yeah, it's the kind of thing when that particular problem, like the Minecraft burn in with the hearts on the bottom, that's been there for years.

00:14:45 ◼   ► But the particular problem of the middle of it slowly turning green, that's only been happening for at least in a noticeable way for maybe a few months.

00:14:53 ◼   ► So I think even if I had done it immediately, it would have it would have been too late.

00:14:57 ◼   ► You needed a new TV anyway.

00:14:58 ◼   ► So also that ends well.

00:14:59 ◼   ► It's funny that like so that besides besides the TV getting 10 inches larger diagonally, nobody in the family seems to notice.

00:15:07 ◼   ► They didn't notice the giant blob in the middle of the old TV.

00:15:10 ◼   ► Well, they notice.

00:15:11 ◼   ► Look, as I'm sure not only the two of you, but certainly many, if not most of our listeners are aware of a phenomenon.

00:15:19 ◼   ► When you are kind of the person in charge of the technology of the house, you only hear about things that don't work.

00:15:26 ◼   ► You don't really like when things work great.

00:15:29 ◼   ► No one.

00:15:30 ◼   ► I mean, this is true of, you know, most household duties that most people do.

00:15:33 ◼   ► Like when things are working great, no one says anything.

00:15:37 ◼   ► They might notice, probably not.

00:15:40 ◼   ► They certainly don't notice enough to say anything.

00:15:42 ◼   ► It's only when things go wrong or need attention that you tend to hear about them.

00:15:47 ◼   ► So the way I am thanked, as with, again, with any household duties that people do, the way I am thanked for my hard work in this area is an absence of complaints.

00:15:56 ◼   ► And I accept that.

00:15:57 ◼   ► I wish my family was more impressed by my TV.

00:15:59 ◼   ► It looks really good.

00:16:02 ◼   ► Yeah, I wish my family was more impressed by my amazing Wi-Fi setup.

00:16:05 ◼   ► But, yeah, it just doesn't happen.

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00:18:12 ◼   ► All right, let's talk Apple executives.

00:18:15 ◼   ► First of all, Jeff Williams retired like two weeks ago and is now sort of kind of unretiring.

00:18:21 ◼   ► Not really.

00:18:21 ◼   ► But apparently, Jeff Williams has been nominated to join the Disney board.

00:18:27 ◼   ► So reading from Jay Peters in The Verge, or at The Verge, wherever, something The Verge.

00:18:31 ◼   ► Jeff Williams, who recently retired from Apple, will stand for election, quote, as a new independent director at the company's 2026 annual meeting of shareholders, quote, Disney says.

00:18:40 ◼   ► Additionally, with regard to Johnny Surugi and, oh, where would he go if he did leave, Joshua Price writes, after watching the Rivian event this week where they announced that they're building custom silicon for their vehicles, could that be a potential competitor for Johnny Surugi that Johnny Surugi would have considered?

00:19:00 ◼   ► That seems like a big step down to me.

00:19:02 ◼   ► It does, but you never know.

00:19:04 ◼   ► Also, a lot of people reached out to say NVIDIA is another option, potentially.

00:19:09 ◼   ► That's maybe a lateral move, but I don't know.

00:19:12 ◼   ► NVIDIA seems a lot more volatile and is a new member of Biggest Company in the World, Club, which Apple's been a member of for a while.

00:19:17 ◼   ► Yeah.

00:19:18 ◼   ► All right.

00:19:19 ◼   ► With regard to last week's overtime, we were talking about carbon credits and Apple 2030, where they said there would be carbon neutral.

00:19:26 ◼   ► I'm sure there's asterisk, dagger, double dagger, et cetera.

00:19:28 ◼   ► Zach writes, I actually work in the carbon credit space.

00:19:32 ◼   ► This is, again, ATP.

00:19:33 ◼   ► What did I call this?

00:19:34 ◼   ► Something corner.

00:19:35 ◼   ► Job corner.

00:19:35 ◼   ► I don't know.

00:19:36 ◼   ► We have people everywhere.

00:19:37 ◼   ► I actually work in the carbon credit space.

00:19:39 ◼   ► My job is essentially carbon accounting, so I know quite a bit about carbon credits.

00:19:42 ◼   ► In order to sell carbon credits that a company like Apple would purchase, you need to go through a registry.

00:19:46 ◼   ► The registry uses independent auditors to verify the credits.

00:19:49 ◼   ► In order for your credits to be valid, there are several criteria that need to be met, which includes a minimum of 100 years of stability.

00:19:54 ◼   ► Part of this means you cannot sell your carbon capture byproduct into certain markets where, for example, they would be exposed to high temperatures or very acidic conditions that would result in the release of the captured carbon dioxide.

00:20:05 ◼   ► The whole process of producing carbon credits is honestly a huge hassle, but it has to be that way so people cannot easily cheat it.

00:20:10 ◼   ► Yeah.

00:20:11 ◼   ► It's a complex industry.

00:20:12 ◼   ► It's not entirely a scam, but it's difficult to do in a way that satisfies everybody.

00:20:16 ◼   ► All right.

00:20:16 ◼   ► We got a lot of feedback with regard to your split iMessage situation.

00:20:21 ◼   ► Given that you haven't put a lot of follow-up in here, I'm assuming that means you have no particularly satisfying answers.

00:20:26 ◼   ► Oh, I mean, lots of people had suggestions that involved, you know, like tear your world down and start it back up again.

00:20:32 ◼   ► Or, like, suggestions that would never work, like, you know, which involves going around to everybody's device that you communicate with and forcing their settings into a particular thing.

00:20:40 ◼   ► I think I mentioned this when we talked about it, but, like, there is that setting of, like, by default, what do you want to begin conversations from?

00:20:46 ◼   ► And also, what do you want to be reachable at?

00:20:48 ◼   ► And those settings are, like, I don't know if they're per device or per OS, but definitely there's different settings on Mac OS and iOS and iPads.

00:20:54 ◼   ► And, like, policing everyone, even just in your, like, immediate family, just trying to police them and all their devices and make sure all their settings are rigidly set like this so you never bifurcate things.

00:21:03 ◼   ► On the theory that the bifurcation is solely based on the fact that somebody started a message thread and they auto-completed two Apple IDs and one phone number or whatever, you know, like, that's just not tenable.

00:21:14 ◼   ► Like, whether or not that would work, that's ridiculous.

00:21:17 ◼   ► And I think it's stupid because the whole point of the contacts is to say, all of these things refer to this person.

00:21:21 ◼   ► And so, just show it as this person.

00:21:24 ◼   ► But, yeah, no, there were no solutions that I was willing to try because a lot of them were, like, delete every thread you have, sign out of all your devices, sign out of your Apple ID, start a new thread.

00:21:32 ◼   ► It's like, nope, no thanks.

00:21:33 ◼   ► So, yeah, they're just, they continue to be bifurcated, but things could be worse.

00:21:37 ◼   ► They could.

00:21:38 ◼   ► So, Sir Shannon writes, I just checked my pinned three-person group chat messages on Mac OS.

00:21:42 ◼   ► So far this month, there are 21 separate conversations for that single conversation, one pinned and 20 unpinned.

00:21:48 ◼   ► Three of the unpinned threads have the correct custom image.

00:21:51 ◼   ► The rest, including the pinned conversation, do not.

00:21:52 ◼   ► It's fine on iOS, mostly.

00:21:54 ◼   ► What is, uh, three-choose-three, if I'm saying that right?

00:21:59 ◼   ► Remember, uh, permutations and combinations?

00:22:01 ◼   ► No.

00:22:02 ◼   ► Isn't it three times two times one?

00:22:03 ◼   ► And I feel like, uh, there should not be 21 separate different ways to combine three-person group chat, if my math is right.

00:22:11 ◼   ► But either way, that's ridiculous.

00:22:14 ◼   ► Something is barely broken.

00:22:16 ◼   ► And what recourse does Sir Shannon have?

00:22:18 ◼   ► I don't know.

00:22:19 ◼   ► Just, you just, you just deal with it.

00:22:21 ◼   ► Just, I don't like it.

00:22:23 ◼   ► Anyway, no, it's intractable.

00:22:25 ◼   ► I still have separate conversations.

00:22:26 ◼   ► We all, the best we can do is just, we all try to contribute to the one that's the highest up in our message list.

00:22:32 ◼   ► And that usually works.

00:22:33 ◼   ► Yikes.

00:22:34 ◼   ► All right.

00:22:35 ◼   ► With regard to AI-generated voice-matched dubbing, particularly with, like, Fitness Plus, for example, Fran Basora writes,

00:22:41 ◼   ► I've been able to try the Spanish dubbing of Apple Fitness Plus.

00:22:44 ◼   ► It doesn't feel completely off, but you can tell a bit that it's an AI-generated dub.

00:22:47 ◼   ► It keeps the essence of the trainer's voices, though, which makes it feel a bit more familiar.

00:22:51 ◼   ► Stefana Secundus writes,

00:22:53 ◼   ► I listened to a German track, and it's better than expected.

00:22:55 ◼   ► The voice somewhat matches the trainer and conveys some emotion, though it's more monotonous than the original.

00:23:00 ◼   ► Some translations are awkward, and the lip sync doesn't match at all.

00:23:03 ◼   ► Overall, it's on the level of a dubbed tele-shopping show.

00:23:06 ◼   ► Far better than YouTube auto-dubbing, but not immediately obvious as AI, and usable if you don't speak English.

00:23:12 ◼   ► And speaking of YouTube, Ben Madison writes,

00:23:14 ◼   ► On the topic of generated voices, a few months ago, I tried to airplay an MKBHD video from my Mac to my Apple TV,

00:23:18 ◼   ► and the audio switched what appeared to be Vietnamese in Marques' voice.

00:23:22 ◼   ► And Ben then took a recording of that and uploaded it to, of course, YouTube.

00:23:27 ◼   ► And it is pretty funny to watch for a little bit, and impressive.

00:23:30 ◼   ► Do you think that's, like, YouTube auto-generating that?

00:23:33 ◼   ► Yes.

00:23:34 ◼   ► Yeah.

00:23:34 ◼   ► It's got it.

00:23:35 ◼   ► And they do voice matching automatically now, I guess?

00:23:37 ◼   ► Yep.

00:23:37 ◼   ► I feel like there was news about this, like, six to twelve months ago,

00:23:40 ◼   ► but I probably can't put my fingers on a link or anything.

00:23:43 ◼   ► Real-time follow-up, I messed up the math on the choose thing because it should be, like,

00:23:46 ◼   ► it's basically, like, how many different combinations of two possible things,

00:23:49 ◼   ► phone number and email address, can you have with three people?

00:23:51 ◼   ► And so, please, mathematicians, you can write it and tell us what the correct math and that would be.

00:23:55 ◼   ► But I still think it's not twenty-one.

00:23:57 ◼   ► Good talk.

00:23:58 ◼   ► All right.

00:24:00 ◼   ► With regard to pronouncing your name correctly, and this individual has a name that my feeble

00:24:08 ◼   ► American brain cannot pronounce very easily, and in the midst of complaining justifiably

00:24:13 ◼   ► about Siri not pronouncing their name correctly, now I get to butcher their name.

00:24:16 ◼   ► So, you know what?

00:24:17 ◼   ► Actually, this is what I'm going to do.

00:24:18 ◼   ► I'm going to say, Paul Z writes,

00:24:20 ◼   ► I've been fighting with my iOS to say my last name correctly for years.

00:24:23 ◼   ► Prior to hearing your...

00:24:24 ◼   ► Now, see, now I've got to pronounce it, otherwise this doesn't end.

00:24:26 ◼   ► All right.

00:24:28 ◼   ► Paul Zadonacki writes,

00:24:30 ◼   ► I've been fighting with iOS...

00:24:32 ◼   ► I'm guessing the J is silent.

00:24:33 ◼   ► Paul Zadonacki writes,

00:24:36 ◼   ► I've been fighting...

00:24:37 ◼   ► I'll get this one day.

00:24:38 ◼   ► I've been fighting with iOS to say my last name correctly for years.

00:24:41 ◼   ► Prior to hearing a recent episode, it would pronounce my family members' names correctly,

00:24:44 ◼   ► but butcher mine.

00:24:45 ◼   ► As of today, in trying, again, with my contact card, as you just suggested,

00:24:49 ◼   ► it'll pronounce my name correctly when I ask what my name is.

00:24:51 ◼   ► But when I say, hey, dingus, remind me to do X when I get home,

00:24:54 ◼   ► it still pronounces my name wrong in the confirmation response,

00:24:58 ◼   ► although less wrong than in previous years.

00:25:00 ◼   ► Say it with me, everybody.

00:25:01 ◼   ► Shotguns are inconsistent.

00:25:03 ◼   ► Why is Siri acknowledging you back after a simple command with your last name?

00:25:10 ◼   ► Yeah, I'm confused, too, unless Paul is somehow mispronounced.

00:25:13 ◼   ► Is it like, you know, Mr. Zadonacki or something?

00:25:15 ◼   ► Like, is it...

00:25:16 ◼   ► Like, but I've never...

00:25:17 ◼   ► I don't know if there's a setting to have it address you that way.

00:25:19 ◼   ► I've always...

00:25:20 ◼   ► It always just...

00:25:21 ◼   ► Mine doesn't address me at all by name.

00:25:22 ◼   ► Mine just...

00:25:22 ◼   ► Yeah, it just says, okay, I'll, you know, remind you of that when you get home,

00:25:26 ◼   ► or it repeats what your reminder is.

00:25:28 ◼   ► I don't know.

00:25:28 ◼   ► I mean, maybe the name is in the reminder text.

00:25:30 ◼   ► You know, like, when I...

00:25:31 ◼   ► If I, like, don't know someone's name,

00:25:33 ◼   ► I'll try to avoid needing to say it.

00:25:34 ◼   ► Do you think Siri just doesn't know any of our names except Paul?

00:25:38 ◼   ► But everyone else, Siri's like...

00:25:39 ◼   ► Or Paul is her favorite.

00:25:41 ◼   ► Maybe that's it.

00:25:42 ◼   ► Like, it's the complaint we all have about Siri.

00:25:44 ◼   ► It's like, in addition to it not working and being bad and broken,

00:25:47 ◼   ► it's not even consistently bad and broken and not working.

00:25:49 ◼   ► Sometimes things work, sometimes don't.

00:25:51 ◼   ► Things used to work stop working.

00:25:52 ◼   ► Other things start working.

00:25:53 ◼   ► It's just...

00:25:55 ◼   ► It's ridiculous.

00:25:55 ◼   ► And my shotgun thing was, in fact,

00:25:57 ◼   ► the Destiny reference that five people will get.

00:25:59 ◼   ► But awesome is what it is.

00:26:00 ◼   ► Good talk.

00:26:01 ◼   ► All right.

00:26:02 ◼   ► This is the time of the show

00:26:04 ◼   ► when I do a little bit of reading for everyone's enjoyment.

00:26:06 ◼   ► Joe Lyon has come back with some information about Intel stealing...

00:26:11 ◼   ► I'm sorry, learning from the chips at Fab's for others.

00:26:13 ◼   ► So Joe writes,

00:26:15 ◼   ► Chip Foundry doesn't get the design or schematic from the customer.

00:26:18 ◼   ► The Foundry just receives the final reticles or masks,

00:26:22 ◼   ► or, for example, masks,

00:26:23 ◼   ► which is the design as implemented in physical layout

00:26:26 ◼   ► over dozens or hundreds of masking layers.

00:26:29 ◼   ► And depending on the relationship,

00:26:30 ◼   ► the Foundry doesn't necessarily know

00:26:32 ◼   ► what the heck they're making,

00:26:33 ◼   ► certainly not down to the circuit level.

00:26:34 ◼   ► The Foundry supplies a PDK,

00:26:36 ◼   ► or a process development kit,

00:26:37 ◼   ► to the customer that tells them

00:26:38 ◼   ► what kind of transistors and other structures they can make,

00:26:41 ◼   ► including the sizing and performance.

00:26:42 ◼   ► And the PDK translates the customer's design

00:26:44 ◼   ► into the final reticle set

00:26:46 ◼   ► that is compatible with the Foundry's process flow,

00:26:48 ◼   ► all at the customer side.

00:26:49 ◼   ► The reticle set is basically like a software binary,

00:26:51 ◼   ► whereas the original schematic,

00:26:53 ◼   ► or more likely the original VHDL code,

00:26:56 ◼   ► is like the source code.

00:26:57 ◼   ► Yes, theoretically, a binary can be decompiled

00:26:59 ◼   ► or reverse-engineered,

00:27:00 ◼   ► but even after that,

00:27:01 ◼   ► it's never the same as having the original source code.

00:27:03 ◼   ► No comments, no documentation,

00:27:04 ◼   ► variable names are arbitrary, etc.

00:27:06 ◼   ► Same is true when trying to go

00:27:08 ◼   ► from reticle backwards to schematic,

00:27:10 ◼   ► much less the original VHDL code.

00:27:12 ◼   ► And that is before all the policies

00:27:14 ◼   ► that are put into place

00:27:16 ◼   ► to separate Intel Foundry from Intel product divisions.

00:27:19 ◼   ► I'm assuming that Intel will put up

00:27:20 ◼   ► an extremely strong firewall between those divisions

00:27:22 ◼   ► because the Foundry model requires

00:27:23 ◼   ► complete trust on both sides.

00:27:25 ◼   ► It would immediately destroy

00:27:26 ◼   ► the whole Foundry business

00:27:27 ◼   ► if Intel started acting sneaky.

00:27:28 ◼   ► Additionally, Jason Biotech writes,

00:27:31 ◼   ► Regarding the Apple giving their chip designs

00:27:32 ◼   ► to Intel,

00:27:33 ◼   ► my company has done some research on this problem.

00:27:35 ◼   ► It seems intractable, of course.

00:27:37 ◼   ► You can't keep your design secret

00:27:38 ◼   ► from the people you're asking

00:27:39 ◼   ► to build the chips, right?

00:27:40 ◼   ► The basic idea lies in sending a design

00:27:42 ◼   ► that is obfuscated and non-functional

00:27:43 ◼   ► when built,

00:27:44 ◼   ► useless to everyone including the chip fab,

00:27:45 ◼   ► but that you,

00:27:46 ◼   ► with secret knowledge only you possess,

00:27:48 ◼   ► can fix afterward

00:27:49 ◼   ► to produce the functional chip.

00:27:50 ◼   ► Like any cryptography problem,

00:27:52 ◼   ► because that's basically what this is,

00:27:53 ◼   ► just in hardware,

00:27:54 ◼   ► the devil's in the details.

00:27:55 ◼   ► You can find more information on the Galois,

00:27:57 ◼   ► Galois?

00:27:57 ◼   ► I don't know,

00:27:58 ◼   ► company blog,

00:27:58 ◼   ► which will link in the show notes.

00:27:59 ◼   ► Yeah.

00:28:00 ◼   ► Exciting title for the paper.

00:28:02 ◼   ► Reverse engineer this

00:28:04 ◼   ► towards provable cryptographic protection

00:28:06 ◼   ► for circuit IP.

00:28:07 ◼   ► I don't think Apple will be pursuing this,

00:28:09 ◼   ► and I'm assuming until we'll be able

00:28:10 ◼   ► to keep their secrets safe.

00:28:11 ◼   ► But yeah,

00:28:12 ◼   ► it's just,

00:28:13 ◼   ► it is,

00:28:14 ◼   ► although it may be a small risk,

00:28:17 ◼   ► it is non-zero,

00:28:18 ◼   ► and also the risk of TSMC

00:28:20 ◼   ► someday making their own chip designs

00:28:21 ◼   ► is also non-zero.

00:28:22 ◼   ► So,

00:28:22 ◼   ► it's not a perfect world,

00:28:23 ◼   ► but we'll see.

00:28:24 ◼   ► I'm still crossing my fingers

00:28:26 ◼   ► that something actually happens

00:28:27 ◼   ► with all this Intel stuff,

00:28:29 ◼   ► but these are just rumors for now.

00:28:30 ◼   ► All right,

00:28:31 ◼   ► and then finally tonight,

00:28:32 ◼   ► James Wilby writes,

00:28:34 ◼   ► I tried Apple's migrate purchases feature

00:28:37 ◼   ► that was released earlier this year.

00:28:39 ◼   ► Spoiler alert,

00:28:41 ◼   ► it didn't work.

00:28:41 ◼   ► I tried to do the sensible thing

00:28:43 ◼   ► of waiting some time

00:28:43 ◼   ► for any issues to be resolved

00:28:45 ◼   ► and decided that after the support articles

00:28:46 ◼   ► were last updated in July,

00:28:48 ◼   ► that now could be a good time to try.

00:28:50 ◼   ► I initially wasn't even able

00:28:51 ◼   ► to see the option

00:28:52 ◼   ► under my purchase account page,

00:28:53 ◼   ► but after removing some test flight apps,

00:28:55 ◼   ► the option appeared.

00:28:55 ◼   ► But that should have been a sign right there,

00:28:57 ◼   ► James.

00:28:58 ◼   ► I'm sorry.

00:28:58 ◼   ► That's not good.

00:28:59 ◼   ► When we talked about this,

00:29:00 ◼   ► it's like,

00:29:00 ◼   ► you can't do it if you have test flight apps.

00:29:02 ◼   ► It's like,

00:29:02 ◼   ► oh,

00:29:02 ◼   ► just remove the test flight apps.

00:29:03 ◼   ► I'm sure it'll be fine.

00:29:04 ◼   ► Anyway,

00:29:05 ◼   ► upon tapping in a brief loading page,

00:29:08 ◼   ► I received the warning,

00:29:08 ◼   ► unable to migrate purchases.

00:29:09 ◼   ► One or both accounts

00:29:10 ◼   ► is not eligible for purchase migration.

00:29:11 ◼   ► Many hours later,

00:29:13 ◼   ► contacting Apple support,

00:29:13 ◼   ► a long phone call

00:29:14 ◼   ► in which I was told to delete

00:29:15 ◼   ► any and all of my music library,

00:29:17 ◼   ► even on my secondary account

00:29:18 ◼   ► with the purchases,

00:29:19 ◼   ► I was simply told,

00:29:20 ◼   ► okay,

00:29:21 ◼   ► so you just aren't eligible.

00:29:22 ◼   ► Have a great day.

00:29:22 ◼   ► Eligible,

00:29:23 ◼   ► excuse me.

00:29:23 ◼   ► Have a great day.

00:29:24 ◼   ► I've asked for an escalation,

00:29:25 ◼   ► but as of now,

00:29:26 ◼   ► I'm no closer to migration

00:29:27 ◼   ► and without any music library.

00:29:29 ◼   ► I did my best to back it all up

00:29:31 ◼   ► so one day I could rebuild.

00:29:32 ◼   ► I thought I'd let you know

00:29:33 ◼   ► this whole process

00:29:34 ◼   ► is still half-baked

00:29:34 ◼   ► with no explanation

00:29:35 ◼   ► from Apple support

00:29:36 ◼   ► and we're going to hear

00:29:36 ◼   ► more about that

00:29:37 ◼   ► in just a second.

00:29:38 ◼   ► Any other thoughts

00:29:40 ◼   ► on this though?

00:29:40 ◼   ► Yeah,

00:29:40 ◼   ► when we talked about this,

00:29:42 ◼   ► I think we all

00:29:43 ◼   ► expressed skepticism

00:29:44 ◼   ► and were kind of aghast

00:29:46 ◼   ► at the limitations.

00:29:46 ◼   ► I think one of which

00:29:47 ◼   ► was like,

00:29:47 ◼   ► you can't have a music library,

00:29:49 ◼   ► so now I'm telling this person

00:29:49 ◼   ► to delete their music library.

00:29:51 ◼   ► This is definitely

00:29:53 ◼   ► one of those things,

00:29:54 ◼   ► one of those things

00:29:54 ◼   ► that we've asked for

00:29:55 ◼   ► for decades at this point,

00:29:57 ◼   ► like,

00:29:57 ◼   ► oh,

00:29:57 ◼   ► we should be able

00:29:58 ◼   ► to merge Apple IDs

00:29:59 ◼   ► or transfer purchases

00:30:00 ◼   ► and stuff

00:30:00 ◼   ► and it's like,

00:30:01 ◼   ► okay,

00:30:01 ◼   ► fine,

00:30:01 ◼   ► Apple,

00:30:01 ◼   ► after a decade,

00:30:02 ◼   ► we roll out this thing

00:30:03 ◼   ► and we're like,

00:30:03 ◼   ► yeah,

00:30:03 ◼   ► but does it work?

00:30:04 ◼   ► And like,

00:30:06 ◼   ► for some people it works,

00:30:07 ◼   ► but it's just,

00:30:07 ◼   ► it's one of those features

00:30:08 ◼   ► when Apple announces

00:30:09 ◼   ► something like this,

00:30:10 ◼   ► you're like,

00:30:10 ◼   ► I would do this

00:30:11 ◼   ► if it was my last resort

00:30:13 ◼   ► because I have no faith

00:30:14 ◼   ► that it's going to work.

00:30:15 ◼   ► If it does,

00:30:16 ◼   ► hey,

00:30:16 ◼   ► great,

00:30:16 ◼   ► but if it doesn't,

00:30:17 ◼   ► you're just in the situation

00:30:19 ◼   ► where there's no good way out,

00:30:21 ◼   ► like you've,

00:30:21 ◼   ► especially when you've done stuff

00:30:23 ◼   ► like deleting your entire music library

00:30:24 ◼   ► to try to make it work

00:30:25 ◼   ► and that also doesn't work

00:30:26 ◼   ► and then Apple support

00:30:27 ◼   ► throws up their hands

00:30:28 ◼   ► and says,

00:30:28 ◼   ► eh,

00:30:29 ◼   ► sorry,

00:30:30 ◼   ► just sometimes

00:30:31 ◼   ► things we make

00:30:32 ◼   ► don't work

00:30:33 ◼   ► for some people

00:30:34 ◼   ► and you're one of those people.

00:30:35 ◼   ► So,

00:30:36 ◼   ► yeah.

00:30:37 ◼   ► We were sponsored

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00:32:33 ◼   ► our show.

00:32:34 ◼   ► Sort of kind of

00:32:39 ◼   ► speaking of,

00:32:39 ◼   ► we have a news report,

00:32:42 ◼   ► well not even news,

00:32:43 ◼   ► it's a thing

00:32:43 ◼   ► that's been going around

00:32:44 ◼   ► in a little circle.

00:32:45 ◼   ► It starts with a blog post.

00:32:46 ◼   ► Yeah,

00:32:46 ◼   ► it starts with a blog post.

00:32:47 ◼   ► And this is Paris

00:32:48 ◼   ► Butfield Addison

00:32:49 ◼   ► who writes,

00:32:50 ◼   ► after nearly 30 years

00:32:51 ◼   ► as a loyal customer

00:32:52 ◼   ► authoring technical books

00:32:53 ◼   ► on Apple's own

00:32:54 ◼   ► programming languages

00:32:54 ◼   ► and spending

00:32:56 ◼   ► tens upon tens

00:32:56 ◼   ► of thousands of dollars

00:32:57 ◼   ► on devices,

00:32:58 ◼   ► apps,

00:32:58 ◼   ► conferences,

00:32:58 ◼   ► and services,

00:32:59 ◼   ► I've been locked

00:33:00 ◼   ► out of my personal

00:33:01 ◼   ► and professional

00:33:01 ◼   ► digital life

00:33:02 ◼   ► with no explanation

00:33:03 ◼   ► and no recourse.

00:33:03 ◼   ► The only recent activity

00:33:05 ◼   ► on my account

00:33:05 ◼   ► was a recent attempt

00:33:06 ◼   ► to redeem a $500

00:33:07 ◼   ► Apple gift card

00:33:07 ◼   ► to pay for my

00:33:08 ◼   ► 6 terabyte

00:33:09 ◼   ► iCloud Plus storage plan.

00:33:10 ◼   ► The code failed.

00:33:11 ◼   ► The vendor suggested

00:33:12 ◼   ► that the card number

00:33:13 ◼   ► was likely compromised

00:33:16 ◼   ► and agreed to reissue it.

00:33:17 ◼   ► Shortly after,

00:33:17 ◼   ► my account was locked.

00:33:18 ◼   ► An Apple support representative

00:33:20 ◼   ► suggested that this was

00:33:21 ◼   ► the cause of the issue,

00:33:21 ◼   ► indicating that something

00:33:22 ◼   ► was likely untoward

00:33:23 ◼   ► about this card.

00:33:24 ◼   ► The card was purchased

00:33:25 ◼   ► from a major

00:33:26 ◼   ► brick-and-mortar retailer,

00:33:27 ◼   ► so if I cannot rely

00:33:28 ◼   ► on the provenance of that

00:33:29 ◼   ► and have no recourse,

00:33:30 ◼   ► what am I meant to do?

00:33:31 ◼   ► We have even sent

00:33:32 ◼   ► the receipt,

00:33:32 ◼   ► including the card's

00:33:33 ◼   ► serial number

00:33:33 ◼   ► and purchase location

00:33:34 ◼   ► to Apple.

00:33:34 ◼   ► The consequence

00:33:35 ◼   ► is that my account

00:33:36 ◼   ► is flagged

00:33:37 ◼   ► as closed in accordance

00:33:38 ◼   ► with Apple Media Services

00:33:39 ◼   ► terms and conditions.

00:33:40 ◼   ► I contacted

00:33:41 ◼   ► Apple support immediately.

00:33:42 ◼   ► The experience

00:33:43 ◼   ► was terrifyingly dismissive.

00:33:45 ◼   ► Support staff

00:33:46 ◼   ► refused to tell me

00:33:47 ◼   ► why the account

00:33:47 ◼   ► was banned

00:33:48 ◼   ► or provide specific

00:33:48 ◼   ► details on the decision.

00:33:49 ◼   ► When I begged

00:33:50 ◼   ► for an escalation

00:33:51 ◼   ► to Executive Customer

00:33:52 ◼   ► Relations,

00:33:52 ◼   ► or ECR,

00:33:53 ◼   ► noting that I would

00:33:54 ◼   ► lose the ability

00:33:54 ◼   ► to do my job

00:33:55 ◼   ► and that my devices

00:33:55 ◼   ► were useless,

00:33:56 ◼   ► I was told that,

00:33:57 ◼   ► an additional escalation

00:33:59 ◼   ► won't lead

00:33:59 ◼   ► to a different outcome.

00:34:00 ◼   ► That is the support way

00:34:03 ◼   ► of saying a polite

00:34:03 ◼   ► f*** you.

00:34:04 ◼   ► Like,

00:34:05 ◼   ► what is the point

00:34:06 ◼   ► of escalation

00:34:07 ◼   ► if the people

00:34:08 ◼   ► you asked to escalate

00:34:10 ◼   ► can say,

00:34:10 ◼   ► no,

00:34:11 ◼   ► they won't say

00:34:12 ◼   ► anything different

00:34:12 ◼   ► than we do.

00:34:13 ◼   ► Like,

00:34:13 ◼   ► that means escalation

00:34:14 ◼   ► doesn't exist.

00:34:14 ◼   ► Right,

00:34:15 ◼   ► exactly.

00:34:15 ◼   ► Anyways,

00:34:17 ◼   ► many of the reps

00:34:18 ◼   ► I've spoken to

00:34:18 ◼   ► have suggested

00:34:19 ◼   ► strange things.

00:34:20 ◼   ► One of the strangers

00:34:20 ◼   ► was telling me

00:34:21 ◼   ► that I could physically

00:34:21 ◼   ► go to Apple's

00:34:22 ◼   ► Australian HQ

00:34:23 ◼   ► at level 3,

00:34:24 ◼   ► 20 Martin Place,

00:34:24 ◼   ► Sydney,

00:34:25 ◼   ► and plead my case.

00:34:25 ◼   ► This just makes me think,

00:34:27 ◼   ► what is it,

00:34:27 ◼   ► like 42 Wallaby Lane

00:34:28 ◼   ► from Finding Nemo?

00:34:29 ◼   ► Anyway,

00:34:29 ◼   ► they put me on hold

00:34:31 ◼   ► for five minutes

00:34:31 ◼   ► while they looked

00:34:32 ◼   ► up the address.

00:34:32 ◼   ► All right,

00:34:35 ◼   ► so most insultingly,

00:34:36 ◼   ► the official advice

00:34:37 ◼   ► from Senior Advisor

00:34:37 ◼   ► was to create

00:34:38 ◼   ► a new Apple account

00:34:39 ◼   ► and update payment

00:34:39 ◼   ► information.

00:34:40 ◼   ► This advice is

00:34:42 ◼   ► technically and legally

00:34:43 ◼   ► disastrous in my opinion,

00:34:44 ◼   ► and there's a bunch

00:34:45 ◼   ► of reasons for that.

00:34:46 ◼   ► Well,

00:34:46 ◼   ► we should touch

00:34:47 ◼   ► on the reasons,

00:34:48 ◼   ► though,

00:34:48 ◼   ► because they're

00:34:49 ◼   ► basically saying,

00:34:49 ◼   ► oh,

00:34:50 ◼   ► just make a new

00:34:51 ◼   ► Apple ID,

00:34:51 ◼   ► essentially,

00:34:52 ◼   ► but so many

00:34:53 ◼   ► things in Apple

00:34:54 ◼   ► systems say,

00:34:55 ◼   ► hey,

00:34:55 ◼   ► if we ban you

00:34:56 ◼   ► and you just

00:34:57 ◼   ► go make another

00:34:57 ◼   ► Apple ID,

00:34:58 ◼   ► that's a violation

00:34:59 ◼   ► of our terms.

00:34:59 ◼   ► If you have a bunch

00:35:00 ◼   ► of apps,

00:35:00 ◼   ► like if you're

00:35:01 ◼   ► a developer

00:35:01 ◼   ► and we ban

00:35:02 ◼   ► your developer

00:35:02 ◼   ► account and you

00:35:03 ◼   ► just go make

00:35:03 ◼   ► another Apple ID

00:35:04 ◼   ► and republish

00:35:05 ◼   ► your apps,

00:35:05 ◼   ► that's a violation.

00:35:06 ◼   ► Like,

00:35:06 ◼   ► following this

00:35:07 ◼   ► advice from

00:35:08 ◼   ► Apple would

00:35:09 ◼   ► itself be

00:35:10 ◼   ► violations that

00:35:10 ◼   ► would cause

00:35:11 ◼   ► his Apple ID

00:35:12 ◼   ► to get banned,

00:35:13 ◼   ► so it's ridiculous.

00:35:13 ◼   ► And yes,

00:35:14 ◼   ► I know we keep

00:35:14 ◼   ► calling it Apple ID

00:35:15 ◼   ► even though

00:35:16 ◼   ► he renamed

00:35:16 ◼   ► that Apple account.

00:35:17 ◼   ► We'll see

00:35:17 ◼   ► how long it

00:35:18 ◼   ► takes at least

00:35:18 ◼   ► me to pick up

00:35:19 ◼   ► that vocabulary.

00:35:22 ◼   ► All right,

00:35:22 ◼   ► so there's been

00:35:23 ◼   ► some updates

00:35:23 ◼   ► since this was

00:35:24 ◼   ► originally written

00:35:24 ◼   ► on the 13th

00:35:25 ◼   ► of December.

00:35:26 ◼   ► Then this is

00:35:28 ◼   ► Australia,

00:35:29 ◼   ► right?

00:35:29 ◼   ► So this is

00:35:30 ◼   ► effective.

00:35:30 ◼   ► So Paris'

00:35:32 ◼   ► 13th of December

00:35:32 ◼   ► is really my

00:35:33 ◼   ► 12th of December,

00:35:34 ◼   ► generally speaking.

00:35:35 ◼   ► But anyways,

00:35:35 ◼   ► on Paris'

00:35:36 ◼   ► December 14,

00:35:37 ◼   ► someone from

00:35:38 ◼   ► executive relations

00:35:39 ◼   ► at Apple

00:35:39 ◼   ► says they're

00:35:39 ◼   ► looking into it.

00:35:40 ◼   ► I hope this is

00:35:40 ◼   ► true.

00:35:40 ◼   ► They say they'll

00:35:41 ◼   ► call me back

00:35:41 ◼   ► tomorrow on the

00:35:42 ◼   ► 15th of December.

00:35:43 ◼   ► Then later that

00:35:44 ◼   ► same day,

00:35:44 ◼   ► the 14th of

00:35:45 ◼   ► December for Paris,

00:35:46 ◼   ► no luck so far,

00:35:47 ◼   ► not looking good.

00:35:48 ◼   ► Anyone got a good

00:35:48 ◼   ► lawyer to send

00:35:49 ◼   ► them a letter

00:35:49 ◼   ► and or help me

00:35:50 ◼   ► sue them?

00:35:50 ◼   ► Here's my

00:35:51 ◼   ► email address,

00:35:51 ◼   ► says Paris.

00:35:52 ◼   ► December 16,

00:35:53 ◼   ► which is the

00:35:54 ◼   ► 15th for us,

00:35:55 ◼   ► no luck yet.

00:35:56 ◼   ► December 18,

00:35:57 ◼   ► as I sit here

00:35:57 ◼   ► on the 17th

00:35:58 ◼   ► recording,

00:35:59 ◼   ► so it's the

00:36:00 ◼   ► future.

00:36:00 ◼   ► Paris writes,

00:36:02 ◼   ► we're back.

00:36:02 ◼   ► A lovely man

00:36:03 ◼   ► from Singapore

00:36:03 ◼   ► working for

00:36:04 ◼   ► Apple executive

00:36:04 ◼   ► relations who

00:36:05 ◼   ► has been calling

00:36:05 ◼   ► me every so

00:36:06 ◼   ► often for a

00:36:06 ◼   ► couple of days

00:36:07 ◼   ► says let me

00:36:07 ◼   ► know it's

00:36:07 ◼   ► all fixed.

00:36:08 ◼   ► It looks like

00:36:09 ◼   ► the gift card

00:36:09 ◼   ► I tried to

00:36:10 ◼   ► redeem,

00:36:10 ◼   ► which did

00:36:10 ◼   ► not work for

00:36:11 ◼   ► me and did

00:36:11 ◼   ► not credit

00:36:12 ◼   ► my account

00:36:12 ◼   ► was already

00:36:13 ◼   ► redeemed in

00:36:13 ◼   ► some way.

00:36:13 ◼   ► Sounds like

00:36:14 ◼   ► classic gift card

00:36:15 ◼   ► tampering.

00:36:15 ◼   ► And my account

00:36:16 ◼   ► was caught by

00:36:17 ◼   ► that.

00:36:17 ◼   ► obviously it's

00:36:17 ◼   ► unacceptable that

00:36:18 ◼   ► this can happen

00:36:19 ◼   ► and I'm still

00:36:19 ◼   ► trying to get

00:36:19 ◼   ► more information

00:36:20 ◼   ► out of him.

00:36:20 ◼   ► But at least

00:36:21 ◼   ► things are now

00:36:22 ◼   ► mostly working.

00:36:22 ◼   ► Strangely,

00:36:23 ◼   ► he did tell me

00:36:23 ◼   ► to only ever

00:36:24 ◼   ► buy gift cards

00:36:25 ◼   ► from Apple

00:36:25 ◼   ► themselves.

00:36:25 ◼   ► I asked if

00:36:26 ◼   ► that means

00:36:27 ◼   ► Apple supply

00:36:27 ◼   ► chain,

00:36:27 ◼   ► a Blackhawk

00:36:28 ◼   ► network,

00:36:28 ◼   ► income,

00:36:29 ◼   ► and other

00:36:29 ◼   ► gift card

00:36:29 ◼   ► vendors

00:36:30 ◼   ► is insecure

00:36:30 ◼   ► and he was

00:36:31 ◼   ► unwilling to

00:36:32 ◼   ► comment.

00:36:33 ◼   ► I'll post

00:36:33 ◼   ► a more

00:36:33 ◼   ► substantive

00:36:34 ◼   ► update soon.

00:36:36 ◼   ► So I'm glad

00:36:37 ◼   ► this story

00:36:37 ◼   ► got resolved

00:36:38 ◼   ► before we

00:36:38 ◼   ► talked about

00:36:38 ◼   ► it because

00:36:39 ◼   ► it started

00:36:40 ◼   ► in between

00:36:40 ◼   ► our recordings

00:36:41 ◼   ► and I was

00:36:42 ◼   ► hoping by the

00:36:42 ◼   ► time we

00:36:42 ◼   ► record,

00:36:42 ◼   ► hopefully this

00:36:43 ◼   ► will all

00:36:43 ◼   ► become,

00:36:43 ◼   ► I was surprised

00:36:44 ◼   ► at how long

00:36:45 ◼   ► it took because

00:36:45 ◼   ► once I saw

00:36:46 ◼   ► executive relations

00:36:47 ◼   ► in the mix,

00:36:47 ◼   ► I'm like,

00:36:48 ◼   ► oh, this will

00:36:48 ◼   ► probably be

00:36:48 ◼   ► resolved,

00:36:49 ◼   ► but it still

00:36:49 ◼   ► took another

00:36:50 ◼   ► four days for

00:36:51 ◼   ► it to get

00:36:52 ◼   ► resolved.

00:36:52 ◼   ► But yeah,

00:36:53 ◼   ► this has been

00:36:54 ◼   ► going around

00:36:54 ◼   ► and all the

00:36:55 ◼   ► various,

00:36:55 ◼   ► you know,

00:36:57 ◼   ► blogs and

00:36:58 ◼   ► websites and

00:36:59 ◼   ► podcasts talking

00:37:00 ◼   ► about it and

00:37:00 ◼   ► not because of

00:37:01 ◼   ► the specific

00:37:01 ◼   ► thing.

00:37:02 ◼   ► I don't

00:37:02 ◼   ► know this

00:37:03 ◼   ► person and

00:37:04 ◼   ► you know,

00:37:04 ◼   ► it's not like

00:37:04 ◼   ► we have a

00:37:05 ◼   ► personal

00:37:05 ◼   ► relationship

00:37:05 ◼   ► with them,

00:37:06 ◼   ► but I

00:37:06 ◼   ► wish I

00:37:06 ◼   ► grabbed

00:37:07 ◼   ► these stats.

00:37:07 ◼   ► I thought

00:37:08 ◼   ► I saw it

00:37:08 ◼   ► fly by of

00:37:09 ◼   ► like how

00:37:09 ◼   ► many Apple

00:37:11 ◼   ► IDs,

00:37:11 ◼   ► Apple bands

00:37:12 ◼   ► per year.

00:37:13 ◼   ► It's some

00:37:14 ◼   ► astronomical

00:37:14 ◼   ► number.

00:37:15 ◼   ► Oh, yeah,

00:37:15 ◼   ► yeah.

00:37:15 ◼   ► Like, because

00:37:16 ◼   ► there's just so

00:37:16 ◼   ► much fraud

00:37:17 ◼   ► and stuff

00:37:18 ◼   ► like that.

00:37:18 ◼   ► And like,

00:37:21 ◼   ► to be clear,

00:37:22 ◼   ► just like driving

00:37:23 ◼   ► your computer to

00:37:24 ◼   ► Craig Federighi's

00:37:25 ◼   ► house, this is

00:37:25 ◼   ► not a scalable

00:37:26 ◼   ► system.

00:37:27 ◼   ► No.

00:37:27 ◼   ► For support,

00:37:29 ◼   ► which is make

00:37:30 ◼   ► a blog post,

00:37:31 ◼   ► get everyone in

00:37:32 ◼   ► the Mac

00:37:32 ◼   ► enthusiast,

00:37:33 ◼   ► you know,

00:37:33 ◼   ► tech sphere to

00:37:35 ◼   ► notice it and

00:37:36 ◼   ► constantly talk

00:37:36 ◼   ► about it.

00:37:37 ◼   ► And then maybe

00:37:38 ◼   ► in a week,

00:37:39 ◼   ► someone from

00:37:40 ◼   ► Apple will wake

00:37:40 ◼   ► up and say,

00:37:41 ◼   ► what is this I'm

00:37:41 ◼   ► hearing about

00:37:42 ◼   ► something?

00:37:42 ◼   ► What about like

00:37:43 ◼   ► the thousands of

00:37:44 ◼   ► other people who are

00:37:44 ◼   ► in the exact same

00:37:45 ◼   ► situation and don't

00:37:46 ◼   ► have the ability to

00:37:47 ◼   ► essentially mobilize

00:37:49 ◼   ► utilize the Apple tech

00:37:51 ◼   ► nerd press to make

00:37:51 ◼   ► stuff like this

00:37:52 ◼   ► happen?

00:37:52 ◼   ► But I mean, I

00:37:54 ◼   ► think this is a

00:37:55 ◼   ► good opportunity to

00:37:56 ◼   ► just talk about

00:37:56 ◼   ► this as a more

00:37:57 ◼   ► general issue.

00:37:57 ◼   ► I'm glad this

00:37:58 ◼   ► person's specific

00:37:59 ◼   ► issue was resolved,

00:38:00 ◼   ► although it is

00:38:00 ◼   ► terrible that it

00:38:01 ◼   ► happened in the

00:38:02 ◼   ► first place.

00:38:02 ◼   ► But every time

00:38:04 ◼   ► something like this

00:38:05 ◼   ► happens, it just

00:38:06 ◼   ► kind of reminds us

00:38:07 ◼   ► all like how

00:38:08 ◼   ► vulnerable we are

00:38:09 ◼   ► to these companies

00:38:10 ◼   ► and you get all

00:38:10 ◼   ► sorts of different

00:38:11 ◼   ► people making

00:38:12 ◼   ► suggestions about

00:38:13 ◼   ► what could be

00:38:15 ◼   ► done.

00:38:15 ◼   ► like the most

00:38:15 ◼   ► common one I

00:38:16 ◼   ► see is people

00:38:17 ◼   ► say it shouldn't

00:38:18 ◼   ► be legal for

00:38:19 ◼   ► companies to take

00:38:20 ◼   ► away all your

00:38:21 ◼   ► stuff like this

00:38:21 ◼   ► with no recourse.

00:38:22 ◼   ► Like at the very

00:38:23 ◼   ► least, people have

00:38:23 ◼   ► this innate sense

00:38:24 ◼   ► of justice, which

00:38:25 ◼   ► is like, you

00:38:26 ◼   ► know, I know

00:38:27 ◼   ► Apple's not the

00:38:27 ◼   ► government, but

00:38:28 ◼   ► doesn't it seem

00:38:29 ◼   ► bad or unfair

00:38:31 ◼   ► that they can take

00:38:32 ◼   ► away all your

00:38:33 ◼   ► stuff and not tell

00:38:33 ◼   ► you why, right?

00:38:34 ◼   ► Because if they

00:38:35 ◼   ► told you why, you

00:38:36 ◼   ► could have a chance

00:38:36 ◼   ► to defend yourself.

00:38:37 ◼   ► They could say, we

00:38:38 ◼   ► think you're, you

00:38:40 ◼   ► know, trafficking

00:38:41 ◼   ► stolen iPods.

00:38:42 ◼   ► And you're like, but

00:38:42 ◼   ► I'm not trafficking

00:38:43 ◼   ► stolen it.

00:38:43 ◼   ► Like, what is the

00:38:44 ◼   ► accusation?

00:38:45 ◼   ► What is the

00:38:46 ◼   ► burden of proof?

00:38:46 ◼   ► Whatever.

00:38:47 ◼   ► And the fact is, it's

00:38:48 ◼   ► the company and they

00:38:48 ◼   ► can do whatever they

00:38:49 ◼   ► want and whatever

00:38:49 ◼   ► terms you agreed to

00:38:50 ◼   ► basically say we can

00:38:51 ◼   ► do whatever we want

00:38:52 ◼   ► whenever we want.

00:38:52 ◼   ► You have no, like

00:38:53 ◼   ► we get it, but

00:38:54 ◼   ► because our digital

00:38:57 ◼   ► lives, as we call

00:38:57 ◼   ► them here, like the

00:38:58 ◼   ► apps you make for a

00:38:59 ◼   ► platform, all your

00:39:00 ◼   ► family photos, all

00:39:01 ◼   ► your email, like

00:39:02 ◼   ► whatever digital

00:39:03 ◼   ► stuff we have tied

00:39:04 ◼   ► up into your Google

00:39:05 ◼   ► account or your

00:39:06 ◼   ► Apple ID or

00:39:07 ◼   ► whatever, it feels

00:39:08 ◼   ► like that stuff is

00:39:09 ◼   ► so important to us

00:39:10 ◼   ► that it shouldn't be

00:39:11 ◼   ► able to get taken

00:39:11 ◼   ► away with a snap of

00:39:12 ◼   ► the fingers.

00:39:12 ◼   ► But then people say,

00:39:14 ◼   ► well, what do you

00:39:14 ◼   ► what do you want to

00:39:15 ◼   ► happen here?

00:39:16 ◼   ► Like, they're just a

00:39:17 ◼   ► private company and you

00:39:17 ◼   ► agree to their terms

00:39:18 ◼   ► and so what's the

00:39:19 ◼   ► solution?

00:39:19 ◼   ► And that's why people

00:39:21 ◼   ► start demanding like,

00:39:21 ◼   ► but there should be a

00:39:23 ◼   ► law, like for this

00:39:24 ◼   ► specific case.

00:39:25 ◼   ► And I think people

00:39:26 ◼   ► reaching for there

00:39:28 ◼   ► should be a law or

00:39:29 ◼   ► companies shouldn't be

00:39:29 ◼   ► allowed to do this

00:39:30 ◼   ► is just one of the

00:39:33 ◼   ► many, many signs of

00:39:35 ◼   ► the same topic we

00:39:35 ◼   ► talk about all the

00:39:36 ◼   ► time of insufficient

00:39:38 ◼   ► competition, too much

00:39:40 ◼   ► power in too few

00:39:42 ◼   ► players because in an

00:39:45 ◼   ► ideal system, in a

00:39:46 ◼   ► market economy, quote

00:39:48 ◼   ► unquote, like the

00:39:50 ◼   ► fantasy version of

00:39:51 ◼   ► this is that if you

00:39:53 ◼   ► do things that

00:39:53 ◼   ► consumers don't like,

00:39:54 ◼   ► they will take their

00:39:55 ◼   ► business elsewhere

00:39:56 ◼   ► until you amass

00:39:57 ◼   ► enough power to lock

00:39:58 ◼   ► them in to the point

00:39:59 ◼   ► where almost nothing

00:40:00 ◼   ► you can do is bad

00:40:01 ◼   ► enough to make them

00:40:01 ◼   ► go elsewhere because

00:40:02 ◼   ► A, there's nowhere

00:40:03 ◼   ► else for their go or

00:40:04 ◼   ► B, going elsewhere is

00:40:05 ◼   ► so incredibly painful

00:40:06 ◼   ► that no one will ever

00:40:06 ◼   ► do it.

00:40:07 ◼   ► And that is at the

00:40:08 ◼   ► heart of all these

00:40:09 ◼   ► things.

00:40:09 ◼   ► Like, why can

00:40:10 ◼   ► companies get away

00:40:11 ◼   ► with being bad to

00:40:13 ◼   ► us?

00:40:13 ◼   ► Why do we feel like

00:40:14 ◼   ► we have no recourse

00:40:15 ◼   ► other than to fashion

00:40:16 ◼   ► these bespoke laws

00:40:18 ◼   ► that only apply to

00:40:19 ◼   ► three companies to

00:40:20 ◼   ► like fix these

00:40:20 ◼   ► problems piecemeal,

00:40:21 ◼   ► right?

00:40:21 ◼   ► It's because there's

00:40:24 ◼   ► not enough competition

00:40:25 ◼   ► in this market.

00:40:25 ◼   ► They essentially have

00:40:27 ◼   ► us locked in.

00:40:27 ◼   ► And if they want to

00:40:30 ◼   ► enjoy that privileged

00:40:31 ◼   ► position, there should

00:40:32 ◼   ► be additional

00:40:33 ◼   ► responsibilities to

00:40:33 ◼   ► go with it.

00:40:34 ◼   ► In this particular

00:40:34 ◼   ► country, we have the

00:40:35 ◼   ► complete inability to

00:40:36 ◼   ► pass any useful

00:40:36 ◼   ► laws, including

00:40:37 ◼   ► privacy laws.

00:40:37 ◼   ► I think someone said

00:40:38 ◼   ► like the last privacy

00:40:39 ◼   ► law we passed was

00:40:39 ◼   ► maybe HIPAA in the

00:40:41 ◼   ► 80s or 90s.

00:40:42 ◼   ► I might have

00:40:42 ◼   ► timelines wrong, but

00:40:43 ◼   ► we're not able to

00:40:44 ◼   ► pass anything for

00:40:44 ◼   ► legislation.

00:40:45 ◼   ► Europe is passing

00:40:45 ◼   ► privacy laws and

00:40:46 ◼   ► rearranging them or

00:40:48 ◼   ► whatever, but it's

00:40:48 ◼   ► just like the root of

00:40:50 ◼   ► the problem is there

00:40:52 ◼   ► are too few companies

00:40:53 ◼   ► with too much power

00:40:55 ◼   ► over us and they

00:40:56 ◼   ► are unconstrained,

00:40:57 ◼   ► mostly unconstrained

00:40:58 ◼   ► by any, you know,

00:41:00 ◼   ► sense of decency or

00:41:02 ◼   ► like, you know, like

00:41:03 ◼   ► it's impossible to be

00:41:04 ◼   ► part, it's impossible to

00:41:05 ◼   ► behave perfectly.

00:41:06 ◼   ► It's impossible for

00:41:07 ◼   ► a company to not

00:41:08 ◼   ► make mistakes banning

00:41:08 ◼   ► accounts, right?

00:41:09 ◼   ► And very often these

00:41:10 ◼   ► stories come out and

00:41:11 ◼   ► it's like you find out

00:41:12 ◼   ► actually the person was

00:41:12 ◼   ► running an illegal

00:41:13 ◼   ► iPod stealing ring,

00:41:15 ◼   ► right?

00:41:15 ◼   ► But like we, the

00:41:18 ◼   ► reason we say Kafka

00:41:19 ◼   ► asks is it should never

00:41:20 ◼   ► feel like you're in

00:41:22 ◼   ► like, you know, a maze

00:41:23 ◼   ► of twisty passages with

00:41:24 ◼   ► no way out and like you

00:41:25 ◼   ► can't get in touch with

00:41:26 ◼   ► a human and no one

00:41:27 ◼   ► will talk to you and

00:41:27 ◼   ► anyone who talked to

00:41:28 ◼   ► said we can't tell you

00:41:29 ◼   ► why we did it.

00:41:29 ◼   ► We're not going to

00:41:30 ◼   ► change our mind,

00:41:31 ◼   ► right?

00:41:31 ◼   ► I mean, think until

00:41:32 ◼   ► this was fixed, this

00:41:33 ◼   ► person was like, so

00:41:34 ◼   ► you took away all my

00:41:35 ◼   ► stuff, you won't

00:41:36 ◼   ► tell me why and

00:41:37 ◼   ► there's nothing I can

00:41:37 ◼   ► do about it and

00:41:38 ◼   ► they say that's

00:41:38 ◼   ► correct, sir.

00:41:39 ◼   ► Like that's terrible

00:41:42 ◼   ► and I don't think the

00:41:44 ◼   ► solution is making

00:41:46 ◼   ► individual laws about

00:41:47 ◼   ► your digital identity

00:41:48 ◼   ► and digital photos that

00:41:49 ◼   ► apply to Apple and

00:41:50 ◼   ► Google, right?

00:41:51 ◼   ► it's rather we should have

00:41:53 ◼   ► systems where there are

00:41:55 ◼   ► it's either not possible

00:41:56 ◼   ► to get this big and

00:41:57 ◼   ► have this much power or

00:41:58 ◼   ► there are constraints on

00:42:00 ◼   ► companies that get this

00:42:01 ◼   ► big and have this much

00:42:02 ◼   ► power that apply to all

00:42:03 ◼   ► such companies, not just

00:42:04 ◼   ► like the two that store

00:42:06 ◼   ► our photos.

00:42:06 ◼   ► Yeah, this is this is a

00:42:08 ◼   ► really scary story because

00:42:11 ◼   ► it shows like, you know,

00:42:13 ◼   ► back in in the earlier

00:42:15 ◼   ► days of consumer

00:42:16 ◼   ► computing, things were a

00:42:19 ◼   ► lot less controlled by

00:42:20 ◼   ► online accounts from one

00:42:22 ◼   ► or two or three

00:42:22 ◼   ► companies like it was

00:42:24 ◼   ► hard for you to lose all

00:42:26 ◼   ► your data by the

00:42:28 ◼   ► decision of like one

00:42:29 ◼   ► computer company in the

00:42:31 ◼   ► 90s or in the early

00:42:33 ◼   ► 2000s.

00:42:33 ◼   ► Right, because it was

00:42:34 ◼   ► all like on your hard

00:42:35 ◼   ► drive.

00:42:36 ◼   ► Yeah, you can screw it up

00:42:37 ◼   ► yourself, but then you had

00:42:38 ◼   ► yourself to blame.

00:42:39 ◼   ► That felt better, I guess.

00:42:40 ◼   ► Yeah, you could lose all

00:42:41 ◼   ► your data by not having a

00:42:41 ◼   ► backup.

00:42:42 ◼   ► And, you know, as we've

00:42:44 ◼   ► gone more and more into,

00:42:45 ◼   ► you know, cloud hosted

00:42:47 ◼   ► stuff, servers, sync

00:42:48 ◼   ► platforms into the mobile

00:42:50 ◼   ► world where everything has

00:42:52 ◼   ► to be like synced through

00:42:53 ◼   ► services and stuff.

00:42:53 ◼   ► And not just online, but

00:42:55 ◼   ► the fact that it's all

00:42:56 ◼   ► encryption encumbered in our

00:42:58 ◼   ► country, protected by the

00:42:59 ◼   ► MCA so that like when you

00:43:02 ◼   ► get locked out of it, it's a

00:43:03 ◼   ► felony to try to get it

00:43:04 ◼   ► back yourself.

00:43:05 ◼   ► Right, which I mean, it

00:43:06 ◼   ► wouldn't stop anybody in this

00:43:07 ◼   ► case.

00:43:07 ◼   ► They would use whatever

00:43:08 ◼   ► tools they had at their

00:43:09 ◼   ► disposal.

00:43:09 ◼   ► But the problem is like

00:43:10 ◼   ► once things are backed by

00:43:11 ◼   ► services, there's really

00:43:13 ◼   ► nothing more you can do

00:43:13 ◼   ► about it.

00:43:14 ◼   ► Like you can't you can't go

00:43:15 ◼   ► in and hack Apple servers to

00:43:17 ◼   ► get your stuff back, you

00:43:18 ◼   ► know, or change your account

00:43:19 ◼   ► status or whatever.

00:43:20 ◼   ► And so as we've moved into

00:43:22 ◼   ► this, the current world of

00:43:24 ◼   ► all of the all of our

00:43:25 ◼   ► computing platforms being so

00:43:27 ◼   ► service dependent, that

00:43:29 ◼   ► exacerbates the problem

00:43:30 ◼   ► John was saying about there

00:43:31 ◼   ► being so few companies that

00:43:33 ◼   ► are involved here, because

00:43:34 ◼   ► not, you know, not only are

00:43:35 ◼   ► there very few companies

00:43:37 ◼   ► that have us, you know, under

00:43:38 ◼   ► such extreme control, but

00:43:40 ◼   ► so much of our computing

00:43:42 ◼   ► life is under their

00:43:43 ◼   ► control that, you know, it

00:43:44 ◼   ► isn't like if if Apple

00:43:46 ◼   ► blocks my account for some

00:43:48 ◼   ► reason, not only do I lose

00:43:50 ◼   ► access to a lot of data

00:43:52 ◼   ► that, you know, that

00:43:53 ◼   ► anything that's not backed

00:43:53 ◼   ► up locally, which this is

00:43:54 ◼   ► one of the reasons why I run

00:43:56 ◼   ► my own backup service and

00:43:57 ◼   ► have my own offline backups

00:43:59 ◼   ► and stuff like that.

00:44:00 ◼   ► Like that's this is one

00:44:00 ◼   ► reason why, because at

00:44:01 ◼   ► least like, you know, I

00:44:02 ◼   ► wouldn't like lose photos or

00:44:03 ◼   ► anything.

00:44:03 ◼   ► But if my Apple ID gets

00:44:05 ◼   ► locked, I could lose access

00:44:07 ◼   ► to like businesses, I

00:44:10 ◼   ► could like, you know,

00:44:11 ◼   ► depending on which, like

00:44:12 ◼   ► does my overcast ID get

00:44:13 ◼   ► locked?

00:44:13 ◼   ► Then I could lose access to

00:44:14 ◼   ► my entire business.

00:44:15 ◼   ► And what am I supposed to

00:44:17 ◼   ► do then?

00:44:17 ◼   ► Upload a new copy to the

00:44:18 ◼   ► app store under new

00:44:19 ◼   ► developer account?

00:44:19 ◼   ► That's a violation of

00:44:21 ◼   ► terms of service because

00:44:21 ◼   ► they locked your overcast

00:44:22 ◼   ► account.

00:44:22 ◼   ► You're not allowed to

00:44:23 ◼   ► bypass it by saying,

00:44:24 ◼   ► great, I'll just make a

00:44:25 ◼   ► new Apple ID and put

00:44:25 ◼   ► overcast there.

00:44:26 ◼   ► And even if support told

00:44:27 ◼   ► me, yeah, go ahead, you're

00:44:28 ◼   ► allowed to do it.

00:44:29 ◼   ► First of all, I would never

00:44:30 ◼   ► trust that.

00:44:30 ◼   ► But second of all, I

00:44:31 ◼   ► would lose all my

00:44:32 ◼   ► customers, all my

00:44:33 ◼   ► subscriptions.

00:44:34 ◼   ► I would lose it all.

00:44:35 ◼   ► So, you know, that's not

00:44:36 ◼   ► a solution.

00:44:37 ◼   ► And so, what has to

00:44:40 ◼   ► happen here is these

00:44:41 ◼   ► companies, I see the

00:44:44 ◼   ► challenge here.

00:44:45 ◼   ► Because there obviously

00:44:47 ◼   ► needs to be more ways for

00:44:50 ◼   ► you to appeal these

00:44:51 ◼   ► decisions and for humans

00:44:53 ◼   ► to override them.

00:44:54 ◼   ► You shouldn't have to

00:44:55 ◼   ► like email the

00:44:56 ◼   ► executives and have

00:44:57 ◼   ► somebody and hope that

00:44:58 ◼   ► somebody takes pity on

00:45:00 ◼   ► you and gives it to their

00:45:01 ◼   ► executive relations team

00:45:01 ◼   ► to solve your problem.

00:45:03 ◼   ► Well, I mean, again, I

00:45:04 ◼   ► feel like there would be

00:45:05 ◼   ► more of a targeted

00:45:06 ◼   ► solution to this.

00:45:07 ◼   ► But the real solution is

00:45:08 ◼   ► like, I mean, to give a

00:45:09 ◼   ► tiny, tiny example from

00:45:10 ◼   ► the bad old days when you

00:45:12 ◼   ► couldn't have a portable

00:45:13 ◼   ► cell phone number.

00:45:14 ◼   ► And then they passed a

00:45:15 ◼   ► law that said, no, the

00:45:16 ◼   ► phone companies have to

00:45:18 ◼   ► let you take your number

00:45:19 ◼   ► from AT&T to Verizon.

00:45:20 ◼   ► Right.

00:45:20 ◼   ► That was one of the

00:45:22 ◼   ► tiniest things they could

00:45:23 ◼   ► possibly do.

00:45:24 ◼   ► But before that, boy, was

00:45:26 ◼   ► it like a big decision to

00:45:27 ◼   ► go from AT&T to Verizon

00:45:29 ◼   ► because you've got to tell

00:45:30 ◼   ► everybody your new number.

00:45:31 ◼   ► those type of laws like

00:45:33 ◼   ► saying even if you ban

00:45:35 ◼   ► someone's like a

00:45:37 ◼   ► hippotype law of like

00:45:38 ◼   ► saying to Apple or

00:45:39 ◼   ► Google or whatever, this

00:45:40 ◼   ► data doesn't belong to

00:45:41 ◼   ► you.

00:45:42 ◼   ► So, yeah, you can ban

00:45:44 ◼   ► their account, but you

00:45:45 ◼   ► have to, by law, give

00:45:47 ◼   ► them access to all of

00:45:48 ◼   ► their stuff.

00:45:48 ◼   ► And on that front, by

00:45:49 ◼   ► the way, you're like, oh,

00:45:50 ◼   ► I wouldn't lose my

00:45:50 ◼   ► photos or anything.

00:45:51 ◼   ► I back off all my

00:45:52 ◼   ► photos, too, in many

00:45:53 ◼   ► different ways.

00:45:53 ◼   ► But if they locked my

00:45:55 ◼   ► Apple ID or actually

00:45:56 ◼   ► be my wife's Apple ID

00:45:57 ◼   ► because she's got the

00:45:57 ◼   ► real account, although

00:45:59 ◼   ► who knows?

00:45:59 ◼   ► God knows how we work

00:46:00 ◼   ► with shared libraries.

00:46:01 ◼   ► But anyway, if they

00:46:01 ◼   ► locked my Apple ID, I'm

00:46:04 ◼   ► not sure I could launch

00:46:05 ◼   ► the photos app.

00:46:06 ◼   ► And my photos are not

00:46:07 ◼   ► just a bunch of raw JPEG

00:46:08 ◼   ► sitting in the file

00:46:09 ◼   ► system.

00:46:09 ◼   ► I have edits to them.

00:46:11 ◼   ► And those edits exist as

00:46:12 ◼   ► like entries in SQLite

00:46:13 ◼   ► databases, like the

00:46:14 ◼   ► procedural, they're

00:46:15 ◼   ► non-destructive edits.

00:46:16 ◼   ► And those non-destructive

00:46:17 ◼   ► edits only manifest by me

00:46:19 ◼   ► launching the photos app

00:46:20 ◼   ► and see and it

00:46:22 ◼   ► displays my photos.

00:46:23 ◼   ► Would that app even

00:46:24 ◼   ► launch or run if my

00:46:25 ◼   ► Apple ID was banned?

00:46:26 ◼   ► Because again, iCloud

00:46:27 ◼   ► photos is turned on.

00:46:28 ◼   ► Would I even be able

00:46:29 ◼   ► to get to the setting

00:46:30 ◼   ► screen to turn iCloud

00:46:31 ◼   ► photos off?

00:46:31 ◼   ► Like, I'm not sure.

00:46:33 ◼   ► Like, do these things

00:46:34 ◼   ► work offline, right?

00:46:36 ◼   ► So much stuff is tied

00:46:38 ◼   ► in, cryptographically

00:46:39 ◼   ► tied in to our Apple

00:46:41 ◼   ► IDs that if they're

00:46:42 ◼   ► locked, I mean, I'm

00:46:43 ◼   ► pretty sure I could still

00:46:44 ◼   ► log into my Mac, my

00:46:45 ◼   ► accounts on my Mac

00:46:46 ◼   ► because I'm not using

00:46:47 ◼   ► Apple ID login there.

00:46:48 ◼   ► I think that's one of

00:46:49 ◼   ► the options.

00:46:50 ◼   ► But I have no

00:46:51 ◼   ► confidence that like

00:46:52 ◼   ► literally any Apple app

00:46:54 ◼   ► that contains my data

00:46:54 ◼   ► would launch, even

00:46:55 ◼   ► though the data would

00:46:56 ◼   ► be on my thing.

00:46:57 ◼   ► Like, I unplug all

00:46:57 ◼   ► my internet from my

00:46:58 ◼   ► house.

00:46:58 ◼   ► Like, there's no

00:46:59 ◼   ► kill switch coming in.

00:47:00 ◼   ► There's no find my

00:47:01 ◼   ► wipe coming in.

00:47:02 ◼   ► How many apps would

00:47:03 ◼   ► launch and display data?

00:47:04 ◼   ► Would the notes app

00:47:05 ◼   ► work?

00:47:05 ◼   ► I mean, it's just,

00:47:08 ◼   ► it's terrifying because

00:47:09 ◼   ► this is a thing that

00:47:10 ◼   ► is never tested and

00:47:11 ◼   ► by law, Apple doesn't

00:47:12 ◼   ► have to do anything.

00:47:12 ◼   ► They can just say,

00:47:13 ◼   ► bye, all your stuff

00:47:14 ◼   ► is gone, you have no

00:47:14 ◼   ► recourse.

00:47:15 ◼   ► My position is that

00:47:16 ◼   ► there needs to be like

00:47:18 ◼   ► a human appeals and

00:47:20 ◼   ► override process.

00:47:21 ◼   ► It can't just be like,

00:47:22 ◼   ► sorry, support said,

00:47:24 ◼   ► no, there's nothing we

00:47:25 ◼   ► can do.

00:47:25 ◼   ► Sorry, it's final.

00:47:26 ◼   ► That's it.

00:47:26 ◼   ► Like, there needs to

00:47:27 ◼   ► be.

00:47:27 ◼   ► Your only chance is to

00:47:28 ◼   ► run to the press, which

00:47:29 ◼   ► never helps, but it's

00:47:29 ◼   ► the only thing that

00:47:30 ◼   ► works.

00:47:30 ◼   ► Yeah, there needs to

00:47:31 ◼   ► be a human escalation

00:47:33 ◼   ► process at all these

00:47:35 ◼   ► companies.

00:47:35 ◼   ► I also understand that at

00:47:38 ◼   ► the scale they're

00:47:39 ◼   ► operating at, the amount

00:47:41 ◼   ► of scams that are

00:47:43 ◼   ► trying to be done

00:47:45 ◼   ► against them

00:47:45 ◼   ► constantly is so

00:47:47 ◼   ► incredibly high.

00:47:49 ◼   ► Like, you know, we've

00:47:50 ◼   ► talked before about

00:47:51 ◼   ► like, you know, hearing

00:47:51 ◼   ► bits and pieces about

00:47:52 ◼   ► things like, you know,

00:47:53 ◼   ► the Chinese parts

00:47:55 ◼   ► scams against iPhones

00:47:56 ◼   ► and like, there's like,

00:47:57 ◼   ► there's so, there's so

00:47:59 ◼   ► much, so many

00:48:00 ◼   ► attempts.

00:48:00 ◼   ► Yeah, that's why I

00:48:01 ◼   ► wish I had that number

00:48:02 ◼   ► of how many accounts

00:48:02 ◼   ► they banned.

00:48:03 ◼   ► Like, it was like

00:48:03 ◼   ► millions of accounts

00:48:04 ◼   ► because there's so much

00:48:05 ◼   ► scamming that there has

00:48:06 ◼   ► to be an automated

00:48:06 ◼   ► system to knock them

00:48:07 ◼   ► down.

00:48:07 ◼   ► Right.

00:48:08 ◼   ► And so I understand

00:48:09 ◼   ► why they might feel

00:48:11 ◼   ► that it's impossible to

00:48:13 ◼   ► offer any kind of

00:48:14 ◼   ► appeal at some level

00:48:15 ◼   ► because it would just

00:48:16 ◼   ► be overwhelmed.

00:48:16 ◼   ► But that's their

00:48:18 ◼   ► responsibility by being

00:48:20 ◼   ► in this position in the

00:48:20 ◼   ► first place.

00:48:21 ◼   ► There needs to be a

00:48:22 ◼   ► process.

00:48:23 ◼   ► And that's why you have

00:48:23 ◼   ► to mandate it by law

00:48:24 ◼   ► because then all their

00:48:25 ◼   ► competitors would have

00:48:25 ◼   ► to do it too.

00:48:26 ◼   ► And so they can't say,

00:48:27 ◼   ► well, if we did this,

00:48:28 ◼   ► but our competitors

00:48:28 ◼   ► didn't, now we're

00:48:29 ◼   ► spending millions of

00:48:30 ◼   ► dollars a year that

00:48:30 ◼   ► our competitors aren't

00:48:31 ◼   ► spending.

00:48:31 ◼   ► Never mind that there's

00:48:32 ◼   ► barely any competitors.

00:48:33 ◼   ► But yeah, mandate it

00:48:34 ◼   ► by law.

00:48:34 ◼   ► Yeah, and I think it's

00:48:36 ◼   ► one of those things,

00:48:36 ◼   ► you know, Apple, as

00:48:38 ◼   ► we've talked about

00:48:38 ◼   ► before, Apple is very

00:48:39 ◼   ► cheap with labor,

00:48:41 ◼   ► both in terms of,

00:48:42 ◼   ► you know, maybe not

00:48:43 ◼   ► necessarily paying super

00:48:44 ◼   ► competitive salaries,

00:48:45 ◼   ► you know, when, you know,

00:48:46 ◼   ► Meta's paying big bucks

00:48:48 ◼   ► in certain areas, but

00:48:49 ◼   ► also Apple historically

00:48:50 ◼   ► understaffs a lot of

00:48:53 ◼   ► departments by just

00:48:54 ◼   ► numbers.

00:48:54 ◼   ► Like, whatever you think

00:48:56 ◼   ► the number of people

00:48:57 ◼   ► working on something at

00:48:58 ◼   ► Apple is, it's probably a

00:48:59 ◼   ► lot less than that

00:49:00 ◼   ► because they just don't

00:49:02 ◼   ► like doing that.

00:49:02 ◼   ► and in many ways that

00:49:04 ◼   ► helps, you know, the

00:49:05 ◼   ► more people you have, you

00:49:06 ◼   ► get a lot more bloat, you

00:49:07 ◼   ► get a lot more management

00:49:08 ◼   ► requirements and challenges

00:49:09 ◼   ► and it's, and obviously,

00:49:10 ◼   ► you know, there's limitations

00:49:12 ◼   ► in a lot of ways and

00:49:13 ◼   ► trade-offs in a lot of

00:49:13 ◼   ► ways, but the reality is

00:49:15 ◼   ► Apple teams can often be

00:49:16 ◼   ► way smaller than they need

00:49:18 ◼   ► to be for their current

00:49:18 ◼   ► scale.

00:49:19 ◼   ► We see that in developer

00:49:20 ◼   ► relations, we've seen it

00:49:21 ◼   ► in things like

00:49:22 ◼   ► documentation, you know,

00:49:23 ◼   ► you see a lot of issues

00:49:25 ◼   ► with like, a lot of Apple

00:49:26 ◼   ► teams seem like they're

00:49:27 ◼   ► pretty understaffed, so

00:49:28 ◼   ► that also could be a role

00:49:30 ◼   ► here that like, maybe

00:49:31 ◼   ► for Apple to offer a

00:49:33 ◼   ► real human escalation

00:49:35 ◼   ► process here, they just

00:49:37 ◼   ► don't want to hire that

00:49:37 ◼   ► many people.

00:49:38 ◼   ► To me, again, my, my, my

00:49:40 ◼   ► response, if that would be

00:49:41 ◼   ► their answer, would

00:49:41 ◼   ► basically be, that's too

00:49:42 ◼   ► bad, like, you have this

00:49:44 ◼   ► responsibility.

00:49:44 ◼   ► Now, I don't think, first

00:49:47 ◼   ► of all, there's two

00:49:48 ◼   ► things.

00:49:48 ◼   ► I don't think the other

00:49:49 ◼   ► tech companies are

00:49:50 ◼   ► particularly better at this

00:49:51 ◼   ► than Apple is.

00:49:51 ◼   ► No, no, this is, Apple

00:49:53 ◼   ► just happens to be today's

00:49:54 ◼   ► example, but it could just

00:49:55 ◼   ► easily be your Google

00:49:55 ◼   ► account.

00:49:56 ◼   ► Yeah, like, like, we've

00:49:57 ◼   ► heard stories about Google

00:49:58 ◼   ► doing similar things, too,

00:49:59 ◼   ► with your entire Google

00:50:00 ◼   ► account.